Rated 2 out of 5 by SPGLoyal Not Up to Par
The only positive thing about this W is the great location. It's walking distance to many venues nearby. As a loyal Starwood customer, I am extremely disappointed with the quality of the hotel room at W Dallas. The room decor felt cheap, and the bathroom & shower area is no better than a motel. There is not a comforter in bed, but only a thin bed cover, so it's very uncomfortable. Staff service was standard just like all Starwood hotels, with nothing extraordinary. The girl at check-out was rude and very cold. I guess it was too much for her to smile or even say good morning. It is awful to start a brand new day with someone so unpleasant.
May 20, 2013
Rated 3 out of 5 by EmilyB If you want to lounge by the pool, go somewhere else
I came to the W with two friends to celebrate the release of my friend's book, in which she actually wrote about the W Hotel in New York. Upon entering the lobby, our iniital reaction was that it was a sophisticated yet fun atmosphere. However, our enthusiasm was a bit damped by the less than friendly welcome we received from the receptionist who checked us in. She was snobbish and curt.
But, our biggest dissappointment was the pool. All we wanted to do was hangout by the pool, get some sun, and have some cocktails. There was not nearly enough seating to acomodate guests. Furthermore, at 2:00 in the afternoon, there was almost no area of the patio that wasn't shaded. The only sun in the area was a small sliver of sun over the far portion of the pool.
All in all, we were incredibly disappointed and will not be returning.
June 10, 2013
Rated 5 out of 5 by EricInGBT Perfect Anniversary Getaway
My wife and I stayed one night at the W Dallas for our tenth anniversary and we were very happy with our stay. I was particularly pleased that the hotel staff set us up with complimentary champagne and chocolate covered strawberries waiting in our room to help us celebrate our anniversary. We also thoroughly enjoyed our brunch in Cook Hall, where the waiter suggested excellent drinks and comped our dessert. We will definitely return in the future!
June 10, 2013
Rated 3 out of 5 by Tim409 A mixed bag...
Hotel facilities and staff are top notch. However, during the 6 night stay, the staff appeared to be stretched way too thin during the convention I was attending [even though the W was not an official hotel]. I had to call to have my room serviced several days, as the maids did not show up. My Federal Express and Faxes were never delivered, I had to investigate to get them several days later. My wake up call came two hours early. Other than that, service was friendly and reasonably good. The highlight was the fantastic corner suite, with awesome views.
May 14, 2013
Rated 4 out of 5 by Mustang08 Staff consideration
After the slight disappointment of not being able to get a meal in the hotel's restaurants and the initial "slow "delivery of in room dining, it was most refreshing to have contact with Angeline who expedited our order, resulting in the pleasure of eating before we left for a local event.this example of hospitality has assued us that a return to your establishment is a definite probability.
June 6, 2013
Rated 4 out of 5 by JohnsCreekSPG Watch out for the Valet Parkting
Called down to the Valet 20 minutes before needing my car (at 6:50 am). Upon arrival to the Valet area, the individual working the counter had not moved to get my car. After questioning why, he stated he needed the ticket number, which had already been provided. I repeated the number multiple times and nothing was done. After waiting another 20 minutes I offerred to go behind the both and get my keys. Finally, the Valet said "sure" and I found my keys (with the correct number previously provided) in approximately 2 minutes. So much for a Valet and Plat SPG member status. Great times for sure.
May 11, 2013
Rated 5 out of 5 by hvanhoose Great Bachelorette Party
This hotel was a great place to stay for my bachelorette party weekend! The W has great facilities, but I can't say enough about the staff. Howard, the bartender, was fantastic! He was so great to all the girls, but the bachelor party loved him too! Also, after leaving some items at the hotel, the loss prevention folks personally reached out to follow-up. Great customer service!
June 3, 2013
Rated 5 out of 5 by KT06 Me vs My 30th
Celebrated my 30th there and all I can say is WOW! Was upgraded to a Corner Suite, seperate tub/shower, endless views, dimming lights, a patio...The Works!!! Actually hated to leave to go out on the town. Had a Blast. Thanks to Ms. Ty at the from Desk!!! She didn't have to do anything but made wonderful accomodations!!!
June 3, 2013