Rated 5 out of 5 Hotel Review
Staying at the W Hoboken was a very pleasant experience. The room and other Hotel facilities were all excellent and what I have come to expect from Starwood Hotels. At check-in, Ashley was particularly helpful and provided excellent service deserving special notice. We look forward to our next stay at the W or other Starwood Hotel.
October 21, 2014
Rated 1 out of 5 by hassb12 hoboken is a great town
I had a bad experience with a leftover food in a tray that was left at my hotel door for 2 days from the previous guest. I called several times to the front desk to have it picked up. They kept apologizing but never picked it until the following day in the evening. Every time I open my door the stench smell from the food and sight of it made me sick in the stomach, apart from that the overall experience was good.
October 6, 2014
Rated 4 out of 5 by MASH21 Superb Staff
All staff were excellent; especially Ashley at check in and during the day. She was beyond impressive. Also at check out the operator was beyond courteous when i called to get my car and let her know i am checking out early.
October 17, 2014
Rated 2 out of 5 by Maria048 The W disappointed on this stay!
I've stayed at the W Hoboken several times in the last 2 years. It met my expectation, very convenient and comfortable. However, my visit this past weekend fell short. The safe needed new batteries. It took a second call to have it replaced. The round sofa had mysterious dried stains that looked like they could have been easily removed. The shower did not drain well when taking a shower. I feel, considering the cost of the room, I should not have had to deal with these issues.
October 13, 2014
Rated 5 out of 5 by Lew58 W Hoboken is an excellent hotel
Accommodations and service are tops at the W Hoboken
October 14, 2014
Rated 4 out of 5 by joey102 Good Hotel...Great Location
I had an enjoyable stay at this Hotel. Staff was friendly .Room was clean.. Nice Hotel.
October 4, 2014
Rated 1 out of 5 by Guest2423 Bad experience
I got a good deal online for the W in Hoboken more than a month in advance of my stay. It was my 1 year anniversary with my girlfriend, and made dinner reservations for the night. When we got to the counter, we were told that the hotel overbooked for the night. There was no email or communication letting me know I may have an issue for the night. The W obviously booked the room at a higher rate, and blew us off since we underpaid for the room. They put us up in Jersey City and we made the best of the night. However, I still have a charge for the night, and waited a month to see if the charge would be credited like promised. I will have to spend more time now fixing this issue.
August 26, 2014
Rated 3 out of 5 by TGBG Average Hotel; Mice in Lobby
Just returned from 1st stay at W Hoboken. Line at check-in met with additional but extremely slow staff. Stopped in lobby bar for drinks on first night & saw 2 mice in hallway off bar; notified staff, who didn't seem overly concerned--guessing it's not 1st time mice in lobby. Extremly slow service in restaurant at breakfast despite few diners present on 2 mornings we visited. Room service breakfast includes 22% fee & $5 delivery charge, making "breakfast included" rate not achievable unless you order juice & a bagel. Valet-only parking as expensive as Manhattan hotels. Location & views good. Gym adequate but too hot.
August 24, 2012