Rated 5 out of 5 by Mikey Regular Guest
close to my Fiancees family so we come often....had a small glitch with the style staff but the DORM fixed it quickly and bent over backwards to appease my fiancees ruffled feathers...Dennis is a great Mgr and very accomidating... other than that everything was greet...property and views are great,,,,even though the party is at the pool, it is set in a way to least disturb guest rooms...lobby and lobby lounge areas are great....can be alone if you want or in the middle of it all
Rooms are spacious and funky and all have great views..lots of amenities....
a bit off the path of the SB traffic so it makes for a safe , quit , and nice place to walk around... Valet staff is very helpful and doesnt leave you waiting long to park or retrieve your car... Mgmt is very hands on... Love the property and highly recommend....any problems ask for Dennis
November 17, 2011
Rated 4 out of 5 by Jewels Needs some improvements
Room was not as described to me when we made our reservations. They give you the worst room first then you have to ask for another room....comparable to what was reserved. We reserved ocean view on the top floors of the hotel. We were given street view on the middle floor. The bellman did not explain our room.....didn't know the features. Had to figure them out ourselves. No room service menu in the room and lack of towels delivered each day.
April 29, 2013
Rated 5 out of 5 by Sookie45 Excellent Service
The W South Beach exceeded my expectations on service. When I requested to extend my reservation Shavonne in Room Control upgraded my room. Guadeloupe assisted in the efficient process. I was very pleased with the overall service of the hotel. I would recommend the W for your lodging needs.
July 20, 2014
Rated 2 out of 5 by ERCJHC123 SERVICE GREAT BUT ONE ROOM WAS NOT GOOD AT ALL
SERVICE WAS EXCELLENT
ROOM LOCATION AND RESPONSIVENESS TO CHANGE ROOMS WAS UNSAT
ROOM SERVICE WAS FAIR...COLD
POOL WAS GREAT
TOOK THE TIME TO WRITE A LETTER TO GENERAL MANAGER..NO RESPONSE
NOT A GOOD SIGN !!!!!!
July 31, 2014
Rated 5 out of 5 by Pamela67 Perfect Vaca!
We stayed for 4 nights and had a "spectacular studio". Loved the room, view, balcony, vibe, housekeeping, gym, pool and beach. All of my expectations were met as a whole. My only complaint is that it is really expensive to eat at the pool or on the beach. One salad, one sandwich and one tortilla chip order (we split it ) with two drinks each came to $166. daily. ($16 for a small drink in a little plastic cup is excessive.).
April 5, 2013
Rated 5 out of 5 by cbrew Love this Place
second time there and it was better than ever. Everyone of the staff was great again. cannot wait to get go back to stay
August 5, 2014
Rated 5 out of 5 by DazlingD All I can say is WOW!!!
For my first time in Miami, I booked a fabulous studio and it was amazing! The staff, the amenities, the beach, everything exceeded my expectations. Every staff member was wonderfully friendly, I cannot fault anything. If you do not stay at this hotel you are doing yourself an injustice!! Thank you for an amazing time!
July 7, 2014
Rated 4 out of 5 by GOLDYXXX -LACKING CUSTOMER PROFILES
The W-Hotel in Miami Beach is a wonderful destination.
I , however, take exception to a management that pays no attention to a returning client's wants/needs in terms of a lack of customer profile to detail the type and location of room preference from visit-to-visit.
The pool , restaurant , hotel staff personnel are outstanding...
July 1, 2014
Rated 4 out of 5 by NEWYORKMIAMI W south beach stay
The hotel is situated nicely on the beach, the staff is trained to be very pleasant, but there are some issues with hotel.
Two of the rooms I stayed at had a lot of wear and tear, stained sofas, beat up wood cabinetry. Or outdoor showers that never worked in a $900 a night room.
The kitchen does a terrible job serving breakfast near pool, despot an friendly staff.
Staff in general is very friendly and well trained.
November 27, 2013
Rated 5 out of 5 by Jeff4242 Very nice place to stay.
The W Hotel in South Beach, Miami, FL was a very exotic and fun place to stay. Although there were a lot of family and kids staying there; I believe it is a little more adult atmosphere.
July 29, 2014
Rated 5 out of 5 by mb1979 Great Rooms and Pool
The Hotel is in a good location, rooms are very large and balcony with excellent view down the beach. Mr Chow and the Dutch were both very good and the staff were always friendly.
July 29, 2014
Rated 4 out of 5 by julie Food
Although the lunch menu was less than expected...a big shout out to Courtney who searched me down to fix a lunch order. I don't mind paying for something worth the amount charged - it wasn't and was dissapointed with the options. The value wasn't there.
The room was great - clean - big - so I felt I got what I expected in that respect.
The weather was awesome but I am not sure if the hotel was responsible for that?
March 12, 2013
Rated 4 out of 5 by Andresk Still the best Splurge on the Beach
I always feel a little more special when I stay at the South Beach property, and with my new Gold Card status I feel like this place is mine. Lol. Twice Shavonne has come to my rescue and I just want to express my sincerest, most humble gratitude for her assistance last weekend. I don't need to tell you guys how nice the place is, but considerate service to flustered guests make all the difference. Thanks again.
September 2, 2013
Rated 5 out of 5 by nikki113 Exceptional Hotel
The W in South Beach Miami far exceeded our expectations. From check-in to check-out, the entire weekend was executed flawlessly. The service is impeccable, the room spacious and stunning, the pool evokes true South beach class and The Dutch....what's there not to say about my new favourite breakfast, lunch and dinner restaurant!
We will certainly only stay at the W when in town.
May 6, 2014
Rated 5 out of 5 by km4401 Just Great
Stayed a week at this gorgeous hotel. Name of room "Fabulous Room" was perfect. Spacious bathroom, cozy bed, 2 tvs, mini kitchen, comfy sofa, and large terrace with 2 loungers, table, and 2 chairs. What could be better. Not much better than at the W. We stay at more than 25 hotels a year and none has given us more for our money than the W. Have already booked a 10 day stay in February! Can't wait!
September 27, 2012
Rated 5 out of 5 by Alice46 Love the hotel.
The only thing we do not like about the hotel is the bar.
It is soooo dark and too small so it is always crowded and the music if that is what you call it is loud and not conducive to having a quiet drink and talking. Every time we thought we would stop after dinner for a drink we walked in and walked right back out because of the above reasons. But otherwise we love everything about the hotel.
January 26, 2014
Rated 5 out of 5 by Thenance W South Beach is a great place to stay.
This was our 6th stay at the W South Beach. Many of the staff members are the same since our first visit and welcomed us back like family.
The hotel staff go out of their way to meet any request you have. The rooms are great, food and beverages are awesome. Definitely a hotel for adults even though there were small children in the pool area. For a great stay, choose the W South Beach.
April 1, 2014
Rated 3 out of 5 by cichero8 service not worth the price
this is my fifth or sixth stay at the W and things aren´t getting any better. Service and valet are slow, cleanliness is average and staff is below expectations for the price of the hotel. What makes it worse now is the construction site right next to the W wich means the beach time is not relaxed and heavy on noises.
You should be thankful for your location. Its what keeps people coming back...
August 5, 2013
Rated 4 out of 5 by Her50 Great location, rooms are excellent.
We had a wonderful vacation at the W. Great location, wonderful facilities, beautiful beach.The members of the pool staff were outstanding.
There is a lot of room for improvement with the lobby and desk staff. At times they were aloof and not very helpful.At check out, I had to struggle with my own bags, while the staff in the lobby walked around appearing to be busy and not offering to help.
December 27, 2012
Rated 5 out of 5 by Haney Comfy,quite,just perfect !!!!
Beautiful hotel,friendly staff,clean, modern and very quiet ! Hard to find all that in one hotel !!
Food was amazing! Especially the short ribs and grouper !! And Jose in the restaurant Dutch went beyond his duty to make our visit special !!!
I even brought my little dog and he was welcomed !!
I would highly recommend this hotel.
Trying to plan another trip back and we just left !!
January 5, 2014
Rated 2 out of 5 by RBAL Week-end in SoBe
The hotel and facilities (gym, pool, tennis court) are stunning.
However, I have noticed a couple of issues during my stay.
1) Trouble getting to the correct floor because of the key card
2) Too many people / or too few lounge chairs available at the pool, and very slow service
3) Check-in time 4 pm is late (but I was offered to change in the 'hospitality room')
4) No SPG recognition
March 3, 2014
Rated 4 out of 5 by JGRlll Fun weekend hotel!
The hotel is fun and the location is great as its not in the center of the maddness. I recommend it during the week as it is more quiet and low key. The beach access is great and not crowded. The mini bar is a fortune. I wish the hotel would do everything for free except for the liquor like the Andaz Hotels. Also, the food is very expensive when ordering room service - it's not worth it.
December 31, 2012
Rated 4 out of 5 by Timmy48 Great Location - Friendly Staff - No SPG Benefits
The staff was friendly and the facilities are great. However, I am a platinum for life member and did not get an upgrade, got charged for having a roll away bed, and the continental breakfast is not worth it. I would definitely return but would have no illusions about being treated special. And being a guest at the hotel does not necessarily mean you get access to the night club.
March 18, 2014
Rated 3 out of 5 by SG4868 Too much noise from construction next door
The entire stay was tainted due to the fact that the noise level next door from the construction was unbearable at the pool. And then they blasted the music higher poolside which was torture as I was sitting next to the speakers. I understand that on the weekends there is a DJ and the music is loud (which is great!) but this was a weekday. The jackhammering was nonstop for 3 hours.
February 27, 2014
Rated 5 out of 5 by jmilagre Amazing in every way
I was in town for a conference and fell in love with thos hotel ALL over again. From all of their staff, to the amazing facility...the W South Beach never fails. The Insider John was warm and welcoming and so was Jennifer and Jessie Rosario. A huge thank you for making my stay one to remember.
June 24, 2014
Rated 5 out of 5 Awesome! W Hotel South Beach
A very modern and elegant hotel located at a prime location on South Beach. Top notch staff greeted us with a smile and provided great service to us during our stay. A spotlessly clean and very chic room was waiting for us with a great view of South Beach. A great place for a romantic getaway, a business meeting or a relaxing vacation. I was very impressed with this hotel. Fabulous!
July 7, 2013
Rated 5 out of 5 by Carlos2222222 Love this hotel
This is our favorite hotel .. . .it is swanky and the service is top notched.. .. .we always get upgraded as SPG platinum and would come back here in heart beat as this is one of the best W hotels we have stayed in..
Came here for Bday and was treated like royalty
June 30, 2014
Rated 5 out of 5 by Tami28 Best luxury hotel in South Beach!
I cannot say enough about how fabulous the W in South Beach is. I have stayed here 4 times in the last 4 months as well as other luxury hotels in Miami Beach. The W exceeds all expectations of what a luxury beach hotel should be! The property is beautiful, the rooms are chic and very well appointed. The staff is warm friendly and professional. The new GM, Rick Ueno, has enhanced the experience to the highest level a guest can experience. I had a few minor issues with a previous stay and Rick immediately contacted me. My next stay this last week included a few delightful surprises for me which were so wonderful! Not only did he treat me and my boyfriend to a fabulous stay but assisted me when my flight was delayed causing me to miss my connecting flight home. I sent an email requesting his assistance with an additional night. He responded immediately and had me back in the same suite with a bottle of champagne to take the frustration of airline problems a little more bearable! I travel to Miami frequently and will ALWAYS stay at the W. Thank you to Rick and all his fantastic crew for a wonderful week in Miami!
July 17, 2014
Rated 5 out of 5 by Edge41 Over the top!!
The South Beach W was WONDERFUL to say the least. Everything was perfect from the moment we arrived to the minute we left. We were upgraded to an ocean front Fantastic suite, and FANTASTIC it was. It had a huge balcony and every single thing you could wish for. The pool was incredible along with the service of the staff.
There really is no other place to stay in Miami!
November 17, 2013
Rated 5 out of 5 by SoBeJohnny Wonderful Hotel
Great staff, everyone always asking if they can help. Don't plan on getting into your room before 4pm and you won't have a single disappointment. Location is great, pool was awesome. NOT a college party type hotel which is exactly what we wanted. Already booked our next stay.
June 24, 2014