Rated 3.9 out of 5 by 367
Rated 3 out of 5 by miami2014 Room snafoo
Arrived at 11 pm or so. Our res was for ocean view. We got to our room which had a nice view of the parking lot! We went to desk and room was promptly changed. Went to 2nd room and cleaning woman was still in process of cleaning the room so we waited in the room until she was finished. After she left I picked up some stuff off the floors left from prior occupant. This room had a nice ocean view. Staff was nice. Desk did give us a break on the room given our inconvenience. Pool was nice. Beach was nice.
July 21, 2014
Rated 5 out of 5 by andytendler Great insider
John and Claudia made the stay even that much better... :) Ill be back for sure.
July 24, 2014
Rated 5 out of 5 Love it here
While I love this hotel for everything from the room to the smell of the lobby, I would like it even more if the food options had a bit more price diversity. $10 for coffee every morning is a bit insane. Other than that, if you are looking for a 5 star experience in Miami this is a great option.
July 23, 2014
Rated 4 out of 5 by JSNY Great Location and Views
My stay was wonderful. I stay here for the location, the services, and the beach.
July 24, 2014
Rated 5 out of 5 by Ringo Beautiful Property with Great Scene
This is my 3rd or 4th time to stay at this property since it opened and the property is still clean, fresh and as new looking as the original month it opened. Hotel has great energy, sleek sophisticated design and great South Beach scene. Maria at the lunch spot by the pool was wonderful. Staff service and facilities are excellent. If choosing between St. Regis Bal Harbour and W South Beach (both spg category 7s), and going for "scene", South Beach is the fun one.
July 21, 2014
Rated 5 out of 5 by taraP I absolutely loved the W except!
Hello just wanted to say everything was great until I had packages sent to me back home and the gentlemen that came to my room to pick up didn't actually sent my package out when he was supposed to. Then i contacted Isreal at front desk and I never received a call back I was in a panic for hours over it. The items I sent were over 8k worth so as u can see I was very upset. It bothered me even more when no one call me for hours to give me an update even after the package was finally picked up I had to contact fed dcx again thats how I found out it was picked up at all.
July 17, 2014
Rated 5 out of 5 by Sookie45 Excellent Service
The W South Beach exceeded my expectations on service. When I requested to extend my reservation Shavonne in Room Control upgraded my room. Guadeloupe assisted in the efficient process. I was very pleased with the overall service of the hotel. I would recommend the W for your lodging needs.
July 20, 2014
Rated 1 out of 5 by mel456 This hotel has the worst service of any SPG property
The service here is the worst! they are totally unresponsive and aloof. Everytime you call whatever/Whenever you wait on hold and if they tell you tthey will call you back, they don't. When I called back they told me the person left. They closed the pool early one day and my wife left her bag there and the pool attendants were totally unhelpful. There was no sign saying they were closing the pool early. The front desk said trhey put a note under the door at turndown but we never had turndown because the maid knocked on our door at 10pm and we told her it was too late. I asked for the manager to call me and he never did. This is the 3rd time i've stayed there in the last year and everytime the service has been bad. We ordered drinks at the pool and we waited 25 minutes for them. Next time I'm going to the St. Regis in Bal harbour!! It's a pity becasuse i love the location but the service is too unbearable.
April 1, 2012