Rated 2 out of 5 by Screwedover Service is the Key
I arrived at the hotel approximately 9:30 and was told the restaurant was serving until 10:00. I arrived at the restaurant at 9:45 and they said they're "closing soon" and have stopped serving. Sounds like someone wanted to go home. Shocked? No. This is the second time this has happened. I wanted to eat and after traveling all day I don't want to eat in my room (nice room though), so I went out. Unfortunate for me it was raining cats and dogs. Hard to believe a W wants to lower its service, but they did. - Lifetime Platinum Member
December 12, 2013
Rated 5 out of 5 by Karen48 This hotel has great features and a first class staff
This is one of the nicest experiences I have had with a hotel in south Florida. The rooms were very comfortable, the views exceptional and the staff could not have made us feel more welcome. The pool area was well maintained and the view of the ocean from the pool area is breathtaking. The spa has some of the most amazing spa services I have ever seen. Would recommend to all my friends and I am planning a girls weekend away!
December 11, 2013
Rated 5 out of 5 by Aklyon Best Ever - Love Ryan
All I can say was that I was so taken care of in a way that most can never achieve. Ryan assisted me at every turn and took care of all my needs. The rooms and service exceeded every expectation. Ryan even called and checked on me after my nap to ensure that everything was great. Hotel is amazing in every way, but staff such as Ryan take I WAY over the top.
December 9, 2013
Rated 4 out of 5 by Isackito Decent hotel
I've stayed at a few w hotels in the USA, at every one of them I got an upgrade based on my gold status, for some reason that wasn't the case at the ft lauderdale w, also their pictures made the room seem allot more spacious then what it actually was... Which the actual room met the the description, other then that we had a pleasant stay, wondering why elevators don't have ac...
November 25, 2013
Rated 4 out of 5 by Whoever Best of the beach.
W Fort Lauderdale is the best spot along the beach. Cool vibe, great views, great pool, lots of sexy people everywhere. Easy to walk to all the shops and bars along A1A.
December 9, 2013
Rated 1 out of 5 by andy1 worst experience EVER
Turn of room not done timely
obnoxious people in pool. Could not relax
December 9, 2013
Rated 2 out of 5 by BWinDFW Disappointing Staff
I am a huge SPG fan and I always do my best to stay with Starwood and have stayed at this location previously with a better experience. Upon arrival the front desk greating was non-existent. Didn't get asked about my Platinum Amenity Award, I had to request and yet to see if I got it. There was no thanks for my loyalty and no room for upgrade. The room we were assigned was not ready and we were simply told it may not be ready until 4pm and we would just have to wait. Luckily it didn't take that long, but the room was a basic room...not an upgrade at all. When I later inquired to another staff member how full they were I was told they had many rooms still open. From our view I could see that there were several nicer rooms empty.
January 11, 2012
Rated 5 out of 5 by RdBd Awesome Hotel & Staff
First time @ a W to celebrate our 25th wedding anniversary & couldn't be more pleased with the friendly & accommodating staff. Sparkle welcomed us with open arms at our arrival & made sure our celebration was memorable. Brandy, Lewis & Jose @ the pool decks were very friendly & helpful. This hotel truly treats you like a SPG Gold member.
People need to realize you get what you give....approach others with a smile & warm greeting and you'll get it back!
December 4, 2013