Rated 5 out of 5 by cfla Lovely. Great staff.
Not too hip as other Ws can be. Staff was very nice. Location can't be beat. Much better than Westin near convention ctr.
March 11, 2014
Rated 5 out of 5 by Baconator12 Great, accommodating staff
The staff at the hotel was kind and engaging, checking me in early and upgrading me to wicked awesome room. I travel a lot for work, and the staff at the W reinforced why I stay at Starwood when I can. The location is great as well.
December 11, 2013
Rated 5 out of 5 by Sharon1 This hotel is well situated
We enjoyed staying at this W. The past few times we stayed in the Copley area hotel which we also liked. We realized that this one is a bit more centerally located to walk around the city. Everyone was very accomodating and friendly.
August 18, 2013
Rated 5 out of 5 by SoloTraveler1 W Hotel Boston, MA
I love this hotel! It is totally happening. The location is in the theater and arts district. It was a short walk to the Freedom Trail. Hotel Parking fees were Very Expensive, so if you have a car....you may want to use public parking.
The Concierges were super friendly and helpful. Special acknowledgment to check in Bojana K., and desk personnel Caroline B. and valet Juan E.
I took a bus from Boston to New York. It was less than 1/2 mile walk (with luggage) to the Bus Terminal.
July 6, 2014
Rated 5 out of 5 by mokie boston w
5 star service, beautiful hotel, needs softer towels and face cloths. awesome soap and bath products, corner room had a great view of the hotel roof, disappointing other than that, would stay at a w hotel anytime
November 25, 2013
Rated 5 out of 5 by NicknReese Great Staff!
Everyone at the W Boston was very friendly and accommodating. Great "can-do" attitudes, which were very much appreciated.
The hotel was also very clean, with several restaurant options just across the street and nearby.
August 13, 2012
Rated 1 out of 5 by DRDd Too Loud!
The room next door had loud parties going on both nights and I had to call security both nights to complain. I can understand the loud lobby bar but my room should be a sanctuary to get the rest I needed and expected.
May 13, 2013
Rated 5 out of 5 by Roadwarrior24 Quick visit
This hotel has the best service. Whatever you need they will do their best to make it happen. My bathroom needed a little freshening on arrival and they immediately sent someone to rectify the situation.
December 6, 2013
Rated 5 out of 5 by Jason0131 good experience
It was a good experience in this hotel. will come back again
March 3, 2014
Rated 5 out of 5 by IreneCalifornia Modern, but cozy, great location & staff
In theather district, with historic taverns, Chinatown nearby, Boston Commons, subway.
Excellent rooms, well-appointed.
Courtesy van service within city during day very appreciated!
September 28, 2013
Rated 2 out of 5 by Jonnyrox Hotel fell short
W Boston seems to be run down and under staffed. For a realitivly new property there were many examples of differed maintence that were visable both in public area's and the room.
September 23, 2013
Rated 3 out of 5 by mjmarshpa recent stay at W Hotel Boston
Hotel is okay. Seems to be a little understaffed at times. Food prices are exceptionally high for the total bill for room service. Food is fair and inconsistent. Bed is very nice.
November 20, 2012
Rated 4 out of 5 by AmyG67 Great Vibe, Awesome Staff
Everything about the hotel was fantastic, except for the noise while trying to sleep. We were on a high floor but we still heard the music from the lounge on the main floor as well as the street noise. The hotel needs to get better insulated windows. When I returned, I emailed the hotel manager about my experience, he told me when I comeback they will make sure to comp me ear plugs & dream water ....I will leave this to your own judgement
July 8, 2014
Rated 5 out of 5 by MONSTERMAN1963 The W and Fenway = A knockout punch
Came to Boston to sight see and take in a Red Sox game and the experience was AWESOME. Location made it easy to sight see via the T, or cab or walk. I highly recommend it.
August 1, 2013
Rated 5 out of 5 by Karenpt34 Customer service
The staff went above and beyond expectations to be helpful and address any questions or concerns I had immediately!,,,
January 14, 2014
Rated 5 out of 5 by BK1980 Always enjoy the W Boston
Another great stay here. Staff responds quickly to requests, and the hotel has been great with upgrades to suites as a Platinum SPG member.
July 12, 2013
Rated 5 out of 5 by Ken15 Blizzard
Arrived to blizzard in Boston. Treated very well at this hotel
January 23, 2014
Rated 3 out of 5 by NYCLass only one concern
I love the W and am very loyal, but had a disappointing surprise when I was assigned a room that was not ready. The bed was in disarray, and even though the staff came and put a duvet on it, I wondered all night if the sheets had been changed and it made me uneasy. I was very surprised I wasn't immediately moved into a new, prepared room. Other than that, service was fine and room service was excellent
July 9, 2014
Rated 5 out of 5 by Texas123 W Boston staff excellent!
Staff was genuinely friendly, asked how my travel was and wrote a hand note thanking me for my loyalty. Nice touch!
June 29, 2013
Rated 5 out of 5 by HollygoestoBoston Great comfort & great location!
W quickly and pleasantly met all of my family's needs. Clean, comfortable, and accommodating.... Need I say more?
July 3, 2013
Rated 5 out of 5 by mvTRfan Loved our stay
We loved our corner mega room, very helpful and friendly staff, enjoyed the lounge and Market restaurant.
August 5, 2013
Rated 5 out of 5 by Bit13 Great Hotel but Beware of Valet Parking
Last month, we stayed at W Boston and had a fabulous stay. The hotel front desk staff were warm and helpful; the concierge was great and assisted in new reservation; and bellhops were first class. The only issue and a major one was what happened to our valet parked car. Since we didn't need the vehicle during our stay, it remained in the possession of the valet for several days. After checking out, our car was retrieved and we left Boston. In an hour, we stopped for gas. As I exited the car, I noticed a wet area on the passenger side mirror frame. To my surprise, I discovered that "dark touch up" paint had been applied over two newly scratched areas. After arriving home, I noted that the reverse of the car claim check of the company that services W requires that any claim must be made before leaving the premises. This is reasonable but valuable lesson learned here. Take photos of your car - 360s (front, mirrors, doors, rear, etc) with your cell phone just before you give your keys to the attendant. These snaps might be useful if damage occurs while the valet has your car. Overall, we love the W Boston and our stay was first class. I would return to W Boston without reserve and highly recommend this hotel!
December 14, 2013
Rated 5 out of 5 by Goody The Boston W is the best hotel in the city
WOW your staff are world class. The property is outstanding but the people are simply superb
August 6, 2013
Rated 3 out of 5 by Cons69 Expensive parking
Very disappointed with cost of valet cost, wish I was made aware beforehand
September 10, 2012
Rated 3 out of 5 by traveler19 Not Family Friendly
This is a hip theater district hotel. Not really geared towards family.
February 23, 2012
Rated 5 out of 5 by tnbn123 nice staff
loved that you sent 2 beers with patriot cozies. nice touch
October 21, 2013
Rated 5 out of 5 by bamma Staff
I forgot my cellphone charger and my phone was dying. I needed to get on a business call asap. The staff person who checked me in took my phone to the office and charged it enough while I was checking in so I could make a call! She wa so sweet!
July 14, 2014
Rated 4 out of 5 by Mikey21 Fantastic Hotel
My son and I were in town for a few days. The hotel was exactly what we had expected and more. Staff went above and beyond and were there to meet any request/need that we had. Would highly recommend the W Boston and if we are back in Boston, we will be coming back.
July 13, 2014
Rated 5 out of 5 by mwood86 Excellent Hotel
This hotel is in an excellent area right in the Theater District. There are several good bars and restaurants to eat, including the hotel bar/lounge. I'm an SPG Gold member working on Platinum status, but I was extremely impressed when I was upgraded to the Extreme Wow Suite which is excellent in itself. Originally I had booked a corner suite with two queens, but they had sold out of them (Friday night). Had I had 4 people in the room it would have been a problem because there was only 1 King bed in the suite. They promptly brought up a roll-away bed when requested. Before my stay, I was contacted by Elena (W Insider) via email who left me an envelope for a few drink coupons in the hotel bars. This hotel exceeded my expectations, and I like the feel of having a direct contact with someone at the hotel should I need anything or have a problem. One criticism I do have though is that I called and asked Alaina at the front desk if the Suite was available for one extra night. She was supposed to call me back but never did, she left for the night. I had to call back and had the MOD look into it. All in all, no big deal and this is a modern, hip hotel with a nice feel to it. You won't regret booking a room at this hotel, I know this is the only one I'll stay at in Boston.
January 31, 2012
Rated 1 out of 5 by Hcoop7 Boston Madness
Stayed at the W in Boston. I've been there before and it was a lovely experience, so this one turned me off quite a bit.
After coming home from a show late at night, we found the street in front of the hotel blocked off. That was going to make it a problem to park our car in valet. I got out, walked down the street to find 10 security people monitoring the W for the drunken madness leaving the hotel or trying to get in. I explained to security that I needed help. One guy stepped up and said, well, go park in another garage. This was the opposite of the customer service I have become to know at W. When I said that it completely defeats the purpose of staying here and valeting my car, they offered no alternative solution. Just brushed me off as one of the other random people in the street. Moments later my boyfriend was able to pull the car up and park the car with the staff. These security people seemed to find amusement in my frustration. I spoke to the hotel manager and told her that it was unacceptable, she credited my parking fee. But the frustration of trying to navigate an unknown city late at night and park in my safe hotel has not been lost on me. But being made to feel foolish from the pompous staff will keep me from coming to any W in the future. Sad, because I love your hotels.
September 7, 2012