Rated 5 out of 5 by Devvy Unbelievable
This hotel was amazing. Very beautiful & clean. The staff was exceptionably nice !
February 8, 2015
Rated 1 out of 5 by MgM2 Unsatisfactory
The bathroom setup is unacceptable. There is no division between the hall door and bathroom and that is just one of the things. Their beds are like rocks, and I like hard beds. Their coffee is terrible. It is noisy in the room from the outside. The staff tried to do the best they could. They were nice and friendly. The room service was extremely fast.
January 19, 2015
Rated 4 out of 5 by Vincos In a City of Superlatives...Just OK
OVERALL IMPRESSION: Just a few months since our stay but both my partner and I are having difficulty recalling anything special about this property. That would be expected and understandable in a run-of-the-mill convention or airport hotel but for a W - in which even the ordinary is promised and expected to be extraordinary - it is a grave problem.
SPG RECOGNITION: Could really stand improvement. Initially no upgrade but moved to a Suite after the first night. Despite contact from my Starwood Ambassador, advance prep and special requests were not heeded. No in-room amenity. No recognition of status in interactions with staff…not even the standard “thank you for your loyalty” at check-in.
THE ROOM: Attractive and even a little whimsical but soon ready for a refresh.
LOCATION: Virtually connected to the American Airlines Center and within walking distance of nearly all important downtown sights.
EXCEEDED EXPECTATIONS: We are very design-conscious and this W stands with one truly beautiful space - the striking Living Room. We also loved the touches of ‘cowboy cool’ referential to the property's location in “the Big D.”
DID NOT MEET EXPECTATIONS: I find the practice of some Ws of improvising a grab-and-go breakfast in the bar for their Platinum guests frankly tacky. Why the allowance was quite generous, the offerings and lack of service are inadequate. Take it up a notch and offer a proper breakfast in a proper restaurant space!
ONE THING TO KNOW: The very small pool and even smaller pool deck are, apparently, a major party spot for the local crowd and they pack ‘em in there - especially on weekends. Billed as an Infinity Pool, it was much more like a Petrie Dish! We were there over Labor Day and it was cheek-by-jowl - including MANY children - meaning that paying residential guests were poorly served and staff were overwhelmed…with dirty towels and glassware strewn everywhere. Revenue is revenue but the foremost priority should be creating and maintaining an exceptional atmosphere and well-maintained space for the hotel’s own guests.
January 14, 2015
Rated 4 out of 5 by kelbelfel Going the extra mile
So grateful to Grecia for sending us a bottle of champagne and offering a free upgrade when we celebrated our anniversary! This kind of service is why I switched to Starwood properties - and why I'll stay!
January 5, 2015
Rated 5 out of 5 by okcbrody Favorite Hotel in Dallas
This is the best place to stay in Dallas. Really classy hotel and the staff is great. I requested to be upgraded to a suite and got the marvelous suite. Will definitely come back again. A++
December 18, 2014
Rated 5 out of 5 by Brandi25 Very Comfortable!
The room was beautiful and beyond comfortable. I didn't want to go home!
December 9, 2014
Rated 5 out of 5 by WorldTraveler73 Cowboy Cool Hotel
I have always enjoyed staying at the W Hotel in Dallas - it has a vibe that is a mix between Texas Cowboy Cool and modern chic. As is often the case, I was upgraded to a suite, which is very spacious and nice. The staff is also very friendly and helpful. I did not dine at the restaurant so can not comment there, but in previous visits have had drinks and bites in the trendy bar, where everything was top-notch. Only downside of this hotel is that it is in a relatively desolate area when there is no game or event at the American Airlines Victory center across the street (especially now that Ghostbar at the top of the hotel has closed). So for dining out, cafes and nightlife, you will either need to drive or take a short $5-10 taxi ride (the hotel used to offer transportation to nearby destinations in partnership with a car company, but no longer does)
December 8, 2014
Rated 4 out of 5 by MNicoleW Dallas W
My overall experience was pretty good. At a hotel of this level I didn't expect to pa for things such as vale, wifi, internet and printing, etc.
November 28, 2014