Rated 5 out of 5 by BrendaO Always an Excellent Stay
The rooms are always comfortable and the staff is always very helpful. Very pleasant.
April 11, 2014
Rated 3 out of 5 by atbd Noise from the hotel club on April 3
The club connected to the hotel had a very loud sound system on the night of April 3. My room was on the 5th floor. I called to complain to the hotel front desk at 10:15 pm about the noise and was told the club was open to 2:00 am however the person who took the call said that she would send security to ask the club to turn the volume. Apparently that did not help because the noise continued. The person contacted at the desk also offered to move me to a different room. Since it was after 10 pm and I could not imagine a quiet room in the hotel, I declined. The next morning I spoke with a colleague who was on the 15th floor of the hotel and he informed that he was kept awake by the noise until 2:00 am.
I have been a guest at this hotel a number of times in the past years and, until this visit, I have received good service and enjoyed a good experience. I think it is pretty bad that the club noise volume has a greater priority than providing the hotel guests with a quiet room. I certainly hope this issue is addressed very soon.
April 6, 2014
Rated 3 out of 5 by britter Room with a view?
When I reserved the room, in the header it specifically said view of NYC. When I later checked in, the man at the front desk talked up our room as an amazing view of the Freedom Tower. All of this build up eventually got us pretty excited for the view. Wen we finally walked in all we could see was a huge steel building completely blocking our view. Long story short, why build up a crummy view? It only left us disappointed.
Second thing, once we were in the room we put some music on around 7/8 PM on Saturday. We used the music dock provided in the room, didn't have the music turned up loud at all (not even as loud as the speaker went) and still someone came to the door saying we needed to be quiet. It wasn't like it was 2AM, even after 9PM for that matter. Also, why have music devises in the room if you can't use them?
March 31, 2014
Rated 3 out of 5 by wbm01 Not a relaxing stay.
I stay in the area often. I requested a quiet room and was given the handicap room. There was an active couple in the adjacent room. After spending the evening with the TV volume up I requested a late checkout. I was told this would be done as "a one time courtesy" there were too many people around and I was embarrassed to explain why i was making the request but I did explain upon my departure. After the request for a late checkout I decided to order my breakfast and take it upstairs myself as the Vu was packed. I ordered at 11am. At 1200 1hour later I cancelled my order. It was given to me within 5 minutes. I felt as if I had wasted my time and I did not leave relaxed or pleased. One shining spot- George- the Valet was courteous, caring and made me feel valued. I doubt that I will return. Thank you. Good Luck.
March 30, 2014
Rated 5 out of 5 by LeftCoast What a view!
Beautiful room and view. Staff at the front desk were efficient and friendly. Only complaint is that a building is under construction next door. I came in on a red-eye and needed a few hours of sleep. I wish I had been told my room was right next to the construction. It was VERY loud.
Even with that, I would definitely stay there again.
March 29, 2014
Rated 5 out of 5 by Will1 Great Alternative to Manhattan
Nice room, great view of the Freedom Tower. Walking distance to good restaurants.
March 28, 2014
Rated 2 out of 5 by Chris5854 Expected Better
I had higher expectations of this hotel. Yes you will get a room with a view, but our room was 50% NYC and 50% Construction site. Our bathroom light didn't work which proves problematic at 1:00 am. We had a connecting room, which was fun because we got to hear the room party till 3:00 am. Would be willing to give it another shot, but for the price just stay in NYC.
March 20, 2014
Rated 5 out of 5 by jim750 The Hoboken W is a pretty neat hotel
It's new and in really good condition.
Nothing no one who has stayed there, or the staff, wouldn't know, but it can be noisy.
Disappointed that in the rooms, it is difficult to find and reach outlets. I just want to plug in a phone and ipad and i have to reach under cabinets to find an outlet. Strange in such a new hotel.
Overall a nice place and very convenient if you are in Hoboken
March 14, 2014