Rated 5 out of 5 by NicknReese Great Staff!
Everyone at the W Boston was very friendly and accommodating. Great "can-do" attitudes, which were very much appreciated.
The hotel was also very clean, with several restaurant options just across the street and nearby.
August 13, 2012
Rated 5 out of 5 by mvTRfan Loved our stay
We loved our corner mega room, very helpful and friendly staff, enjoyed the lounge and Market restaurant.
August 5, 2013
Rated 5 out of 5 by BK1980 Always enjoy the W Boston
Another great stay here. Staff responds quickly to requests, and the hotel has been great with upgrades to suites as a Platinum SPG member.
July 12, 2013
Rated 5 out of 5 by Goody The Boston W is the best hotel in the city
WOW your staff are world class. The property is outstanding but the people are simply superb
August 6, 2013
Rated 3 out of 5 by mjmarshpa recent stay at W Hotel Boston
Hotel is okay. Seems to be a little understaffed at times. Food prices are exceptionally high for the total bill for room service. Food is fair and inconsistent. Bed is very nice.
November 20, 2012
Rated 5 out of 5 by HollygoestoBoston Great comfort & great location!
W quickly and pleasantly met all of my family's needs. Clean, comfortable, and accommodating.... Need I say more?
July 3, 2013
Rated 5 out of 5 by Texas123 W Boston staff excellent!
Staff was genuinely friendly, asked how my travel was and wrote a hand note thanking me for my loyalty. Nice touch!
June 29, 2013
Rated 2 out of 5 by Speaks Not for Weekends
Unless you enjoy loud hallway parties and being woken up by street noise from midnight until 3am you should stay away from this location on the weekend.
September 19, 2012
Rated 2 out of 5 by BusinessTravel22 Bumbling Staff
Week after week, the staff mixes up major items with my stay. OVERCHARGING seems to be a standard operating procedure with the W and Boston keeps this going. Corporate policy had me here but our company is looking to relocate due to frequent staff errors.
First, I get overcharged frequently. Second, the staff enters the room when you are out even though they have been explicitly told not too. Was locked out of the room for 2 hours and sat in the hallway for 1.5 hours before being offered another place to rest. Staff seems to have trouble following simple directions, no matter how well documented or frequently explained.
October 24, 2013
Rated 3 out of 5 by Cons69 Expensive parking
Very disappointed with cost of valet cost, wish I was made aware beforehand
September 10, 2012
Rated 3 out of 5 by traveler19 Not Family Friendly
This is a hip theater district hotel. Not really geared towards family.
February 23, 2012
Rated 5 out of 5 by mwood86 Excellent Hotel
This hotel is in an excellent area right in the Theater District. There are several good bars and restaurants to eat, including the hotel bar/lounge. I'm an SPG Gold member working on Platinum status, but I was extremely impressed when I was upgraded to the Extreme Wow Suite which is excellent in itself. Originally I had booked a corner suite with two queens, but they had sold out of them (Friday night). Had I had 4 people in the room it would have been a problem because there was only 1 King bed in the suite. They promptly brought up a roll-away bed when requested. Before my stay, I was contacted by Elena (W Insider) via email who left me an envelope for a few drink coupons in the hotel bars. This hotel exceeded my expectations, and I like the feel of having a direct contact with someone at the hotel should I need anything or have a problem. One criticism I do have though is that I called and asked Alaina at the front desk if the Suite was available for one extra night. She was supposed to call me back but never did, she left for the night. I had to call back and had the MOD look into it. All in all, no big deal and this is a modern, hip hotel with a nice feel to it. You won't regret booking a room at this hotel, I know this is the only one I'll stay at in Boston.
January 31, 2012
Rated 1 out of 5 by Hcoop7 Boston Madness
Stayed at the W in Boston. I've been there before and it was a lovely experience, so this one turned me off quite a bit.
After coming home from a show late at night, we found the street in front of the hotel blocked off. That was going to make it a problem to park our car in valet. I got out, walked down the street to find 10 security people monitoring the W for the drunken madness leaving the hotel or trying to get in. I explained to security that I needed help. One guy stepped up and said, well, go park in another garage. This was the opposite of the customer service I have become to know at W. When I said that it completely defeats the purpose of staying here and valeting my car, they offered no alternative solution. Just brushed me off as one of the other random people in the street. Moments later my boyfriend was able to pull the car up and park the car with the staff. These security people seemed to find amusement in my frustration. I spoke to the hotel manager and told her that it was unacceptable, she credited my parking fee. But the frustration of trying to navigate an unknown city late at night and park in my safe hotel has not been lost on me. But being made to feel foolish from the pompous staff will keep me from coming to any W in the future. Sad, because I love your hotels.
September 7, 2012
Rated 5 out of 5 by dcflyers Perfect Location, Great Staff
Location next to Boston Common and Gardens is perfect for walking to everything. Staff at this hotel is the friendliest and most welcoming we've seen anywhere, without being so casual that you feel you are in a lesser hotel. Really polished and poised without pretention of any kind. Everyone seemed genuinely interested in their position, and happy to be at work (how rare). They were also very well informed and helpful. Only thing missing is coffee/tea in the room. It seemed odd. Although there is 24/7 room service, I don't like to pay $15 for a cup of tea. Seems silly.
Rooms here, even on the 14th floor are noisy for a light sleeper. The construction of the building is just thin, it seems. But the beds are sooooooo comfortable, that we both slept through with only one wake up from sirens below on the street. (And I'm fussy about bedding -- these beds are as good or better than the Westin Heavenly).
We stayed as Starwood Gold guests, and were welcomed appropriately and given the 'perk' of free Wi-Fi among the 3 choices offered.
Parking was effrortless and valet and they said private and protected, and didn't seem high at $46 per day. We wouldn't try to use a car in Boston except to enter or leave the city -- much slower than walking. When needed we took taxis (which are evidently not required by law to provide air conditioning in the back for customers - be aware before you get in) for distances over a mile.
July 16, 2012
Rated 3 out of 5 by ddd148 Missing Some Marks
Usually W is pretty good but here they just missed the mark. First room was right over a function room that was having a disco party - when I called to deal with the issue at first was told no room was available. After I explained that I was a SPG Platinum and got a little obnoxious they, provided me a room on a higher floor that was very nice and quiet. I should not have had to become such a JERK TO GET MY ROOM CHANGED. They should have done this right away and I would not have had to change my mood.
Next day ordered a pot of coffee was told by the whatever/whenever - and this is a quote " I just took a bunch of room service orders and you will have to wait to get your coffee - you should come down stairs and get some coffee yourself “ REALLY? Of course it was not an option since I was not dressed etc… so I went without coffee until I went downstairs later.
Bartender served me a rancid (corked) glass of wine and when I sent it back he was unpleasant. It was not until his friend remarked that he could smell the bad wine two seats away that he seemed less annoyed. Which, by the way, was also a little off putting since he spent more time talking woth his friend than tending the bar.
There were a few other things but those were the biggest. However, this is not to say that the folks were not nice and that they were not trying because they were/did. It just seemed they did not know how to do their jobs. Since I spend a 100 plus night in hotels a year when the rate is 500 a night they should do better.
April 13, 2012
Rated 3 out of 5 by BrnHrnt Can't Beat the Location
As is consistent with the brand, this W is very chic with a vibrant lounge scene and thumping music in the lobby and elevators. Check-in was seamless although there was no mention of an upgrade due to our SPG Gold status. We had booked a king corner room and that's what we received, although it was on a high floor. Room had a neat layout, comfy bed, flat screen, and an entire wall of windows. The view of the Theater District was really nice.
WiFi is an extra charge at this property, I'm still not sure why they just can't bake it in to the room rate, and it would not allow us to utilize more than one device at the same time. Incredibly annoying to have to log in constantly as devices kept knocking each other off of the network. A phone call to the front desk resulted in the charge being removed, 15 bucks, but did not solve the problem. The underside of the toilet seat had urine stains, which is just gross, but the rest of the room was clean. My wife had to dial into a conference call for work utilizing a toll-free number. She called the front desk to make sure there would not be a charge and she was assured there wouldn't. Yep, you guessed it, charge on the folio. It was removed upon check-out but the W professional seemed fairly annoyed and said she had to check the list of approved toll-free numbers. No, really sister, we're just making it up.
Overall, excellent location in the middle of all that Boston has to offer. Due to noise levels, I wouldn't book the W if I had an early business meeting but for a fun getaway it should be fine.
I must say though that the W concept in Boston feels really close to the aloft brand. There should probably be a little more distance between them given the usual price differential.
February 20, 2012
Rated 3 out of 5 by joe1904 Big on Style, short on substance.
We were visiting Boston (we are locals but felt the need to stay in town - even though we live 15 minutes away). The reservation system asks for your arrival time (3:30) so the specified room could be prepared. We waited 45 minutes at the bar (thanks for the 1 free drink - even though there were three of us) - but kind - none the less.
Eventually I had to approach the front desk and inquire about the room (even though they said they would escort us when it was ready). Luckily the room was ready. I'm glad I was proactive. The room was... humid. Though I would assume from having the AC turned down during the reset? Regardless, I like a cool room (especially when it's 85-90 degrees out).
The 'mega room' was not that great. I would recommend you opt for something smaller/cheaper. Tons of wasted space and ill executed interior designs - we could have had a bonfire in the space that was clearly excess. nice if you have kids though. Could serve as a great play area.
The bathroom had a fabric divider between the main room and the shower - nice if you're staying with your wife/husband but not ideal with mixed company (as it offers no privacy). And no exhaust in the loo (you could imagine the rest). The shower was amazing though. I do need to invest in that shower head. Nice appointments throughout the bathroom. No lighting control for the private loo however, so hope that you don't need to use it while others are asleep - the light will surely wake them.
Beds: wonderful. iPod/iPhone charger by bedside: inoperable. Poorly laid out lighting controls for the backboard lamp that's tied to the main room control. We had to hunt for it - otherwise, in order to turn on the bathroom lights, you would have to turn on every light in the room practically.
The view was acceptable. The furniture - looked tired and felt very much like what you'd find in a college dorm room. Very much from ikea. Cheap.
The staff was AMAZING. They were good folks. The only real silver lining that this overpriced hotel afforded us. Would I stay here again? Only if I had a major discount - but never again in their 'Mega' room. It was large, but empty. A poor excuse for luxury and I would have to say that this hotel deserves to be taken down a notch. 3 stars. Clearly. With 4 star service.
July 9, 2012
Rated 2 out of 5 by msg85 not up to par
After staying at the W Boston it is clear the chain gets all the superficial little cutesy cool touches right but falls short on meaningful customer service and safety measures. Our first night, my party was jarred from a sound sleep by an emergency alarm. The system warned us about an emergency situation in the hotel with a conditional evacuation order. If we heard a further alarm, we were to exit the hotel. Some guests exited, others did not as no further info was provided. My four phone calls to the lobby went unanswered! Nobody it seems was manning the phones. The elevators were disabled and we could hear firetrucks. I vacillated between leaving my kids alone in the room to investigate or getting us all out. Just as we were about to leave, a hotel guest who went to investigate advised us everything was ok. Mind you, this was never officially conifrmed by anyone on staff. Had this been a real emergency there is no doubt in my mind the result could have been catastrophe. As a New Yorker who lives in the city and lived through 911 and two storms requiring evacuation, I know of what I speak.
I later found out there was some problem with the hotel's communication systems. So what. The hotel should have had staff dispersed throughout to knock on doors and advise us what was going on....unacceptable. Nobody at the hotel apologized or explained until I called to complain that the room hadn't been made up the next day...also unacceptable. When I also mentioned how unsettling the prior night was, I got a call back, not from the manager, but some other person who acknowledged that emergency protocols were insufficient and under review. He wanted ME to figure out how the hotel should "make it up me." I found this crass and did not appreciate it. I guess they figured they owed no gesture whatsoever because they did absolutely nothing. The hotel provides a free car and driver for short stints which is a very nice touch except their driver isn't well-versed in Boston despite a nav system. The two times we used the service we got lost. The water pressure and temperature in the shower is terrible and there isn't enough light when you close the curtain so you are taking a cool shower in the dark. Oh, and don't arrive one minute after 10:30 am for breakfast because they will turn you away without so much as a recommendation for another place to go.
March 28, 2013
Rated 5 out of 5 by JohnsonMZ This hotel has great location
This is the second time I stayed at W Boston hotel. The location is fantastic. It is within walking distance to many sightseeing spots. The overall W Boston experience is excellent. My family loved the decoration, the friendly staff, the hard working cleaning crew, and the delicious food in Market. There is hot coffee in the morning and cold water during the day at the front desk. It was really nice to be able to have some cold water as soon as you enter the hotel, especially after a hot day walking around the city . They provided us the very best and the staff was very helpful. It was a nice family vacation for us and we would love to stay in W Boston again.
July 10, 2012
Rated 4 out of 5 by Ping4 My Bad Timing
The hotel is always consistent until this visit and perhaps it was just me. Been Gold for 2 - 3 years now and don't expect much but after previous stays and stays at some Westin Resorts expectations have been raised. On this visit I was assigned a room directly above the lobby facing the front of the hotel. For a small town boy the city noises and sirens prevented sleep. Asked the front desk 2 times for a move but apparently the hotel was sold out. Perhaps there are other reasons my 4 night was assigned this room that I personally feel shouldn't have been assigned to a Gold member..BUT maybe the property was filled with Elite. Market was great quality and service!
May 21, 2012
Rated 4 out of 5 by DPK17 Issue
Dirty bath room door. Everything else was on par with Other W's
December 23, 2013
Rated 5 out of 5 by MK23 Great Overall Experience
The staff at the W Boston was amazing. From the second we checked in, throughout our stay, and right up until we left for the airport, the staff was friendly, helpful, and upbeat. The hotel itself was impressive. It had a fresh, clean, modern vibe and was located in a great spot for everything we needed! We stayed in a cool corner room, it was very comfortable and modern and exceeded all expectations. The bathroom was spacious and the bed was to die for!! Pretty good view of the city too! Bliss Spa was incredible and we already can't wait to go again! Without hesitation, we will be staying at the W again, whether it be in Boston or another city. We loved our experience here!
February 7, 2013
Rated 4 out of 5 by Bostonbean Disappointing Experience
I checked into this hotel on Monday & they cleaned my room one time during my 6 day stay. They initially said it was because I chose the 'green' option which was to clean your room every other day. However, they didn't do this either. We had to call several times just to get towels replaced. In addition, the bed and pillows were way too soft & uncomfortable. Overall the hotel is nice & the staff is great. However, if you stay here do not get a room facing Stuart Street as it is SO noisy at night. Lastly, while it is nice to say you have an Acura available for drop-offs, we were never once able to use it.
July 8, 2013
Rated 4 out of 5 by Claires too loud at night
very good experience, until bedtime, could not sleep due to sirens/ambulance noise all night and loud guests in hallway around 3am
would not stay here again unfortunately due to these reasons. It seemed like the windows were open, but they weren't. Our family members in 2 other rooms on the same floor , had the same disruption.
December 9, 2013
Rated 5 out of 5 by LAW87 Great hotel, interesting room
We booked in for one night, into a Wonderful Room, which is 350 sq ft of space. While the comfort of the bed, and cleanliness were up to standards, the room layout was very odd. Upon entering, you are in a hall, and then a turn, before you get to the living space. Terrible waste of space. The TV was hung from the window, blocking the view, and making it impossible to sit in the chair. But the only place for the TV, given the position of the bed. The bathroom again, was roomy, but the toilet was crammed into a very tiny space with little door clearance, and the shower was narrow and not well lit.
Usual great service and standards, but I won't choose to stay in a Wonderful Room again.
May 6, 2013
Rated 5 out of 5 by PattyCon W Boston
This is a perfect hotel for going to a show in Boston. It is an easy walk to all the Theaters and some great restaurants. It has a beautiful lounge on the first floor too. Being a Starwood rewards member I received coupons for 2 free drinks at the bar and a free water in the room. I was upgraded to a corner room on the 14th floor. The view was terrific. From here you can walk to almost anywhere. We walked down to Boylston St. and did some shopping. No worries or complaints.
November 24, 2013
Rated 5 out of 5 by Baconator12 Great, accommodating staff
The staff at the hotel was kind and engaging, checking me in early and upgrading me to wicked awesome room. I travel a lot for work, and the staff at the W reinforced why I stay at Starwood when I can. The location is great as well.
December 11, 2013
Rated 3 out of 5 by bronte1313 Good but not great
The first time we stayed at this hotel we had a great experience. That was not the case this time. It was still a nice place to stay, but we had some minor issues. The water in the shower never got above warm. I prefer a hot shower. The cleaning crew did not come to our room while we were gone for the day. Each day we were there, the crew was coming by around 4. We were already back from our day excursions by then and trying to get some downtime before heading out for dinner. We were usually gone between 10 and 3-4. The makeup mirror was broken in the room and a few of the channels on the TV were inexplicably on mute. We still love the W chain, but we had an off experience this time.
January 3, 2013
Rated 5 out of 5 by Bit13 Great Hotel but Beware of Valet Parking
Last month, we stayed at W Boston and had a fabulous stay. The hotel front desk staff were warm and helpful; the concierge was great and assisted in new reservation; and bellhops were first class. The only issue and a major one was what happened to our valet parked car. Since we didn't need the vehicle during our stay, it remained in the possession of the valet for several days. After checking out, our car was retrieved and we left Boston. In an hour, we stopped for gas. As I exited the car, I noticed a wet area on the passenger side mirror frame. To my surprise, I discovered that "dark touch up" paint had been applied over two newly scratched areas. After arriving home, I noted that the reverse of the car claim check of the company that services W requires that any claim must be made before leaving the premises. This is reasonable but valuable lesson learned here. Take photos of your car - 360s (front, mirrors, doors, rear, etc) with your cell phone just before you give your keys to the attendant. These snaps might be useful if damage occurs while the valet has your car. Overall, we love the W Boston and our stay was first class. I would return to W Boston without reserve and highly recommend this hotel!
December 14, 2013
Rated 4 out of 5 by Hisgirl01 Overall Good
This was our first visit to a W Hotel. We were very surprised how it was upscale and had a modern feel. We felt at home for the most part. The only downfall that bothered me the most is that I was told that our breakfast package could be brought to the room. At check-in I double checked to make sure and I was told to call down in the morning to make the accommodations. I woke up early just to place the order only to find out that we had to go downstairs for breakfast. With the slogan that they recite I wouldn't see why it would be an issue to delivery our breakfast. We had the breakfast package.
July 5, 2012