Rated 5 out of 5 by Taylor91011 Excellent stay, personal service
The W Fort Lauderdale went above and beyond to satisfy me! I must recognize several employees specifically Marylouise, Gerardo, Jody, and Nikki. The personal service they provided for us made our time here extra special. Also, I must personally thank Brian (W Insider) for his time and effort as he ensured that my stay was flawless. The customer service at this hotel is topnotch (keep in mind I have visited category 7 properties.)
July 25, 2014
Rated 2 out of 5 Very tired property...
A little tired for a W. Was upgraded, but to a very small residential suite - could not find any samples of pictures showing this style room. All furniture and upholstery is dated and worn - with stains on most and tethered fabric on all outside furniture and scratches on most inside furniture. Poolside was a zoo, and given the money they are probably making, I understand why they would not do any upgrades. But the place was just dirty and old - broken furniture, tethered umbrellas, cabanas were grossly dirty - found two used band aids in mine. Staff all seemed exhausted and lazy. Asked for a couple of minor things and the pool staff were literally making up lies to not have to help me. "Oh, only the big cabanas get a fridge." "Then why do three of the smaller ones have one." "Oh, because they were requested." "You, in fact, less than ten minutes ago offered one of those very cabanas to me." Just pure laziness, unfriendly service. The maids cart was visible in the hallway in tower 2 for four days. No attention to service, cleanliness, just desire to rake in cash. If you like Spring Break crowds, go here.
August 31, 2014
Rated 1 out of 5 by Storekfl After 200 nights at this Hotel.....
Sad to say this Hotel does not value it's Guests. I have spent over 200 nights at this Property over the last 3 years. That has come to an end. This Hotel has become a place that has forgotten what Hospitality means. I have asked for a Manager on 5 occasions in 3 years...never spoke to one. You would think they would value a very frequent Guest, not so.
The only bright spot was the Valets...once you get on the elevator to the Lobby prepare to be treated poorly.
Beautiful building and location...sad they have taken this attitude. Platinum Member for 3 Years
August 22, 2014
Rated 4 out of 5 by TD1233 Ups and downs
I stayed at the hotel becasue we held a function in the banquet space on the 2ND floor. Banquet staff was very accommodating and food was delicious.
The sleeping room was lovely though seemed to not have been serviced in a while - burned out lightbulb, tub drain was broken, hair in tub, and missing/used toiletry amenities. Whatever/Whenever staff was attentive when I brought it to their attention. Room service was overwhelmed on my second night and was unable to deliver a soup and grilled asparagus in less than 1 1/2 hours so I cancelled. Morning staff was especially pleasant and thoughtful including WW and room service. Brian, at front desk checkin was very kind.
August 21, 2014
Rated 4 out of 5 by BBjs Great Hotel and Location
For business the rooms were perfect. I had an oceanfront room on the 17th floor which was pretty ice. Had a patio with lounge chairs where you can see the pool below and ocean. Really neat how they designed the pool so you can see from below in the living room. Very courteous staff and friendly. Internet was reliable which was important to me. Definitely geared towards either a single crowd or couples, I noticed very few families.
Special thanks to Raul who stepped in at the front desk to complete my checkout when he noticed I had been waiting.
Only complaints would be the room clock which didn't work and people smoking around the pool.
Definitely a place to visit for the cool trendy hotel.
August 23, 2014
Rated 5 out of 5 by Kemckibb Hotel was great
Staff was excellent, meeting rooms were excellent, and guess rooms were excellent. Very pleased will definitely use again.
August 25, 2014
Rated 4 out of 5 by BigMac14 Weekend getaway
Great rooms except bathroom had no door on it.
August 25, 2014
Rated 5 out of 5 by JMB1 A little week in paradise...
Having stayed at this property multiple times as well as hosted meetings here I expected a top notch experience and it was. The location is close to all the best things in the area and a short drive to Miami. The only draw back which was unusual is the huge delays in room service, up to an hour and a half to bring up a set of drinks. I am a platinum member and this is one of my favorite properties!
August 23, 2014