Rated 5 out of 5 by david1257 W should stand for WONDERFUL!
Everything about the W is wonderful ! The attentive staff, beautiful grounds and extremely comfortable rooms, made my stay Wonderful !
October 5, 2013
Rated 4 out of 5 by Bass13 Great Stay
Always a great stay at the "W".... From the adorable guy's at the Valet to the sweet ladies in house-keeping !
November 30, 2013
Rated 1 out of 5 by Snellson Dark
This hotel is not comfortable. It is dark phone, lights, and electrical outlets are not arranged for the customers comfort or convenience.
July 31, 2013
Rated 5 out of 5 by Passingthrough 1st time at a W . . .
We were surprised by the friendliness of the staff. They went out of the way to insure our needs, and comforts were met. We will be back.
November 26, 2011
Rated 1 out of 5 by Annoyed12345 Worst Hotel in the Collection
Pros - Concierge
Cons - Everything Else (GM, Welcome Manager, Nightclub, Pool, Bouncer, Bartenders, Cleaning Staff, Room, etc.
October 16, 2013
Rated 5 out of 5 by Venessa Adult hotel ! Loved it
Comfort , fun and adult hotel. The pool was amazing . Cabana was comfortable. Music was a plus. Drinks ! Bikinis ! Social atmosphere
August 12, 2013
Rated 1 out of 5 by 1TK1 Poor execution
I had an awful experience at the W Scottsdale this year. I am a regular visitor to Scottsdale and my most recent experience leaves me with no choice but to consider other options for the future. Here are just some of the issues I encountered during my stay:
1) Day 1, after paying for premiuim internet - almost all day after checking in I was not able to log on to the internet and had to deal with multiple technicians for over 2 hours none of whom could help. On top of this, my room phone was not working and to top it off when I was checking out I was charged for internet for all three days of my stay.
2) My bathmat on the first day at the hotel was extremely dirty, I had to get that replaced.
3) On only one of the days there did I find a complimentary nestle water bottle. Because of this I was forced to use the ‘premium’ water from the mini-bar which is ridiculously overpriced.
4) Only on my first night in the hotel was the breakfast menu available, each of the other nights I had to call down and ask for one.
I come to Scottsdale for business at least once a year. My time is a priority and the amount of time I had to spend just requesting for basic things to work was frankly quite absurd.
December 6, 2013
Rated 5 out of 5 by Chuch Excellent Hotel
Overall experience was excellent..All your staff should be commended on their outstanding customer service!!
April 16, 2013
Rated 5 out of 5 by Agent515 Amazing
If you've got the cash, stay here. Its insanely amazing.
You're treated like you're first class all the way.
February 23, 2013
Rated 4 out of 5 by GLTSF Glad to be back...
The hotel features a fantastic lobby, restaurant (with a GREAT SUNDAY NIGHT Happy Hour) and fitness facility
January 9, 2013
Rated 4 out of 5 by Grov21 Room condition
The AC unit did not appear to be fully functional. It was colder in the hallway than in the actual room.
August 26, 2013
Rated 4 out of 5 by adma Typical W hotel - small rooms
Has the typcial W feel.
Rooms are very small - this is Scottsdale - not NYC.
Fitness Center was very small.
January 17, 2013
Rated 5 out of 5 by BobFeb13 Planning Meeting at W-Scottsdale
Great hotel with an exciting vibe and one of the most friendly staffs I have ever encountered!
February 10, 2013
Rated 5 out of 5 by Dave9876 W Hotel Scottsdale
Great location, great hotel and most importantly great service! Best concierge service!
May 15, 2013
Rated 4 out of 5 by winelover This is a fun hotel
This is the third year we have stayed at the hotel. Each stay has been very enjoyable.
February 28, 2013
Rated 4 out of 5 by Dustinjenni Great Couples Hotel
It was a great hotel for couples! Great atmosphere and vibe. Love the pool!
February 18, 2013
Rated 5 out of 5 by Marko54 My Stay At W Scottsdale
My stay was a wonderful experience. I look forward to visiting again soon.
May 31, 2013
Rated 4 out of 5 by crd228 great hotel, great location, great spa
awesome facility...really nice staff....phenomenal gift shop.
June 22, 2013
Rated 5 out of 5 by WGirl6 Excellent!
Wonderful hotel. Love staying at the W!
August 19, 2013
Rated 4 out of 5 by djtimbo It's expensive but worth it.
Very nice staff. Pool has a cool ambiance.
April 10, 2013
Rated 4 out of 5 by L9999 Great Staff
Great people made for a memorable stay.
August 2, 2013
Rated 4 out of 5 by Touf Excellent service
Everybody was very friendly& efficient
January 28, 2013
Rated 5 out of 5 by Edub AMAZING
This was our 1s time at the W Scottsdale and a W hotel in general and our expectations were met and SURPASSED. We arrived on a Thursday, our flight was early and we were able to check in early with no problems.
Our room was perfect with a view of the pool area. We requested extra towels and Bliss Spa products that were brought up in a few minutes from our call. The Acura car service is a huge plus. Our driver was super friendly and even showed us clubs and restaurants to check out close to the W.
The location is PERFECT. Not far from the airport and steps from Fashion Square Mall which has high end shops and great restaurants. Also walking distance to Sprinkles Cupcakes and Yogurtland to fulfill my sweet tooth.
The weather was amazing and we had so much sun and fun at the pool. Try the specialty drinks they have poolside, we got a few pitchers of those drinks and they had fresh fruit and mint. Very tasty. Also all the bartenders and other staff are super attractive and friendly which is a plus. lol
Don't forget the happy hour at both Sushi Roku and the pool and bars. One of the nights the happy hour was extra busy and our waitress told us this ahead of time. Our drinks came out speedy but the food was backed up but came out when she told us, but the manager comped our bill for the wait, EVEN tho she told us this ahead of time. AMAZING customer service.
The night life at the W is also fun. There was an event going on one of the nights we were there. We met a few professional athletes and the pool area was transformed into a club.. it was loud in our room that night but turn on the TV and close your patio door and of course it's not that loud.
The spa was top notch. The service was excellent and the esthetitians were so friendly and knowledgeable. They booked our spa services same day.
Whatever/Wherever service was just that.. you can ask for ANYTHING and they're willing to help. As you can tell we had THE BEST time at the W Scottsdale and are now a convert. We're already planning our next trip to other W hotels.
March 10, 2012