Rated 5 out of 5 by Jackson2014 This hotel is centrally located
The room was very comfortable with a large king sized bed and a large shower. The conference room facilities were convenient and spacious. The hotel is located within walking distance of many fun sites.
October 20, 2014
Rated 2 out of 5 by SPGLoyal Not Up to Par
The only positive thing about this W is the great location. It's walking distance to many venues nearby. As a loyal Starwood customer, I am extremely disappointed with the quality of the hotel room at W Dallas. The room decor felt cheap, and the bathroom & shower area is no better than a motel. There is not a comforter in bed, but only a thin bed cover, so it's very uncomfortable. Staff service was standard just like all Starwood hotels, with nothing extraordinary. The girl at check-out was rude and very cold. I guess it was too much for her to smile or even say good morning. It is awful to start a brand new day with someone so unpleasant.
May 20, 2013
Rated 4 out of 5 by dboeing Good value for a W hotel
Really enjoyable business stay. Close proximity to downtown offices only took me a few minutes drive on local roads. The location itself is very tranquil, very convenient and affordable parking lot across the street. Some good restaurants and museums nearby.
Staff was very friendly, and professional on par with most other W's.
I thought the hotel could have done more as far as the spg recognition for plats w/ambassador. Nothing out of the ordinary from your regular booking, no upgrades, high floor, etc. I also didn't request, but always a plus when they do it on their end.
Overall a good impression for my first time at Dallas.
October 3, 2014
Rated 2 out of 5 by stevena A little more attention to detail
Couple of items:
1. As a lifetime platinum it's nice to get an upgrade. And when i see on the SPG mobile app before i get to the hotel that i've been upgraded it's puts a smile on my face. However, when i got to the hotel and found out i had been moved from the suite, that was disappointing. And the staff doesn't have any idea about the app and it shows the upgrade.
2. I checked out at noon and my breakfast (delivered at 7:30am) had still not been posted. Plus, and i didn't say anything, there's a difference in price between ordering on the door menu vs. calling for room service. Not reflected on the bill.
3. When i arrived i told the valet i was just checking in, dropping my luggage off, and would come down to get my car...Please don't park it. When i got down it had been parked and the valet i spoke with just laughed. Plus, on departure i had an extra car charge on my invoice.
The hotel is nice but the staff needs more training and attention to detail.
October 12, 2014
Rated 3 out of 5 by Hawking It was what I feared
The facility was impressive upon arrival and the staff at the entrance and front desk was very professional.
The room was a bit worn with chipped, water-stained furniture, some debris in the closet and just in need of a refresh.
The icemaker on the floor wasn't working, the hallway was in need of a cleaning and dishes sat outside several rooms for hours.
While I am not grading the hotel on the ambiance, for I was well aware of what I getting into...it is worth noting. This isn't a hotel, it is a nightclub with rooms. The music in the lobby and elevators was too loud and simply overbearing.
The location is very nice, with close access to the AAC and uptown. However, the chaotic, unpolished nature of the hotel will prevent me from visiting again.
March 7, 2012
Rated 5 out of 5 by ssus Great Staff!
Gary at valet is always such a pleasure to see. He always remembers me when I come back into town, which makes me feel like a valued customer. Adidtionally, Gee went out of his way to make my friend birthday very special with a sign, balloons and free dessert. Both made our stay better than expected!
October 9, 2014
Rated 1 out of 5 by January STOLEN COTTON BOWL TICKETS
I'm an avid business traveler and stay at a Starwood property at least twice a month. Last Friday, January 6, was the first time I stayed at the Dallas W. Flew in for the Cotton Bowl. My tickets for the game were hand delivered to the hotel Thursday by a colleague, because she'd had problems in the past with clients not receiving items dropped off at the Dallas W, and wanted to assure me the tickets were there. Upon arrival, I was so excited for the game that I checked in and went directly to my room to get ready for the game. Remembering I needed to pick up my tickets, I called down to the front desk. They said "we'll send the package right up." I jumped in the shower but when I got out still no tickets. So I called down to the front desk and they said "let us check on where the package is and call you back." Ten minutes later, I called back again and the same thing happened. After three phone calls and no package, I walked down to the front desk and was told there was no package. I immediately got my colleague on the phone, and she spoke directly with the manager to explain the situation and the level of service that happened then was frightening. Never in my lifetime of staying as W hotels, have I ever witnessed a staff that was so unwilling to help. Not one sorry was offered up. No solutions to get/find my tickets. Just a "they're not in the back." Finally, the night crew arrived so I was able to speak to a woman who said she received a package the night before. She actually said, "I received tickets last night" and then said, "Well, I don't know if they were tickets but there was an envelope." Long story short, the W hotel agreed to reimburse me for face value of the tickets. Today, I'm still working to resolve the situation because they want to give me a gift certificate to their hotel instead of cash. As a gold member of Starwood and a frequent business traveler to Dallas, I'm ashamed for the W hotel. This is no way to treat any guest.
January 12, 2012
Rated 2 out of 5 Trendy but Fantastic suite wasn't Fantastic
The fantastic suite wasn't worth what I paid for. Too much empty and unutilized space. Furniture and mirrors were scratche and color of the walls weren't fresh and welcomng, droopy like. The pool has amazing views but wasn't heated per the website which dampened the idea of swimming in freezing cold
water. I was looking forward to swimming. Also there is a massive tub that doesn't have a cold setting. All that would come out was scorching water and it's difficult relaxing without the cold water to lower the temperature.
I have stayed in the fantastic suite at other W Hotels and the best was the DC one. Has a strong sense of being fresh and welcoming.
September 17, 2012