Rated 3 out of 5 by yoyo43 desapointing
Was expecting WOW factor and sure didn't get it,, hotel needs maintenance, our suite had spotlights hanging from wires , stain on white chair cover, trays of food on in front of suite door for day ( our neiboor , not us), babys in dypers in the pool, only thing we realy enjoy is the eggs benedicts at restaurant downstairs and the amazing jellyfish tank,, That's it, for 1500$ for 2 night,,, NEVER Again, ,
April 6, 2014
Rated 4 out of 5 by travelandtour beatuiful view with great location
Thank you front desk supervisor Bob for making sure that we got a wheelchair accessible room. It made our life on the road a bit easier. The view was amazing and so was the service of hotel staff.
But couple things I thought was weird: We went shopping at the Sawgrass Mill before we check in and ask the valet to bring all our luggage and shopping bags into our room so I can re-organized my suit cases before our flight. I was missing 4 t-shirts from a store and spend a hour plus looking through all my stuff over and over again. Finally I gave up and thought I must dropped it in the mall while shopping. Turns out that those 4 items was sitting in my truck without the shopping bag since the bag was up stair in my room. I just thought it was odd that the bellman did not put it in any shopping bag and just left those 4 shirts sitting there inside the truck...By now I was so tired from looking for those t-shirts that I went down to the lobby looking for a cup of coffee to bring back to my room. There was no coffee machine in the room. The lobby bar waitress said they have regular coffee no problem. Turns out a cup of regular coffee in a to go cup is $5.00. That's pretty steep even for a seasoned traveler liked me. And it's not even a cappuccino or espresso. I think the waitress should of asked me if $5.00 was okay for a cup of coffee, at least I could of decide before she brings it to me. That turn off my husband so much that he opted against the restaurant down stairs and went though the trouble to go downtown for dinner, and he is in a wheelchair. Overall, the hotel is beautiful and the location is excellent.
April 15, 2014
Rated 1 out of 5 by disappointingvacation the W Ft Lauderdale
I have been a member of SPG for 10 plus years and own 3 timeshares. I stay at Starwood hotels regularly. For this vacation, I used all of my 98,000 points and was extremely disappointed with my stay. Below are some of the issues.
We arrived to a room that was promised as ocean front however it was on the intercoastal.
Moved room from a condo to a Ocean view suit - so no kitchen or washer and dryer but cost the same.
New room was filthy - floors were dirty, bathroom had long black hairs on the floor, molding was very dirty as well as carpet, head board had something on it, no bathroom rug
It was a handicapped room and the seat in the shower was falling off the wall and was moldy
After asked for it to be cleaned - bathroom looked better except the shower and rest of room remained dirty
Room cleaned and bathroom rug was taken again
Whisky Bar was closed all week
The fire pit was not turned on at all during the week
The only ATM machine in the hotel was down
We ate at the Steak 954, the lobster was excellent the $47 steak was ordered med-rare and came out overcooked the second one came out cold and raw - it was returned and removed from the bill
With the exception of the Spa personnel the staff was very friendly. The one day of Yoga offered was very good.
Bottom line, instead of feeling like I was at a high end resort and spa we felt like we were at a Holiday Inn, insult to injury we used all of our points to have that poor experience.
It was not the carefree, stress free, pampered, vacation advertised.
March 24, 2014
Rated 5 out of 5 by BizTraveler414 Business Trip making Pleasure easy
Stayed here during a work conference. It was close to the convention center (15 minute cab ride). We also hosted an event here and the staff was more than accommodating and willing to personalize every detail. On top of all of that, I had a few hours each day for some personal relaxation and the W was perfect for that. The onsite restaurant was phenomenal (ate there 6 times in 4 days). The beach is literally across the street. The pools and other common areas were chic yet comfortable. Finally, the rooms were fantastic and the beds were some of the best I've slept in.
April 7, 2014
Rated 1 out of 5 by Dom22 Loyalty Betrayed & PrePlanning Punished
Totally unfair & unprofessional at Check-In !
Basically our pre-paid reservations, our loyalty to the W and Gold SPG status meant nothing !
It is both disappointing and frustrating to not have reservations honored for loyal customers not to mention the fact that the rooms were booked and prepaid in late November of 2013. It almost makes me feel punished (and discarded for pre-paying..) for having taken the necessary planning steps almost 4 months ago. The person at Check-In even mislead us in offering so-called upgraded suites which were in fact inferior to our original Cool-Corner Rooms which were allotted to other customers which I guess were so much more deserving so as to take our rooms. I had to eventually complain the next day to get credit.
March 26, 2014
Rated 4 out of 5 by bobohno March 2014 visit
The room I booked with a king size bed was not available at check-in, even though I checked in after 6:00 pm. I cannot ever remember this happening to me this late in the day. I was tired so I just took the room that was offered and left registration.
At check-in there was no information provided about complimentary wi-fi which was included in my booking through Founders card. I spoke with a blond haired woman at reception the next afternoon and explained the problems during check-in. She could not answer the reason why the king room was not available, but did give me a hotel credit and explain the comp wi-fi procedure. So she pretty much saved the day.
The lobby bar is not very appealing and it was pretty dead. I ate at the Steakhouse and it was pretty good, but I cannot say the steak was excellent. That's about it for now and I will be back in the 21st of this month. I forgot to mention it kinda stinks to have to pay to print a couple sheets of paper in the business center area. Actually it is the hassle of having to enter billing info to print it as well. For this reason I would not recommend this hotel to business travelers.
April 12, 2014
Rated 4 out of 5 by Sam1245 Best ever..what ever, when ever..
The hotel and staff are exceptionally good. I had a waiting for my room for about 2 hours but they gave me a good room with sea view. Facility, pool etc are wonderful. We had three day conference , love this place, will visit with family and friends soon.. All staffs you guys rock,!!! Keep it up...
April 10, 2014
Rated 5 out of 5 by Globetrotter Love the laid back comfort of this hotel
I have stayed here a few times. It has become my preferred vacation stop in S FLA. It offers all the amenities including beach access, pool, exercise room, high end restaurant, etc.. as its high end competitors but its feels so much less frenetic than similar places like the Westin Diplomat or the W South Beach.
For some, this location (and FLL in general) might be a little too laid back for the late night crowd. However if you are looking for an entertaining and relaxing luxury hotel, this W is a good choice
April 7, 2014