Rated 5 out of 5 by Helcho Beautiful hotel
I booked two rooms while traveling down to FL for my friends' wedding. The hotel lobby was beautiful and definately a WOW! The sensory decor and even the scent was very welcoming. Everyone from the door ambassadors who opened my cab door to the Style attendant on my floor were all smiles and made me feel at home. The Fabulous Room upgrade overlooking WET and the ocean was perfect. Peek-a-boo shower was my favorite treat.
Emily at Welcome, Brittany at Living Room, John at the restuarant, and especially Jody in the Executive Office were all very helpful and accomodating.
Definately a must stay when coming down to Ft. Lauderdale.
February 26, 2014
Rated 1 out of 5 by JMB111 Horrible experience
We checked into the W in Ft Lauderdale on Sat Feb 15th. We asked for an early checkin when the reservation was made. We arrived at 12:30 and waited 4 1/2 hours for our room suite. Upon entering the room, we noticed how filthy the floors were in addition to finding long black strands of hair attached to the shower door. Then we discovered large clumps of black hair surrounding the bathtub located in the master bedroom. Mgt was notified. We called and left a message for the GM and never received a call back. In addition, when arrived. the valet was no where to be found. We managed to locate a valet cart and proceeded to load all of our own luggage into the cart to proceed inside. No door man or electronic doors when entering, the main doors were filthy and full of fingerprints and more. It gets worse. The next morning we look to see where we can get coffee. We proceed to the lobby bar where there is a line of at least 30 people waiting for muffins etc... staffing is a issue at this hotel. We get our coffee and proceed outside to sit in the outdoor lounge areas, the cushions are full of dried up food from the night before and filthy. We check out after the second day as we could not see spending this amount per night for our room when the hotel and service was so lacking. We proceed to the anther local hotel which was flawless in every way! A great experience there by far. We arrive home 3 days later to find emailed invoices from the W charging us for the full 4 nights, when we personally checked out in front of mgt the am of day 2. 2 hours of calls later they finally realized the front desk person forgot to check us out... really? Is there anything at the W that seems to work well? A travesty on all counts to say the least!!
February 23, 2014
Rated 1 out of 5 by disatisfied14 This hotel has terrible service
Very understaffed. We shifted our reservation due to weather, and spoke to the person managing the room block, both live an via email, also spoke to the front desk and then arrived, and they still had our reservation canceled from the day we couldn't arrive due to a snow storm. Room service was late just about every time. No poolside service at the West pool. Housekeeping never showed by 2pm. We had to call. Will never stay at this hotel again, or recommend it.
February 19, 2014
Rated 2 out of 5 by BJJG Concierge
The rating of my recent stay at The W would have been higher if I had a more pleasant experience with the concierge at the hotel. As a retired teacher, I always taught my pupils, that in most situations, if you act professionally you will be treated professionally. But I was not by the concierge at The W on Februart 16, 2014! I will not be returning and spending my money at a hotel where a person on staff does not treat a guest with courtesy and respect!
February 18, 2014
Rated 4 out of 5 by MartyOH Great Stay- minor issues
Our family stayed in the 2 bedroom Marvelous flat. (#1009) Beautiful views, nice furnishings, etc. The only issues we had was that the ice maker did not work and the sink in master bedroom did not drain very well at all. Also, with two teenagers in tow, they were not very happy about not having free Wi-Fi service. For the amount we paid for the flat, Wi-Fi should have been included. We really appreciated the "green" option of not having maid service while we were there. Although we could have used a few more towels on day 1. Overall we had a good stay. Thank you!
February 24, 2014
Rated 3 out of 5 by jyjy Definitely not up to the usual spg standard
My experience has been average at best. I arrived at 3:50pm and my room was not ready and I could not get an estimate on when I would get one. After much insistence I was given a room.
On the last night, I arrived at my room at 8PM and the room had not been cleaned. I contacted the operator and again I was told I would be put on a list and that all managers had left. After much arguing I finally spoke to the styling manager, Mr Yoshi and he got it done. The only reason I recommend this hotel is because it is part of spg
February 25, 2014
Rated 4 out of 5 by IndyMex Nice property but had some challenges
We enjoyed the location and the property - staff was very energetic and friendly. However, our room was only visited by housekeeping once - at 9 PM on the third day of our stay and after 3 calls to the front desk - we then only received fresh towels - no other cleaning or resupplies - most unfortunate lfor an otherwise very enjoyable stay. Also was surprised that the entire property had no ice or vending machines - room service required for ice - really? Valet parking at $32 per night was a bit expensive but I suppose typical for this type of property and location.
February 23, 2014
Rated 3 out of 5 by MarcyKennedy Nice Stay but not again
Overall, the staff was very friendly and helpful. Two incidents I would like to point out.
Once we arrived we immediately went to the the balcony on level 4 for a drink and a snack. Generally very poor service, asking for orders before they presented the menu, leaving the table dirty from the previous guests while serving us more drinks and food on a stained table, serving food and walking away without presenting silverware. Seemed to be no process in place for cleaning or presenting orders.
The other incident has to do with one of your staff members, Joseph Rotlowitz. When we checked in there was a problem with our room, not what we expected. Joseph, who I believe in a bellman, showed great customer service skills in trying to calm down the situation (we were already very upset at the service on your 4th floor balcony only to find out that we do not have an ocean view from our room when we specifically requested one when we reserved several weeks earlier.) Joseph is a great asset to your organization. I hope you appreciate him.
February 25, 2014