Rated 4 out of 5 by Hisgirl01 Overall Good
This was our first visit to a W Hotel. We were very surprised how it was upscale and had a modern feel. We felt at home for the most part. The only downfall that bothered me the most is that I was told that our breakfast package could be brought to the room. At check-in I double checked to make sure and I was told to call down in the morning to make the accommodations. I woke up early just to place the order only to find out that we had to go downstairs for breakfast. With the slogan that they recite I wouldn't see why it would be an issue to delivery our breakfast. We had the breakfast package.
July 5, 2012
Rated 5 out of 5 by Roadwarrior24 Quick visit
This hotel has the best service. Whatever you need they will do their best to make it happen. My bathroom needed a little freshening on arrival and they immediately sent someone to rectify the situation.
December 6, 2013
Rated 5 out of 5 by Tara213 Excellent service, great stay
We stayed at the W Boston for our anniversary weekend. They asked us on check-in why we were here and we told them and then later that night when we returned we found a card and cupcakes in our room wishing us a happy anniversary! Very sweet!
The rooms are great! Well sized, comfortable and inviting. It makes it easy to relax without getting lost or feeling cramped. The furniture, bedding and bathroom are all fantastic.
The staff is helpful, friendly and easy to work with. They were informative without being presumptuous and helped out as quickly as possible when there was a challenge (our key cards were not working at one point.)
Overall, great property, great people, totally worth the value.
February 4, 2013
Rated 3 out of 5 by Plazahome Disappointed
For a "luxury" hotel I found that the room was smallish, and that the lighting was quite inadequate, especially for reading in bed, and awkwardly placed. The bed was comfortable but the mattress was so soft that my back let me know it in the morning.
The absence of a coffee maker in the room was extremely disappointing as I don't like to wait for a cup of coffee in the morning.
I like to bathe rather than shower and was surprised that there was no tub. The public spaces are appealing,and the staff very pleasant, but the above items are sufficiently important to me that I wouldn't return.
April 26, 2013
Rated 5 out of 5 by DCguy20036 Cool Hotel in the Not so Trendy Theatre District
My arrival at the W hotel was not spectacular. The room was not ready until 45 minutes after check in time. They were kind enough to upgrade me, but upon check out I learned that they charged me for the upgrade (I had not asked for an upgrade, and thought it was due to my platinum status). The manager fixed it when I was lucky enough to notice the wrong amount on the bill, but this took about 20 minutes. Still, the W hotel itself is very nice. the lobby is cool and modern. There is a small lobby bar that is nice and has good snacks. There were apparently plans for a larger bar that never materialized. The rooms are clean and modern and the hosekeeping was very good. If you want to stay in the theatre district, the location is superb, but if you are unfamilar with Boston and want to explore the city, the hotel is not really centrally located.
I have stayed at many Starwood hotels in Boston and I would rank the W in the top two.
December 21, 2011
Rated 5 out of 5 by jjbritt AMAZING CARE OF GUESTS
I arrived a bit under the weather at the W Boston on Stuart Street and the check in staff was most swift and helpful. We quickly got settled into our lovely room (amazing WOW room). When it turned out I needed a doctor, they again came to the rescue and helped arrange for an INN HOUSE DOCTOR to arrive. She assessed my health (luckily was able to take care of my ails). The concierge followed up with a call to check on me -- it all felt so professionally "homey". Never fun to get sick while traveling however the W Boston helped make the situation as good as it could be, Thanks.
May 16, 2012
Rated 5 out of 5 by John1234 Freindly and helpful staff
I had a very comfortable stay here for a conference I was attending. The staff has to be the best feature of this hotel as they go out of their way to help you. Anything from helping me find the best way to walk to South Street station to catch the train (only 10 min walk), to getting floss when I needed it.
The location is great, just 1 block south of the Commons, and there are many restaurants and theaters nearby. The only criticism I have is that my room facing Stuart St. got a little noisy at night. I would request the other side next time. Overall, I enjoyed my stay.
July 28, 2012
Rated 5 out of 5 by AOA2012 Fanttastic Experience
This was our first trip to Boston and we enjoyed it so much that we will plan on coming back and stayed at the W hotel. The check-in was fast and efficient and hotel staff recognized that we were Gold members and described all the great benefits. Lilia and Guillermo at Whatever/Whenever were outstanding at recommending the places to eat and visit. They went above and beyond and we want to say a big thank you. The Wonderful room was clean and spacious and comfortable. The hotel is walking distance to pretty much everything in Boston. I will highliy recommend this hotel.
May 9, 2013
Rated 5 out of 5 by chatnoir95 Excellent Hotel!
I visit Boston from time t time for business and for recreation. This was the first time I stayed at W Boston, and I had a wonderful experience.
The staffs were wery friendly and professional. For example, upon my check-in, the rooms were not quite ready and the manager at the front desk treated us at the bar while the room was getting ready to make sure we enjoy our stay. Also, the door mats in the elevator were changing from "Good Morning" to "Good Afternoon" to "Good Night" depending on the time of the day. My kids loved it!
Wonderful hotel! Highly recommended.
August 6, 2012
Rated 5 out of 5 by mokie boston w
5 star service, beautiful hotel, needs softer towels and face cloths. awesome soap and bath products, corner room had a great view of the hotel roof, disappointing other than that, would stay at a w hotel anytime
November 25, 2013
Rated 3 out of 5 by Boston4313 Poor restaurant service
Service in the restaurant at dinner was no better than average. For instance, the first wine pour was too little wine; not a full serving. Waiter was not attentive. At breakfast, the service was miserable. Coffee was not refreshed. Waiter was very slow in taking order and even slower in serving it. There also was a delay in getting the check. I had to ask the hostess for more coffee and then for the check. Instead of bringing me more coffee, which she could and should have done, she we looking for someone else to bring more coffee, introducing further delay.
April 4, 2013
Rated 5 out of 5 by MAB2 Why I love the W Hotel
I love the W. Great staff, great room, SO accommodating, and always great food. AND great gym. We ended up with 2 beds, a ton of room in the suite for activities, and the staff was great about accommodating a case of wine we had leftover from a wedding. So good in fact that we ended up giving them the case at the end of our stay.
I'd highly recommend this hotel to anyone in Boston for any reason - business or pleasure. Thanks W for making our stay amazing as always.
ONLY hiccup was a construction crew that woke us up at 8 the first morning we were there with a jackhammer, but the staff was graceful and accommodating with offers to move our room, and finding out more information about the duration of the work being done.
June 8, 2012
Rated 5 out of 5 by CD2112 The Excellent W Specialists Make this W Hotels Property Stellar
As an SPG member since 2000, I make it a priority to patron a W Hotel property whenever I travel. Unfortunately during one of my stay's a valet left the key fob for my Infiniti in another guests vehicle, leaving me stranded overnight until the key was located. Fortunately, everyone from the head of valet operations to the Director of the Welcome Office, went above and beyond my expectations in accommodating my stay. The head of valet operations even brings me a Starbucks latté to my car whenever I return! I cannot recommend this property enough.
November 30, 2012
Rated 4 out of 5 by DaddyWongTurn4theW Great Location, Responsive Talent
My wife checked in days before I got there and the staff was fab.
We are both Gold SPG members and they responded to our request and moved us to a nice corner room for the weekend. That made the difference for us, as we enjoyed to comfort of the room and unique location of the W.
Only recommendations are the toilet location i small and cramped. getting in, closing the door, was difficult, especially if I sat first. And, while I understand the screen between the bath and teh bedroom, the option for complete privacy would have been nice.
October 6, 2012
Rated 5 out of 5 by SYCanada Good experience with 2 month stay
Stayed here for 2 months on business, was quite impressed with overall service and hotel:
- Quite a nice vibe
- Great, helpful door staff
- Generally helpful staff
- Nice recognition of SPG with personalized welcome treats each week
- Loved the comfy beds & bathrooms & bliss products
- Staff relatively quick with requests e.g. broken iphone charger
- Double points for duration of stay was a nice bonus
Could be better:
- Faster room service - sometimes took more than 30 min
- Better gym, it was kind of small / limited
August 19, 2013
Rated 4 out of 5 by MikeNLar Felt welcome
We loved our stay. Great location to the park, Beacon Hill, Seaport, etc. We walked everywhere without a problem. The room was spacious and comfortable. The only negatives were no pool and the view out our room was of a roof. But we werent planning on spending much time in the room so that wasnt an issue.
The best part was the friendly and helpful staff. The concierge contacted us a week before via email to help with planning our days and dining. Excellent recommendations and bookings. That really set them apart from other hotels
August 16, 2012
Rated 5 out of 5 by Darius Extreme WOW was beyond expectations
This stay was brought to above my expectations not only by the upgrade to Extreme WOW, but by the attentiveness of ALL staff to our needs for this stay. As a busy downtown location in Boston on a Saturday night stay (hotel was very busy), the staff remained courteous and effective which is a true testiment to good management. Wheels (valet) was always there for us even when we returned at a packed curbside late Saturday night!
Facility is well maintained and a delight to stay at. This W will see me again in the near future!
October 15, 2012
Rated 5 out of 5 by TJoey Simply the best
I work really close to the W Boston, but live in Providence, RI. I had to work a recent weekend, which I do not normally have to do, and faced with commuting to and from 12 times in a row, I opted to splurge on a room for the weekend so I could avoid the commute. For some reason I didn't have very high expectations, maybe because I can see the hotel from office. I don't know. However, I had a phenomenal stay. I did it up too. I had an evening of Bliss treatments, dinner in the Living Room and drinks. I had room service (twice). It was great. Out of all of the W's I've stayed at, this one was by far the very best. I think I'll make the weekend thing a regular thing, even though I only live 50 miles away. Thanks to the team for making a working weekend still fun!
February 5, 2013
Rated 5 out of 5 by Gypsygirl Great hotel
We were greeted by great staff...checked in properly and efficiently by Danielle and loved our funky corner suite. What was really over the top was the service by concierge Lilia..she helped us with a search for a watch battery and advised (truthfully) on tickets for the baseball game. As well there was a delicious follow-up! I
In the reviews that we had read there was mention of noise b/c of nightclubs...we never heard a thing. Great stay, great hotel amazing staff.
September 23, 2013
Rated 5 out of 5 by Gary1203 W Hotel Stay 4/23-4/25/2013
Sent an e-mail to GM. Briefly, everything was perfect., especially the service by Alex in the restaurant. I found, however, the potatoes way over cooked...far too crispy like a potato chip "rock". The hotel is consistently of high quality and we can look to Josh, the concierge, to help us with our needs. The Acura is a very nice addition to the service at the hotel, although the driver got lost getting us to the Museum of fine arts which resulted in a one hour trip that should have taken only 15-20 minutes at most.
April 26, 2013
Rated 5 out of 5 by Mimi777 Extremely happy
I was at first a little hesitant booking the hotel, because the room I reserved did not have a picture on the website. My boyfriend and I booked it anyway, and to our surpirse, it was absolutely lovely. The hotel is elegantly chic, not overly done. The lounge was delicately romantic. The food in the Market was absolutely delicious, and the hotel is situated within walking distance to the major tourist areas. . The room was just so awesome. I totally recommend this hotel.
September 13, 2012
Rated 3 out of 5 by lambus Hotel Improvement for Business Person
Room on Sixth Floor / Stuart Street. Very loud and is a connecting room. For someone who is a Gold member I expected a better room. I will stay at another Starwood hotel on my next stay in Boston. Room was loud both from an internal (connecting room) and external (street) perspective. Staff was very pleasant. Upon my check out, I asked the front desk attendant what the occupancy rate was and she said 80% which made me wonder if they could have provided a better room.
February 23, 2013
Rated 5 out of 5 by Fisher987 Relaxing Stay
This was the most relaxing hotel room I've had in a long time. I was assigned room 1028, which is a Cool Corner King type (as are 928, 828, etc). The room is an odd shape that affords great views and a bit more space. There's a long sofa that allows a place to relax other than in bed and takes advantage of the views. And the Acura Experience car service is a great addition to all the W Hotel properties - I've used it in several cities at the W and really like it.
September 12, 2012
Rated 4 out of 5 by NYC108 Great staff
Hotel has a great decor, good location and excellent service.However, as someone in their fifties I was surprised at how noisy the hotel is(inside and out). May be something to think about if you have young kids.
Other than that it is a really nice place.
The staff was very friendly, helpful and really took giving good service seriously. In particular, there is a woman from housekeeping named Rita that went so up and beyond, she genuinely enhanced the visit.
March 23, 2013
Rated 4 out of 5 by spgloyalistno2 Less than expected
On the arrival, having problem finding the entrance. There were two big guys standing in front of the entrance and the door was tidy, i thought it was bouncers standing in front of a club. The check in process was very pleasant. The reception greeted me and thanking me for being a gold SPG and automatically offer me a late check out, which was a very good gesture. When she handed me the keys, she moved out of her counter and came forward to hand me the keys, which was one of the best check in procedures i ever had. The room was okay. First timer at W hotel, expected to be a bit funkier than that. Bathroom is big but not bathtub, a bit disappointed. The air conditioning system was making a bit of noise all night long but it was still manageable. Overall, its an okay property but not sure if it is really worth a category 6 property.
December 24, 2011
Rated 5 out of 5 by LifetimePlatinum W BOSTON BRINGS MEANING TO THE TERM "HOME-COMING"
I have to take a moment to share how special the time was last weekend in Boston and how much I wanted to thank the W Hotel for such excellent hospitality and service!
Once again, every single staff member from the valet to the Concierge, to the front desk staff, to the Bellhops, and housekeeping; Were pleasant, helpful, supportive and exuded positive energy!
I especially appreciated the wonderful chocolates that was sent to my Suite to commemorate all of my stays at the W property's since be a SPG member! Because your property is located in my hometown where I grew up, I will always have a very special place in my heart for you your staff, and the hotel. It gives new meaning to the term; Homecoming. Please know how deep my appreciation is for everything that you did to make my stay unforgettable!!!
-Mitch Lifetime Platinum Starwood
November 8, 2012
Rated 5 out of 5 by Steve97 outstanding experience
We visited the W Boston for a "pre-honeymoon" getaway. I emailed the hotel and told them why we were visiting to request a king-size bed which they said they'd have no problem providing. When we arrived, we found that they had upgraded us to a suite AND left a bottle of champagne for us! What a fantastic start to our trip! As always, our stay at the W (this was our first time at the Boston location) was perfect in every way. Excellent all around.
August 24, 2012
Rated 4 out of 5 by TonyM Good Hotel
More good than bad about this hotel. Super clean and efficient room. I would have to be real picky to complain about any of the furnishings or amenities in the room. Lots of noise from outside on the weekend. Super staff. Everyone went out of their way to be helpful for directions and questions about the area. I would stay here again if using points for sure.
September 17, 2013
Rated 5 out of 5 by Mugsy A Hip Haven in the City
My wife & I decided to have a spontaneous adventure in Boston prior to an extended business trip & we couldn’t have been more pleased with the quality and experience of our stay at the W. We have explored virtually all of the local SPG properties (as well as many others in various cities) and decided to try the W this time out for its quick-reach proximity to Theater District, Downtown & even Back Bay.
The accommodations were amazing – plush, hip and incredible quiet for a Saturday night. We actually changed our initial morning plans, bought the Sunday paper and spent more time at the hotel because we loved the room and its view of Stuart Street & surroundings.
The staff was excellent - attentive & friendly & cant say enough about the quality of service.
Fantastic hotel and its always a good sign when a single night felt like days away for the chaos.
April 2, 2012
Rated 5 out of 5 by tnbn123 nice staff
loved that you sent 2 beers with patriot cozies. nice touch
October 21, 2013