Rated 1 out of 5 by LHRtoORD Security vs Shower
Woken up by security as front desk di dnot have my credit card on file after staying at the hotel for 4 nights over th epast 2 months.... Manager does not know how to run a motel and staff need to think about guests
September 14, 2012
Rated 4 out of 5 by AJB46 Outstanding Service, good value
First off, the service at this W is better than any other W I have ever stayed at. I'm not sure it it's that Texas personality or what, but there is little to no pretentiousness as you will find at many other W properties. The rooms are a bit cleaner and nicer than most W's as well, which is probably due to it's relative young age. Location is great, right at AA arena and Victory Park. I booked 5 rooms for a large group stay and everything about our stay was seamless and we were well taken care of. I only have one complaint about this property. Why did they build the pool on the second floor from the roof instead to the roof? It doesn't get as much sun that way. Food is good, not great, but good. Fitness center is very large and well equipped.
September 11, 2012
Rated 2 out of 5 by LHRtoORD No attention to basics
Second time in last 3 weeks have I spent at the W Dallas that 'green choice' means zero housekeeping not even your bed gets made.
It is as if I am not even occupying your room, forgotten but billed for my stays with you.
September 10, 2012
Rated 4 out of 5 by sweethome Another Great W
Typical/Dependable W from arrival to leaving...and this is a huge compliment, the service and attention from the hotel staff was outstanding. Whatever/whenever!
We did have one issue with what appeared to be the air conditioner leaking into the carpet which unfortunately was never resolved after two days of alerting the hotel. Engineering didn't come until the last day we checked out which is the reason I can't give this 5 stars. It was definitely an annoying inconvenience.
We also returned home to find someone had ran up a tab at one of the restaurants we never visited but management promptly refunded the bill and credited us with extra starwood points so kudos to fixing the issue.
Wet is a great scene. Perfect place to unwind in the afternoon (no sun in the am) with fantastic staff.
Would def stay here again but learned my lesson for next time if something takes to long to get fixed. Otherwise, a top notch location.
September 10, 2012
Rated 2 out of 5 by EIJLo Room review
I would only recommend this hotel based on location to the American Airlines Center. Was not impressed.
August 29, 2012
Rated 5 out of 5 by Klglcg What a wonderful weekend!
My daughter and I visited Dallas for the first time ever this past weekend. We were in town to attend the Enrique/JLo concert in honor of her graduation this past May. We had an awesome time, and the staff of the W hotel deserves much of the credit. From the quiet halls to the comfy beds, we thoroughly enjoyed our stay. Even more important than the accommodations was the personal attention that we received. Thank you, Joe, for the wonderful ride to and from West Village. Thank you, bellmen, your promptness and courtesy were so appreciated. We felt like royalty during this special weekend. Hope to return someday.
August 27, 2012
Rated 4 out of 5 by ChicagoMikey Great location to office
Maid never emptied trash cans, cleaned bathroom, left hand towels, replenished toiletries.
When I checked out, found out she thought I was on their list to be not have 'cleaning'.
August 26, 2012
Rated 1 out of 5 by Ricky47 Welcome To “W” H--
As soon as you walk into the “W” you are greeted with 2-4 Hugh bouncers –“it like entering a Prison”
I believe in Security, I just don’t want to see them-WE stayed at “W-Hell” 8-16-19-2012. I have been a Starwood Member for years, repeat gold level for year till lately. I’m Property Manger So I travel frequent for work. I really can rate the cleanness of the hotel as poor. Right from the moment you step out of the car, you view the iconic “W” symbol and it was smudged and dirty the whole three days I stayed at the property. I “Wish” I never stayed.
Ricky D Seattle WA
August 21, 2012
Rated 3 out of 5 by Ronnye Great Disappointment
Had to wait an hour in the lobby before my room was ready (but I was given 3 extra hours to stay in the room) the furniture needs improvements, the bed was uncomfortable and it was kind of dusty. Love the view but not worth the price.... So disappointing
August 15, 2012
Rated 1 out of 5 by Luke1 Not happy
Overall very disappointed
August 8, 2012
Rated 4 out of 5 by AuntD61 Only place to stay if attending an AA event
I chaperoned 3 tween girls to a concert at AA center.
We had a fabulous time. We hung out at the refreshing 16th floor pool. Pool temperature is perfect!!!! We had a wonderful lunch poolside.
We stayed in the Fantastic suite; having the 2 bathrooms was key to everyone getting ready in a timely fashion!
August 2, 2012
Rated 4 out of 5 by NormA Check-in was only negative
Everything about this hotel met our needs and exceeded our expectations - room size, amenities, proximity to AA center, valet, and room service - except for our check-in experience. We arrived about an hour after the check-in time of 3pm and had to wait an additional hour and a half for a room. We were the only people waiting on a room that we could tell. We were offered one complimentary drink each in the bar where we waited with our luggage. Our "rooms were changed" and once we got to the new room, we found housekeeping was still inside and had to wait in the hall until they were finished. Once inside, housekeeping attempted to enter the room twice more to clean. It was annoying enough for us to not want to come back. If not for that inconvenience, it would've been fine. Just don't think paying for the room 4 months in advance will mean it's ready when you get there.
August 1, 2012
Rated 4 out of 5 by Scottedina Great Bar And Location!
Fun hotel with the best W bar on the top floor with a great view of Dallas. The room was large, had to pay for a suite upgrade. The restaurant is the week spot, slowwwwww service and over priced. Ate there 4 times and each time the place was near empty and yet the service was poor. The bright spot was a new manage (Donald) they just got from another local hotel chain he was amazing!!!!!!!!!!!!!!! one of the best hotel managers I have every met!
The pool is nice but small, get there early.
August 1, 2012
Rated 4 out of 5 by Aerosmithfan Very clean
The room was very clean and comfortable. Loved it. Will stay again. I did not hear anybody around us - got a great night's sleep. The bed was so comfortable.
August 1, 2012
Rated 5 out of 5 by JD1065 Wonderful
As always, this W was just wonderful. We enjoyed our stay and were sad it was only one night. Is there anyway to get the AC colder in the rooms? The thermostat read 65, but it was no where near that cool!
July 23, 2012
Rated 4 out of 5 by Phred Good but not Great
This is my third stay at this property and it was a little uneven. My room was right next to the elevator so there was a little noise from the elevator. Both drains (sink and showere) did not work well. Called Front Desk and they fixed sink drain while I was there. Attended meeting while there. First meeting room was very warm and uncomfortable. Also, had a rough lunch service during one meeting. It took almost entire hour to even get served and it was a preset menu?
July 16, 2012
Rated 4 out of 5 by Rafe Summer in the City
Great lobby bar, and greater restaurent the Crate. Second stay at this hotel, not as clean as the first time. I will come back
June 26, 2012
Rated 1 out of 5 by pearldoc Do not trust the W with your wedding!
My sister planned her dream wedding reception at the W, so I booked a room to stay the night. Room service botched my order but was corrected. I placed my tray outside of my room, only to see that it was still outside several hours later. The bigger atrocity was how my sister, the bride, and our guests were handled. She planned out her wedding reception with a specific budget, from which she and her fiance as well as my father could not stray. A contract was agreed upon with the coordinator. Many things were missing that night: only one bar was set up when two were promised; our food supply ran out an hour and a half into the night when we were told that hors d'oeuvres would be served slowly through the few hours we were there (I had to beg the substitute coordinator to bring out extra food to appease our guests). Worst of all, my sister was told that she would be alerted of our bar tab midway through the night; not only did that not happen, she was slapped with a bill triple what she was promised a week after the wedding reception. It tears me up that my sister cried that night and regretted her wedding night because the W deceived her. Please do not trust the W event coordinators to be forthcoming with a straight-forward contract and plan.
June 23, 2012
Rated 5 out of 5 by ABC123456 Joe from Acura's Car Service Made the Stay!
Joe from the hotel's car service made the stay! He's pleasant, recommends the best restaurants and goes out of his way to make your stay exceptional. The free car service alone is worth staying at the hotel. Joe's the best!!!! The valet/bellman were also great. They knew who I was after only a day and went out of their way to insure I didn't have to wait for my car. The front desk clerk from Michigan (can't remember his name) was very pleasant too. The only reason why I can't give this hotel a full "excellent" is because the Craft Restaurant in the hotel was expensive, the food was just average and the service by the red head waiter, Nathan was less than stellar. Also, Craft tacks on an automatic 18% gratuity to their servers on you bill, so there's absolutely no incentive for the servers to be friendly or helpful. The host at the Craft restaurant (Asian guy with a ponytail) made up for the surly service though...he was very helpful and I would have preferred him as our server. The hotel rooms are small but comfortable. Great location and I would definitely recommend staying at the hotel but I will avoid Craft Restaurant next time.
June 19, 2012
Rated 1 out of 5 by DissapointedindallasW Worst W or Starwood Hotel and I love the W Hotel line
This was the worst experience at a W hotel I have ever had. The staff were rude, the food was awful and took an hour to get to us, the check in took 30 mins and clients were embarrassed. I always stay at the W and have 60k points in which were wasted on a room for the night costing me 30k points where in it was dirty and broke down and even the decor was cheap........might as well have stayed at the ramada
May 24, 2012
Rated 2 out of 5 by KLS1215 Big Disappointment!
Booked this hotel through SPG after looking at the description online. Girls weekend getaway. While the rooms were average the pool was a huge disappointment. 75% of the pool area is under cover and there is no where to sit in the sun for the majority of the afternoon. There are limited pool lounge chairs. The pool bar staff is the worst I have ever experienced! They never asked if we wanted anything. Didn't bring the drinks we did manage to order and were completely uninterested in providing "service" to the guests.
May 20, 2012
Rated 5 out of 5 by Caro Perfect Getaway
Two girlfriends and I spent 2 nights celebrating a birthday. The staff was so very friendly and accomodating. It was such a joy being there. We had breakfast in our room both mornings and thoroughly enjoyed the quick service and the ability of eating a leisurely breakfast in our nightgowns -- it was such a luxury! The birthday girl said it was her best birthday ever. We shopped both days and relaxed both nights -- just a perfect weekend!
May 16, 2012
Rated 3 out of 5 by overworkedtraveller Hot hotel, cold reception
The Dallas Victory W promises an outstanding stay but fails to deliver on service. Checking into the hotel was a painfully cold process while the two front desk clerks argued over who would check me in, had trouble locating a package that was waiting for me and failed to offer, or explain the availability of any SPG upgrades. The staff seem unable to assist with a task as simple as having a car retrieved from Valet.
May 16, 2012
Rated 5 out of 5 by Ansuz Excellent Customer Service
On my first morning at the hotel, I use the in room iron to press one of my shirts that had become wrinkled from travel. The iron, through not fault of the hotel, was malfunctioning and proceeded to put a very large burn/hole in my dress shirt.
When I informed the front desk of the issue, not only did they replace the iron but asked me for the store and style of the shirt so they could replace it that day.
I've always believed that in a customer service business, what matters isn't what goes wrong but what you do to correct it once it does. In that light, the staff at this hotel gets top marks.
April 10, 2012
Rated 4 out of 5 by LoisJ Very good stay
My husband & I stayed here for a long week-end in March of 2012. Since it is in the luxury collection, I was expecting something a little more luxurious. Since this hotel is in the middle of a downtown location, you have to expect construction. Bring a noise maker such as a fan or phone app (white noise) & you won't even notice it. Overall, we did enjoy our stay.
1.Location- middle of downtown within walking distance to restaurants, etc.
2. Charlie Palmer's bar- the decor & soundtrack made you feel like Frank (Sinatra) was there.
3. Room & lobby decor- beautiful & hip.
4. Staff was great. Especially driver- Bryce.
1. Bed- OK but not up to the usual Starwood standard.
2. Rooftop Pool- Really amazing looking on the web, pretty tiny in person.
3. Tell your patrons about your morning coffee service in the lobby!
March 28, 2012
Rated 5 out of 5 by MollyG Comfort and luxury at the W--a stellar experience!
Our expectations were exceeded over and over again during our stay at the W Hotel Victory Park Dallas last weekend. Our spacious light-filled room with the best mattress ever, blissful massages in the spa that left us drunk with pleasure, and an outstanding dinner at Craft--one of the best fine dining experiences we've had in the world. Unique culinary perfection in an elegant but non-pretentious setting. We will long for our next getaway at the W--it was A-Z great!
March 14, 2012
Rated 3 out of 5 by Hawking It was what I feared
The facility was impressive upon arrival and the staff at the entrance and front desk was very professional.
The room was a bit worn with chipped, water-stained furniture, some debris in the closet and just in need of a refresh.
The icemaker on the floor wasn't working, the hallway was in need of a cleaning and dishes sat outside several rooms for hours.
While I am not grading the hotel on the ambiance, for I was well aware of what I getting into...it is worth noting. This isn't a hotel, it is a nightclub with rooms. The music in the lobby and elevators was too loud and simply overbearing.
The location is very nice, with close access to the AAC and uptown. However, the chaotic, unpolished nature of the hotel will prevent me from visiting again.
March 7, 2012
Rated 4 out of 5 by CustSatisfication From Excellent experience to bad
Extremely impressed with staff, facilities and stay. Everyone made me feel special, room was incredilble, service unbelivable. Idela stay until I checked out. Quoted one rate but checked out with two different rates. No management sympathy even when I showed them documentation.
March 4, 2012
Rated 4 out of 5 by dflores1123 Hotel 5 stars, Customer Sevice 3 stars
.you continue to read reviews of the customer service at W victory hotel..its bad, but the hotel is beautiful...The W name holds true to this property but the staff can use some help...
March 1, 2012
Rated 2 out of 5 by JLPa Rooms Need Improvement
Overall I was somewhat disappointed with this hotel…mostly the room furnishings. We requested a 2 Queen bed arrangement because our 17 yr old daughter was with us on this trip.
Our Spectacular Room (1205) had a spectacular view of the city, and overall about the size you would expect for this class of room. However, I we were quite surprised to find the most uncomfortable bed. The mattress significantly leaned towards the middle of the bed. We checked in very late the first night so I was not going to call maintenance at 2 am…we crashed but didn’t sleep well at all. The next day I went down to the front desk and explained the bed issue. Two gentlemen arrived in about 20 minutes with a new (or probably repaired) box springs. Sure enough ours was busted in the middle. They had to change the six legs from the old box springs to the new. The guys were very efficient and were gone in about 15 minutes. We slept much better the next night, but you could still tell the mattress was getting old, and the box springs were of a very cheap variety. I have never experienced a bed that cheaply made in a comparable US hotel. Ratings…(5.0 view) (3.0 room in general not counting the view or beds) (1.0 Beds)
This hotel is frequented by a lot of people that like to party…and there was definitely a lot of partying had occurred on this bed, if you know what I mean, sometime before our stay. The housekeeping staff should have discovered the broken bed and made sure it was repaired. Furthermore, the Dallas W should significantly upgrade their beds to handle all the banging going on at this location.
Other problems…The stand-up lamp didn’t work.
My daughters bed was also uncomfortable, but not as bad as ours.
I have never stayed in a hotel room in my entire life that had only one drawer to put your clothes in…it was a small drawer at that…also very small closet.
Not enough strategically located electrical outlets.
The shower curtain was too short…caused water to puddle outside the tub area next to the sink where you stand.
Not enough hooks (only 1) in the bathroom area…WHY do nearly all hotels skimp on hooks…they want you to reuse your towels to cut down on laundry expense but they never have enough hooks in the bathroom to hang your towels on to dry and keep clean so you want to use them again!
On the up side…(5.0) The gym was large and well equipped…I ran on a treadmill which was one of the more nicer ones you will find in any hotel. (5.0) The pool area was very nice.
(5.0) Room Service was very fast to deliver (15 min or slightly less) breakfast for one around 11 am. The food was very good and hot. (2.0) I still can’t understand any hotel chain charging $50 including 23% gratuity for 1 waffle, 3 eggs, a glass of orange juice and two large cups of coffee.
(5.0) The lobby, lobby bar room and staff for both were great. The Craft restaurant and Ghostbar looked fantastic, but we didn’t go to either one.
(4.5) The Acura Experience to take you to a nearby location is a great service as long as they have 2 or more vehicles in service at once. I wish they would also pick you up…thus the 4.5 rating. That service would really make them stand out from all other hotels in the area that I know of. Our driver was great.
(3.5) If I choose not to Valet and park myself I should have the ability to come and go from the parking area without being charged each time I leave. All you need is a paper mirror hanger to indentify the dates of your stay.
(5.0) Mike at the front door was very helpful and went out of his way to try to help me find the cab that brought us back to the W. Somehow I lost my money clip, but thankfully not the money.
(2.5) Overall for what you pay for a regular room at this hotel I expected much more in the rooms itself.
February 29, 2012