Rated 3 out of 5 by Patrick99 Great hotel, but a few issues
I have stayed in this hotel before, and will again. I booked this hotel so I was in the city following a meeting and prior to an early flight out of Logan Airport.
Upon checkin, I was quickly and efficiently welcomed and checked in. I was given a cool corner upgrade, but on a low floor. The room was spectacular with an amazing view of the street. Unfortunatly, due to the fact that most of the walls were made of windows, and the low floor, the street noise was terrible. I was woken up a few times with loud noise from the street. This needs to be addressed in some way, either by informing guests in these rooms or investing in some kind of improvement.
I also ordered room service as I wanted to relax in the room and get to sleep early. I had to wait over 90 minutes for my room service (after they called back as my first choice was not available). It was promissed within 30 minutes. When I finally did get the meal, most of it was cold, or lukewarm. It was certainly not worth the price paid.
Despite the issues, it is still a great hotel, but I will be wary of these issues when I return.
November 6, 2012
Rated 1 out of 5 by jakeSanFran Boston W Hotel - not up to spg standards
The W trys to be too cool for it's own good. The lighting is the bathroom is on the left side wall. Try shaving with no light on the right! No coffee pot in the room. All the lights have to be on if you want to use the bathroom. Bathroom is open to the sleeping room. No privacy. No way to avoid waking other guests. No TV in the bar to watch a game. It encourages you to go elsewhere. Concierge provided mis-information for a restaurant right next door.
April 24, 2012
Rated 3 out of 5 by 8andy Good location / mix service
location close to T - very nice - the door person was not responsive in opening door ~ every customer was opening their own door !
tough weather ~ hotel ran out of raincoats / umbrellas! soaked!
room was great ....
October 25, 2014
Rated 3 out of 5 by molly Why be platinum.?
have just arrived last evening, checking in not very satisfactory. After coming from an exceptional stay in London, I was very disappointed. We were not offered an upgrade and when asked we got a room on the top floor , but looking at a large warehouse, after complaining we were told that was the best view from this hotel (not saying much). We then asked for a coffee machine (which is offered in room) were told we could have the coffee maker but no coffee till tomorrow. We were not told our rate at checking in or offered an amenity. An amenity did arrive at our room but not what I would have chosen.as I travel a lot and use Spg as much as possible I do get very disappointed at hotels that do not meet the platinum standard.
May 16, 2012
Rated 1 out of 5 by Upintheair Dog barking all morning
A dog in an adjoining room kept me up most of the early morning hours. The owners of the dog apparently left the dog unattended in the room.
When I complained, the staff simply replied, "we are a dog friendly hotel, and you should've complained earlier." No one wants to get up in the middle of their sleep to call down to complain about a barking dog. The hotel should've taken care of this without any complaints.
I will not stay here again.
May 27, 2012
Rated 5 out of 5 by Patrick99 Great experience again
We were in town for a friend's dental appointment at Tufts as well as work for me and then a birthday dinner. It was a packed day, but the W Boston made it perfect!
We were at Tufts about 7:30am, so after my friend was in and being seen (around 9:30) I went over to the hotel to check in, knowing full well that my room would not be available, but just getting the formalities out of the way, so that when the room was ready, they could call me, and my friend would have a place to lay down after his procedure.
Amazingly, I was upgraded to a cool corner room AND it was ready! I was amazed!
I used my platinum ammenity to get breakfast the next morning, but when I arrived right at 11am, they said they could not honor my breakfast. I was pretty dissapointed, as I certainly would have taken my 500 points instead of a "No breakfast for you!" Oh well, I guess they are just too efficient and you have to be early.
Other than the breakfast thing, it was a wonderful stay. We even were able to use the Acura to take us to dinner, which is highly recomended!
March 19, 2013
Rated 2 out of 5 by Joe455 Too much for too little
These room set ups are the worst! One light switch controls lights above beds and the bathroom. So going to the bathroom at night you need to light up the whole room. and not good lighting in the bathroom anyways (hard to shave). No wall between beds and bathroom! So take a shower with no privacy. Parking is $ 45 a night on top of the room price! Windows/walls provide no noise dampening from street. Very loud all night. bartenders are rude. Only postitive: desk clerks were nice. Too expenisve for too little!
July 1, 2012
Rated 4 out of 5 by Patrick99 Great hotel and great service
I was in town for a last minute event, and used points for this room. I booked a corner room, and was told I was upgraded, but it ended up being a handicapped regular room with a view of the back of the hotel. The handicapped shower/tub also left a lot to be desired.
It was nice to find a chocolate bar thanking me for my 20 nights with Starwood, although I have stayed 44 this year? I found that odd, but I appreciated the gesture.
One of my room keys did not work, and it took 2 additional trips to the front desk to get a working key. The staff was very appologetic and nice, but maybe the hotel should check their keys / encoding equipment / card readers, especially in the lifts, as it always took a few tries to get the keys to work there.
Security should look into the fact that there were a number of "professional women" hanging outside the front door of the hotel after midnight. I don't think that is the image W Hotels is attempting to convey.
The lounge was great, and drinks were perfect as always. Check-in and check-out were quick, efficient, and friendly.
Housekeeping started knocking on my door at 8am and woke me up (on a Sunday) so I was a little upset about that, as I was planning on sleeping in aand going to a noon brunch.
Despite the minor issues and inconveniences, this was a GREAT hotel with GREAT staff! I will be back!
August 27, 2012
Rated 2 out of 5 by longwait check in nightmare
arrived at 1 pm, and told that room would be available at 3pm. Came back to front desk at 3pm, and told that room was being styled. There were others in similar situation--and they were told delay was because they were 1) in a group and 2) large number of preferred SPG guests who were checking out late. Since I was a solo traveler who reserved through starwood website (and said so at 1pm), I said I would goto any room. Then, miraculously, a room became available (front desk said there was mix up two hours before which prevented my checking into room then.). No recognition of gold status, and still initially billed for internet, which I understand is supposed to be free.
November 16, 2012
Rated 3 out of 5 by pack27 Noisy, cold
The room we were given had an adjoining room so I was woken up by their noise and heard them every am and pm. The room had the fan blowing cold air right over the bed so it was either hot (fan off) or freezing (fan on). I had to ask for a coffee maker which for the prices charged, should be in every room! The price is very high and the bed was nothing special at all. The gym was nice but way too hot. It never got below 72 which, if you're doing cardio workouts, is super hot.
Bottom line, would never return.
October 16, 2014
Rated 5 out of 5 by Mikey66 Loved my room
Our room was Fabulous! We just loved the spacious feel, large windows, the Contemporary style furniture and the granite bar. The bar was well stocked and very inviting along with all the snacks available in the room. It was our Anniversary and it was a great time. We were treated very Special.
October 20, 2014
Rated 4 out of 5 by Patrick99 Another good stay
I have stayed at this hotel frequently when traveling to Boston. This time was a longer stay, 3 nights, as it is usually just one or maybe 2. Check-in took surprisingly long. The wait was almost 15 minutes, after I had already waited almost 10 for the valet parking attendant. I was upgraded to a corner room, but on a low floor. I have NEVER seen or been upgraded to a suite in this hotel, and have stayed here many times. Do NOT expect that kind of upgrade.
The living room bar is great. Bartenders make amazing drinks, but cocktail servers are a bit slow. Just go to the bar yourself.
I was surprised that unlike many of the other W and other Starwood hotels I stay in, I was never given a welcome gift or note from the manager or his staff thanking me for being a loyal guest. I guess this hotel is busy and they see I keep coming back, but it is still nice to be appreciated. I will be back soon!
July 5, 2013
Rated 2 out of 5 by traveler17 most disappointing spg stay
I would like to share my feedback on my stay at the W hotel in Boston. I made this trip as I was considering to purchase a W condo residence above the hotel. Unfortunately, I had a very disappointing experience at the W hotel which made me even reconsider the purchase of a W residence. First of all, no upgrade was available at the time of check-in. Secondly, there was a mechanical noise issue at 6am which I reported but the noise reoccurred throughout the stay. Thirdly, my request for late check-out was not accommodated and they asked me to pay $20 for it despite it being a complimentary benefit of my corporate preferred status. I relayed these issues to the manager on duty - Sonya - but my concerns were met with a great deal of resistance and only 1000 SPG points were offered. (As of two weeks later the points are still not in my account)
I'm disappointed with the stay and management's ability to respond to these issues.
May 17, 2013
Rated 2 out of 5 by 737823 This W seriously underdelivers
I recently completed a three night stay at this property. Knowing the history of this hotel and financial troubles and subsequent bankruptcy I was bit leery staying here. This hotel is better branded as an Aloft than a W. It's obvious they cut many corners during construction. Room have cheap Ikea like furniture and finishes, no sound proofing, and tacky privacy screen in the bathroom. There is also considerable noise both from within and outside the hotel.
Spa facilities are totally inadequate for Bliss/W standards with only five lockers and a steam shower. The staff at this property was okay, although some seemed to have the attitude they were too cool to be there. Overall I won't be returning here.
June 19, 2013
Rated 1 out of 5 by Disappointed7 Worst Starwood experience ever
From the time we arrived, the entire experience was terrible. The manager was very unhelpful and rude. She exemplified the entire experience.
December 9, 2012
Rated 1 out of 5 by 541Euclid Stay away
Missed wake up call
Clock in room 30 minutes slow
A/c blows directly on you when in bed
September 15, 2012
Rated 3 out of 5 by riotbaby77 W Boston Room Doors a Disaster
We are great fans of W Hotels & stay there whenever we can through SPG. Chicago, South Beach, Fort Lauderdale -- all great experiences. Boston, not so much. Our first night there, we were kept awake all night due to yelling in the hallways & slamming doors. The staff was kind to switch our room the next day, but we realized that the doors are designed so poorly that they sound like they're being slammed shut every time. I can't believe whoever designed the hotel actually sat in a room, heard this and thought, yeah, that's okay. It's a terrible oversight. There are several simple solutions to the problem -- don't allow the doors to close automatically or add a slowing mechanism that allows for a silent close -- that hopefully W Boston will look into.
May 9, 2012
Rated 4 out of 5 by Patrick99 Great comfortable stay, despite housekeeping intreruptions
I have stayed at this hotel many times, as it is my preferred hotel in the Boston area. This was a point stay, and I was happy to receive all of the same benefits and appreciation that I receive from the hotel on a paid stay. Parking valets were right there waiting as we drove up. Check-in was quick and efficient. We were upgraded to a corner room on the 14th floor, the second to highest floor in this hotel. The view was amazing. I did call down and ask that additional "Soapy Suds" bubble bath be sent up to the room, and when we returned late in the evening I noticed they brought additional shampoo and face wash. Unfortunately, I did not get to take the bubble bath I wanted in their wonderful soaker tubs.
The next morning, despite the do not disturb sing being on the door, housekeeping walked in 3 times. This has been a problem here in previous stays, and I am disappointed to see that the staff still has no idea what these signs mean.
Drinks in the lounge were amazing. I still believe they have some of the best bartenders in Boston, although the cocktail servers are slower than molasses to welcome you, take orders, deliver the drinks, and provide a check. They also had an attitude as if perturbed by having to get your drinks. This, also, has always been the case here. When ordering a $16 martini, I expect it to not only taste perfect (which it does) but also be served quickly, efficiently and with a friendly welcome attitude and smile. The latter needs to be worked on.
Check-out was quick and efficient as well, and the car was waiting for us when we left.
I will certainly be returning soon, and hopefully the small issues that seem to be systemic and unaddressed will be taken care of for my next visit.
November 6, 2013
Rated 2 out of 5 by boston23 disapppointed
Seems they try so hard for cool factor that guest comfort falls short. You can have a weird giant eye look at you in the bathroom but no coffee makers in the room. The shower had mold as well. At the Lobby bar I ordered a vodka cranberry. When the check indicated 12 dollars and was under some strange name I asked the bartender if that was their name for this basic drink In which he replied in a haughty tone thats what I ordered. I repeated is that a vodka cranberry and he finally explained it was the vodka brand they use which I asked if that was the basic house brand and was not clearly replied to. Parking is 47 a night. Wow. Our room was near the housekeeping closet. Woken sat and sun morning at 730 with much banging etc. Mean at door were kind and gracious
April 22, 2013
Rated 2 out of 5 by Anonymous212 More like college dormitory than a hotel...
This hotel is definitely on the low end of the W hotel brand. I am very sorry to say the room is very basic and the hallways look more like belonging to a college dormitory than a hotel.
No upgrade offer when I checked-in, not even an attempt. I thought being a GOLD preferred guest you would at least offer some type of upgrade or at least tell me that we don't have any room available ..... Is that too much to ask?
Fitness center is just awful, it's basically a hotel room with some equipment in it - no attendant at all ...
January 1, 2013
Rated 5 out of 5 by Dino5 Wonderful visit
We arrived at noon on a Saturday and were given instant access to our room, which had been upgraded to a secure floor. The room and amenities were great. The staff could not possibly be more helpful or pleasant. When we pulled up to the entrance, the help was at our car before we shut the motor off. It was like that all weekend. I visited the Bliss Spa and got a Head to Toe Body Rub by therapyst named Gunchilla (sp) who was absouty outstanding in her work. The W is located really close to Boston Common, just through the Mass Transportation Building across the street, and I would fully recommend it.
July 21, 2014
Rated 5 out of 5 by ErinW W Boston
I recently spent a few nights at the W Boston, on recommendation of a family member. There were a couple of items the staff addressed for me and were extremely helpful and quick! The bed was very comfortable and location was great. The lobster and corn in Market restaurant was delicious and again staff in the restaurant were outstanding as well. The staff are wonderful and want to make your stay outstanding. I would definately recommend W Boston and plan on returning again soon.
August 24, 2013
Rated 4 out of 5 by Johnnymac Great but change those bathrooms!
Had a standard w/ two queens. Great beds. Clean BUT the wall was damaged and not repaired -- really looked tacky.
The bathrooms with NO solid wall and NO fan in the toilet room have to go!!!!!! No privacy and very LOUD bc the person using the shower or sink intrudes on the quiet of the bedroom area. Makes NO sense. If we had a difft, upgraded bath, then I would surely stay again, but I can't endure those bathrooms....too bad bc the staff aims to please!
February 23, 2012
Rated 1 out of 5 by StephenD Hotel was awful
First night checking in I rode up the elevator with a large dog excrement pile in the elevator, then went to my room where the room smelled disgusting each day, on 7-3 at 3 am the fire alarms went off , with no explanation from the staff or apologies, then on 7-5 at 11pm the fire alarm went off with no explanation or aplologies from the staff, one of the worst hotel experiences I have ever had and I will not be making another W hotel my destination
July 7, 2013
Rated 5 out of 5 by Nero70 Great customer service and experience
I must comment positively on the consistent level of excellent service I receive when staying at this location. I travel to Boston for work a few times a year and always have the best stay and time here. The guest experience created is excellent, one case in point. I had consumed a couple of beers from the mini bar one night and the next morning on my way out I mentioned to the Front Desk associate that I had done so asking if the beers could be replaced preferably Heineken, when I returned to my room later that evening not only had the mini bar been replenished but there were 2 bottles of my favorite beer on ice. Nice touch.
January 7, 2014
Rated 5 out of 5 by BKJLV Awesome Hotel
This is the 2nd time I have stayed at the W Boston and will probably stay there every year we visit Boston. We travel to Boston every summer and look to stay in a hotel in a good area where everything is close. We stayed in the corner room this time and it was awesome. The view, the room layout and the bed was great. I visited the gym which was ok, only complaint I would have is I wished the gym had a universal machine where you can do more exercises. The lobby was a nice lounge that is a nice place to have a drink at night. The price of the drinks are bit high, but overall a nice place. Overall, it was a great hotel and will look to stay there in the future.
July 29, 2013
Rated 2 out of 5 by Bpratt07 Fake W
There may be a W on the building but this is no W hotel. The staff was distant and in fact a cocktail waitress walked past me 6 times to help group next to me and didn't even ask if I was needing anything. The room was loud from internal noise from other rooms bathrooms. If this a W then the brand has fallen greatly. Not worth the money.
June 15, 2013
Rated 2 out of 5 by Picky7 Not thrilled with the W
I checked in a Monday night to extremely loud music in the lobby and standing waiting at the reg desk to get checked into my room. The room was cold and odd.. nightable is low to the ground so not very easy to reach items on table from the bed. The lighting in the room is entirely too bright. Disappointed not to have a coffee maker or tea. Went to use the "business center" which has no fax machine and had to try to access it during a special event being held on the mezzanine level. Neighbors in room next to me were extremely loud - loud music on the last night that I was there. The staff is friendly and polite, but this hotel just doesn't do it for me in terms of comfort.
January 28, 2013
Rated 5 out of 5 by tjm2122 Fantastic W
This starwood property far exceeded my expectations. I was contacted beforehand by welcome office agent Courtney (&after) and she did a fantastic job with answering any questions I had and was very courteous and helpful. As a platinum member I was upgraded to a gorgeous suite and was welcomed by some goodies and a nice note. This hotel and their welcome office agent, Courtney, provided fantastic service before, during, and after my stay. All W's should be like this. This property sets the bar for service and is by far the best W or other Starwood property experience I have experienced thus far. I will be back.
July 28, 2012
Rated 2 out of 5 by member1 does not deliver on services
Hotel is nice - rooms very comfortable.
Spa service sub-par.Massage therapist not experienced -- very uncmfortable.
Room service food was delivered cold - not good.
Stayed in other W and Starwood properites - over 100 nights -- first bad experience
August 13, 2013