Rated 4 out of 5 by Dismayed Tacky policy at "Living Room" Bar
The property was typically a W Hotel -- comfortable and a bit quirky. The room was comfortable (including decent linens and towels) and met our needs. However, the snacks and small bottles of liquor occupied one of the few spaces for laying down luggage (had to move them out of the way to make room) and there was wine/wine glasses on a precariously balanced table that when jostled everything fell off onto the floor. A bit of a nuisance given that this happened within minutes of arriving in the room. We went to the "LIving Room" to share a bottle of wine in the evening and were quite surprised that they automatically charge a 20% gratuity. I raised the tackiness of this with the front desk and the agent totally agreed that it was wrong, but then got a call from his supervisor saying that this was their policy. I suggested it might be something they noted on the menu if that was their policy. She said that the bar was owned by an outside company and hoped this didn't reflect negatively on W Hotels ... I responded that it is W Hotels and reflects very poorly on the company.
May 14, 2012
Rated 3 out of 5 by Ron78 Loss of sleep
The facilities were, generally, nice and comfortable; however we were awakened Fri night by revelers and Sat morning at 2am by person knocking on our door
November 25, 2013
Rated 4 out of 5 by Erica19 This hotel has awesome staff
Our stay couldn't of been better! We esp loved Shannon! She was in contact with me a week before we got there and she made sure we had reservations and a plan. We felt so well taken care of because of her!
September 19, 2012
Rated 5 out of 5 by Diesel1982 Meeting Planning Team was amazing
Our meeting was a huge success due to Lara, Brigitte, and Rudy. They handled every request, need, and made the sure everything was taken care of. Lara was wonderful to work with and was very hands on.
April 1, 2013
Rated 5 out of 5 by lisa6262 Thehotel has outstanding service
Your hotel has the most amazing staff. They were very attentive and responsive to all our meeting needs for Lilly. Many occasions, they went above and beyond. Thank you for the outstanding service!
July 2, 2013
Rated 5 out of 5 by Asu13 Staff was excellent!
All employees /staff were so friendly and helpful! Sara at the front desk was a pleasure to be greeted and helped by. She thought of everything to make our stay comfortable before we could even ask!
May 11, 2013
Rated 5 out of 5 by Peoniesf Amazing Staff
I celebrated a birthday and just want to commend the staff - Bridgette, Shannon and Racheal. All of these ladies went above and beyond to assist with our stay. We had a fantastic time!!!
September 20, 2013
Rated 3 out of 5 by David21111 Cool Corner Suite
Over three nights it seemed that the house-keeping was inconsistent. Day one; two towels were set out hanging (bathroom door and shower door). There was an oval bath towel on the floor in front of the shower with a pink stain on it. Next day after house-keeping had been to my room there were no towels set out on the towel racks and the oval bath towel had been removed. I had to set out towels myself and lay down a towel in place of the oval one. The bottled water had been replaced. Next day, again house-keeping didn't bother to hang any towels, the oval bath towel was still missing. Worse yet, they didn't replace the bottled water, which give the 100 degree weather, a real mistep on the part of the W.
Odd house-keeping. Overall, I liked the room despite the wasted corner space.
Big problem with this hotel is the gym. It is tiny and an after-thought. With only four people using it is packed. No room to stretch and limited room to actually use the free-weights, which only go up to 40 lbs. I would not consider staying at this hotel longer than one night again because of the inadequate gym.
October 1, 2012
Rated 5 out of 5 by Av8r Best in AZ
If you are the type of person who needs a review to convince you to stay here, your probably miserable and will find some way to complain. For everyone else, I got to say this place is awesome.
May 29, 2013
Rated 5 out of 5 by Kari53 The Best Staff
The staff exceeded our expectations. They were helpful, friendly and welcoming. The best staff we've ever encountered by far.
December 4, 2013
Rated 2 out of 5 by derek2021 spa suite
upon entering the room, the sink bath room was filled w ashes from a cigarette. The tv did not work properly and the batteries on the remote did not work. It was very unsatisfactory stay.
July 15, 2013
Rated 5 out of 5 by Vincos Now I Know What They Mean by Extreme Wow!
OVERALL IMPRESSION: My partner and I are amongst W’s biggest fans - we have even planned a Round The World journey based on where there are Ws! This is No. 2 on our journey, No. 12 on our Tally but our new No. 1!
SPG RECOGNITION: Wow!! We used a Suite Certificate to upgrade to a Spa Suite but were instead mega-upgraded to a Marvelous Suite and it truly garnered a WOW reaction when we entered. Additionally, we found complimentary Moet Chandon on ice and a lovely snack plate. Breakfast amenity is served in-room only but as we never wanted to leave, this was fine by us!
THE ROOM: Wrap-around floor-to-ceiling windows, mechanized everything, view over Camelback Mountain, chic decor, total luxury - this suite offers it ALL!
LOCATION: Seems to be the epicenter of Scottsdale social scene but also within walking distance of downtown shops.
EXCEEDED EXPECTATIONS: We were contacted several times by the concierges prior to arrival with information about the hotel and offers to assist. All advance requests were honored. The reception and concierge staff - and our “ambassador” Mark - were all warm and engaging.
January 4, 2013
Rated 4 out of 5 by Bass13 Great Stay
Always a great stay at the "W".... From the adorable guy's at the Valet to the sweet ladies in house-keeping !
November 30, 2013
Rated 5 out of 5 by mdhardy Boutique Hotel feel
My family and I travelled to the W Scottsdale to go to an NFL football game at the University of Phoenix Stadium. We were welcomed by the staff and check n was seamless. The hotel was very quiet due to the Christmas holiday and it seemed almost as if we had the whole hotel to ourselves. The gym facility was great, we used it twice. Another wonderful feature of this hotel is the central location.....my family and I were able to walk to a great mall and in the other direction was Old Town Scottsdale.
In terms of any negatives, the room was a bit cramped and while they tout a "green" message, there were no hooks or racks to hang and reuse towels nor were there any messages to instruct us what to do if we did not need towels checked out. because the hotel occupancy was low, it would have been nice (and probably quite easy ) to have been upgraded to a larger room.....things like that go a long way to make someone want to return to a specific location. Of course that would never be expected, but knowing the hotel occupancy was low, again it would have gone a long way to make us go out of our way to stay there again.
December 26, 2012
Rated 1 out of 5 by 1TK1 Poor execution
I had an awful experience at the W Scottsdale this year. I am a regular visitor to Scottsdale and my most recent experience leaves me with no choice but to consider other options for the future. Here are just some of the issues I encountered during my stay:
1) Day 1, after paying for premiuim internet - almost all day after checking in I was not able to log on to the internet and had to deal with multiple technicians for over 2 hours none of whom could help. On top of this, my room phone was not working and to top it off when I was checking out I was charged for internet for all three days of my stay.
2) My bathmat on the first day at the hotel was extremely dirty, I had to get that replaced.
3) On only one of the days there did I find a complimentary nestle water bottle. Because of this I was forced to use the ‘premium’ water from the mini-bar which is ridiculously overpriced.
4) Only on my first night in the hotel was the breakfast menu available, each of the other nights I had to call down and ask for one.
I come to Scottsdale for business at least once a year. My time is a priority and the amount of time I had to spend just requesting for basic things to work was frankly quite absurd.
December 6, 2013
Rated 5 out of 5 by Room641 Lovely hotel, some strange quirks
This is a gorgeous hotel, with a few quirks. The room is beautiful, with a stunning shower all enclosed in beautiful colored frosted glass. But, there is only one tiny windowsill to hold shampoo, etc. It could use some shelves. The towels are luxurious, but there are no hooks or racks to hang them -- they're rolled in a basket on the floor. The bed is lovely and comfy, with a long desk behind it, which is wired for plugging in electronics -- great. But, the chair was almost impossible to roll on the carpet. the closet lights up inside, and is very sleek, but the doors open up and block the only aisle. It would be much better to have sliding doors, like the ones that you can choose to close off the bathroom. Bathroom sink is gorgeous, but only two inches deep -- hard to get enough water to splash your face. The pool is lovely, open 24/7. and beautifully lighted at night, but it's only 3 1/2 feet deep -- hard to swim without hitting bottom. Hallways are lovely, but very dark, with scary dark corners. Signage is not easy to figure out, and everyone keeps getting lost. Other guests said the same. Staff was lovely and helpful.
May 11, 2013
Rated 5 out of 5 by jaxram05 Girls Weekend
Had a bachlorette party this past weekend in Scottsdale. This hotel was a perfect place! The staff was amazing and the whole expierence was very positive!
January 15, 2013
Rated 5 out of 5 by david1257 W should stand for WONDERFUL!
Everything about the W is wonderful ! The attentive staff, beautiful grounds and extremely comfortable rooms, made my stay Wonderful !
October 5, 2013
Rated 4 out of 5 by bsellers253 Excellent Service and Location
Great location for regional/national meetings. Food was very good and service was excellent. The bar area while nice and comfortable needs some TV's....
January 10, 2013
Rated 1 out of 5 by Annoyed12345 Worst Hotel in the Collection
Pros - Concierge
Cons - Everything Else (GM, Welcome Manager, Nightclub, Pool, Bouncer, Bartenders, Cleaning Staff, Room, etc.
October 16, 2013
Rated 1 out of 5 by Snellson Dark
This hotel is not comfortable. It is dark phone, lights, and electrical outlets are not arranged for the customers comfort or convenience.
July 31, 2013
Rated 5 out of 5 by Venessa Adult hotel ! Loved it
Comfort , fun and adult hotel. The pool was amazing . Cabana was comfortable. Music was a plus. Drinks ! Bikinis ! Social atmosphere
August 12, 2013
Rated 5 out of 5 by Passingthrough 1st time at a W . . .
We were surprised by the friendliness of the staff. They went out of the way to insure our needs, and comforts were met. We will be back.
November 26, 2011
Rated 4 out of 5 by Grov21 Room condition
The AC unit did not appear to be fully functional. It was colder in the hallway than in the actual room.
August 26, 2013
Rated 5 out of 5 by Chuch Excellent Hotel
Overall experience was excellent..All your staff should be commended on their outstanding customer service!!
April 16, 2013
Rated 5 out of 5 by Agent515 Amazing
If you've got the cash, stay here. Its insanely amazing.
You're treated like you're first class all the way.
February 23, 2013
Rated 4 out of 5 by GLTSF Glad to be back...
The hotel features a fantastic lobby, restaurant (with a GREAT SUNDAY NIGHT Happy Hour) and fitness facility
January 9, 2013
Rated 4 out of 5 by adma Typical W hotel - small rooms
Has the typcial W feel.
Rooms are very small - this is Scottsdale - not NYC.
Fitness Center was very small.
January 17, 2013
Rated 5 out of 5 by BobFeb13 Planning Meeting at W-Scottsdale
Great hotel with an exciting vibe and one of the most friendly staffs I have ever encountered!
February 10, 2013
Rated 5 out of 5 by Dave9876 W Hotel Scottsdale
Great location, great hotel and most importantly great service! Best concierge service!
May 15, 2013