Rated 5 out of 5 by MPro Ralph Chaol -our VIP Concierge can't be beat
Let me say that we continue to come back to the W South Beach because of Ralph Chaol who has been our Private Concierge for the past two stays and will be our VIP Concierge for our upcoming stay on February 27-3/9. Ralph makes what would be an ordinary stay in a hotel exceptional! We would not continue to come back without Ralph's excellent attention to detail and more importantly to US! Ralph puts us first and foremost-and makes us feel as if we are the only guests at the hotel.
We have had other VIP Concierge representation at the W South Beach and there is no comparison-in fact we had been very disappointed in the past and were eager to explore all other options until we had Ralph. I run my own business and if I had a staff member on my team like Ralph I would insure his happiness as he is an incredible representative of the excellent reputation the WSouth Beach portrays to the market.
Given the competition out there-
I would again do all I can to protect an asset as competent as Ralph Chaol.
February 21, 2015
Rated 5 out of 5 by Runner52 The perfect vacation
There is nothing to not love about this hotel. It is beautiful. It is located just north of South Beach - close enough to walk to in under 10 minutes but far enough removed from the center of the chaos to allow for a more tranquil experience. We were upgraded to a Fantastic Suite and it was spectacular and simply stunning - our only regret was that it was just the 2 of us and we didn't have anyone to join us to party! The staff is very receptive and helpful. Our car was consistently ready within minutes of calling for it. Room service was delivered promptly and professionally. Our beach attendant, Luis, was friendly, polite, and couldn't have been more helpful. The drinks on the beach were perfect. We have stayed at a half-dozen high-end hotels in Miami Beach from as far south as 8th Street to as far north as 48th Street and although all were lovely, we would not stay anywhere but the W Hotel the next time we visit Miami Beach. It hits all the right buttons to create the perfect vacation.
February 13, 2015
Rated 5 out of 5 by Hpf30 wow for the w south beach!!
i am a frequent traveler to south beach and have stayed at all of the 5 star hotels and this is my favorite because of the huge luxurious rooms(more like apts with kitchen, washer/dryer) yet it costs the same as a small room in competing hotels. My room had two big balconies. For the money, it is a great deal.
I am a platinum starwood member and this hotel truly recognizes you. i got upgraded to a two bedroom suite with a great ocean view. Service everywhere is attentive. The gym is as good as an hotel gym I have been to.
My minor concerns are:
1- parking is very expensive and there is plenty of on street parting. the attendant told me the maximum is just 3 hours. however, i learned from a meter maid they were correct in that you have to pay in 3 hour increments. so you can easily and cheaply park on the street.
2- i am a huge breakfast buffet fan and this hotel does not have one. so walk over to the near by for buffet breakfast. te hotel has good food with popular new york restaurants mr. chow and dutch
BUT stay at the W hotel for the service, quality and size of the room at the same cost of a just a room at the competition.
February 7, 2015
Rated 5 out of 5 by vbabu2 Best Hotel I've stayed at so Far
Stayed in the Fabulous Room. Excellent value given the size of the outdoor area, room itself, and ocean view. This hotel is the very reason I have chosen other W properties. Very well put together--one of the finest W's around.
It's a bit tough to find the entrance to the hotel when all the cars are parked out front and there is an event going on. Nearly impossible to find a valet (we were checking in on Halloween night). Still a good experience overall despite that one flaw in the beginning.
February 5, 2015
Rated 4 out of 5 by IowaMomof1 You won't want to leave!
I booked two reservations for back to back Saturday weekends.
First Saturday reservation was spectacular. Juan was wonderful with everything and provided an up upgrade with two beds, two baths, laundry etc. Ended up cooking in the kitchen and staying in for the night!
Second Saturday arrived way early due to other travel and was able to check in early--thank you so much! Room was exactly as booked and it too was above the nightclub. For some, yes it would bother them. I was too tired to care and had ear plugs. Rug was dirty and could have been cleaned otherwise everything was perfect. Only negative was room provided for breakfast and I was still charged. I actually asked twice at The Dutch and they asked the front desk as well. That is my only hang up...a $100 breakfast bill. Otherwise I'd recommend the facilities as a wonderful place for rest or play!
February 2, 2015
Rated 3 out of 5 by Mels1958 'FABULOUS STUDIO' RUINED BY NOISE
We specifically requested a quiet room on the reservation preferences and were advised on check-in, when we asked if the room was quiet the check-in staff said yes. So we were horrified to be woken at 1 am by deep, pounding bass coming from the Night Club which, it turned out, was under our room. This continued until 4.30 am and takes place every night other than Sunday and Monday. To make matters worse, the hotel next door was under construction and building work started at 7 am even on Sunday. Construction noise could be heard at the restaurant (Dutch, where breakfast is served) and, somewhat, by the pool. We were later advised that the particular type of room we booked, was only available in this particular part of the hotel. We were not advised. Various items in the room were either not working or not available and the room was not particularly clean. The bed was very comfortable and there was plenty of seating both inside and on the terrace. The whole hotel is beautifully designed and very comfortable. We went to the main pool on Monday and were told it was full as we had not been informed that we needed to book our sunbeds! We had to go to the beach instead (I hate sand). We only found out later that there is another, smaller pool, which is very quiet and intimate. To be fair on the staff, we were offered a room change however, we had arrived on Saturday - been up most of the night and had lunch arrangements at Nikki Beach (great), followed by a show at 5pm so we didn't have time to change rooms and we were only going to be there for three nights in total, the second two nights the night club was closed. However, we could not use our beautiful terrace because of the construction noise. Management refunded the first night and gave us compensation of 19,000 Starpoints which was a help but we would have preferred to have had what we asked for in the first place. This was the last 3 days of a 3 week holiday and was supposed to be the best part. However, it pretty much ruined our holiday. If you are planning to stay here and you are NOT going to the night club every night, please be sure to stay as far away from the night club as you can. Nightclub is on the North side of the hotel.
January 24, 2015
Rated 3 out of 5 by sam09890 The Rude Staff Really Ruins the Trip
Staff is worst ruins trip
January 18, 2015
Rated 5 out of 5 by MartyDek Amazing
Top notch from the crowd, pool and beach area, location, amazing time. Wall is a nice spot for the people that like onsite clubs.
January 8, 2015
Rated 1 out of 5 by andrew11 This hotel is not up to standard
as I have already put on trip adviser. We have stayed in several other W hotels in Europe which is why we chose the W in South Beach Miami. However firstly we booked for two adults and one child the room wasn't ready for three people. Having paid for the three of us we were charged for an extra bed in the room and on the beach/pool. We were unable to sleep even after they changed our rooms as the night club played music until 4 am every morning the hotel vibrated from the noise. Then they continued to play music in the garden all night. We complained and they turned the music off when we asked but it was back in the next evening. The staff were lovely and very attentive but the general management of the hotel has put us off the whole W brand and experience as this was the worst holiday I have experienced in the last 20 years.
January 5, 2015
Rated 5 out of 5 by JD202 W South Beach is THE BEST!
We stayed in the Oasis Suite and it was amazing! Stayed in the Sanctuary last time, only difference was one less bedroom (but the bed in the Oasis media room pulls out into a double so it's kind of like an extra bed room). Food and service is spectacular- just an amazing experience, we'll be back for sure!!
December 31, 2014
Rated 4 out of 5 by ShaneNYC Great South Beach getaway
Our 2nd trip to the W South Beach and another great experience. We loved the Fabulous Studio on our first trip, so we booked that again. Upon arrival, the rep at the front desk informed us that we couldn't get into the room until likely 6:00pm due to a late departure, but he offered to "upgrade" us to the lowest suite class. As we preferred the Fab Studio, he worked to find us a solution and ended up getting us into our desired room closer to the 4:00pm check-in time. We also had consistently great service around the pool, particularly from Jorge G. Service is a high point here aside from a few less than stellar (service, not food) experiences at The Dutch. The facilities and rooms are great aside from some much needed updates to the furniture in the rooms (several stains and high wear on the couch in our room, for instance). Gym is nice with plentiful machines. Overall, a great property that will likely continue to be our go-to place in South Beach.
December 28, 2014
Rated 5 out of 5 by Finaljea Great Experience
Another great stay at this property. By far one of the best W properties. Beautiful hotel, best location in South Beach. Attentive staff. Great service. 5-Star.
December 27, 2014
Rated 2 out of 5 by NeverWSoBe worst staff ever
The W boasts for having oceanview for EVERY room. Unfortunately I was put in room 326 which has parking lot view and minimal water horizon view. After conversation with the staff they understood my complaint and they sent someoine to get my new room ready right away (818). Right away turned into 5.5 hours and when I called after 2.5 hrs and I was told the room is ready I got the key from the old room. The nerve the manager had was to tell me if I want a room, the old one on the 3rd floor is still available - no kidding sherlock it's available. The reception didnt call me to tell me the room is ready and I had to call and check after waiting for more than 5 hours for "right away" service.
In addition to Worst Hotel service the beach has no sun after 230pm as the Setay's shadows the entire beach.
I guess W stands for Worst for this particular hotel
December 24, 2014
Rated 5 out of 5 by Love2travelalot It's hard to leave!
The only thing that I can see as a potential problem at The W Southbeach is leaving!!!! ;-))
Once you've arrived here & settled into your room and enjoyed all the amenities at the hotel including the beach & pool, it's very difficult to not extend your stay. if not to extend, you will definitely be planning your next trip back.
We have not had a single problem ever with any staff member on any level. They get the whatever, whenever W style treatment. As well as the Insider John Evans making it difficult for us to leave with great options for us!
We have already planned our return & trust me, you will want to do the same!!
November 27, 2014
Rated 4 out of 5 by penny235 very good
WE enjoyed our stay very much. The service was excellent and very attentive. This is great because when we stayed 4 years ago the service was terrible and staff was not nice. We are so happy to see a change. We have stayed at the Delano for the past 4 years and we are so happy to make a change. The hotel was so clean as well as the rooms and the service on the beach and by the pool was terrific. we are already booking to come back
November 25, 2014
Rated 5 out of 5 by MJKYNY An Amazing Hotel
Loved every minute! Friendly Staff, Great Service, Great drinks and yummy food. Nice size room. Shower fab!
November 22, 2014
Rated 5 out of 5 by JGCF Right after Wedding
We came to Miami for two nights right after our wedding and had a fantastic stay. We were upgraded to an amazing suite with a kitchen and washer/dryer.
The pool area is amazing and we spent most of both days drinking and eating around the pool. Our room was so great (and we were tired from the wedding), so we ended up staying in both nights.
Overall, loved this hotel. I wish we could have stayed longer.
November 20, 2014
Rated 4 out of 5 by JJJ500 This hotel has great features
This hotel has great features
November 17, 2014
Rated 5 out of 5 by Gitta Value
Excellent value,great facilities,friendly staff !!
November 15, 2014
Rated 5 out of 5 by Love2travelalot It doesn't get any better!!!
If you are looking for a relaxing stay where you are able to escape from the real world & be treated like you really are special with all of the luxuries & comfort within a sexy/chic hotel, then The W Southbeach is for you!!!
The staff is amazing & the W Insider John Evans will make your every wish come true! You will also agree that it doesn't get any better then this!!!!
November 15, 2014
Rated 4 out of 5 by Ricnetwork Watch out when you leave the pool
The hotel has an unannounced policy that if you leave your chair by the pool, they clock your time and take away your chairs without any communication, if you are not sitting down 30 min later, and are rude about it too when by surprise you find out. I Like the hotel, the policy makes me question the guest experience. I have stayed many times and each time have enjoyed it. this incident and policy makes me question how to enjoy the hotel.
November 15, 2014
Rated 3 out of 5 by Tra1973 Great look per service.
II love the modern contemporary feel and look of the hotel however the customer service is not reflective of the luxury/exclusive trademark. The features of the hotel were not explained upon check in. The hospitality suite was not well maintained (dingy and severely worn furniture). In addition the account executive in error swiped my card twice at check in and also withheld $650 in incidentals. Therefore a significant amount of my funds (an additional 2600) were withheld until the reversal cleared which took away from vacation funds. Management did nothing to compensate me for this error. I also don't understand why this venue holds $650 in incidentals against credit cards. I have only heard of that being done with bank/debit cards. A number of the waiters/waitress were inattentive. Perhaps this is because their 18% gratuity is guaranteed. I actually liked the space and layout of the room however the bed did not sleep well at all and linen was felt rough and heavenly starched.
November 11, 2014
Rated 5 out of 5 by Jillsie South Beach WOW!
My husband and I spent two wonderful nights at this beautiful property to celebrate my birthday. Jimmy upgraded us to a beautiful Oasis suite that had the most incredible views of both the sunrise and the sunset from the huge balcony. We did not want to leave our room!! Staff at the hotel were amazing... Very friendly and professional!
November 5, 2014
Rated 5 out of 5 by Nauk Well Deco hotel
I am impressed that the room was clean, artistically decorated. . You get what you see from the picture. Situated in a quiet location and not far from the beach. A bit far from the party areas. Wi fi not strong at time in dining room.
November 5, 2014
Rated 5 out of 5 by afrost03 Nov Weekend getaway
I've stayed at the W South Beach 4 times in the last 2 years and love every visit. I am overly impressed with the hotel, staff, pool and rooms.
November 3, 2014
Rated 5 out of 5 by MissHays Breathtaking!
I reserved both the Mega and Oasis suites for my 30th birthday celebration and the entire experience was nothing but fabulous! When I checked in, I was upgraded to the 18th floor which had breathtaking views. For the mega suite, the photos from the website do not do any justice for this space. The balcony on the ground floor of the suite was in the line of sight with the beach, ocean, and palm trees. Seriously, with the addition of the outdoor shower, the views plus the breeze from the ocean are absolutely unreal. The icing on the cake was the responsiveness and attentiveness of the hotel staff. Not only did they send complimentary champagne to the room, but they were constantly going above and beyond to make sure that I was enjoying my stay. The staff really do earn the tips here and you feel good about tipping more than usual ;) Overall, the W South Beach helped to make my 30th Birthday something that I will never forget.
October 28, 2014
Rated 5 out of 5 by SimonLuda Great
It is nice place to stay.
Great pool, Great beach and service
October 26, 2014
Rated 5 out of 5 by UnternehmensberaterZY Flagship Property within W Portfolio
I celebrated my 100th night ytd with Starwood at W SoBe. Front desk manager kindly upgraded my room to the Sensational Suite which is delicately decorated. I was offered free champagne, beverages and drinks as well. Staff tend to be very responsive and helpful. I highly enjoyed the facilities and I figure W SoBe deserves to be the flagship property.
October 21, 2014
Rated 5 out of 5 by Traylo This hotel has friendly staff
It was my 2nd time at this hotel in 2 months and again the service was extraordinary will be returning soon!
October 20, 2014
Rated 5 out of 5 by Chin Hotel Staffs are very friendly
Hotel staffs are very friendly with nice smiles which make you feel as a value guest.
October 14, 2014