Rated 5 out of 5 by Debby51 Great weekend getaway
Arrived early morning and were able to check in to our room. Loved the pool area and beach. Found the service to be excellent. Whatever/whenever! Looking forward to going back next year.
October 19, 2012
Rated 5 out of 5 by zlo18394 Awesome
I travel a lot and this has been the best experience I've had at a resort. I would highly reccommend you to stay at this hotel. The staff was very friendly and treat you very well!
July 9, 2012
Rated 5 out of 5 by YMarie Gorgeous Suite and Fantastic Staff
Great location if you want to experience Miami nightlife. The staff is so helpful and the accommodations are fabulous. The only negative is the construction going on next door.
September 23, 2013
Rated 5 out of 5 by Jo46 Above and beyond expectations
From the time we came to the time we left we were not disappointed. The location is perfect for everything you want to experience in Miami Beach. Our 2 dogs felt right at home.
August 24, 2013
Rated 4 out of 5 by Bkhan Swanky hotel in great location
The hotel has a great location, pool and beach. Probably the only thing which could be improved is the quality of the food. Service was friendly and the rooms were impeccable.
July 7, 2013
Rated 3 out of 5 by Shloopie Getaway
Great looking hotel,great location.
Rooms not that we'll cleaned,had to ask several times for service such as turn down,valet. Always same excuse...must be mis comunication
October 23, 2012
Rated 4 out of 5 by LegislativeConf Holiday get away
Great hotel and location. The pool is too small and reserving a poolside chair is frustrating and challenging since many patrons go down before 7am to reserve their seats.
December 30, 2012
Rated 5 out of 5 by BigZ Wonderful time
Our 5 days at the W were wonderful. Staff was very helpful and the staff always recommended a wonderful place to visit or eat. I would definitely recommend this hotel.
February 12, 2013
Rated 5 out of 5 by Adolph Excellent stay
Very excellent hotel nice stay nice place nice beach and sea. The hotel is very confortable and u can have what you want.
Really recommend this hotel for a super stay
September 8, 2012
Rated 5 out of 5 by Melany1666 hotel has great rooms and amenities and great staff
Every one at the pool and in the lobby was fantastic. Especially the young men and ladies at ateh beach. Employee Kristopher Sagaslome was especially attentive.
October 8, 2013
Rated 5 out of 5 by KJHG Great location and service
This hotel is right on the beach and has a phenomenal pool area with a walk out to the beach. The service level is amongst the best in the W hotel family.
October 14, 2013
Rated 5 out of 5 by cjpowers Stunning
This hotel was great and the staff was top notch. Even during the busy New Years Eve weekend, they still delivered. The view from the room is indescribable.
January 5, 2012
Rated 5 out of 5 by Ivette Anniversary Stay...
We fell in love with the premises and its staff. Thank you for such a wonderful experience. The hotel and property took my breath away...
See you soon..
October 3, 2012
Rated 5 out of 5 by sydliz whatever whenever
great service, great rooms, great hotel. really enjoyed it.
February 3, 2014
Rated 5 out of 5 by thedoc The W is for Winner
One of the most spectacular hotels I have ever stayed at, the staff very attentive, facilities were exquisite. i would stay at the W again.
April 23, 2013
Rated 4 out of 5 by Jchetrit1 Gabby
Gabby the VIP insider is tremendous. She really allows for great comfort, and the ability to immerse yourself in south beach culture.
May 14, 2013
Rated 4 out of 5 by Laker612 Great Hotel but needs to change fee structure
Should never charge wi fi fees for AE card holders
January 28, 2014
Rated 4 out of 5 by Schmitty52 Service
Didn't think the food service was up to expectations.
January 27, 2014
Rated 5 out of 5 by AprilinParis The Service at this Hotel is Excellent!
Every single member of the staff that we encountered was friendly and competent. We will definitely stay at this location again.
March 10, 2013
Rated 4 out of 5 by red95 Some great things, some a little off
Great room, pool, beach. Odd security, food.
January 27, 2014
Rated 5 out of 5 by Gaby25 AMAZING
The W South Beach Hotel is wonderful! I was just sad for not being able to get all of it because of the hurracaine.
August 31, 2012
Rated 5 out of 5 by Barry Great Room Very Clean
As always, a great stay. Marie (Hatian Lady), my maid was so customer friendly oriented. She kept my room spotless.
February 14, 2013
Rated 5 out of 5 by jacqueline50 W South Beach
Thanks for a great stay at your hotel. We cannot wait to come again and are already planning our next visit.
October 13, 2013
Rated 4 out of 5 by MeMiami Check-in process was very slow
Front desk was under-staffed. Only 2 staff trying to check-in and check out folks on a busy Sunday - mid-day.
January 10, 2013
Rated 5 out of 5 by Tony2929 This hotel has great rooms
Location of the hotel is outstanding and the rooms are modern and comfortable. Wonderful beds! Great showers.
February 15, 2013
Rated 3 out of 5 by c123dc Needs updating and better cleaning
Let me start with the positive. Overall the staff was wonderful - friendly, helpful, attentive, and professional. However, we had a few complaints:
1- the room itself was not that clean: stains on the comforter, stains on the rugs, dusty decor and very dusty baseboards.
2- the hotel is in need of a facelift. there were things in the hotel and room that were broken, chipping, worn. even the welcome lobby had significant water damage on the ceiling.
3- minor, but affected us: we confirmed a late checkout with the front desk upon check-in, one of the perks of our amex platinum card. the late checkout was the primary reason we scheduled our departure flight at 5pm. we then received a note in our room on our last night, indicating that they could no longer honor the late checkout, and that we would need to check out by 11am. so we felt we needed to change our flights, because no one wants to just hang out in a hotel lobby for 3 hours without a room. so that was disappointing, especially because changing our flights cost us quite a bit of extra money.
overall, we were a bit disappointed with the W. we have stayed at the W in NYC, and it was a very different experience - everything was immaculate. not sure i would return, esp considering how much the rooms were.
January 20, 2014
Rated 5 out of 5 by Zwizzer Always amazing place
My 4th or 5th visit here. Got lucky with condo unit....very spacious. It's good to be Platinum!
December 11, 2011
Rated 5 out of 5 by Shar0919 Stylish and Stunning
staff tries to recognize you by name
everyone very friendly and helpful
September 30, 2013
Rated 5 out of 5 by campam Best hotel in South Beach
Really amazing hotel with great location and amenities, beautiful rooms and excellent service
August 22, 2012
Rated 5 out of 5 by Heat777 Great Beach and City views
Great location, great views and great atmsphere
December 31, 2013