Rated 5 out of 5 by Grant45 Great first experience!
This was my first time staying at the W Dallas and all of my expectation were met and exceeded! Customer service was exceptional. I will be returning in the future!
February 11, 2013
Rated 3 out of 5 by kbirm Didi not disclose a hold on my Credit Card.
I landed at LGA airport around 11:45pm, smooth flight made for a quick and enjoyable flight. I was looking forward to going home to my own bed after a 3 day trip to Dallas for work/training.
Prior to heading out to my trip I made sure there was enough room on my Credit Card to cover the room as my place of employment does not have a business card to use in situations like this. I called ahead of time to confirm the price as well.
So hear I am, after midnight, sitting in my car waiting in line to exit the long term parking lot. I place my ticket in credit card in the machine and I get the message DECLINED.
This was a huge inconvience as I had to call my wife after midnight (wich took multiple calls to wake her (and the kids up)) She freaked out thinking something happened to me.... It was not a good way to end the work trip. I made it home by 3am just in time to wake up at 530am to go back to work
I would, in the future disclose all CHARGES and HOLDINGS when a customer asks.
Also I was charged a few dollars fo the mini bar. I never had anything, nor would I ever purchase those overpriced goods from the mini bar, in any hotel!
March 6, 2014
Rated 5 out of 5 by Bella75 This W never disappoints
Another wonderful stay at the W Dallas. There was a difficult moment at check-in and Brutus (yes, Brutus) solved it for us. What an asset he is to this hotel!
December 4, 2012
Rated 4 out of 5 by Aerosmithfan Very clean
The room was very clean and comfortable. Loved it. Will stay again. I did not hear anybody around us - got a great night's sleep. The bed was so comfortable.
August 1, 2012
Rated 5 out of 5 by JasonSPGplat Big D - Destination
Amazing stay, met every request and then some... Truly Whatever/Whenever! This is my home away from home, when in Dallas. Thank you so much.
April 12, 2014
Rated 5 out of 5 by Abby1 Hotel's location is very convenient
The staff at the W was exceptional! They readily responded to all inquiries and offered to assist. They were very professional with the guests.
March 6, 2014
Rated 3 out of 5 by MySeattle Great service
The staff was incredibly helpful and proactive every time I was in the lobby (or on the phone from the room). Nice location for central Dallas.
November 26, 2011
Rated 4 out of 5 by Michael10 Offline...
The hotel is nice and so is the staff. However, the wireless and the cable internet was not working. In addition, the TV had problems as well.
February 7, 2013
Rated 5 out of 5 by Bodina W dallas
Excellent.. from the time we arrived to the time we left. Did wish for indoor heated pool but got over it as the fitness center was excellent.
December 17, 2012
Rated 5 out of 5 by raerae46 Great Location
Walked across the street to AA Center for concert. No traffic hassle after concert, just walk back to room. Great room service.
March 28, 2014
Rated 1 out of 5 NOT what I expected
Our stay was one disappointment after the next. The service and deliver was poor and not what I expected for the premium price tag we paid.
December 19, 2012
Rated 4 out of 5 by Dal007 Fresh looking rooms
there was one night that my room was not serviced and I had to call the next day to ensure it would be refreshed. Not a big problem.
February 9, 2014
Rated 5 out of 5 by UnionJackShoes Style Counts
Great set up from reception, bar to restaurant. Like minded people looked after by happy staff, a thoroughly enjoyable visit.
March 18, 2014
Rated 4 out of 5 by davemgorman Stayed for Wedding
The Hotel was up to my expectations for a W Hotel. There were too many kids there though. I love kids, but not at the W.
March 3, 2014
Rated 4 out of 5 by Rafe Summer in the City
Great lobby bar, and greater restaurent the Crate. Second stay at this hotel, not as clean as the first time. I will come back
June 26, 2012
Rated 4 out of 5 by Lin0829 Not Happy
Hotel not really clean. Elevators not clean. Service not up to the price of the rooms. Not a value from my point of view
February 22, 2014
Rated 2 out of 5 by watlanta Front desk registration
The check in crew seemed to profile us and made us feel unworthy of staying there. When I mentioned spg status I was ignored.
November 13, 2012
Rated 4 out of 5 by young1 W Dallas
the hotel was everything we wanted and a great
location for AA areana. the staff was helpful and fun to work with.
March 10, 2014
Rated 5 out of 5 by Dallas0514 Excellent Customer Experience
The entire team went out of their way to make sure my wife and I had a great time.
May 5, 2014
Rated 4 out of 5 by tvde Trendy hotel in good location
very nice hotel with good facilities and very nice pool
bad sleep comfort due to strong noise in room
March 28, 2014
Rated 5 out of 5 by Dwood212 W VICTORY DALLAS
We had a hotel block of 30 rooms and everyone in our group had nothing but rave reviews about the property staff.
December 4, 2013
Rated 5 out of 5 by jalaskezy Excellent
My experience was enjoyable! Granted my wedding ceremony and reception took place here. I would highly recommend.
May 23, 2013
Rated 5 out of 5 by ssus Great Customer Service
The people remember when when I walk in the door and that is a great feeling when being on the road.
March 28, 2014
Rated 5 out of 5 by EltonFan Beautiful view
The Dallas skyline out our hotel room was beautiful at night. Enjoyed our stay and will be returning!
March 17, 2014
Rated 5 out of 5 by TraceyK76 Great night
Loved bartender Howard on the pool deck had a great time with him and will come back to see him again!!
July 26, 2013
Rated 5 out of 5 by Dawnwphillips41 The W
We stayed the night of the Cher concert. Great hotel and very friendly helpful staff.
March 28, 2014
Rated 5 out of 5 by MARTY52 I WAS WOWED.
GREAT EXPERIENCE IN WOW SUITE. KID'S BIRTHDAY. THEY WERE SO VERY IMPRESSED.
April 14, 2014
Rated 5 out of 5 by Craggy Incredible Staff
fantastic stay. All staff were very helpful and went out of their way to make our stay great.
December 5, 2013
Rated 5 out of 5 by dave Hotel Stay
THE HOTEL IS WONDERFUL AND THE STAFF IS EXTREMELY FRIENDLY AND PROFESSIONAL. I WILL BE BACK.
October 21, 2013
Rated 5 out of 5 by Huff2313 Brilliant
An outstanding stay w outstanding service. As Arnold Schwarzenegger said 'I'll be back.'
September 26, 2013