Rooms & Rates

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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.3 out of 5 by 384 reviewers.
Rated 3 out of 5 by recent stay at W Hotel Boston Hotel is okay. Seems to be a little understaffed at times. Food prices are exceptionally high for the total bill for room service. Food is fair and inconsistent. Bed is very nice. November 20, 2012
Rated 2 out of 5 by check in nightmare arrived at 1 pm, and told that room would be available at 3pm. Came back to front desk at 3pm, and told that room was being styled. There were others in similar situation--and they were told delay was because they were 1) in a group and 2) large number of preferred SPG guests who were checking out late. Since I was a solo traveler who reserved through starwood website (and said so at 1pm), I said I would goto any room. Then, miraculously, a room became available (front desk said there was mix up two hours before which prevented my checking into room then.). No recognition of gold status, and still initially billed for internet, which I understand is supposed to be free. November 16, 2012
Rated 5 out of 5 by W BOSTON BRINGS MEANING TO THE TERM "HOME-COMING" I have to take a moment to share how special the time was last weekend in Boston and how much I wanted to thank the W Hotel for such excellent hospitality and service! Once again, every single staff member from the valet to the Concierge, to the front desk staff, to the Bellhops, and housekeeping; Were pleasant, helpful, supportive and exuded positive energy! I especially appreciated the wonderful chocolates that was sent to my Suite to commemorate all of my stays at the W property's since be a SPG member! Because your property is located in my hometown where I grew up, I will always have a very special place in my heart for you your staff, and the hotel. It gives new meaning to the term; Homecoming. Please know how deep my appreciation is for everything that you did to make my stay unforgettable!!! -Mitch Lifetime Platinum Starwood November 8, 2012
Rated 5 out of 5 by Worked to please Everyone was so helpful & friendly. A place to stay November 7, 2012
Rated 3 out of 5 by Great hotel, but a few issues I have stayed in this hotel before, and will again. I booked this hotel so I was in the city following a meeting and prior to an early flight out of Logan Airport. Upon checkin, I was quickly and efficiently welcomed and checked in. I was given a cool corner upgrade, but on a low floor. The room was spectacular with an amazing view of the street. Unfortunatly, due to the fact that most of the walls were made of windows, and the low floor, the street noise was terrible. I was woken up a few times with loud noise from the street. This needs to be addressed in some way, either by informing guests in these rooms or investing in some kind of improvement. I also ordered room service as I wanted to relax in the room and get to sleep early. I had to wait over 90 minutes for my room service (after they called back as my first choice was not available). It was promissed within 30 minutes. When I finally did get the meal, most of it was cold, or lukewarm. It was certainly not worth the price paid. Despite the issues, it is still a great hotel, but I will be wary of these issues when I return. November 6, 2012
Rated 5 out of 5 by Great great weekend The best W hotel I have ever stayed at. Rooms are beautiful. Sunlight comes through the windows. Decorating is bright and airy. Beds are fantastic. The staff goes out of their way to make you comfortable and welcome. Wow. My new favorite hotel in boston November 5, 2012
Rated 5 out of 5 by Boston Trip Nice Location. Beautiful Hotel October 27, 2012
Rated 5 out of 5 by super chic hotel in great location! Super location close to the best parts of downtown Boston including the Common and the shopping district, but also very interesting location in the theatre district and close to Chinatown. The rooms are very chic and the hotel reminds me of a "boutique style" hotel. Nice views from the rooms. The staff are all very helpful in every way! My sister and I had a blast and will go back to the W for sure! October 25, 2012
Rated 3 out of 5 by Too Noisy We stayed on a Saturday night and everything about the room was great. The staff was very nice, her name was Lilia and she was very gracious. Like I said the room was fantastic until the lights went out. The room had paper thin walls and we had a group of people in the next room that were cheering for a sporting event on TV or playing a game, whatever about every 10 minutes a cheer would be heard from them and it felt like they were in the same room with us. Ok they finished what they were doing and a group of ladies came thru the hall with the trashiest language and they preceded to scream at one another for a fair amount of time. Once they quieted down the alarm went off and we needed to get to the airport. October 17, 2012
Rated 4 out of 5 by Loved the hotel overall Overall the hotel was great. The staff was wonderful. The Wow room was fantastic. The only major issue we had with the hotel was the noise. Even on the 14th level, the horn blowing and people screaming kept us up most of the night. It was if the windows were open it was so loud. If we come back, I would request to stay on the opposite side of the hotel away from the theater. October 17, 2012
Rated 5 out of 5 by Extreme WOW was beyond expectations This stay was brought to above my expectations not only by the upgrade to Extreme WOW, but by the attentiveness of ALL staff to our needs for this stay. As a busy downtown location in Boston on a Saturday night stay (hotel was very busy), the staff remained courteous and effective which is a true testiment to good management. Wheels (valet) was always there for us even when we returned at a packed curbside late Saturday night! Facility is well maintained and a delight to stay at. This W will see me again in the near future! October 15, 2012
Rated 5 out of 5 by Fantastic Staff, fantastic hotel I've stayed here a few times this year and with each stay, my expectations are exceeded. The staff is very personable and accommodating. The location is perfect, and the rooms are immaculate. Being a platinum SPG member, this hotel in particular always upgrades me upon check in. There is no place I'd rather stay when I visit Boston. You will not be disappointed. October 11, 2012
Rated 5 out of 5 by Wonderful Service Every time my wife and I stay here I am constantly impressed by how professional and helpful the staff is. It is always a joy to stay at the W, and this W is no exception. Highly recommend staying here. October 9, 2012
Rated 4 out of 5 by Great Location, Responsive Talent My wife checked in days before I got there and the staff was fab. We are both Gold SPG members and they responded to our request and moved us to a nice corner room for the weekend. That made the difference for us, as we enjoyed to comfort of the room and unique location of the W. Only recommendations are the toilet location i small and cramped. getting in, closing the door, was difficult, especially if I sat first. And, while I understand the screen between the bath and teh bedroom, the option for complete privacy would have been nice. October 6, 2012
Rated 4 out of 5 by Good Location and Great Service W Hotel Boston is in a good area for business or pleasure. The staff was friendly and helpful. October 5, 2012
Rated 5 out of 5 by Great hotel This is a great hotel in a great location. There are lots of sites and things to do nearby (Boston Common, theatres, restuarants and bars, etc). It's also a close walk to the T so easy to get around the city. The rooms were very nice - comfrotable and with nice view of Boston. They were clean and like all W hotels have great Bliss products. The staff was great. The concierge helped us with both dinner reservations prior to our arrival and recommendation for brunch. They were both excellent recommendations. The check-in staff was very friendly. They recognize SPG status. We went for a drink at the Lounge bar prior to going to dinner. The servers were great and made sure we were comfrotable. The drinks were good and the ambiance was perfect - loungy and relxing without being dull or overbearing. I would definetly stay here again and recommend this hotel to others. October 2, 2012
Rated 4 out of 5 by Great Boston Option I stayed at this hotel when I was in Boston on a business trip. I had no evening meetings scheduled and LOVE the lobby bar here. It is a great place to relax and have a drink, so you don't have to sit in your hotel room alone all night. I used suite upgrades for the stay. My room was very nice, but was much smaller than my colleague's room (and he had not used the suite upgrades). The bed was extremely comfortable. However, there were no plugs close to the bed for me to use to plug in my blackberry overnight (it is also my alarm). The plug situation is really my main complaint about the hotel. It is nice that the desk had a lot of plugs, but they are not close enough to the bed for my blackberry to be plugged in and also be an alarm. Breakfast in the restaurant was exceptional with great coffee. The location is also very good - the trendy South Boston restarant strip is quite close by. October 1, 2012
Rated 5 out of 5 by The staff were beyond expectation jen was great helped so much would definaetly stayy again September 23, 2012
Rated 2 out of 5 by Not for Weekends Unless you enjoy loud hallway parties and being woken up by street noise from midnight until 3am you should stay away from this location on the weekend. September 19, 2012
Rated 4 out of 5 by beutiful room with great amenities We loved the room and thought it was very welcoming. There were only two small issues: the lighting in the bathroom was poor as well as the adjacent area in front of the mirror making it hard to put on makeup. The other thing was that the light switch next to the entry door controlled all the lights in the room and we could not figure out how to disable that September 19, 2012
Rated 5 out of 5 by Perfect Location Staff was very accomdating. September 18, 2012
Rated 3 out of 5 by Dirty If you like a hotel where the bathroom has no door and you can shower for all to see -- this is the place for you. If not, don't stay here. TV picture quality was TERRIBLE. Constantly fritzing out. The room could have been cleaner. The robe hanging in the bathroom had some brown stuff (goodness knows what it was) on the hem and sleeves. Gross. The furniture in the living area was stained and probably should be switched out. When I checked in, around midnight, there was nobody outside to help me with my bags from the curb to the front desk. September 18, 2012
Rated 4 out of 5 by Usually Skeptical I haven't liked most W Hotels - usually because the "scene" is too young and out of control for me., The W Boston proved to be different. The staff was exceptional. The ambiance and decor were very welcoming. My only disappointment was the room size and how small the bathroom was - one sink is difficult for two travelers, in my opinion, Would I return - absolutely!! September 16, 2012
Rated 1 out of 5 by Stay away Missed wake up call Clock in room 30 minutes slow A/c blows directly on you when in bed September 15, 2012
Rated 5 out of 5 by Extremely happy I was at first a little hesitant booking the hotel, because the room I reserved did not have a picture on the website. My boyfriend and I booked it anyway, and to our surpirse, it was absolutely lovely. The hotel is elegantly chic, not overly done. The lounge was delicately romantic. The food in the Market was absolutely delicious, and the hotel is situated within walking distance to the major tourist areas. . The room was just so awesome. I totally recommend this hotel. September 13, 2012
Rated 5 out of 5 by Relaxing Stay This was the most relaxing hotel room I've had in a long time. I was assigned room 1028, which is a Cool Corner King type (as are 928, 828, etc). The room is an odd shape that affords great views and a bit more space. There's a long sofa that allows a place to relax other than in bed and takes advantage of the views. And the Acura Experience car service is a great addition to all the W Hotel properties - I've used it in several cities at the W and really like it. September 12, 2012
Rated 5 out of 5 by Amazing!! Couldnt have picked a better place for my 1st time in Boston. Only thing missing was a pool but was accommodated by complimentory ride to a sister property in a new RDX. Will stay there again. September 11, 2012
Rated 5 out of 5 by Excellent property Warm welcome on arrival and oustandingstaff/service throughout. No 'goodies' or 'note' in my room, but a nice upgrade in recognition of my SPG status. Great location. Acura wasn't available for some reason, room service was only able to come up with vanilla ice cream #no chocolate?# for the kids,l and this property lacks a pool - like most Ws. But we would not hesitate to return or recommend this property. September 11, 2012
Rated 4 out of 5 by What's with the see-through bath screen? Everything with the hotel was fine except the screen that allows everyone to see into the bathroom when the bathroom light is on. The toilet is in it's own room, but when you get in or out of the shower everyone can see you. So I had to have the kids look away and keep the lights off when I showered. Sometimes these Boutique hotels can out-cool themselves September 10, 2012
Rated 3 out of 5 by Expensive parking Very disappointed with cost of valet cost, wish I was made aware beforehand September 10, 2012
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