Rated 5 out of 5 by AlyssaK Impeccable Service
I have been coming to Ft Lauderdale for the past 5 years (girls trips) and I always stay at W Fort Lauderdale. Not only is this hotel beautiful, service is TOP NOTCH. I decided to bring my girlfriend to Ft. Lauderdale on a girls trip to celebrate her divorce (this is her 1st time staying at W Ft Lauderdale). I had mentioned prior to coming to the hotel that we were coming to celebrate my friends' divorce and the Director of Guest Experience did everything he could to make sure that our stay was special and memorable and IT WAS! ALL the staff members are extremely professional and warm and they will make you are treated like a VIP no matter who you are. This is one of my 'to go' places for my annual girls trip and I highly recommend this place!
October 13, 2014
Rated 5 out of 5 by EBJR Outstanding Experience
When EB party of nine hit the airways this summer, we were hopeful that we’d have the opportunity to relax, bond, rejuvenate and celebrate the family matriarch’s 75th birthday. All we can say after staying at the W Hotel Ft. Lauderdale paradise is Wow! A seemingly small, three-letter word and maybe a bit cliché’ and over used I know; but it’s truly the only way to describe my family’s experience.
From check-in to check-out, the friendly and prompt customer service; beautiful and spacious accommodations with picturesque ocean-front views; excellent concierge, hospitality and cleaning services; and the just all-around warm and inviting atmosphere all made for a truly memorable experience for everyone. And the final touch of personally delivering flowers and a cake for our birthday Queen, well, that just says it all about Team “W”. Everyone went above and beyond the call of duty and for that, on behalf of my family, I say thank you, thank you, thank you to Mr. Raul and the W Insider Team. There’s no doubt we’ll be seeing you guys again, soon.
October 3, 2014
Rated 5 out of 5 by Briana24 I Wouldn't stay at any other Hotel but the W Ft. Lauderdale
I had a great birthday getaway ! It was like a personal retreat. The atmosphere in general is relaxing. You can't help but to be happy during your stay ! The staff is helpful and attentive. The views from the pool is breathtaking. I've been spending the last 3 birthday at the W-Ft. Lauderdale, and I wouldn't spend it any other place. My checkout process was so smooth. My bags were picked up from my room and placed in my car in less than 15 minutes. Thanks for an amazing Stay, Till next year ! :)
September 29, 2014
Rated 5 out of 5 by Taylor91011 Excellent stay, personal service
The W Fort Lauderdale went above and beyond to satisfy me! I must recognize several employees specifically Marylouise, Gerardo, Jody, and Nikki. The personal service they provided for us made our time here extra special. Also, I must personally thank Brian (W Insider) for his time and effort as he ensured that my stay was flawless. The customer service at this hotel is topnotch (keep in mind I have visited category 7 properties.)
July 25, 2014
Rated 5 out of 5 by Andrew2828 Greatest Hotel experience I have ever had!
This was my first time staying at a W hotel, even though I am an SPG member and have been enjoying the brand in other forms for many years, it doesn't get better than a Starwood Hotel. From the moment I drove up to the moment we drove away, we felt special, acknowledged and a genuinely welcomed! Something money can't buy, that feeling of being at home and treated like a star. I reached out to the hotel to see if there was anything they could do to help me surprise my partner on his Birthday, the special treatment and the help they gave me was unbelievable. The team of Bruna and Raul that work with their W insider team was unbelievable, they hit it out of the park and I know my partner had the best Birthday he has ever had. Most hotels at this level can feel stuffy and distant, this felt like elegance, without the stuffiness, the brand of the W is accessible and makes you feel like absolute royalty in the 21st century. And that pool, the most amazing pool day and cabana I have ever experienced and I have been to many elite Las Vegas pools, and this beat them all by a mile. So if you are thinking should I spend a little more for a nice hotel, will it be worth it here at the W, hands down 200% you should book this hotel NOW! I'm thinking of ways to make it back to Fort Lauderdale soon just so we can go back, I have never missed being at hotel, like I miss being there at the W. To the entire team at the W Fort Lauderdale, thank you! Your hard work and personal touch did not go unnoticed, you truly gave me the best travel experience of my life, and that is saying a lot from someone who travels year round for a living. Thank you!
October 13, 2014
Rated 3 out of 5 by Whoever Where's the Warm?
I have stayed at W Fort Lauderdale since it first opened. This time did not feel warm or welcoming. Staff is very scripted. Few smiles. Security seemed as if the President might be staying there. Room keys to walk almost everywhere. Room key to go up the elevator. Room key to go down. Room key to pool. At the Wet drink prices, I would think day guests would be welcome. Tower 1 outside doors locked at 6pm and my room key would not allow access. So lets walked through a lobby full of party people in order to go to our room. And for the second year in a row, the IPOD dock in my room had to be fixed by maintenance.
November 29, 2011
Rated 1 out of 5 by adamk2014 Surprising Stay
This visit so far has been horrible. I am corporate preferred and cant believe the experience. first, i usually get upgrades at this hotel. i didnt this time, but whatever. first room they gave me in tower one was dirty and it sounded like there was construction on the floor above. In addition the room next door was full of young kids that were loud as cculd be. i thought being on a higher floor meant more quiet, nope. then i asked to be switched to another room and they did. the room they gave me smelled like smoke. at this point i was either going to check out or deal with it one night. i will deal with it one night and will check out tomorrow. Also, the remote control for the tv didnt work and the A/C wont shut off and the room is freezing. when then maintence person came up he accused me of smoking in the room.I have stayed here several times the past 6 months but probably wont again.
August 31, 2014
Rated 1 out of 5 by SPG4Life W Fort Lauderdale Was TERRIBLE - DO NOT STAY THERE
The W Ft. Lauderdale was impressive upon arrival. When we walked up to the check-in desk there was no friendliness at all from the staff. We had 4 rooms at the hotel and when we arrived, 2 of them were not clean. The second day, our room was not cleaned at all - so after arriving back at our room at 8pm to get ready, we had to wait in the lobby while they cleaned it. When we arrived back in our room, there was hair on the floor and they "forgot" to clean the toilet. When we spoke with a manager Daniel or Darryl, he was not at all apologetic and tried to tell us we were lying. If you're looking for good service, do not stay here. I would encourage the GM of this hotel to do a better job training his staff. You could probably get cleaner rooms/bathrooms at a four points. This hotel was a BIG disappointment.
November 21, 2011