Rated 4 out of 5 by Coco123456 No Upgrades
As a loyal SPG member, and a frequenter of the hotel every other week, I was disappointed to not receive any upgrades (as a platinum member) for a longer than average stay - 6 days. The hotel staff is very friendly, however, does not go out of their way to make you feel special.
February 17, 2014
Rated 5 out of 5 by KT06 Me vs My 30th
Celebrated my 30th there and all I can say is WOW! Was upgraded to a Corner Suite, seperate tub/shower, endless views, dimming lights, a patio...The Works!!! Actually hated to leave to go out on the town. Had a Blast. Thanks to Ms. Ty at the from Desk!!! She didn't have to do anything but made wonderful accomodations!!!
June 3, 2013
Rated 5 out of 5 by BostonMatt What an Amazing Expereince
From the moment I pulled up and was greated to by a very friendly valet right on through me checking out the staff at the W hotel Dallas was attentive and extremly helpful with all my needs. Thank you for your great job and looking forward to staying with you again next time my buisness affairs brings me to Dallas.
October 10, 2013
Rated 4 out of 5 by Megan13 Nice people
I requested to go with the green program for the additional 500 pts a night but my room was cleaned. No paper arrived, although i was asked which paper I wanted. Receipt wasn't emailed.
Room Service was great, friendly, on time, etc.
Restruant and bar staff very friendly and helpful.
Check in staff was very helpful
April 18, 2013
Rated 4 out of 5 by Ehutut Anniversary
the hotel was a great venue for our anniversary getaway. We live in Dallas and wanted somewhere close. Tiffany at Whatever Whenever was able to secure our favorite table at Kenichi and bring up an extra wine glass, toothpaste etc...
We had drinks in the lobby bar and borrowed a movie for the dvd player in the room.
April 29, 2013
Rated 5 out of 5 by MARTY52 I WAS WOWED.
GREAT EXPERIENCE IN WOW SUITE. KID'S BIRTHDAY. THEY WERE SO VERY IMPRESSED.
April 14, 2014
Rated 5 out of 5 by McMan Exceeded All Expectations
This hotel is more vibrant than ever. The revamped Living Room is warm and welcoming. The staff strive for real human contact and genuine interaction. This is a superbly cool, superbly well run property.
March 20, 2014
Rated 1 out of 5 by enjoysgoodhotels Should not have stayed here.
I am a gold SPG member, and have stayed at many SPG hotels. This was by far the worst stay ever. Front desk Staff were not accommodating. There was no room upgrade, no SPG recognition at all, the room was not cleaned till 5:00 PM when we got back to the room and called them. Truly a waste of money....
October 21, 2013
Rated 4 out of 5 by AuntD61 Only place to stay if attending an AA event
I chaperoned 3 tween girls to a concert at AA center.
We had a fabulous time. We hung out at the refreshing 16th floor pool. Pool temperature is perfect!!!! We had a wonderful lunch poolside.
We stayed in the Fantastic suite; having the 2 bathrooms was key to everyone getting ready in a timely fashion!
August 2, 2012
Rated 5 out of 5 by vcan Great Hotel
Everything was perfect. From the time we pulled up to check in till we pulled away to go. Very nice hotel, close to anything you want to do. We walked across the street to Eric Clapton and when the concert was over, no traffic, no car, no problems.. Wonderful place to stay and I will certainly be back.
March 21, 2013
Rated 1 out of 5 by JohnXYZ Terrible attention to detail
My invoice was wrong repeatedly and I'm still battling with the W to fix significant incorrect charges. Staff members weren't attentive to details and now it's my burden to fix. Staff in bar was very friendly and demonstrated excellent service but event the drinks were average.
January 20, 2014
Rated 3 out of 5 by Juvenal no water presure
I had no water presure also the ran out of hot water and faucet fell of the handle. I expect a great place for the price and this was not up to par. I would say i want my money back for the room. The one good thing I could say is the service was great.
February 14, 2014
Rated 4 out of 5 by JohnnyW very good place to stay downtown Dallas
Staff needs to be reminded about Platinum Guest recognition. received later additional invoices for Internet, although it is complementary for Platinum Guests. It was corrected when I contacted staff, but it staff should know and settle invoices at chef-out, not sending later incorrect additions.
December 19, 2012
Rated 4 out of 5 by MarkR It was fine. Not what I was expecting
It was nice. I was hoping for more of a Starwood experience. More comfortable bed, free wifi IN the room.
I had to purchase 3G for my Ipad since it wasn't available in the room. Dissappointed in that.
Room was nice. Weird that the bathroom wasn't a separate room. Not always appropriate.
February 4, 2013
Rated 5 out of 5 by raerae46 Great Location
Walked across the street to AA Center for concert. No traffic hassle after concert, just walk back to room. Great room service.
March 28, 2014
Rated 4 out of 5 by TravelingMan Well appointed Hotel
Another nice W hotel in a major city. I used my suite upgrade and enjoyed having two very big rooms to enjoy for a few days. Close enough to some attractions downtown as well. Good bars on the first floor, great food. The pool looked incredible, I just didn't have time to enjoy it.
December 20, 2012
Rated 5 out of 5 by CEYIII W Dallas Victory
Exceptional hotel. Living Room is excellent, pool experience is the reason we come to Dallas and stay at th is hotel.
If at the pool, Norman/Rosie are superb ambassadors of service. In the Living Room, Mikey is exceptional. If you stay anywhere else in Dallas, you are misguided.
June 25, 2013
Rated 5 out of 5 by AJ762 Wow!! New favorite hotel!
I was blown away with the detail of this hotel. Nothing was missed at all. The decor in the rooms were beautiful and I loved the setup in the bathroom. The staff was very friendly and wanted to make sure we were taken care of. We will definitely stay here again!
December 28, 2013
Rated 5 out of 5 by Bride420 Excellent Customer Service
I had a wonderful experience at the W this past weekend. Henry made sure my guest and I were well taken care of and he was very courteous and friendly. There was a little issue that arose and the staff was very understanding and did their best to make sure we were comfortable.
April 15, 2013
Rated 4 out of 5 by jdcbr Problem with HVAC
Why does the air handling system blow DIRECTLY onto the head of the beds in every room. I left my stay sick as a dog, and I attribute it to the constent wind on my head all night. Many at the meeting I attended complained of the same thing. Otherwise - everything was great.
February 3, 2013
Rated 5 out of 5 by ssus Great Customer Service
The people remember when when I walk in the door and that is a great feeling when being on the road.
March 28, 2014
Rated 4 out of 5 by tvde Trendy hotel in good location
very nice hotel with good facilities and very nice pool
bad sleep comfort due to strong noise in room
March 28, 2014
Rated 5 out of 5 by Bdking Great stay!!
From the moment we arrived at the valet. Everything was excellent. Wil Crane at the front desk was outstanding in meeting all of our needs. The cook hall staff was super helpful and the food was excellent! Would recommend the W whenever you are in Dallas!!
December 25, 2013
Rated 4 out of 5 by LPThree Very comfortable atmosphere and service was great
The Dallas weather was very cold the night we stayed so my wife and I wanted to stay in and eat at the hotel. The restaurant choices are limited but the bar restaurant off the lobby had great food and an interesting food/drink menu. All together, enjoyed the experience.
January 11, 2013
Rated 5 out of 5 by Brian1663 The Place to stay in Dallas
Have stayed at many of the great hotels Dallas has to offer. I can say without hesitation the level of professionalism, cleanliness, and derive was the best I have received. I would recommend this hotel to anyone looking for a great place to stay when visiting the big D
April 15, 2013
Rated 5 out of 5 by SkiGirl83 Great location to American Airlines Center
We stayed the night for a concert at the AAC. The staff was excellent. My only complaint was the rude knock on our door at 8:15 for housekeeping. Ill remember to put out the Do Not Disturb sign next time.
February 21, 2014
Rated 5 out of 5 by Kristi W Victory Park Dallas
My girlfriends and I celebrated a birthday while staying at the hotel. The staff went out of their way to make everything perfect. They even found a bakery that could make a personalized, gluten-free cake by the next day. Thanks! Will definitely be staying here again!
March 26, 2013
Rated 5 out of 5 by Dawnwphillips41 The W
We stayed the night of the Cher concert. Great hotel and very friendly helpful staff.
March 28, 2014
Rated 5 out of 5 by UnionJackShoes Style Counts
Great set up from reception, bar to restaurant. Like minded people looked after by happy staff, a thoroughly enjoyable visit.
March 18, 2014
Rated 2 out of 5 by Traveler10001 Visibly dirty couch
The couch was "visibly" dirty with some stains that I don't even want to think about what they were. While I never sit on the couch, I usually place my luggage on them. The staff should at least try to clean or cover them. Its just gross to see such stains.
December 4, 2012