Rated 4 out of 5 by DBUSBY Needs to take better care of SPG PLATINUM Members
It was an act of God and way way too much work and effort on my part to get an upgrade and to be even treated in any way as a platinum spg hotel owner
April 15, 2013
Rated 5 out of 5 by RedmondCouple Great place in SouthBeach
This hotel is 1st class, from the moment you walk in the lobby to the room, pool facilities & beach.
The staff is very attentive and friendly.
We had a slight inconvenience at the beginning or our stay, upon checking late at night (11:30 pm) we were given a suite on the 3rd floor above the restaurant area with little to no view of the beach. We were told that because we checked in that late, the better rooms had already been assigned but to check the next morning for a possible change. The next morning we went to the front desk and Shari suggested to check out from our current room and to wait for rooms to become open. At 5 pm (a little longer than we wanted to wait) our room was ready. We were given a suite on the 14th floor with a great view, the wait was worth it.
The staff at all locations in the hotel were very friendly and attentive. The facilities are 1st class from the restaurant to the beach chairs to your room.
You need to be aware that this is an expensive place, drinks are $18 each; but we thought it was worth it with the luxury that surrounded us.
We will definetely consider staying there again when we go back to South Beach
March 10, 2012
Rated 5 out of 5 by Mary1350 Hospitality suite issues
The suite with only one bath area yet 2 living areas does not work when multiple people show at same time. PErhaps there is a way to ask guests when they intend to use it so you can see where demand is and at least staff it accordingly. The place was a mess and not stocked. tons of empty bliss bottles in shower…. all used up…. no soap so had to use drop of shampoo I could happened squeeze out of one of the used bottles…..The attendant should be giving each guest a set of towels and new bliss products upon arrival. Also the hair dryer needs to be in the bath area not in living room after you are all dressed and resigned to not dry your hair….
March 3, 2014
Rated 5 out of 5 by alan53 fun time in fla
staff was extremely accommodating, knowledgeable and very pleasant. Concierge worked with group on functions and transportation flawlessly
January 27, 2013
Rated 5 out of 5 by Petefromtexas Best hotel experience ever
The entire staff and facilities were outstanding. The friendly culture at this hotel is unmatched by any I have stay in over 30 years.
May 28, 2013
Rated 5 out of 5 by Chris Big fan of the W – South Beach location tops by far.
Excellent service at The Dutch. Was there for my Mom’s birthday and they had balloons, fruits and nuts in the room. Thank you Ivana!
May 29, 2013
Rated 5 out of 5 by BostonTraveler2012 Great Miami Vacation Spot!
My partner and I had a fantastic stay at the W Miami Beach - great hotel and awesome location! We will be back - thank you!
November 23, 2012
Rated 5 out of 5 by spal Best stay ever
We went to the W South Beach for our 2 year Anniversary and really had the best time.
April 18, 2014
Rated 5 out of 5 by LoriandMig Check in desk was extraordinary!
Thank you check-in! You made the whole stay a pleasure!
June 28, 2014
Rated 2 out of 5 by Robf430 Great hotel and staff
The food is not to the level of the hotel
Mr chow is okay but the hotel needs better food
March 16, 2013
Rated 5 out of 5 by JD55 Outstanding Hotel
Everything at the Hotel met or exceeded our expectations from start to finish.
April 3, 2014
Rated 5 out of 5 by jc303 No better service!
Staff is superb! Especially Concierge.....Diego, Ralph and Shastika
January 29, 2013
Rated 5 out of 5 by GGE4Real The BEST W Hotel - bar none!
great hotel in a great location with excellent service and staff!
December 6, 2012
Rated 3 out of 5 by sam09890 The Rude Staff Really Ruins the Trip
Staff is worst ruins trip
January 18, 2015
Rated 4 out of 5 by Rob23 Good, but not Excellent
This hotel was good and excellent but has the ability to be outstanding. They should recognize their Platinum and Gold members more. Also, receiving an early checkin is practically nonexistent and receiving an late 4 PM checkout is a fight to the death. As a Gold SPG member these requests become naturally routine. Once at the property though, the service was very good to excellent. Two people standout for their commiment to excellence. Gaby(the insinder) at the front desk helped with my checkin process and Kevin at the pool was excellent in his service and attetiveness. I would recommend this hotel and I do plan to stay here again in the future.
August 7, 2012
Rated 5 out of 5 by Malria1979 Love the hotel
Great service and excellent location.
May 13, 2014
Rated 5 out of 5 by MMFL Hotel was very nice
Enjoyed my stay. The staff was excellent
April 21, 2014
Rated 4 out of 5 by Timm121 Wonderful stay
Stayed here for 5 nights and had a wonderful time. Room was beautiful, the staff could not have been friendlier or nicer - zero sign of the typical SoBe attitude. Ate at The Dutch restaurant, which was great for dinner and fine for breakfast (eat somewhere else for breakfast as the prices are ridiculous). Only complaint is that they do allow smoking in the outdoor common areas of the property (pool, bars, etc.) which is so behind the times. Wish these places would just get with it and ban smoking altogether. Weather wasnt great while we were here, so didnt spend a lot of time at the pool, but it was nice from the time we did spend there.
June 30, 2012
Rated 4 out of 5 by Tiffy Fun Escape
It was my first time at the W. Normally stay at Ritz. Enjoyed the pool but the chairs were placed so close to each other (no space btwn). My chair was touching a women I didn't know that was eating pizza, etc. The pool service however was great. The staff made us feel welcomed and were willing to attend to every need to the best of their ability. I loved the dj, the music was really fun. The menu didn't have a lot of variety. The beach was great but service was slow. I loved the Living Room and the Gift shop had great items. Too bad that you had to walk through the gift shop to go to bathroom- made it more difficult to enjoy my shopping experience.
July 18, 2012
Rated 2 out of 5 by Familygirl2013 This hotel is too cool if you are over 25
When I booked this hotel month's ago, no one advised that it was Ultra weekend in Miami. When we checked in, the only question I was asked was "check out time is 11 am on Friday morning, will you be leaving earlier?" We had reserved a day bed for our teenage daughter. The room was too small for the bed so she slept on the small couch with the ottomans next to her so that she wouldn't fall off. The hotel shouldn't offer day beds for rooms that would surely be a fire hazard if it was set up. No one advised us that there is a nightclub in the hotel that closes at 5am. We were on the 5th floor right above the club area. Hundreds of people outside on Wednesday morning at 5:30am. No one told us that all hotel guests would be asked to leave the pool area on Thursday afternoon at 4pm so that the hotel could prepare for a concert with AfroJack. Hotel guests were not allowed to attend the concert without tickets.. We left the hotel for dinner and came back to quite a scene in the lobby. I think guests should be advised of events being held at the hotel prior to checking in. We would have opted to go to another Starwood facility in the Miami/Fort Lauderdale area. If it wasn't difficult and expensive to change my flights I would have left the hotel on Wednesday when we realized what was happening. I wasn't able to get new flights so we stayed. I believe we should be compensated for the terrible experience. We knew if was spring break but wasn't aware that the hotel was being rented out for an event that really impacted the hotel for the remaining guests. I would appreciate a response. Thank you.
March 29, 2014
Rated 2 out of 5 by Danielle17 Very poor experience from the minute we got there
First off - I am not one to ever complain - but this place needs an overhaul. From the minute we got there, we waited over 4-5 hours for our room to be ready. They gave us a room and then told us they were going to give us another room, which wasn't as nice, but that we had to wait just a few minutes - 4 hours later... we got up to the room. At this point, I was aggravated, wasted my whole first day at a lounge...not my scene. We paid a lot extra to stay at the W, hoping to get the service we would expect to get by staying at a starwood resort, but we didn't. We even paid extra for a flight to get us there early to enjoy the extra day, but ended up in a lobby for 4-5 hours. The staff was nice, but no one could ever help us. The manager gave us a credit of 250 dollars for the ungodly service, which was less than our dinner for two at Mr. Chow's (which was definitely an excellent restaurant). We were supposed to get a credit for SPG points which we never received. I ordered room service and my hamburger was raw. When the gentleman came up to get it, even he couldn't believe it looked like raw chop meat. Then I called for towels, which I didn't get until the next day, after 3 calls. I have stayed at Starwood resorts in the past - St. Regis, PR, TOP NOTCH from beginning to end - this place - the "W" couldn't touch it! I would not recommend this hotel. Overpriced for the poor service and lack of options and horrible service. VERY disappointed. I hate to complain - I'm definitely not one to complain all the time - and I'm not a hard person to please - but I couldn't let this one go. For the money we spent to stay here, it was a flop!
January 28, 2014
Rated 3 out of 5 by crdesigner Very Nice hotel, nice staff but quite annoying staff
Everything was really nice, check-in, etc, but as i'm a SPG platinum member, I requested a later check out 1pm which the front desk personal was very accommodating... but in the next morning from 9:30am until noon ( i decided to check out because i was completely annoyed!) i had 6 different people every 30 minutes knocking at the door to see when i was checking out...
I understand that the hotel is busy but would not expect that from a hotel at this level, and I stayed in a lot of other SPG properties that this did not happen. Very disappointing
November 23, 2011
Rated 4 out of 5 by Scottedina Whatever Whenever, BUT !!!!!!!!!!!!!!!!!!!
I have stayed at this Hotel 6 times.
Great Location and the service from valet to the front door is the best of any SPG property. Check in can be a little slow but not that bad. The Bell men are great; they provided a great level of hotel information and offer to get you anything you may need such as ice.
This W has the best rooms of any of the W I have stayed at, large rooms with a deco that is not over board.
As a SPG Platinum I have been upgraded each time but over the past few stays the selection of upgradeable rooms has diminished since this is a residence. As the Hotel sells the rooms (condos) those rooms and suits are no longer available for a free upgrade but for a fee yes.
NO LATE CHECK OUT!!!!! they put a letter under door stating such!
The consistent problems I have had with hotel are the room maintenance and cleanliness. I have stayed in the Mega suits three times and twice the rooms have had serious problems, both times with the outside part of the room (2nd level outside level). Broken glass in the hot tub, trash from previous guests, damaged outdoor furniture, dirty and damaged outdoor kitchen. It took 3 calls to finally correct the problems except for my last stay. My last stay I paid for an upgrade to the Mega suite and again the outside level was in poor condition, the Marble counter top had a crack running almost the whole length of the counter and as wide as a third of an inch and it was dirty!!!!
The pool is great, the best towel service will organized and friendly! The bar at the pool is great fast and friendly! But the food and beverage service at the pool is BADDDDDDDDDDDDDDDDDDDDDDD!
First it on average takes their services almost an hour to speak to you, when ordering food at this pool they often miss something you requested such as salt and pepper (with breakfast) or yellow mustard(hamburger), sorry I don’t like Grey Poupon. By the time the item you requested comes your food is cold! They may want to get rid of the auto 20% gratuity; this will encourage better service.
Also the wifi is horrible at the pool, the hotel is obtuse to the problem, I have mention it every time and they give me the same answer, their working on it! This is a big problem at this hotel because of the location near the ocean the cell service is poor so I depend on the wifi.
March 15, 2012
Rated 5 out of 5 by MartyDek Amazing
Top notch from the crowd, pool and beach area, location, amazing time. Wall is a nice spot for the people that like onsite clubs.
January 8, 2015
Rated 2 out of 5 by Sean95 Could do better
Stayed in a very expensive suite, but there was no way to keep the light out from the upstairs area! The most basic need from a hotel room is to be able to keep it dark when you sleep! Also, the room wasn't ready when arriving from a long-haul flight at 6.30pm, which really isn't acceptable under any circumstances. Overall the service wasn't very responsive. On one occasion I had to call down three times and wait an hour for them to bring up a restaurant menu, then to be told they had to wait for me to look at it and take it back from me as I wasn't allowed to keep it (it was a sheet of paper!!!). Pretty poor experience specially considering the huge price paid...
November 13, 2013
Rated 5 out of 5 by MoneyMakingAl My Home away from Home
I always have a fabulous time at the W South Beach. First stay was in Aug of 2009 when they first opened. I visit South Beach about 4 times a year and always stay at the W. John Evans the Insider is great if you need anything done in the city, from restaurant reservations, to limo car service, to club entrance. Normally get upgraded to a Oasis Suite, which has all the amenities of a nice condo...full Kitchen, Washer and Dryer, media/TV room..
They do a great job keeping the property clean, given the high occupancy they always have.
Front desk staff is nice and polite, and comes in all flavors and languages. Overall this is one of my favorite stateside SPG properties.
March 19, 2014
Rated 4 out of 5 by Philip20 Wonderful boutique hotel in SOBE
The hotel staff were very attentive and friendly with very little attitude. Stayed in a fabulous suite ... Nice space but the only shelving for folded clothes was a tiny wood unit with not a lot of depth in front of the king bed so you couldn't fully open the doors of the unit and lighting to see your clothes was very poor. You need better furniture/drawers and shelving to put clothes away and well-lit area. Closet space was great for hanging clothes. Also cleaning could be better in rooms .... Found old stuff under couch in living room area . Overall hotel was great, great poolside and beach service and The Dutch is fabulous for breakfast and lunch inside or outside.
March 22, 2014
Rated 4 out of 5 by greenflash7 Great hotel, great location, poor service
I love the set up of the hotel, its furnished brilliantly, the style is chic and the facilities are good. But the service is unforgiveable bad. Give up if you want a bed by the pool after 11am. Do not expect your drinks to arrive within 30 minutes after ordering them if you have lunch by the pool. Do expect to be overcharged and for the staff to be just a little bit arrogant and complacent about how much they are compulsorily demanding in service charge (21%), plus taxes etc. Overall, I like the hotel but seriously guys wake up and get your service sharper, faster, better if you are going to charge the prices you do,
September 6, 2012
Rated 5 out of 5 by JD202 W South Beach is THE BEST!
We stayed in the Oasis Suite and it was amazing! Stayed in the Sanctuary last time, only difference was one less bedroom (but the bed in the Oasis media room pulls out into a double so it's kind of like an extra bed room). Food and service is spectacular- just an amazing experience, we'll be back for sure!!
December 31, 2014
Rated 5 out of 5 by erinlovesthefun Beautiful & FUN - but room not ready @4pm check-in
CON: Oasis Suite on the 3rd floor was ready however per our pre-requested high floor we actually had to wait until 5:30pm to get the 17th floor suite. Was worth the wait, stunning views of beach and city, but frustrating it was not ready at the stated 4pm check-in.
*Only 3 beach chairs complimentary for Oasis suite - we needed 4. Pool had 4 though so worked out ok
PRO: ALL staff very kind!!!
-Loud fun atmosphere was perfect because we wanted fun! Yet still very QUIET for sleeping.
October 2, 2013