Rated 2 out of 5 by Robin this hotel is noisy
the location is great, and the rooms are big but I wasn't happy with the noise from outside and the main road. people are shouting and honking all night. for rest this is not the place!
January 6, 2014
Rated 5 out of 5 by Haney Comfy,quite,just perfect !!!!
Beautiful hotel,friendly staff,clean, modern and very quiet ! Hard to find all that in one hotel !!
Food was amazing! Especially the short ribs and grouper !! And Jose in the restaurant Dutch went beyond his duty to make our visit special !!!
I even brought my little dog and he was welcomed !!
I would highly recommend this hotel.
Trying to plan another trip back and we just left !!
January 5, 2014
Rated 1 out of 5 by jessica3693 disappointment
We arrived at 7:30 p.m. - room still not ready. Compensation was offered in the way of dinner - however we could not use it - all restaurants were fully booked. Check-in staff did little to assist. We booked bungalow 5 - and apparently the previous occupants had trashed the room - leading to the delay. When it was finally ready - reception handed us the key - no offer of assistance showing us to the room. The bungalow itself is apparently privately owned and in need of much repair. There is no light on the rooftop terrace - making it unusable at night. Not that it mattered - since the tv was broken. The plunge pool was a disgusting green color - it hadn't been cleaned in forever. The room and food were both incredibly overpriced. The only good thing I can say is that we met several lovely staff members who really did try to accommodate us. We ended up checking out a day early (with no discount or reimbursement) - as we were uninformed when we made the reservation that the New Year's Eve party would be held at the pool - basically on the bungalow doorstep. Rather than deal with the noise and probable disgusting scene that would occur (based on my observations of the hotel clientele) - we opted to check out early. Since we were not advised about the room situation vs. the New Year's Eve party - I feel it was in very bad form for the hotel not to offer any sort of compensation. Especially since we were paying $3100 per night for a very subpar experience. Apart from the very professional concierge staff - and many of the other employees - this was one of our worst hotel experiences ever.
January 2, 2014
Rated 4 out of 5 by bb1533 Good hotel with some obvious flaws.
Good hotel in good location. Inexplicable why second bedroom of suite did not have a clothing pole to hang clothes on in the closet. The lighting in the main bedroom was beyond inadequate and it was impossible to read in bed and I could barely see what was in the closet. this is easily fixable. Another guest of the hotel made the same comment to me. I had a small billing error which is still not corrected after one phone conversation and two emails.
January 2, 2014
Rated 5 out of 5 by Heat777 Great Beach and City views
Great location, great views and great atmsphere
December 31, 2013
Rated 1 out of 5 by DDDD19786543 W - quality fell apart
The quality of this hotel is falling apart. Not worth the tag price or the 35000 points a night they ask (same as top quality hotels in Europe).
Issues all over:
- asked for high floor. Got a low floor
- asked for a roller bed. Wasn't there.
- front desk staff is cocky and rude.
- asked for late checkout. Was denied.
- the bribing system for pool chairs is insane. Not talking tips here. Talking hundreds of dollars.
To be fair the room is good and the valet people are very nice.
I spent 105k SPG points for 3 nights. I'm mad at this. This hotel is not worth more than 15k per night for the level of service.
The sad part is that 12 months ago the hotel wasn't like this.
Manager: if u read this please reach out to discuss
December 31, 2013
Rated 1 out of 5 by John1111111 Poor Attitude and Customer Service
On December 28 my party of 7 had a 21:00 reservation at Mr Chow restaurant in the Miami W Hotel. The restaurant staff were rude and condescending by placing us (7 people) at a 4 seater table. In fact the table next to our table was set for 4. The restaurant staff insisted that 7 can sit at that table. Really poor behavior. As a result 2 of my party of 7, felt so uncomfortable, they left. About an hour later we all left. Poor attitude and service by the staff. Since the restaurant is in your hotel it reflects on the W group. My recommendation talk with the restaurant and sort that out. It will bring your reputation down.
December 29, 2013
Rated 4 out of 5 by Scottedina Better, But Not Perfect!!!!
Stay here many times and have had mix feeling about this hotel. This stay was a big improvement, but there is room for improvement. Called a few days before we arrival and had the hotel concierge book a reservation for a local restaurants. Showed up to the restaurant and no reservation!!!
But for the most part a great hotel, Platinum's don't expect an upgrade, most suites are not owned by the hotel so they cannot upgrade you to them for free!
December 28, 2013
Rated 5 out of 5 by Love2travelalot Super chic hotel, super spectacular staff
We had to stay at another Miami hotel recently (because the W was booked) and it just made us realize how exceptional the W is compared to the next best thing!
December 28, 2013
Rated 4 out of 5 by Zano Crown Jewel of the W Hotels
Having stayed at more than a dozen W hotels, the W South Beach is one of the crown jewels in the Starwood property portfolio. This hotel also has one of the best concierge teams in the system.
December 23, 2013
Rated 5 out of 5 by 561rick Great hotel
This is a great upscale hotel with wonderful amenities and staff.
My only issue was the slight noise from the on site club but I am a very light sleeper. My wife and mother in-law didn't notice it.
Dined at Mr Chow- the food was great and the service was fantastic.
December 22, 2013
Rated 4 out of 5 by mellymel Room service was horrible
I've been staying at W hotels for 13 years (even though for some reason my SPG only says 10) for work travel and I chose to give my business to W HOTELS because I already know how the service is going to be which makes me comforted.
1. I would like a refund of my room service meal. It was aweful. The chicken skewers were extremely greasy and I was sick the next morning from it. The chips were stale. I order room service all the time and I opted to buy my own food this time due to that experience. I told the front desk about my experience and she did nothing but say "im sorry, I will let them know"
2. I had to call your engineers twice to fix the air conditioning in my high rise room. took over an hour to get someone up.
3. Phones went down during my stay.
I know things are bound to happen...but also thought you would want to know.
It's mostly number 1 I am most upset about as usually your food is quite healthy and delicious.
Thanks for listening
December 18, 2013
Rated 4 out of 5 by southbeachray123 It's the little things
Great hotel with the exception of some small inconviences that should not occur while you are paying such high prices.Some examples of this are paying $34 for a breakfast buffet in which I did'nt want the omlet rather poached eggs...They charged me $3 for each poached egg.A little to nickle and dime for me.Walking into the Dutch at 4:01 and being told we could'nt be served because they close at 4.This is very IMPORTANT if you have food ALLERGIES..My son is allergic to nuts and after being assured by almost everyone in the place that the smoothies were nut free I saw one of the pool bartenders bring in peanut butter and make a peanut butter smoothie in the same blender I was told was nut free.
December 2, 2013
Rated 5 out of 5 by TonyTraveler56 Artsy and Beautiful
Stunning hotel and convenient location near art museum, beach, and ballet. Was upgraded to an Oasis Suite and received excellent service while there.
Other nice amenities were the quieter tucked away infinity pool, bikes, and dj.
November 29, 2013
Rated 4 out of 5 by NEWYORKMIAMI W south beach stay
The hotel is situated nicely on the beach, the staff is trained to be very pleasant, but there are some issues with hotel.
Two of the rooms I stayed at had a lot of wear and tear, stained sofas, beat up wood cabinetry. Or outdoor showers that never worked in a $900 a night room.
The kitchen does a terrible job serving breakfast near pool, despot an friendly staff.
Staff in general is very friendly and well trained.
November 27, 2013
Rated 5 out of 5 by Guagninu This hotel has great features
Comfort, location and staff attention are outstanding
November 20, 2013
Rated 5 out of 5 by Edge41 Over the top!!
The South Beach W was WONDERFUL to say the least. Everything was perfect from the moment we arrived to the minute we left. We were upgraded to an ocean front Fantastic suite, and FANTASTIC it was. It had a huge balcony and every single thing you could wish for. The pool was incredible along with the service of the staff.
There really is no other place to stay in Miami!
November 17, 2013
Rated 5 out of 5 by 38years Ultimate relaxation destination
From the staff to the beautiful room with the fabulous ocean view... this was an exceptional hotel. The room created a very relaxing atmosphere, that made you feel like a home away from home.
November 14, 2013
Rated 2 out of 5 by Sean95 Could do better
Stayed in a very expensive suite, but there was no way to keep the light out from the upstairs area! The most basic need from a hotel room is to be able to keep it dark when you sleep! Also, the room wasn't ready when arriving from a long-haul flight at 6.30pm, which really isn't acceptable under any circumstances. Overall the service wasn't very responsive. On one occasion I had to call down three times and wait an hour for them to bring up a restaurant menu, then to be told they had to wait for me to look at it and take it back from me as I wasn't allowed to keep it (it was a sheet of paper!!!). Pretty poor experience specially considering the huge price paid...
November 13, 2013
Rated 4 out of 5 by RachelsGetaway Beautiful hotel with terrific staff
W Hotel in Southbeach has best location, great staff and beautiful rooms. Quieter than other Southbeach hotels so go here if you want some peace and relaxation. The bars/restaurants don't get too lively so our group went elsewhere...but overall a great experience.
November 11, 2013
Rated 5 out of 5 by UgoBabeeee Blew My Mind
Loved the room....simply gorgeous and huge!!! And loved the perks that came along with the room...Initially upset that there was no tub but the shower with multiple heads gave a great treat.
November 10, 2013
Rated 1 out of 5 by TC8404 South Beach
Worst SPG experience ever! I will never stay here again. Open illegal drug used on the beach. Loud music from the pool, terrible on site dining.
November 10, 2013
Rated 5 out of 5 by Randog Can't go wrong here.
Celebrated my 50th bday with my wife and 3 other couples. The staff couldn't have been more helpful. One person in particular, Diego Dantas, was a superstar. He dotted ever i and crossed ever t to ensure our group had an amazing experience. Sure it's pricey but like the man said...you get what you pay for.
November 7, 2013
Rated 5 out of 5 by MrsD Amazing Service
I would like to acknowledge the great service that we got from W South Beach. Everybody was very accommodating and friendly. they made us feel special. Most importantly to Arturo, the concierge that went out of his way to meet our needs. Very patient with us as we came in a big group.
November 4, 2013
Rated 5 out of 5 by Marketing41 Doesn't dissapoint
This is my 2nd time staying at this hotel and once again, it exceeds my expectations. I checked into a top floor and the residence upstairs was remodeling with nonstop drilling. I called front desk and within minutes was escorted to a different room that was much more peaceful. One of my PROS is that after 10pm the club downstairs opens and they don't let any non-guests through the main entrance unless you have ID - EXCELLENT! Thanks W South Beach for another unforgettable experience - keep up the great work!
October 29, 2013
Rated 5 out of 5 by Wpmkp Great expectations
We came in for a business conference. The hotel that hosted the majority of 400 for our business meeting was not up to par. Rooms small and modern uncomfortable furniture. For an upgrade, it was claustrophobic. We moved to the W.... Ahhhhh! Service!!! Awesome comfortable accommodations. I am sold on the W! Our adult children(NYC residents) love the W. we do too!!!! Thank you. Only housekeeping never came until we called before dinner. When we got back from dinner at 9 she was just leaving?!?!hoping that was just a fluke and NO the do not disturb sign was not out.
October 26, 2013
Rated 5 out of 5 by georgest Outstamding Service
I was treated very well by every staff member that I met during my stay.
October 25, 2013
Rated 5 out of 5 by RodAmexMex Thanks for everything Ligy
It's an excellent option in South Beach, I love your pool & beach facilities, Ligy was very kind with us everytime.
Your staff at The Dutch always smiling and corteous.
Also I would like to thankVictoria Atehortua at the concierge desk, I would refer my top customers to her for any needs in South Beach
October 24, 2013
Rated 4 out of 5 by WMaMan Suite Stay
We just completed a stay at the W. Miami Beach, I stayed on points and used a suite night upgrade, and was given a very nice suite on the 9th floor. The staff was very accommodating and took very good care of us. I was particularly impressed by the staff's handling of a mistake on our bill at checkout. Mistakes happen, quality is measured not by the mistake, but by how well it's dealt with. The staff quickly and painlessly corrected 2 mistaken charges on our bill... cudos to the front desk staff.
October 23, 2013
Rated 5 out of 5 by tempSTAFF it was just fantastic
A big thanks to Marc, Cliff and Logan from the front desk who know what it means to make a honeymoon an unforgettable memory. Also thanks to the concierge crew especially David who got us all the necessary bookings.
All the staff were just amazing;)
We will definitely stay at the W again if passing through Miami.
October 18, 2013