Rated 4 out of 5 by Promoguy One of the best in south beach
Hotel was great. We stayed in the fabulous studio which is like a suite. Balcony was huge with a great view of the beach. Dutch restaurant was amazing and staff and service was "over the top".
July 15, 2012
Rated 5 out of 5 by jake1665 As always W deco is just marvelous
The beach and the pool & garden are just fantastic, the in house restaurant are exquisite don't miss them if you're around, the staff is doing a great job always there to help and serve.
August 12, 2013
Rated 5 out of 5 by DandD Fun and comfort
the rooms and staff are amazing. The Dutch is really fun and delicious at any time of day or night. Everyone in the hotel and restaurants is welcoming and happy no matter how busy they are.
March 25, 2013
Rated 4 out of 5 by Mitchell Great Property but spotty service
Physically, the hotel is great. We had no complaints. Unfortunately, we can not say the same about the service. Everyone is very friendly but they are not particularly competent. The service at the Pool, where we rented a cabana for 3 days was especially bad. An example would include receiving our lunches but not getting silverware for at least 15 minutes afterwards. The service at The Dutch was consistently poor for breakfast and lunch. Where is the supervision to make sure the servers are trained properly?
I truly believe that automatically including an 18% gratuity is making the service worse. We were at the hotel in December and did not experience any of these issues.
In regard to the room, I get the feeling that a room supervisor does not check the room often enough or at all. Our A/C did not work effectively in the bedroom portion of our room. There was no garbage can in the living area bathroom and there was no full length mirror.
That being said, because we like the property itself and the location, we will come back again in December. Hopefully, it will be more like our previous visit.
January 22, 2013
Rated 5 out of 5 by Anonymous72513 The Best!
I had an incredible time, this hotel has great features and the staff is so accommodating and helpful. The staff gives you what you need before asking. I will definitely stay here again!
July 25, 2013
Rated 5 out of 5 by YMarie Gorgeous Suite and Fantastic Staff
Great location if you want to experience Miami nightlife. The staff is so helpful and the accommodations are fabulous. The only negative is the construction going on next door.
September 23, 2013
Rated 5 out of 5 by Debby51 Great weekend getaway
Arrived early morning and were able to check in to our room. Loved the pool area and beach. Found the service to be excellent. Whatever/whenever! Looking forward to going back next year.
October 19, 2012
Rated 5 out of 5 by Jo46 Above and beyond expectations
From the time we came to the time we left we were not disappointed. The location is perfect for everything you want to experience in Miami Beach. Our 2 dogs felt right at home.
August 24, 2013
Rated 5 out of 5 by zlo18394 Awesome
I travel a lot and this has been the best experience I've had at a resort. I would highly reccommend you to stay at this hotel. The staff was very friendly and treat you very well!
July 9, 2012
Rated 5 out of 5 by Heat777 Great Beach and City views
Great location, great views and great atmsphere
December 31, 2013
Rated 4 out of 5 by Bkhan Swanky hotel in great location
The hotel has a great location, pool and beach. Probably the only thing which could be improved is the quality of the food. Service was friendly and the rooms were impeccable.
July 7, 2013
Rated 5 out of 5 by Melany1666 hotel has great rooms and amenities and great staff
Every one at the pool and in the lobby was fantastic. Especially the young men and ladies at ateh beach. Employee Kristopher Sagaslome was especially attentive.
October 8, 2013
Rated 5 out of 5 by KJHG Great location and service
This hotel is right on the beach and has a phenomenal pool area with a walk out to the beach. The service level is amongst the best in the W hotel family.
October 14, 2013
Rated 3 out of 5 by Shloopie Getaway
Great looking hotel,great location.
Rooms not that we'll cleaned,had to ask several times for service such as turn down,valet. Always same excuse...must be mis comunication
October 23, 2012
Rated 4 out of 5 by LegislativeConf Holiday get away
Great hotel and location. The pool is too small and reserving a poolside chair is frustrating and challenging since many patrons go down before 7am to reserve their seats.
December 30, 2012
Rated 5 out of 5 by BigZ Wonderful time
Our 5 days at the W were wonderful. Staff was very helpful and the staff always recommended a wonderful place to visit or eat. I would definitely recommend this hotel.
February 12, 2013
Rated 5 out of 5 by Adolph Excellent stay
Very excellent hotel nice stay nice place nice beach and sea. The hotel is very confortable and u can have what you want.
Really recommend this hotel for a super stay
September 8, 2012
Rated 5 out of 5 by cjpowers Stunning
This hotel was great and the staff was top notch. Even during the busy New Years Eve weekend, they still delivered. The view from the room is indescribable.
January 5, 2012
Rated 5 out of 5 by Ivette Anniversary Stay...
We fell in love with the premises and its staff. Thank you for such a wonderful experience. The hotel and property took my breath away...
See you soon..
October 3, 2012
Rated 5 out of 5 by thedoc The W is for Winner
One of the most spectacular hotels I have ever stayed at, the staff very attentive, facilities were exquisite. i would stay at the W again.
April 23, 2013
Rated 4 out of 5 by Jchetrit1 Gabby
Gabby the VIP insider is tremendous. She really allows for great comfort, and the ability to immerse yourself in south beach culture.
May 14, 2013
Rated 5 out of 5 by jacqueline50 W South Beach
Thanks for a great stay at your hotel. We cannot wait to come again and are already planning our next visit.
October 13, 2013
Rated 5 out of 5 by AprilinParis The Service at this Hotel is Excellent!
Every single member of the staff that we encountered was friendly and competent. We will definitely stay at this location again.
March 10, 2013
Rated 5 out of 5 by Barry Great Room Very Clean
As always, a great stay. Marie (Hatian Lady), my maid was so customer friendly oriented. She kept my room spotless.
February 14, 2013
Rated 5 out of 5 by Gaby25 AMAZING
The W South Beach Hotel is wonderful! I was just sad for not being able to get all of it because of the hurracaine.
August 31, 2012
Rated 5 out of 5 by Guagninu This hotel has great features
Comfort, location and staff attention are outstanding
November 20, 2013
Rated 5 out of 5 by Tony2929 This hotel has great rooms
Location of the hotel is outstanding and the rooms are modern and comfortable. Wonderful beds! Great showers.
February 15, 2013
Rated 4 out of 5 by MeMiami Check-in process was very slow
Front desk was under-staffed. Only 2 staff trying to check-in and check out folks on a busy Sunday - mid-day.
January 10, 2013
Rated 5 out of 5 by Shar0919 Stylish and Stunning
staff tries to recognize you by name
everyone very friendly and helpful
September 30, 2013
Rated 5 out of 5 by georgest Outstamding Service
I was treated very well by every staff member that I met during my stay.
October 25, 2013