Rated 5 out of 5 by Craggy Incredible Staff
fantastic stay. All staff were very helpful and went out of their way to make our stay great.
December 5, 2013
Rated 5 out of 5 by Dwood212 W VICTORY DALLAS
We had a hotel block of 30 rooms and everyone in our group had nothing but rave reviews about the property staff.
December 4, 2013
Rated 2 out of 5 by SPGLoyal Not Up to Par
The only positive thing about this W is the great location. It's walking distance to many venues nearby. As a loyal Starwood customer, I am extremely disappointed with the quality of the hotel room at W Dallas. The room decor felt cheap, and the bathroom & shower area is no better than a motel. There is not a comforter in bed, but only a thin bed cover, so it's very uncomfortable. Staff service was standard just like all Starwood hotels, with nothing extraordinary. The girl at check-out was rude and very cold. I guess it was too much for her to smile or even say good morning. It is awful to start a brand new day with someone so unpleasant.
May 20, 2013
Rated 3 out of 5 by Hawking It was what I feared
The facility was impressive upon arrival and the staff at the entrance and front desk was very professional.
The room was a bit worn with chipped, water-stained furniture, some debris in the closet and just in need of a refresh.
The icemaker on the floor wasn't working, the hallway was in need of a cleaning and dishes sat outside several rooms for hours.
While I am not grading the hotel on the ambiance, for I was well aware of what I getting into...it is worth noting. This isn't a hotel, it is a nightclub with rooms. The music in the lobby and elevators was too loud and simply overbearing.
The location is very nice, with close access to the AAC and uptown. However, the chaotic, unpolished nature of the hotel will prevent me from visiting again.
March 7, 2012
Rated 1 out of 5 by January STOLEN COTTON BOWL TICKETS
I'm an avid business traveler and stay at a Starwood property at least twice a month. Last Friday, January 6, was the first time I stayed at the Dallas W. Flew in for the Cotton Bowl. My tickets for the game were hand delivered to the hotel Thursday by a colleague, because she'd had problems in the past with clients not receiving items dropped off at the Dallas W, and wanted to assure me the tickets were there. Upon arrival, I was so excited for the game that I checked in and went directly to my room to get ready for the game. Remembering I needed to pick up my tickets, I called down to the front desk. They said "we'll send the package right up." I jumped in the shower but when I got out still no tickets. So I called down to the front desk and they said "let us check on where the package is and call you back." Ten minutes later, I called back again and the same thing happened. After three phone calls and no package, I walked down to the front desk and was told there was no package. I immediately got my colleague on the phone, and she spoke directly with the manager to explain the situation and the level of service that happened then was frightening. Never in my lifetime of staying as W hotels, have I ever witnessed a staff that was so unwilling to help. Not one sorry was offered up. No solutions to get/find my tickets. Just a "they're not in the back." Finally, the night crew arrived so I was able to speak to a woman who said she received a package the night before. She actually said, "I received tickets last night" and then said, "Well, I don't know if they were tickets but there was an envelope." Long story short, the W hotel agreed to reimburse me for face value of the tickets. Today, I'm still working to resolve the situation because they want to give me a gift certificate to their hotel instead of cash. As a gold member of Starwood and a frequent business traveler to Dallas, I'm ashamed for the W hotel. This is no way to treat any guest.
January 12, 2012
Rated 2 out of 5 by Dandog Not worth the price..
We spent Friday night after concert downtown and were basically kicked out of the room the next morning after asking for a late check out. We recently lost platinum status and boy what a difference it makes in how you are treated. Pillows were very hard and uncomfortable, mini bar was locked and we had to call twice to get them to bring a key. Asked for a late check out and were literally kicked out of the room as 12pm... or asked to pay extra money. I've never been treated this way at a Starwood property.
November 18, 2013
Rated 5 out of 5 by Lindsey1010 Room 1001 on 11/3/13
Ty, Joe and Stan were amazing! Anything I needed and even things I didn't think about were completely handled and taken care of for me. They made my experience the best one ever! I will only come back to this hotel because of them and their amazing customer service. The beautiful hotel room didn't hurt either ;)
November 4, 2013
Rated 4 out of 5 by Trevor1 It's hip
Staff treated us well: business trip with wife & 6 m.o. along for the ride.
Of course it's a W--there's going to be club music & colorful lights in the lobby, along with a rainforest shower and goofy pillows in the room. But that's the point isn't it --to inject a little fun into the stay ?
Restaurant--Cook Hall--was a solid choice for dinner, drinks, and breakfast. Get outside the boxy chain hotels, you deserve it!
November 18, 2013