Rated 4 out of 5 by Explomondo Hip hotel that goes to bed early
The W is conveniently located in the center of Scottsdale. Valet, check in and service at Roku were really smooth. The pool area is gorgeous at night. During day time it becomes apparent you are in a downtown location, so don't expect a resort feel.
My room was located on the pool level with an outdoor shower, I guess this was an upgrade. This must be the first hotel I know of that has a dress code for the pool, which I found quite amusing. "Only appropriate and upscale beachwear is welcome at WET". My Speedos passed the test.
I was shocked however to find all bars closed at 00:15 on a Thursday night. There is a bar next door, but I would expect a bit more action from a hotel that advertises itself as the heart of nightlife.
Despite calling the night early, I would most likely visit again when in the area.
December 21, 2014
Rated 4 out of 5 by Patti117 Little recognition of SPG Status
The W Scottsdale is a beautiful property - my main objection is their complete lack of recognition of spg status. I am a lifetime platinum SPG member - just completed a stay at this hotel in November completing over 90 nights this year alone - I have NEVER received any kind of complimentary room upgrade here and no longer expect anything for my loyalty - sad but true.
They are also now asking for AND HOLDING your driver's license when you order a drink at the bar in the lobby - not something I am comfortable with or will allow again.
May go back to the Phoenician for all future stays in Scottsdale.
November 8, 2014
Rated 4 out of 5 I love my test stay
This was a great hotel. I enjoyed my test stay.
December 17, 2014
Rated 1 out of 5 by Raki84 Not your standard SPG experience
I travel for work every week, and i stay at SPG all the time. Not sure where to start with my Stay at W Scottsdale.
1. The staff is very friendly, but service is horrible.
2. The air doesn't work, nor the phone in the room
3. The water is clogged in the bathroom and Sink
4. When you request for room service, the person never shows up.
5. you have to call twice for everything to be done
Hope someone takes this seriously, and takes necessary steps to make everyone stay pleasant
October 23, 2014
Rated 4 out of 5 by suman514 Place to be in Scottsdale
We really liked this hotel. Very "W" in every respect - happening bar, great music scene, and cool rooms. We got upgraded to a junior suite on the pool level. The room was quite spacious, bed was comfortable, great Bliss toiletries, small-ish bathroom (typical W aside from the spacious room). The pool at this W was pretty awesome.
This hotel is also "the place to be" from Thursday-Saturday with the pool area turning into a nightclub. Upside - great music. Downside - very loud if you are trying to sleep.
I haven't stayed at other places in Scottsdale, but I did love the central location of this hotel. It was close to many restaurants and the mall. All are within a 10 min walk.
Recommend this hotel, but make sure to bring your heavy duty ear plugs if you are here from Thursday-Saturday.
December 6, 2014
Rated 2 out of 5 by gaberock Romantic Evening NOT achieved
My wife and I recently stayed there on the Saturday before Valentine's day. Understanding that pricing would be at a premium, I was okay with spending a little more based on what I understood to what I was looking for. I originally booked a spa suite, which had the advertised a spa soak tub, 1 of 2 things my wife and I wanted. When we checked in, we were given keys to a standard corner suite...which is not what we reserved. We called the front desk and explained our reservation and were immediately upgraded to the WOW suite, the largest on property. I asked if the tub was big enough for two and the front desk said yes. We moved to the room (even offered help with luggage, unnecessary but appreciated) and it was indeed huge. Kind of modern/Austin Powers, I'm sure it catered to the young/hip crowd. We walked into the bathroom and saw that it was huge...but the tub was not big enough for two, comfortably anyway. I get it that Jacuzzi/Whirlpools are a premium, but if a person asks if two can fit comfortably I would have expected an honest answer, especially for the price we paid regardless if we were upgraded.
Fast forward to dinner at Roku: really good but expect to pay premium prices. Again a place for the cool hip crowd, but I was under the impression from the hotel website that the dress code was a bit more upscale. That was quickly put to rest with the frat boy uniform for "nice" (untucked collared shirt, jeans, wearing a nice watch that dangles on the wrist like a bangle on a girl, and square toed shoes from the 1900s. But I digress).
We went back to the room to relax and were greeted by the room services I ordered: rose petals, champagne, and strawberries with chocolate. They were excellent, and my wife and I tried to take as good of a bath together as we could. The in-room stereo system worked well with my iPhone, so we relaxed. The music from the outside pool bar, which was NOT explained to us, started to get louder. We turned on the TV to wind down, which drowned out the noise from outside for a little while. To make this short(ish), here's were the problems started:
1. The "Blackout" option on the drapes system is a fat lie. Tons of ambient light from the pool bar and outside our windows crept in the room, I had to turn off all electronics to get it actually closer to black, and then realized it was impossible because the window that was above tub was letting in light and the modern bathroom had no door to close out the light. Bottom line is that there was too much light for a supposed premium room.
2. The bed was too soft. I know this is a preference, but if you like firm beds/pillows you will not like this bed at all. My wife said it was like sleeping on cotton candy.
3. The A/C system only shut off for about 10 minutes at a time. And when it was on for the other 15-20 minutes, imagine trying to sleep while the humming of a microwave is on. Not relaxing at all.
4. The WOW suite is also the handicapped-friendly room. Tons of room, of which they will try and sell you as a premium, seems unnecessary unless you were handicapped. For example, the rain shower and adjoining bathroom were huge, but the tub was small in comparison. Doesn't make sense until we looked at it from the handicapped point. If we got the spa suite like we wanted with the bigger tub as originally reserved, that would have been nicer.
5. The pool bar scene was happening until 2 in the morning. If that was explained to us when we moved, we would have requested a different room on the other side of the property.
6. Parking is $50 (per night?) for A GUEST OF THE HOTEL. That's just ludicrous.
Normally our treat to ourselves is to order room service, but because of the very poor sleeping conditions we just packed up and ate at Denny's instead. Bottom line is that my attempt at having a romantic getaway with a large tub and quality sleeping conditions (2 of 2 things we were looking for) sorely lacked at this hotel. If we were looking for a place to party and hang with our friends, this would be an awesome location. But a little information on the true nature of noise and light management in the rooms would have been nice. The staff was super friendly and seemed happy to assist us. But we couldn't ask them to keep things down, so there was no point in trying to bring this up. My wife and I rarely get to have these types of nights out, and I wish I would have looked for a resort instead which placed intimacy/light & sound management over the "social" ammenities. What we wanted to a great memory ended up being just a memory of poor planning and regret in not asking the questions important to us. If you're looking to party, this would be a great place in Scottsdale. But couples looking for romance between just the two of them should look elsewhere.
Room Tip: If offered a Wow Suite (#459), be aware that the room has a balcony that overlooks the pool bar and will be loud until 2AM. And that the "Blackout" option on the drapes is minimal at best, lots of ambient light in and out of the room.
February 13, 2012
Rated 4 out of 5 by Raykay711 Good all around except...
Was satisfied with all features. The one thing that I was irked by is when I called the front desk to discuss my SPG membership, the person was very cordial but needed to transfer me to the SPG 800 number but then later on the hotel bill, I noticed a $2.00 charge for calling an 888 number which was the transfer call from earlier in my stay. Not a big deal, I can afford an extra $2.00 but it's one of those "Really? You charged me for transferring me to your own internal 800 number?".
December 5, 2014
Rated 3 out of 5 by SMF426 too cool to be cool
the hotel is icy and not really welcoming
the limited outdoor space that is not in the sun, plus rooms with parking lot views make this a really weird Scottsdale choice.
the rooms are not good for business as the hookups for computers etc are not easy to access, the open bathroom areas unappealing and frankly just weird. As for the front desk folk, they are too cool themselves to be truly welcoming. I tried it twice and not sure I would go back,
February 3, 2012