Rated 1 out of 5 by adamk2014 Surprising Stay
This visit so far has been horrible. I am corporate preferred and cant believe the experience. first, i usually get upgrades at this hotel. i didnt this time, but whatever. first room they gave me in tower one was dirty and it sounded like there was construction on the floor above. In addition the room next door was full of young kids that were loud as cculd be. i thought being on a higher floor meant more quiet, nope. then i asked to be switched to another room and they did. the room they gave me smelled like smoke. at this point i was either going to check out or deal with it one night. i will deal with it one night and will check out tomorrow. Also, the remote control for the tv didnt work and the A/C wont shut off and the room is freezing. when then maintence person came up he accused me of smoking in the room.I have stayed here several times the past 6 months but probably wont again.
August 31, 2014
Rated 5 out of 5 by Taylor91011 Excellent stay, personal service
The W Fort Lauderdale went above and beyond to satisfy me! I must recognize several employees specifically Marylouise, Gerardo, Jody, and Nikki. The personal service they provided for us made our time here extra special. Also, I must personally thank Brian (W Insider) for his time and effort as he ensured that my stay was flawless. The customer service at this hotel is topnotch (keep in mind I have visited category 7 properties.)
July 25, 2014
Rated 1 out of 5 by Storekfl After 200 nights at this Hotel.....
Sad to say this Hotel does not value it's Guests. I have spent over 200 nights at this Property over the last 3 years. That has come to an end. This Hotel has become a place that has forgotten what Hospitality means. I have asked for a Manager on 5 occasions in 3 years...never spoke to one. You would think they would value a very frequent Guest, not so.
The only bright spot was the Valets...once you get on the elevator to the Lobby prepare to be treated poorly.
Beautiful building and location...sad they have taken this attitude. Platinum Member for 3 Years
August 22, 2014
Rated 3 out of 5 by vanillabean2 Disappointing
My expectations were very high for this hotel. I was disappointed with front desk check in. Also valet service was poor. No one helped put our bags in car when we left and valet had no idea what he was doing. I stay at a lot of 5star rating hotels, being a Travel Agent and I was very disappointed.
I expected more from this property.
September 14, 2014
Rated 3 out of 5 by Bobtravel Incorrect Room
Booked Oasis Oceanfront room because wanted oceanfront. Called ahead on day of arrival and confirmed with frontdesk. Upon arrival received suite but not oceanfront. They had no other rooms. Management was VERY accommodating and appolgetic. Next day they arranged move to oceanfront suite. We made other arrangements.
Hotel not on beach but across street from beach. Beach very narrow. Hotel bathroom not clean. Boogers on counter & private hair in bathtub.
August 31, 2014
Rated 1 out of 5 by MrPeter212 Declining Services Under New Owner/Mgmt
I've been a Platinum guest at this hotel since it's inception in April 2009. Over the past 5 years the service has been top notch until recent. Now under new ownership and management the hotels focus is no longer on the customer service but rather it's bottom line. If you're a Platinum guest and you expect to be upgraded to a suite, don't expect any flexibility in moving to a higher floor or a bigger room. The new rule is to place all hotel guests regardless of status or upgrade in the same section based on room rate. Therefore if your room rate is special (i.e. Points, Cash & Points, AAA or Gov't) you will be placed on a specific lower floor in a smaller room. Bigger rooms are only reserved for guests who pay rack rate (no objections). How do I know this information? Well, as I've stated before I've been staying at this hotel since inception and have built quite a rapport with several of the remaining hotel staff who are very transparent and unhappy with what's going on under new ownership/management. Additionally, the rooms had outdated decor, broken showers, bath tubs that pour green water and if you have the luxury of staying in Tower II do not allow them to stick you in the (01, 02) rooms next to the rear Wet. You will not get any sleep on a floor lower than 10 and security will be unresponsive to your calls. Lastly, they do not honor promise points. Night manager during my stay promised 10,000 points for my suffering. I'm still waiting. Disappointed!!!
September 2, 2014
Rated 2 out of 5 by Macwor Very tired property...
A little tired for a W. Was upgraded, but to a very small residential suite - could not find any samples of pictures showing this style room. All furniture and upholstery is dated and worn - with stains on most and tethered fabric on all outside furniture and scratches on most inside furniture. Poolside was a zoo, and given the money they are probably making, I understand why they would not do any upgrades. But the place was just dirty and old - broken furniture, tethered umbrellas, cabanas were grossly dirty - found two used band aids in mine. Staff all seemed exhausted and lazy. Asked for a couple of minor things and the pool staff were literally making up lies to not have to help me. "Oh, only the big cabanas get a fridge." "Then why do three of the smaller ones have one." "Oh, because they were requested." "You, in fact, less than ten minutes ago offered one of those very cabanas to me." Just pure laziness, unfriendly service. The maids cart was visible in the hallway in tower 2 for four days. No attention to service, cleanliness, just desire to rake in cash. If you like Spring Break crowds, go here.
August 31, 2014
Rated 1 out of 5 by SPG4Life W Fort Lauderdale Was TERRIBLE - DO NOT STAY THERE
The W Ft. Lauderdale was impressive upon arrival. When we walked up to the check-in desk there was no friendliness at all from the staff. We had 4 rooms at the hotel and when we arrived, 2 of them were not clean. The second day, our room was not cleaned at all - so after arriving back at our room at 8pm to get ready, we had to wait in the lobby while they cleaned it. When we arrived back in our room, there was hair on the floor and they "forgot" to clean the toilet. When we spoke with a manager Daniel or Darryl, he was not at all apologetic and tried to tell us we were lying. If you're looking for good service, do not stay here. I would encourage the GM of this hotel to do a better job training his staff. You could probably get cleaner rooms/bathrooms at a four points. This hotel was a BIG disappointment.
November 21, 2011