Rated 5 out of 5 by Jo46 Above and beyond expectations
From the time we came to the time we left we were not disappointed. The location is perfect for everything you want to experience in Miami Beach. Our 2 dogs felt right at home.
August 24, 2013
Rated 4 out of 5 by Bkhan Swanky hotel in great location
The hotel has a great location, pool and beach. Probably the only thing which could be improved is the quality of the food. Service was friendly and the rooms were impeccable.
July 7, 2013
Rated 3 out of 5 by Shloopie Getaway
Great looking hotel,great location.
Rooms not that we'll cleaned,had to ask several times for service such as turn down,valet. Always same excuse...must be mis comunication
October 23, 2012
Rated 4 out of 5 by LegislativeConf Holiday get away
Great hotel and location. The pool is too small and reserving a poolside chair is frustrating and challenging since many patrons go down before 7am to reserve their seats.
December 30, 2012
Rated 5 out of 5 by BigZ Wonderful time
Our 5 days at the W were wonderful. Staff was very helpful and the staff always recommended a wonderful place to visit or eat. I would definitely recommend this hotel.
February 12, 2013
Rated 5 out of 5 by Adolph Excellent stay
Very excellent hotel nice stay nice place nice beach and sea. The hotel is very confortable and u can have what you want.
Really recommend this hotel for a super stay
September 8, 2012
Rated 5 out of 5 by Melany1666 hotel has great rooms and amenities and great staff
Every one at the pool and in the lobby was fantastic. Especially the young men and ladies at ateh beach. Employee Kristopher Sagaslome was especially attentive.
October 8, 2013
Rated 5 out of 5 by KJHG Great location and service
This hotel is right on the beach and has a phenomenal pool area with a walk out to the beach. The service level is amongst the best in the W hotel family.
October 14, 2013
Rated 5 out of 5 by cjpowers Stunning
This hotel was great and the staff was top notch. Even during the busy New Years Eve weekend, they still delivered. The view from the room is indescribable.
January 5, 2012
Rated 5 out of 5 by Ivette Anniversary Stay...
We fell in love with the premises and its staff. Thank you for such a wonderful experience. The hotel and property took my breath away...
See you soon..
October 3, 2012
Rated 5 out of 5 by sydliz whatever whenever
great service, great rooms, great hotel. really enjoyed it.
February 3, 2014
Rated 5 out of 5 by thedoc The W is for Winner
One of the most spectacular hotels I have ever stayed at, the staff very attentive, facilities were exquisite. i would stay at the W again.
April 23, 2013
Rated 4 out of 5 by Laker612 Great Hotel but needs to change fee structure
Should never charge wi fi fees for AE card holders
January 28, 2014
Rated 4 out of 5 by Schmitty52 Service
Didn't think the food service was up to expectations.
January 27, 2014
Rated 4 out of 5 by Jchetrit1 Gabby
Gabby the VIP insider is tremendous. She really allows for great comfort, and the ability to immerse yourself in south beach culture.
May 14, 2013
Rated 5 out of 5 by AprilinParis The Service at this Hotel is Excellent!
Every single member of the staff that we encountered was friendly and competent. We will definitely stay at this location again.
March 10, 2013
Rated 4 out of 5 by red95 Some great things, some a little off
Great room, pool, beach. Odd security, food.
January 27, 2014
Rated 5 out of 5 by Gaby25 AMAZING
The W South Beach Hotel is wonderful! I was just sad for not being able to get all of it because of the hurracaine.
August 31, 2012
Rated 5 out of 5 by Barry Great Room Very Clean
As always, a great stay. Marie (Hatian Lady), my maid was so customer friendly oriented. She kept my room spotless.
February 14, 2013
Rated 5 out of 5 by jacqueline50 W South Beach
Thanks for a great stay at your hotel. We cannot wait to come again and are already planning our next visit.
October 13, 2013
Rated 4 out of 5 by MeMiami Check-in process was very slow
Front desk was under-staffed. Only 2 staff trying to check-in and check out folks on a busy Sunday - mid-day.
January 10, 2013
Rated 5 out of 5 by Tony2929 This hotel has great rooms
Location of the hotel is outstanding and the rooms are modern and comfortable. Wonderful beds! Great showers.
February 15, 2013
Rated 3 out of 5 by c123dc Needs updating and better cleaning
Let me start with the positive. Overall the staff was wonderful - friendly, helpful, attentive, and professional. However, we had a few complaints:
1- the room itself was not that clean: stains on the comforter, stains on the rugs, dusty decor and very dusty baseboards.
2- the hotel is in need of a facelift. there were things in the hotel and room that were broken, chipping, worn. even the welcome lobby had significant water damage on the ceiling.
3- minor, but affected us: we confirmed a late checkout with the front desk upon check-in, one of the perks of our amex platinum card. the late checkout was the primary reason we scheduled our departure flight at 5pm. we then received a note in our room on our last night, indicating that they could no longer honor the late checkout, and that we would need to check out by 11am. so we felt we needed to change our flights, because no one wants to just hang out in a hotel lobby for 3 hours without a room. so that was disappointing, especially because changing our flights cost us quite a bit of extra money.
overall, we were a bit disappointed with the W. we have stayed at the W in NYC, and it was a very different experience - everything was immaculate. not sure i would return, esp considering how much the rooms were.
January 20, 2014
Rated 5 out of 5 by Shar0919 Stylish and Stunning
staff tries to recognize you by name
everyone very friendly and helpful
September 30, 2013
Rated 5 out of 5 by Zwizzer Always amazing place
My 4th or 5th visit here. Got lucky with condo unit....very spacious. It's good to be Platinum!
December 11, 2011
Rated 5 out of 5 by Heat777 Great Beach and City views
Great location, great views and great atmsphere
December 31, 2013
Rated 5 out of 5 by campam Best hotel in South Beach
Really amazing hotel with great location and amenities, beautiful rooms and excellent service
August 22, 2012
Rated 5 out of 5 by StevenS Perfect
What a magnificent hotel in a fabulous area. A great mini-vacation. Recommend to all!
November 10, 2011
Rated 5 out of 5 by Farouk27 Best customer service, gorgeous views
Simply put this is the best hotel in Miami. Period. From the valet to the concierge everybody was courteous, polite and did a superb job. We are from Paris and this is no secret that we could be very difficult to be pleased especially when we stay overseas. But I have simply no complaints whatsoever about the W and its staff. First of all the hotel itself is gorgeous. The attention to details that was put in the decor is very noticeable and the views from the 18th floor are breathtaking. Secondly, it took us literally 5 minutes from the valet parking to the room. Everything was flawless. i do not think that we receive any preferential treatment, it just seems that the entire staff is dedicating to providing excellent guest services. This is such a difficult thing to achieve so I'd like to take a moment to congratulate you for that feat. Finally our whatever/whenever agent Maria P. surprised us by staging our room and offered us first class customer service throughout our stay. She constantly stayed in contact with us and her dedication and level of commitment were unbelievable. Honestly, we never seen anything like it. For that reason alone, we will always chose to stay at the W when in South Beach.
August 26, 2013
Rated 3 out of 5 by Orelax Gold Member has little weight.
Gold member has little weight when going to the W.
View was mediocre. I was told that I would get a ocean view, my view was a parking lot view, and the ocean was obstructed by palm trees because we were on a low floor. No upgrades were available, even though we are a gold member, and we checked in early. (1pm) They did have upgraded rooms, but you would have to pay for them..(penthouse).. The room we were in had a clog in the shower, and in the sink. Disgusting. We were rushing and couldn't wait for engineering to come...anyways, our first shower, was in about a 2 inch puddle of water. Disgusting! Engineering fixed both areas when we went out to dinner.
The pool area took 25 minutes to greet us, and take our lunch and drink order. He tried to memorize it, and he screwed it all up. We asked for guacamole appetizer, a bottle water, 2 sparkling sangrias, angus burger no tomato, and fish tacos and for dessert a berry bowl. The food first of came ALL out before the drinks. I mean, geez, can't we get the guacamole first, to enjoy, so it wont turn dark brown like it did, cause you don't want your other food to get cold, because its supposed to be eaten hot. Anyways, my burger came with a tomato...oh wait, forgot to say, that we never got any silverware or napkins., and came out after we requested it...our sangria, finally came out, after we ate half our food....but wait, it came out NON carbonated...we were dying of thirst, and just had to drink it, cause the waiter/waitress were nowhere to be found. We asked them, you forgot our water, when we pretty much finished everything, including our half eaten guacamole since it turned brown. (who eats brown guacamole) To me, its like they don't care, because on the check they already include the 20% gratuity, good service or bad. I like to give extra, but not in this situation. Next time, write it down what we order, and bring the drinks and silverware before the food comes out.
Next day we got a bed on the pool, and once again, we waited 25-30 minutes to get serviced. You would think, geez you got a bed this time, that you paid, $100 for, and you would get some sort of better service.
The next day, we get to the pool, and I am not kidding, when I say there were atleast 40 kids, playing football in the pool. Yelling and screaming, and more yelling and screaming, throw me the ball, no throw the ball here...I mean, seriously? Can we relax? Isn't this supposed to be a pool to relax at, not here chaos? I felt bad for all the other guests, so we decided to go to the beach.
Anyways, the remainder of our stay, we stayed at the beach, and the service there was better, than the pool area. We got 2 beds each day there, and the waitress and waiter were attentive.
Spa, was nice and relaxing. I received a massage, which was very much needed, and deserved after the stressful pool day.
Would I come back? I am not sure...I've come to this W hotel, several times, and this was the most disappointing experience I ever had. I am probably going to check out some other spa hotels, and give them a try since I had this mediocre experience.
April 14, 2014