Rated 2 out of 5 by SPGLoyal Not Up to Par
The only positive thing about this W is the great location. It's walking distance to many venues nearby. As a loyal Starwood customer, I am extremely disappointed with the quality of the hotel room at W Dallas. The room decor felt cheap, and the bathroom & shower area is no better than a motel. There is not a comforter in bed, but only a thin bed cover, so it's very uncomfortable. Staff service was standard just like all Starwood hotels, with nothing extraordinary. The girl at check-out was rude and very cold. I guess it was too much for her to smile or even say good morning. It is awful to start a brand new day with someone so unpleasant.
May 20, 2013
Rated 2 out of 5 by Lucielle Marching Bands & Cheerleaders at 430 am are avoidable.
Upon arrival we loved the hotel, the room was fantastic, exactly what we would expect from a W. Great food, drink specials and entertainment on a Thursday night. Comfy bed, nice bathtub. All a gal could ask for on a special trip like this.
Fast forward to 430 am. Dallas 8 Morning News, was hosting a party in the plaza below our room. Marching bands, cheerleaders, and a life event stay ruined. Went to the front desk, all they had were downgrades in rooms to offer us...We hoped it would end, so we waited an hour...it didn't. Turns out, the schedule for the morning show so the public will attend, is placed online...So this issue was avoidable. Completely avoidable. 1 hour later, spoke with manager that just arrived, requested a sleeping room, (who wants to change rooms at 4:30 am or 5:30 am) and we were granted that. Upon immediately laying down I began to have an asthma attack because the bed (not the room) and its linens reeked of smoke. Too tired to go down in my robe again, I used my inhaler and fell asleep. Upon waking up, my hair reeked of smoke as well as our clothes. Upon waking up I discussed with management that we would not be comfortable paying for that night, and something had to be done about my hair that is 3 feet long. The management told me they would take care of us, and send me to the Salon to have my hair scrubbed and blow dried. Salon was great. Hotel paid $35 to stylist to get it clean, and I tipped $30 as she was very good. Second night slept well. Room service prompt, hot and as ordered. Check out morning, our first night had been charged. After speaking to whatever, whenever desk, half off was offered. I spoke with a manager on duty, and told them, there must have been some sort of mis communication, as I to,d management I was NOT comfortable paying for the first night. Had I been told i was going to have to, I would have immediately left the hotel and stayed elsewhere. I was wasting the last day of our life event arguing with a manager, and not spending time with my husband. I was not happy, and instead of having breakfast with him, I was waiting to see what was going on. The manager offered breakfast, and we accepted, as so much time we could have spent together was wasted. The great manager that assisted us the first morning was not there, at the last morning. Everyone deserves days off! In Conclusion: The first night was removed from our bill because the 430 marching band was avoidable. The $35 to the salon was paid for by the hotel for the smoke issue. (I took care of the tip). In our eyes, this was not going above and beyond, it was doing what was necessary for the noise and the smoke issue. The breakfast was a gesture of goodwill because so much time the last day of our vacation was wasted. I told the manager on duty that I appreciated her breakfast offer for the time wasted on our last day, as this should have already been taken care of. However, everything the hotel did made us even. Did they go above and beyond for a life event such as this? No. They might have had the fantastic manager we initially dealt with had been there, however he was not. We will not trust our hard earned vacation dollars to the W Dallas again in our travels, which as a Travel and Wedding Professional, that is very often, and as we are moving to Dallas I will not be recommending any of my wedding clients there, because it is not about what goes wrong it is what is done to make it right, and the W met the bare minimum to compensate for the issues that happened during this life event. This hotel needs to re-evaluate what is important.
November 17, 2014
Rated 1 out of 5 by January STOLEN COTTON BOWL TICKETS
I'm an avid business traveler and stay at a Starwood property at least twice a month. Last Friday, January 6, was the first time I stayed at the Dallas W. Flew in for the Cotton Bowl. My tickets for the game were hand delivered to the hotel Thursday by a colleague, because she'd had problems in the past with clients not receiving items dropped off at the Dallas W, and wanted to assure me the tickets were there. Upon arrival, I was so excited for the game that I checked in and went directly to my room to get ready for the game. Remembering I needed to pick up my tickets, I called down to the front desk. They said "we'll send the package right up." I jumped in the shower but when I got out still no tickets. So I called down to the front desk and they said "let us check on where the package is and call you back." Ten minutes later, I called back again and the same thing happened. After three phone calls and no package, I walked down to the front desk and was told there was no package. I immediately got my colleague on the phone, and she spoke directly with the manager to explain the situation and the level of service that happened then was frightening. Never in my lifetime of staying as W hotels, have I ever witnessed a staff that was so unwilling to help. Not one sorry was offered up. No solutions to get/find my tickets. Just a "they're not in the back." Finally, the night crew arrived so I was able to speak to a woman who said she received a package the night before. She actually said, "I received tickets last night" and then said, "Well, I don't know if they were tickets but there was an envelope." Long story short, the W hotel agreed to reimburse me for face value of the tickets. Today, I'm still working to resolve the situation because they want to give me a gift certificate to their hotel instead of cash. As a gold member of Starwood and a frequent business traveler to Dallas, I'm ashamed for the W hotel. This is no way to treat any guest.
January 12, 2012
Rated 3 out of 5 by Hawking It was what I feared
The facility was impressive upon arrival and the staff at the entrance and front desk was very professional.
The room was a bit worn with chipped, water-stained furniture, some debris in the closet and just in need of a refresh.
The icemaker on the floor wasn't working, the hallway was in need of a cleaning and dishes sat outside several rooms for hours.
While I am not grading the hotel on the ambiance, for I was well aware of what I getting into...it is worth noting. This isn't a hotel, it is a nightclub with rooms. The music in the lobby and elevators was too loud and simply overbearing.
The location is very nice, with close access to the AAC and uptown. However, the chaotic, unpolished nature of the hotel will prevent me from visiting again.
March 7, 2012
Rated 5 out of 5 by LF24 Awesome
I had a great time while staying at the W. The staff, facilities, location and room were outstanding. I really enjoyed the atmosphere and nightlife at the W. Nikki and Carlos were fun to talk to and were very helpful
November 10, 2014
Rated 2 out of 5 Trendy but Fantastic suite wasn't Fantastic
The fantastic suite wasn't worth what I paid for. Too much empty and unutilized space. Furniture and mirrors were scratche and color of the walls weren't fresh and welcomng, droopy like. The pool has amazing views but wasn't heated per the website which dampened the idea of swimming in freezing cold
water. I was looking forward to swimming. Also there is a massive tub that doesn't have a cold setting. All that would come out was scorching water and it's difficult relaxing without the cold water to lower the temperature.
I have stayed in the fantastic suite at other W Hotels and the best was the DC one. Has a strong sense of being fresh and welcoming.
September 17, 2012
Rated 2 out of 5 by KLS1215 Big Disappointment!
Booked this hotel through SPG after looking at the description online. Girls weekend getaway. While the rooms were average the pool was a huge disappointment. 75% of the pool area is under cover and there is no where to sit in the sun for the majority of the afternoon. There are limited pool lounge chairs. The pool bar staff is the worst I have ever experienced! They never asked if we wanted anything. Didn't bring the drinks we did manage to order and were completely uninterested in providing "service" to the guests.
May 20, 2012