Rated 5 out of 5 by Razor442 Razor442
This was our first stay and all expectations were exceeded.
August 18, 2014
Rated 5 out of 5 by LFDad One of the best
I would say this is one of my favorite Starwood properties, and much of that has to do with the staff. Everyone I have met over the years has been very pleasant and always willing to help.
The facilities themselves are also very nice, with comfortable accommodations, a wonderful view, and a great location.
August 17, 2014
Rated 1 out of 5 by Phil706 Had no Sleep due to dance party
My wife and my two boys came to your hotel on August 16th because my older boy was to move in to Stevens as a freshman the next day at 8 am. We enjoyed the local sites etc that night but we where not aware we to over a "club". Our alarm was set to 5:45 so there was enough time to get packed breakfast etc before going to Stevens. We had less than 3.5 hrs of sleep. The bass from the down stairs party kept us up until the late hours of the night. The last time i looked at my watch was 2:13 am and the bass was still pumping. You have to be kidding me with this type of treatment to your hotel guests. Not only did none of us have a quality of sleep but our following day was deeply impacted. My son day was a challenge for him due to no sleep from the music and college life anticipation, the drive home was dreadful. I needed to get work done around the house (heavy landscaping) upon returning home but was unable due to lack of sleep. To compound matters I am having surgery to my right shoulder tomorrow and the work I was suppose to do will now not be able to be completed until next year due to my rehab. To say I was totally dissatisfied, angry, aggravated and fit to be tied is an understatement. If you want to discuss this matter further I would love to here from the hotel on why this practice continues. I was told from multiple employees that this has occurred "time after time". Feel free to reach out to me regarding this matter. I am looking forward to your call regarding this manner.
August 18, 2014
Rated 1 out of 5 by missyjg Worst Noisiest Hotel
My card was charged for parking although I paid in cash. I was not informed when I booked the charge, nor the hold-charge for amenities for the room which I never used.
There was music and noise ongoing until 3am in the morning. I complained to the staff who just apologized but they never did anything about it, which tells me there is poor management.
August 13, 2014
Rated 5 out of 5 by jadeurope NYC GRand Finale
Our last night in the NYC area was made very special by the entire staff. Already as we drove into the valet parking area the staff was super friendly helping us with our little son and our luggage. The staff was friendly, helpful and very engaging. Check-in took a matter of minutes. Nothing was a problem or a bother. Already as you walk through the hotel everyone is aware of your needs and is ready to help. They truly implement the "whatever whenever" concept. We left more than satisfied, and it was all due to the great staff and team work which was on display. A must stay in the NYC area.
August 6, 2014
Rated 5 out of 5 by NYBen99 Service getting better
Over the last several months I have noticed an improvement in the attention given to customers. It had waned in the earlier part of this year, but now has returned to its usual state.
August 14, 2014
Rated 4 out of 5 by Schrimp Great buildng
The arch. outstanding!iThe mural fasinciating.
August 12, 2014
Rated 3 out of 5 by TGBG Average Hotel; Mice in Lobby
Just returned from 1st stay at W Hoboken. Line at check-in met with additional but extremely slow staff. Stopped in lobby bar for drinks on first night & saw 2 mice in hallway off bar; notified staff, who didn't seem overly concerned--guessing it's not 1st time mice in lobby. Extremly slow service in restaurant at breakfast despite few diners present on 2 mornings we visited. Room service breakfast includes 22% fee & $5 delivery charge, making "breakfast included" rate not achievable unless you order juice & a bagel. Valet-only parking as expensive as Manhattan hotels. Location & views good. Gym adequate but too hot.
August 24, 2012