Rated 5 out of 5 by mmota Excellent Service
We rented three rooms at the hotel for a group of 10 people and the entire weekend was excellent. The rooms were top of the line and every staff that we interacted with were great. We spent most of the two days that we were there at the pool area and the service was outstanding. The manager and staff answered all the questions that we had and gave us excellent recommendations. I've travelled throughout the world and this was one of, if not, the best hotel stay I've had. I will definitely come back.
June 4, 2013
Rated 1 out of 5 by SPG4Life W Fort Lauderdale Was TERRIBLE - DO NOT STAY THERE
The W Ft. Lauderdale was impressive upon arrival. When we walked up to the check-in desk there was no friendliness at all from the staff. We had 4 rooms at the hotel and when we arrived, 2 of them were not clean. The second day, our room was not cleaned at all - so after arriving back at our room at 8pm to get ready, we had to wait in the lobby while they cleaned it. When we arrived back in our room, there was hair on the floor and they "forgot" to clean the toilet. When we spoke with a manager Daniel or Darryl, he was not at all apologetic and tried to tell us we were lying. If you're looking for good service, do not stay here. I would encourage the GM of this hotel to do a better job training his staff. You could probably get cleaner rooms/bathrooms at a four points. This hotel was a BIG disappointment.
November 21, 2011
Rated 5 out of 5 by Erica Excellent service, style and amenities
Thank you to the W hotel for a great vacation! We had expected the excellent amenities and great style, but we were pleasantly surprised by the fantastic, professional service we received from every employee that crossed our paths, from the bellhops to the wait staff to the cleaning staff. When we told Jordan at the front desk upon arrival that we had suffered a 3-hour flight delay, he sent us a complementary bottle of wine with a note saying "sorry about your flight - enjoy your stay". Now that's excellent service! Thank you, Jordan!
May 28, 2013
Rated 2 out of 5 by Sam1867 Way below W Standard
I'm Platinum Member for years.
I got 2 rooms...711 and 1827.
In theory 711 was an upgrade which I can't understand how. My request were High Floor away from Fire Exit..and I got completely the opposite.
The Stairs Exit Door started slammig before 8am..so there goes my morning of rest which was the main purposes of spending my points at your hotel
At the Bard..we got a waitress that had just started and had no clue what a Martini was
The key for the second room for my sister in law (1827) took hours to get even though I chekced in at 4:30pm
There was NO Platinum greeting, line or ammenities. Nothing at all.!!
I regularly stay at W Hotels but this was the worst experience at W by far
December 31, 2012
Rated 5 out of 5 by Carhartt Excellent Hotel!
The W Fort Lauderdale is an exceptional value and close to everything. It is luxury at it's best. Great staff, great rooms, great gym! I love this hotel and every visit has been perfect! Thanks to all the wonderful staff who make each visit a treat. You really do feel like royalty at the W Fort Lauderdale!
May 31, 2013
Rated 1 out of 5 by Mukul Not Satisfied
I recently stayed at the W hotel in Fort Lauderdale and I had a bad experience. First of all the room service was not very efficient and when I asked for hot water (one morning) to drink (generally hotels I have stayed had a coffee maker which I used for hot water), I was told that it will be delayed by half to one hour. The second issue is that even though I paid for a spectacular room, I didn't get a room with a good view and only a very narrow side view of the ocean. The third and main issue is the huge amount I have been charged for valet parking which I didn't know was chargeable. Nobody ever told me that the valet parking is chargeable (too high!) and when I talked to the hotel representative, he rudely said nothing can be done about it. I had great expectations from such a great hotel and I have been let down badly.
May 11, 2013
Rated 3 out of 5 by Whoever Where's the Warm?
I have stayed at W Fort Lauderdale since it first opened. This time did not feel warm or welcoming. Staff is very scripted. Few smiles. Security seemed as if the President might be staying there. Room keys to walk almost everywhere. Room key to go up the elevator. Room key to go down. Room key to pool. At the Wet drink prices, I would think day guests would be welcome. Tower 1 outside doors locked at 6pm and my room key would not allow access. So lets walked through a lobby full of party people in order to go to our room. And for the second year in a row, the IPOD dock in my room had to be fixed by maintenance.
November 29, 2011
Rated 2 out of 5 by BWinDFW Disappointing Staff
I am a huge SPG fan and I always do my best to stay with Starwood and have stayed at this location previously with a better experience. Upon arrival the front desk greating was non-existent. Didn't get asked about my Platinum Amenity Award, I had to request and yet to see if I got it. There was no thanks for my loyalty and no room for upgrade. The room we were assigned was not ready and we were simply told it may not be ready until 4pm and we would just have to wait. Luckily it didn't take that long, but the room was a basic room...not an upgrade at all. When I later inquired to another staff member how full they were I was told they had many rooms still open. From our view I could see that there were several nicer rooms empty.
January 11, 2012