Rated 5 out of 5 by Jennifer82 Wonderful experience staying at this hotel!
It was my first trip to Boston and my boyfriend and I stayed here and couldn't have been happier. Staff was absolutely amazing, W staff is always helpful but they also blend into the background so you feel almost like you have an apartment in the city. I love that about these hotels. We used points for our stay and were upgraded to a corner room on the top floor even through the weekend. It was gorgeous and had floor to ceiling windows and a view of Boston Common. We were there to see a show and Wang's Theatre was right around the corner which made it very convenient, we also were walking distance to some really great restaurants. We had cocktails at the bar downstairs, but they were outrageously expensive and it was packed. It would be nice if there was a separate bar for SPG members or at least SPG gold to avoid the crowds after events get out. Great staff though and we would love to stay here again (unless we stay at the Liberty Hotel next time in the Luxury Collection)
October 25, 2011
Rated 5 out of 5 by KingDaddio I was Wow'd
The W Boston Wow suite is awesome. The amenities are fantastic and the views of Boston are spectacular. The W Boston front desk staff and W Insiders are the best in the industry. I am looking forward to my next stay at the W Boston.
February 5, 2014
Rated 5 out of 5 by jbmb Staff extremely helpful and knowledgeable
The staff here definitely made the difference for us in having a memorable experience. The concierge was friendly and knowledgeable. The "W insider" contacted us by email in advance to offer assistance with our specific needs and went over the top in providing service that made our weekend a wonderful memory!
December 14, 2011
Rated 5 out of 5 by MSanchez Fantastic Stay
Once again, my stay at the W in Boston could not have been better. The staff are the nicest people you could meet, and they took care of our every need. I highly recommend this hotel to anyone staying in Boston
June 23, 2014
Rated 5 out of 5 by malaea3 Fabulous Service
This hotel was wonderful. The customer service from the front desk to the valet and housekeeping were outstanding. The rooms were very spacious and always well maintained. I would definitely stay here again when visiting Boston.
A special thank you to Avani for outstanding customer service with a smile :)
June 28, 2012
Rated 5 out of 5 by Roamer711 Outstanding, personal service, and great location!!!
The W Boston is my preferred destination whenever in Boston. Great location, outstanding food and an enticing bar menu. The rooms are spacious, generous and typically modern W-esque, having been in Marvelous Suites, Cool Corner Suites and Wow Suites, with my business colleagues having similar experiences, including their Extreme Wow Suite.
But the W's greatest assets are their people! Having stayed several times, the service has always been exceptional. In my recent short stayover, Elena, their dedicated W Concierge, fulfilled my pre-arrival requests, including finding a perfect restaurant venue, and a pre-dinner drinks establishment, answering all my e-mail requests with sincere interest and professionalism. Similar accolades need to be extended to Elaine, Director of Welcome.
The W Boston truly fulfills 'Whatever, Whenever'!!!
I have utmost confidence to recommend business colleagues, friends and family alike to stay at the W Boston, whenever in the area.
Superb team and hotel!!!
April 7, 2012
Rated 5 out of 5 by PSaq Amazing stay in Boston
The staff was really friendly and personable. They were kind enough to leave a "thank you" note with cupcakes in my room. I would have loved black-out curtains in the room. Otherwise, perfect stay.
June 23, 2014
Rated 5 out of 5 by Jason0131 good experience
It was a good experience in this hotel. will come back again
March 3, 2014
Rated 5 out of 5 by Baconator12 Great, accommodating staff
The staff at the hotel was kind and engaging, checking me in early and upgrading me to wicked awesome room. I travel a lot for work, and the staff at the W reinforced why I stay at Starwood when I can. The location is great as well.
December 11, 2013
Rated 5 out of 5 by Sharon1 This hotel is well situated
We enjoyed staying at this W. The past few times we stayed in the Copley area hotel which we also liked. We realized that this one is a bit more centerally located to walk around the city. Everyone was very accomodating and friendly.
August 18, 2013
Rated 5 out of 5 by mokie boston w
5 star service, beautiful hotel, needs softer towels and face cloths. awesome soap and bath products, corner room had a great view of the hotel roof, disappointing other than that, would stay at a w hotel anytime
November 25, 2013
Rated 5 out of 5 by Roadwarrior24 Quick visit
This hotel has the best service. Whatever you need they will do their best to make it happen. My bathroom needed a little freshening on arrival and they immediately sent someone to rectify the situation.
December 6, 2013
Rated 5 out of 5 by NicknReese Great Staff!
Everyone at the W Boston was very friendly and accommodating. Great "can-do" attitudes, which were very much appreciated.
The hotel was also very clean, with several restaurant options just across the street and nearby.
August 13, 2012
Rated 1 out of 5 by DRDd Too Loud!
The room next door had loud parties going on both nights and I had to call security both nights to complain. I can understand the loud lobby bar but my room should be a sanctuary to get the rest I needed and expected.
May 13, 2013
Rated 5 out of 5 by Karenpt34 Customer service
The staff went above and beyond expectations to be helpful and address any questions or concerns I had immediately!,,,
January 14, 2014
Rated 5 out of 5 by IreneCalifornia Modern, but cozy, great location & staff
In theather district, with historic taverns, Chinatown nearby, Boston Commons, subway.
Excellent rooms, well-appointed.
Courtesy van service within city during day very appreciated!
September 28, 2013
Rated 2 out of 5 by Jonnyrox Hotel fell short
W Boston seems to be run down and under staffed. For a realitivly new property there were many examples of differed maintence that were visable both in public area's and the room.
September 23, 2013
Rated 3 out of 5 by mjmarshpa recent stay at W Hotel Boston
Hotel is okay. Seems to be a little understaffed at times. Food prices are exceptionally high for the total bill for room service. Food is fair and inconsistent. Bed is very nice.
November 20, 2012
Rated 5 out of 5 by MONSTERMAN1963 The W and Fenway = A knockout punch
Came to Boston to sight see and take in a Red Sox game and the experience was AWESOME. Location made it easy to sight see via the T, or cab or walk. I highly recommend it.
August 1, 2013
Rated 5 out of 5 by Ken15 Blizzard
Arrived to blizzard in Boston. Treated very well at this hotel
January 23, 2014
Rated 5 out of 5 by BK1980 Always enjoy the W Boston
Another great stay here. Staff responds quickly to requests, and the hotel has been great with upgrades to suites as a Platinum SPG member.
July 12, 2013
Rated 5 out of 5 by Bit13 Great Hotel but Beware of Valet Parking
Last month, we stayed at W Boston and had a fabulous stay. The hotel front desk staff were warm and helpful; the concierge was great and assisted in new reservation; and bellhops were first class. The only issue and a major one was what happened to our valet parked car. Since we didn't need the vehicle during our stay, it remained in the possession of the valet for several days. After checking out, our car was retrieved and we left Boston. In an hour, we stopped for gas. As I exited the car, I noticed a wet area on the passenger side mirror frame. To my surprise, I discovered that "dark touch up" paint had been applied over two newly scratched areas. After arriving home, I noted that the reverse of the car claim check of the company that services W requires that any claim must be made before leaving the premises. This is reasonable but valuable lesson learned here. Take photos of your car - 360s (front, mirrors, doors, rear, etc) with your cell phone just before you give your keys to the attendant. These snaps might be useful if damage occurs while the valet has your car. Overall, we love the W Boston and our stay was first class. I would return to W Boston without reserve and highly recommend this hotel!
December 14, 2013
Rated 5 out of 5 by Texas123 W Boston staff excellent!
Staff was genuinely friendly, asked how my travel was and wrote a hand note thanking me for my loyalty. Nice touch!
June 29, 2013
Rated 5 out of 5 by HollygoestoBoston Great comfort & great location!
W quickly and pleasantly met all of my family's needs. Clean, comfortable, and accommodating.... Need I say more?
July 3, 2013
Rated 5 out of 5 by mvTRfan Loved our stay
We loved our corner mega room, very helpful and friendly staff, enjoyed the lounge and Market restaurant.
August 5, 2013
Rated 5 out of 5 by Goody The Boston W is the best hotel in the city
WOW your staff are world class. The property is outstanding but the people are simply superb
August 6, 2013
Rated 3 out of 5 by Cons69 Expensive parking
Very disappointed with cost of valet cost, wish I was made aware beforehand
September 10, 2012
Rated 5 out of 5 by tnbn123 nice staff
loved that you sent 2 beers with patriot cozies. nice touch
October 21, 2013
Rated 3 out of 5 by traveler19 Not Family Friendly
This is a hip theater district hotel. Not really geared towards family.
February 23, 2012
Rated 2 out of 5 by gzicherm Low Value for Money, Meh, Dated
All the usual issues with the W brand - it feels dated, showers and beds are old and need replacing, room decor is worn, amenities are poor (like the prison curtains that don't close all the way...but there is an oversized tic tac toe board in the room...so there's that), room layouts are needlessly "unusual" without delivering any aesthetic value, etc.
Also had a bad breakfast experience here (seems a trend for SPG properties in Boston), and at $400+/night, certainly not worth the money. If you see it on sale for $150 and sleep isn't thaaaat important, you might enjoy it.
Reasonably good location for downtown though.
April 10, 2014