Rated 5 out of 5 by Colish34 Wonderful staff, wonferful property
I've stayed at a wide array of W Hotels, but this was my first stay the W South Beach. Wonderfully spacious rooms and common areas. Pool was great for couples and families and the beach was stunning. We had an issue near the pool with our lunch taking and unusually long time, and the hotel was very attentive to it, ultimately comping the meal. Breakfast at The Dutch is a must. The gym is very well equipped, and every room is a view! Can't wit to go back.
July 14, 2014
Rated 4 out of 5 by maci1 great pool
great hotel, however service quality needs to be
bad sleeping , bed is old and uncomfortable
July 13, 2014
Rated 1 out of 5 by mel456 This hotel has the worst service of any SPG property
The service here is the worst! they are totally unresponsive and aloof. Everytime you call whatever/Whenever you wait on hold and if they tell you tthey will call you back, they don't. When I called back they told me the person left. They closed the pool early one day and my wife left her bag there and the pool attendants were totally unhelpful. There was no sign saying they were closing the pool early. The front desk said trhey put a note under the door at turndown but we never had turndown because the maid knocked on our door at 10pm and we told her it was too late. I asked for the manager to call me and he never did. This is the 3rd time i've stayed there in the last year and everytime the service has been bad. We ordered drinks at the pool and we waited 25 minutes for them. Next time I'm going to the St. Regis in Bal harbour!! It's a pity becasuse i love the location but the service is too unbearable.
April 1, 2012
Rated 5 out of 5 by ARobertson Excellent customer service
This hotel is excellent in terms of location, state of the art facilities, food and room accommodations. I like W hotels because of the experience. During my recent stay (July, 2014) the W south beach was no exception. My family and I felt like vips from the time we checked in until the time we left. Now, we did encounter some issues. I placed 2 phone calls (one at 9am and one around 1pm on Friday) to have our room serviced. Much to my disappointment when I returned around 3pm it hadn't been completed. After being at the pool all day, I wanted nothing more but to return to a clean, refreshed room for a nap before going out for dinner that evening. Ultimately, I reached Cesar. I explained my frustration to him and about 10 min after getting off the phone there were 3 staff members outside my room ready to service it. While that took place, Cesar met us down stairs in the living room and apologized. He got us complimentary drinks, gave me his cell and promised to make sure the rest of my stay was an excellent one. The next day, he met my family and I in the lobby and escorted us out to the pool where Claudia had prepared a day bed by the pool in the shade (like we had requested) and we received a round of complimentary drinks. Later when we checked out there was a charge from Wet that wasn't mine. Cesar was able to clear it up. So, it wasn't an issue free stay but mistakes happen. But the issues were handled professionally, which is why I gave an overall rating of excellent. Cesar and the rest of the staff took ownership of the mistakes and went above and beyond to rectify them. I look forward to returning soon!
July 13, 2014
Rated 5 out of 5 by LoriandMig Check in desk was extraordinary!
Thank you check-in! You made the whole stay a pleasure!
June 28, 2014
Rated 5 out of 5 by BigBoy4273 A great time at the W Hotel!!
Our stay at the W Hotel was more than what we were expecting. We had an Oasis suite on the 17th floor. The view was incredible and to make it even better there were fireworks (July 4th) a few blocks down and from the suite the view of the fireworks were incredible! The next day we were move to a cool corner suite and it is exactly that, a cool corner suite. It was even better than the oasis suite. My favorite experience at the hotel was with the staff. They were friendly and helpful. I would like to thank Justin Bower (Whatever/Whenever Manager). He helped me with planning the trip to the W and met me at the hotel when I arrived. He gave my family and me world class service that I have not experience at any other hotel. There are also others that reached out to make our stay special, Ms. Claudia Mosconi (Wet & beach Insider) made our transition from the Oasis to the cool corner suite fun and entertaining. There was even Ms. Claudine Brown who made a friend out of my son just by spending time to talk and make him laugh. Just by providing this type of outstanding service to not only me but to my family, I WILL RETURN NEXT YEAR FOR THE 4TH OF JULY FOR ANOTHER EXCEPTIONAL WEEK EXPERIENCE!!! Thank you W Hotel and I recommend that everyone experience what I experienced. IT WAS GREAT!!
July 10, 2014
Rated 5 out of 5 by dch2013 Beach Getaway with nightlife
We love to stay at the W as it has the beach, nice pool, excellent staff and the nightlife in South Beach is close and plentiful.
July 9, 2014
Rated 5 out of 5 by DazlingD All I can say is WOW!!!
For my first time in Miami, I booked a fabulous studio and it was amazing! The staff, the amenities, the beach, everything exceeded my expectations. Every staff member was wonderfully friendly, I cannot fault anything. If you do not stay at this hotel you are doing yourself an injustice!! Thank you for an amazing time!
July 7, 2014