Rated 4 out of 5 by Betsy315 gouged at the bar
Everything about this hotel was very nice until we went to the bar and ordered a drink. The bar was very loud and noisy. I asked for a glass of chardonnay When the bill came, the glass of wine was 18 dollars and a beer was 8. Incredibly outrageously priced. The waitress probably brought us the highest priced glass of wine. We were totally gouged and the wine wasn't even that great.
April 18, 2014
Rated 5 out of 5 by Mimi2013 The perfect night
From curbside valet service greetings from Lewis, to the final farewell, our experience was topnotch. Every staff member made us feel cared for and valued. The room was perfectly appointed and modern. The bar was lively on a Saturday night, with the perfect non-alcoholic drink for our non-drinker in the crowd. Sunday morning breakfast was outstanding. We highly recommend this hotel.
January 28, 2013
Rated 5 out of 5 by Phil Visit during Crisis
During my stay Boston was enduring the man-hunt for the those that attacked during the Boston Marathon. While the city was the quietest I have seen the staff at the W was outstanding. Security was great, the information flow to guests appreciated and amazingly done. Delory, at the front desk, was top notch and set the tone for a wonderful stay during a time of crisis for the city.
May 12, 2013
Rated 5 out of 5 by thegoodlife Professional and responsive
Enjoyed my stay here. Great location and good facilities.
If you travel frequently, it is a given that things will not always go according to plan from time to time. What sets a good hotel apart is the staff and management's responsiveness to correcting whatever issues arise. On that point of service recovery, the W Boston scored very well. Looking forward to staying again.
June 7, 2014
Rated 4 out of 5 by LLeebs Nice staff and comfortable room
The girl who checked us in was very friendly and helpful! The hotel was clean, comfortable and staff was very helpful. We needed water in the room and they were quick and happy to help us out.
The only thing I didn't like was the loud street. We had a front facing room on the 14th floor and it was very loud outside on a Saturday night until about 2am.
August 11, 2014
Rated 5 out of 5 by Amanda22 My stay
This was a great choice of hotel. The staff treated my boyfriend and I with supreme hospitality and service and were very very friendly. The room was outrageous and the bed was so comfortable. I wish I had more time to use the beautiful fitness center because it looked great. I would highly recommend the W!!' The location is very convenient as it is near many food places and fun.
January 7, 2013
Rated 4 out of 5 by bostontrip room lighting is more than awkward
I always find the W hotels to be pleasant but dark. This one is not just dark but very awkwardly lit in the guest rooms. there is one tiny fluorescent bulb by the bathroom sink. Not enough to shave or apply make-up. There are 2 very bright fluorescent bulbs by the desk which make it uncomfortable to sit and work at the computer. a few other recessed lights provide little help.
December 4, 2012
Rated 4 out of 5 by DPkooljazz This Hotel Understands SPG Member
The Hotel Staff immediately took control of our situation since we were trying to find a room at the last minute after leaving another bad hotel experience. They recognized we were celebrating a special occasion and took care of all our needs. The room was great, the recognition was great. The experience reinforced why we are SPG members and we will always recognize W hotels.
June 29, 2012
Rated 4 out of 5 by compman76 Loved the hotel overall
Overall the hotel was great. The staff was wonderful. The Wow room was fantastic. The only major issue we had with the hotel was the noise. Even on the 14th level, the horn blowing and people screaming kept us up most of the night. It was if the windows were open it was so loud. If we come back, I would request to stay on the opposite side of the hotel away from the theater.
October 17, 2012
Rated 5 out of 5 by MrMileage Great Stay at our Boston Regular...
We always stay at the W when in Boston. Big reason is the staff. When we first started there the concierge helped us find the best breakfast ever (we go back every time). Most recently Miklos at the front desk helped with an amazing room for a celebration we were having. Was amazing and sincerely appreciated.
These are great people at the W Boston and we'll keep going back.
April 8, 2013
Rated 5 out of 5 by mgflkk great location, very clean
Staff was excellent in a great location within walking distance to everything
October 28, 2014
Rated 4 out of 5 by WRM39 Check-in experience
I have been a Starwoods member since 1999. We arrived at the W Boston at the published check-in time of 3 pm, on 7/18/2014. The room was not ready. It took another 90 minutes before the room was available to us.
We have stayed at this hotel each year for the past several years (since 2010) and understand the best locations to minimize city noise. I specifically asked for a room in the rear of the hotel near the theater district, away from the elevator and the ice machine so as to minimize city noise (past experience). Wouldn't you know it, we were assigned a room right right next door to the ice machine room.
Although it didn't result in a problem, I can't understand why with a diagram in front of them the person at the front desk did not notice the room's proximity to the ice machine.
Overall, I'd have to say that it was not a good value for our 24K Starpoints. No one offered us a thanks or anything else for the inconvenience.
July 21, 2014
Rated 4 out of 5 by Rachelwood As good as it gets
I am currently staying here.
Hands down , the best SPG hotel I have been in. I have been in many as I travel every week for work.
Lived in Sheraton, Westin and likes in Boston Area.
W is surely the better one.
Housekeeping staff is just great, they take extra care. As I am living for almost two weeks, they offered to put a microwave in my room and take excellent care.
April 28, 2014
Rated 5 out of 5 by Amanda77 Customer service for SGP recognition was suberb!
The W Boston was one of my best experiences as it relates to SPG recognition and personal service. I received emails from the GM and others before my stay to ask what i needed and offered to help with any requests while I was in town. The attention to detail made me feel at home and I appreciated the level of service. It was above and beyond my expectations. Thank you.
February 7, 2013
Rated 4 out of 5 by Mackodiac Usually Skeptical
I haven't liked most W Hotels - usually because the "scene" is too young and out of control for me., The W Boston proved to be different.
The staff was exceptional. The ambiance and decor were very welcoming. My only disappointment was the room size and how small the bathroom was - one sink is difficult for two travelers, in my opinion,
Would I return - absolutely!!
September 16, 2012
Rated 5 out of 5 by BusinessMJ Fantastic Staff, fantastic hotel
I've stayed here a few times this year and with each stay, my expectations are exceeded. The staff is very personable and accommodating. The location is perfect, and the rooms are immaculate. Being a platinum SPG member, this hotel in particular always upgrades me upon check in. There is no place I'd rather stay when I visit Boston. You will not be disappointed.
October 11, 2012
Rated 5 out of 5 by AvidAdventurer Impulse Trip to Boston, Made Extra Special by the W
I planned an impulse trip to Boston with only a week of lead time. The purpose was to visit someone special who would be arriving in the city on the same day I was. The W staff made sure this stay was highly memorable by personalizing the stay to my needs. They opened up the necessary communcation channels in order to understand my particular case, and took the extra steps to execute on these (Champagne and strawberries to the room in order to welcome my honored gues?! Yes, they did).
Virtually flawless stay.
Regarding the hotel and location: It's in the Theater District - a close distance to Boston Commons and many other interesting cultural sites. It's quick to get around downtown either walking or in a taxi. The views from the hotel are fairly good, while not spectacular (unless one is on one of the higher floors). The room was the Wow Suite, which provides more than enough space and unique furniture to relax and play.
January 12, 2012
Rated 5 out of 5 by kjdtraveller Great Hotel in a Good, Central Location
We really enjoyed our stay from the courteous and professional staff who valet parked our car, to the receptionist that checked us in, to the staff that checked us out - all very friendly and professional. Location minutes from theaters, restaurants, Boston Common and many other sites. Easy to drive to and from as well. Room was great, clean and very comfy bed.
November 27, 2012
Rated 5 out of 5 by Roadwarrior24 PERFECT night
The customer service at this hotel far exceeds my expectations every time. They pay attention to all the details. This was a romantic get away for my boyfriend and I to see the Rolling Stones and they had them playing in our room at check in. I could go on and on and on, but really all you need to know is DO NOT STAY anywhere else. Also great SPG recognition.
June 14, 2013
Rated 4 out of 5 by TonyM Good Hotel
More good than bad about this hotel. Super clean and efficient room. I would have to be real picky to complain about any of the furnishings or amenities in the room. Lots of noise from outside on the weekend. Super staff. Everyone went out of their way to be helpful for directions and questions about the area. I would stay here again if using points for sure.
September 17, 2013
Rated 4 out of 5 by KristenM2068 beutiful room with great amenities
We loved the room and thought it was very welcoming. There were only two small issues: the lighting in the bathroom was poor as well as the adjacent area in front of the mirror making it hard to put on makeup. The other thing was that the light switch next to the entry door controlled all the lights in the room and we could not figure out how to disable that
September 19, 2012
Rated 4 out of 5 by Conserve What's with the see-through bath screen?
Everything with the hotel was fine except the screen that allows everyone to see into the bathroom when the bathroom light is on. The toilet is in it's own room, but when you get in or out of the shower everyone can see you. So I had to have the kids look away and keep the lights off when I showered. Sometimes these Boutique hotels can out-cool themselves
September 10, 2012
Rated 5 out of 5 by Aneta Great Hotel
I stayed at quite a few Boston hotels over the last couple of years but the W exceeded my expectations. Trendy and sophisticated, modern, lovely bar with a great vibe, clean rooms and really friendly and helpful staff from porters to room service. They make you feel really welcomed every time you walk in! It's definitely the place to be while in Boston.
May 14, 2013
Rated 4 out of 5 by SpaLove Breakfast Smoothie and a Manicure
The W name sets certain expectations for style and ambience, and W Boston does not disappoint. Bathrooms are pleasantly roomy and stylish (though accessible counters are quite low).
Staff are friendly and helpful, particularly the morning shift.
Great central location near theater district and local eats in Chinatown. Also convenient walking distance from Hertz Park Plaza location.
Room conveniences include phone and iPad chargers and all-too-tempting Dylan’s candy bar treats in the mini bar.
Breakfast is available as the complimentary Platinum welcome gift in the restaurant, or order it to go - Strawberry Banana smoothie!
Manicure or massage at bliss spa on fourth floor – open late!
***Room for improvement:
SPG members are greeted in particular, but the upgrades have been hard to come by lately.
Fitness Center is nice but small and gets too crowded at peak times, and no sauna.
No club lounge or evening hors d’oevre.
April 9, 2014
Rated 5 out of 5 by Osky12 Trendy environment at its best
Excellent location, great restaurant and lounge/bar area. Room service (Whatever/Whenever) was very fast on each one of my requests, all the staff was very supportive and serviceable from the guy that receives you and open the door to Elena in the reception/check-in area... she was so sweet. I really recommend this hotel if you're traveling to Boston.
January 28, 2013
Rated 5 out of 5 by jdd64 HOME AWAY FROM HOME
Recently I was in Boston for two weeks and was fortunate enough to stay at W Boston. While the weather was chilly the staff certainly made up for it. Everyone treated me like a member of the family. It was a great stay, the hotel is gorgeous, great meals at Market and I enoyed the lounge a few nights too. I would absolutely recommend this hotel!
March 31, 2013
Rated 4 out of 5 by ERatw89 Modernity of Boston
I frequent hotels in Massachusetts quite often - for leisure. According to hotel ratings the W Hotel is considered a 4 star. However, anyone knows that any 5 star hotel in Boston disappoints in terms of modernity. Every hotel in Boston has class but no other hotel has the level of chic and modernity in design, accommodations, food, drinks, lounging, and accessibility to all of the tourist and non-tourist attraction in Boston. It is conveniently near everything - if you are a Bostonian then you know you are in a prime position to tour anything. Overall my stay was amazing except for one problem involving a wheelchair provided by the hotel - compensation was immediate and more than satisfactory. If I would advise this hotel I would say that it should provide information to handicap guests on where to rent wheelchairs - other than this hotel is 5 stars in my book! Keeping it real, classy, chic, modern, and Bostonian --- The W Hotel --- ERatw89
March 21, 2013
Rated 5 out of 5 by ThrownOut The W is WONDERFUL!
After a long flight from Denver, my partner and I arrived by cab at this amazing oasis of a Hotel located in the heart of Boston. First of all, the lobby of the W is a visual feast of contemporary style and design. Beautiful, sparkling clean lines mesmerize the mind and imagination, truly friendly & courteous staff in every dept. of this special place. We were treated to an upgraded room on the top floor! That hasn't happened in a while, and not just an enhanced room. We chose the wi-fi for our SPG gift and it worked seamlessly! We dined at the W restaurant and it was the best meal of our trip, absolutely delicious! The Concierge helped us out tremendously as this was our first trip to Boston in quite a while. We walked the Freedom Trail, visited Little Italy, ate at Coppa's, shopped, everything we desired in a short visit was more than accomplished. Highly recommended Hotel, location and value for the traveler looking for something special!
September 4, 2012
Rated 5 out of 5 by mich44 Staycation = Success!
I live in Boston and I booked a room at the W for a mini staycation. The lobby is beautiful and the bar looked really nice as well. Harry at the front desk was phenomenal and provided us with an upgrade. Needless to say he was instrumental in our staycation's success! I definitely want to come back to this location again in the future.
July 3, 2013
Rated 1 out of 5 by Jeffreyws Check your bills - they are overcharging
We had a AAA parking package and were still charged parking fees. Hotel acknowledges we should not have been charged, but still no credit on my credit card. When credit was issued - it was actually an additional charge!!
Room went without cleaning one day - still don't know why.
Bar staff is aloof and un-attentive.
July 4, 2014