Rated 5 out of 5 by eemooey great hotel and excellent staff!
excellent hotel - we are repeat guests and we have had a great experience every time!! the check in people (especially anthony) are extremely helpful and professional. starts your trip the right way when you are greeted and treated well.
August 1, 2012
Rated 5 out of 5 by Anony88 Great Staff
I really felt as though the hotel pays attention to detail. They want to help. We especially enjoyed talking to Jay at the concierge desk, who recommended the best restaurants! Thanks Jay. The hotel is clean, relaxing, and attentive.
November 4, 2013
Rated 5 out of 5 by Linda4 Excellent Staff
The staff was outstanding. Every hotel employee acknowledged me whether they were helping me directly or walking down the hallway. They went out of their way to meet my requests. Would stay here again just for that experience alone.
August 3, 2012
Rated 4 out of 5 by rastamon123 Excellent staff
So i stayed in the w for the first time, to celebrate my girlfriends birthday with some friends. I booked a 2 bedroom flat. We had a great time and enjoyed the staff. Parking is a little steep though. We had a problem with the fridge not getting cold and i spoke to the front desk and they sent someone up to fix it fairly fast. The next day we partied by the pool on the sunday when we were told its party time with good DJ and music, well i can say that the pool was beautiful and our server sarah was extremely nice but the music was so low that we could barely hear it. We complained a few times and finally got an answer that the rooms by pool were complaining about music to loud, so they turned it down for them. Now i spent a lot of money on a 2 bedroom flat and think that those people should have been told about music and not taken a poolside room. We also spent nearly a thousand dollars on drinks and food and you mean to tell me that you couldn't make the music louder? But Sarah our server and Anthony from the front desk were very friendly and helpful..
September 30, 2012
Rated 4 out of 5 by hnldds Great location.
Staff was great. Service at the pool a little spotty. Closed main pool for private function for a whole day. Hotel should provide chairs on beach. Overall, a positive experience.
February 28, 2014
Rated 5 out of 5 by Principessa BEST VACATION HOTEL EVER!
The hotel met and exceeded my expectations for my girl's getaway weekend. The location, staff, and amenities are superb. The hotel has great nightlife and restaurants. If you want to stay in a lush and posh hotel. . . this is it!
June 26, 2012
Rated 5 out of 5 by Bill30 This hotel has Excellent Service
From the time we checked in until the time we checked out we experienced outstanding service from the staff at the W Hotel. It was a very pleasant stay. Can't wait to return!
February 28, 2014
Rated 3 out of 5 by fameanonymous Good stay - better customer service would've made it great
We recently stayed from June 22 - 26. We were initially thrilled with the hotel and the overall look/feel. However, we realized right away that the TV stations were constantly scrambling. It was pretty windy upon arrival, so we assumed the problem was due to the weather. We spent a great deal of time out of our actual room, and so we did not realize until our last night that the TV had been scrambling all along. Also, we paid for WiFi, but were unable to connect. We spent about 20 minutes on the phone with a hotel customer service technician, who was unable to resolve our connection problem, and the hotel had to remove the WiFi charge. However, our biggest complaint is with the valet service. We always called the requested amount of time ahead to have our car pulled up. And every time we got to valet we were asked our name & valet ticket # and we'd still have to wait for them to retrieve our vehicle as if we hadn't called the required 10 to 15 minutes ahead. We paid a $30 per day valet fee, and always tipped the drivers, so the service should've been better.
July 5, 2013
Rated 5 out of 5 by Laura520 W Ft. Lauderdale
This hotel is an amazing experience...the smell of Bliss Salon...the cleanliness...the dining, entertainment...and courteous staff ! Hard to stay anywhere else after staying here.....
February 20, 2014
Rated 5 out of 5 by needmoresleep W Ft Lauderdale Blows All Others Away
Wow. I don't know where to begin. Staff attentiveness and friendliness: excellent. Facilities and location: perfect. SPG recognition: the best. Thank you Ryan for making sure that my entire family had the best stay possible.
July 24, 2013
Rated 5 out of 5 by Gisella03 customer service
It is nice to be recognized as SPG Platinum Member. Love the staff and their professionalism along with familiarity ( Stayed many times this year for major events such bdays, anniversaries, family reunions etc)
January 2, 2014
Rated 5 out of 5 by jlazarow Best W hotel so far!!!
This W is by far the best I have ever stayed at. The service is outstanding from everyone starting at check in and including the pool staff as well as everyone we encountered during our stay. I can't wait to get back there!
September 5, 2012
Rated 2 out of 5 by Vacation12 Terrible hotel management
Not at all customer friendly. Very noisy at check in and extremely crowded at the pool area. Overall noise level was loud even with the sliding door closed. No doors on the bathroom- not good when traveling with a family.
August 22, 2012
Rated 5 out of 5 by Richweasel1898 Staffing
I am very familiar with W hotels and this was one of the best I've ever stayed at. The "Talent" was the most friendly I've seen and everyone was helpful even when I wasn't looking for it. It was a perfect holiday for us.
August 6, 2012
Rated 5 out of 5 by beach1805 THIS HOTEL/RESIDENCE EMPLOYEES GO ABOVE AND BEYOND!
I had the opportunity to stay in the hotel for a work assignment for the month of September. The staff went above and beyond to make me feel at home. I applaud the staff and the general manager for such a great stay.
October 27, 2013
Rated 5 out of 5 by Jorgesk13 WOW!!!!
this was my first time at a W property and all I can say is WOW.
great staff, great hotel, great location. the pool is amazing, the food is even better. rooms are clean.
overall just GREAT. SPG recognition. A++
October 14, 2013
Rated 5 out of 5 by Diane10 A special place to stay
The hotel looks and feels fantastic. We were there to celebrate our wedding anniversary and all the staff made our stay very special.
March 11, 2014
Rated 5 out of 5 by Bobby1104 This hotel has excellent service and accomodations,
I applaud Bob Harris Customer service manager for help making my stay enjoyable. Thanks again
March 25, 2014
Rated 5 out of 5 by Htown Great resort and friendly staff!
All staff was great and friendly with the valet staff a little unorganized at times but in all very good service.
Special kudos to the check-in staff with attention to detail and friendly room upgrade!
July 27, 2012
Rated 5 out of 5 by Colby Excellent Hotel & Experience
Fantastic room and view of Fort Lauderdale Beach (Cool Corner Room) and a huge oceanfront terrace. Food was great, lots of pretty people around the pool. Friendly staff. Highly recommend this hotel.
July 12, 2012
Rated 5 out of 5 by Lorido56 Love This Hotel
My family and I like to go to Fort Lauderdale often and this Hotel is perfect for a nice stay. The ambiance is great and the people are always very helpful and nice. Will go back many times
December 3, 2013
Rated 5 out of 5 by Smokey45 Mega rooms are fab!
Luckily we had a weekend stay and were upgraded to a mega room. We are now spoiled. A 15th floor view, lovely large balcony and an almost full moon. Who could ask for more?
January 20, 2014
Rated 5 out of 5 by dicerbrown I am a happy repeat guest!
My hubby and I save up every couple of months to come to the W for a "stay-cation" We have two kids and cherish our little 24 hr getaways. We called ahead to see if we could check in early. Being Memorial Day weekend we knew it was a long shot. They were not able to offer an early check in however, they offered us a pool pass and offered to hold our luggage. A great gesture! Upon check in Gildas and Michael were extremely nice and welcoming!!!! Michael even bought us a drink upon finishing our check out. How awesome is that! When we reached our room we were surprised to see it was a basic ocean room and not the Fantastic Suite we originally booked. I called the front desk and Jennifer took care of the issue within minutes and moved us to our suite which was gorgeous!!!! I thought it was going to have a wrap a round porch as described on the website instead it had two balconies. But hey! Who cares? The room was incredible!!! :) We had dinner at Steak 954 (our favorite restaurant!! We eat here at least every 2 months---so happy we live 15 min away!!!) it was amazing as always!! Delish! When we got back to our room we were amazed to find a bottle of chilled wine and a cheese and fruit platter courtesy of our checkin guy Gildas ---how cool is that!!!!!! In the morning we had breakfast in bed and the lady from room service returned a few minutes after delivery with a box of chocolate!!! How sweet was she??? :) Late checkout was not available but they offered to hold our bags, give us access to the pool for the day and 1 hour to change and shower in their hospitality room when we were ready to leave. So incredible!! For the holiday weekend they had an abundance of staff at every turn asking you how your experience was and if there was anything they could help with!! I was truly impressed with the hustle of the pool staff trying to do everything they could to accommodate the overwhelming amount of people at the pool. My husband and I got to the pool early and laid on the super comfy lounge chairs and watched in awe as the pool boys, cocktail waitresses, wait staff and management moved around like a well oiled machine. W hotel you always exceed our expectations, but this time you have spoiled us and outdone yourself!! We appreciate how friendly your staff is and how clean and modern your hotel is!!! I cant wait for us to stay again!!!! I am already begging my hubby!!!
May 24, 2014
Rated 5 out of 5 by Tony719 Nice Hotel, very accomodating.
My wife and I visited this hotel to celebrate our 10th anniversary. The concierge (Jay) went out of his way to help us. Overall, it was a great place to stay.
February 3, 2014
Rated 5 out of 5 by Mark1257 The W
Great location right across from the beach, pool was amazing. The vibe of this hotel was classy, yet comfortable. Hotel felt dark all the time, my only negative the whole time we were there.
April 7, 2012
Rated 5 out of 5 by Narine Wonderful!!!
Me and my family came out for my cousin's graduation from dental school. What an amazing time! I have 5 year old twins and the staff was great. We all had a great time. Very memorable stay.
May 31, 2012
Rated 5 out of 5 by IPdadya Great Hotel - customer service in areas lacking
Had a great Valentine Day weekend.Disappointed no band in either lounge on Saturday -
Staff was ok - some excellent - others indifferent
February 18, 2014
Rated 5 out of 5 by pr1376 Experience
We had an amazing time at the W Fort Lauderdale. Every aspect of our trip was top notch - room, food, service, etc. We cant wait to come back again soon. Thank you.
January 2, 2014
Rated 5 out of 5 by Grandkids Way to go "W"
We visted the W over July 4th weekend. Hotel was crazy busy. Staff was well equipted to handle the the crowd. Efficient, professional and friendly. Loved our time and will return!
July 11, 2012
Rated 5 out of 5 by dani918 Amazing!
Without exception, the W Staff are among the friendliest and most accomodating hotel staff that we have encountered. The hotel exceeded our expectations; we will certainly return.
October 24, 2012