Rated 5 out of 5 by cfla Lovely. Great staff.
Not too hip as other Ws can be. Staff was very nice. Location can't be beat. Much better than Westin near convention ctr.
March 11, 2014
Rated 5 out of 5 by CGProds Best Boston SPG Property
I've stayed at almost all of the SPG properties in and around Boston and the W consistently bests a largely high-quality group. Every time I visit the staff is really welcoming and accommodating and the property is well maintained. Parking is expensive but it is a downtown hotel and to be expected. The restaurant staff are incredible and have always treated us really, really well. I've always tried to tack on an extra day to business trips in order to get the most out of my visits.
March 4, 2014
Rated 5 out of 5 by Jason0131 good experience
It was a good experience in this hotel. will come back again
March 3, 2014
Rated 5 out of 5 by JSLee Awesome rooms
I had one of the corner rooms and it was furnished modern and functional.. Plus the great service what else can you ask for..
I left my cufflinks at home and went to reception to ask where I can buy some.. Instead the hotel was about to send a set to my room to use during my stay.. Excellent Service..
March 1, 2014
Rated 5 out of 5 by Tim123 Above & Beyond
As a "road warrior", staying in SPG brands 150+ nights a year, my wife & I felt very welcomed at the Boston W. Josh, the W Insider, emailed me before my stay to help plan my trip. He went above and beyond; provided a room upgrade, recommended places to see and eat. His positive attitude is what the SPG brand is all about! From the doorman, the valet parking attendant, the front desk, the restaurant staff (the food was great), housekeeping—all the talent at the Boston W should be commended. I have been to literally 100’s of hotel properties in the US and abroad, and this location is at the top of the list of places to stay. Job well done!
May 22, 2013
Rated 2 out of 5 by jon3 Nothing Special
My wife and I had a planned trip but because of weather got cancelled. It was my 50th birthday which I let them know via phone as well as e-mail as my wife felt bad that original plans fell thru. I am a platinum member. I received no upgrade,no happy birthday, a dusty room with a ripped robe. When leaving for dinner my wife unknowing to myself spoke to someone about all the issues and said all would be set when we got back. When we arrived back after a great night in Boston there was nothing but a small plate of fruit. Nobody cleaned the room as we asked or took away old towels,replace robes. Etc. All in all I always have a great stay at The W but would not recommend or stay at The W in Boston again!
February 10, 2014
Rated 1 out of 5 by Upintheair Dog barking all morning
A dog in an adjoining room kept me up most of the early morning hours. The owners of the dog apparently left the dog unattended in the room.
When I complained, the staff simply replied, "we are a dog friendly hotel, and you should've complained earlier." No one wants to get up in the middle of their sleep to call down to complain about a barking dog. The hotel should've taken care of this without any complaints.
I will not stay here again.
May 27, 2012
Rated 3 out of 5 by molly Why be platinum.?
have just arrived last evening, checking in not very satisfactory. After coming from an exceptional stay in London, I was very disappointed. We were not offered an upgrade and when asked we got a room on the top floor , but looking at a large warehouse, after complaining we were told that was the best view from this hotel (not saying much). We then asked for a coffee machine (which is offered in room) were told we could have the coffee maker but no coffee till tomorrow. We were not told our rate at checking in or offered an amenity. An amenity did arrive at our room but not what I would have chosen.as I travel a lot and use Spg as much as possible I do get very disappointed at hotels that do not meet the platinum standard.
May 16, 2012