Rated 4 out of 5 by SoftwareGuru Quirky room amenities
We were surprised when we arrived in our room to find we had been assigned an "accessible" room (intended to be wheelchair friendly). We certainly didn't request that nor would we need it. I feel a certain amount of guilt that someone who did need it may not have gotten a room because we were in it. And here's the quirky part: This room has a spinning bike in it. I tried to imagine how someone in a wheelchair would feel if they found a spinning bike in their "accessible" room. Seems a bit thoughtless to me. (But it was broken, so I guess it's just a decor item, not really for use.)
August 24, 2014
Rated 4 out of 5 by steve0 my stay at the w boston
this hotel is a nice "boutique" style hotel. Location is great with plenty of restaurants nearby. I ran into a few issues that may or may not be the fault of the hotel. Biggest issue was that my room faced the street so I was woken up several times a night due to sirens, loud cars, etc. after 4 days of complaints that the business center computers/printers were inop, I still wasn't able to use them. No coffee in rooms, and ridiculously priced drinks at the hotel bar. Still a nice place but for $400/night, I was expecting a little more.....sorry
August 17, 2014
Rated 5 out of 5 by Tim123 Above & Beyond
As a "road warrior", staying in SPG brands 150+ nights a year, my wife & I felt very welcomed at the Boston W. Josh, the W Insider, emailed me before my stay to help plan my trip. He went above and beyond; provided a room upgrade, recommended places to see and eat. His positive attitude is what the SPG brand is all about! From the doorman, the valet parking attendant, the front desk, the restaurant staff (the food was great), housekeeping—all the talent at the Boston W should be commended. I have been to literally 100’s of hotel properties in the US and abroad, and this location is at the top of the list of places to stay. Job well done!
May 22, 2013
Rated 5 out of 5 by Dino5 Wonderful visit
We arrived at noon on a Saturday and were given instant access to our room, which had been upgraded to a secure floor. The room and amenities were great. The staff could not possibly be more helpful or pleasant. When we pulled up to the entrance, the help was at our car before we shut the motor off. It was like that all weekend. I visited the Bliss Spa and got a Head to Toe Body Rub by therapyst named Gunchilla (sp) who was absouty outstanding in her work. The W is located really close to Boston Common, just through the Mass Transportation Building across the street, and I would fully recommend it.
July 21, 2014
Rated 5 out of 5 by Bobsbags Over the Top
I went to the airport after I left the hotel. At the airport, I realized I forgot my car. (took a taxi to the airport and totally forgot I had a rental car)
When I called the W, the response was no problem and they promptly returned the car for me AND sent me my personal belongings via FEDEX.
August 13, 2014
Rated 4 out of 5 by LLeebs Nice staff and comfortable room
The girl who checked us in was very friendly and helpful! The hotel was clean, comfortable and staff was very helpful. We needed water in the room and they were quick and happy to help us out.
The only thing I didn't like was the loud street. We had a front facing room on the 14th floor and it was very loud outside on a Saturday night until about 2am.
August 11, 2014
Rated 5 out of 5 by kitt2618 Fabulous hotel location and staff!
Flew from Florida to Boston for a birthday celebration weekend, and stayed at W Boston for 4 nights. IT WAS AMAZING! The staff is soooo customer/guest centric and can't do enough to make you feel special. Yes, I'm a platinum, but still saw others treated wonderfully. Special mention to Alex at front desk (thank you for the champagne to celebrate my birthday); Helena for printing the tickets to Shear Madness and Red Sox-Yankees game that I left 1,000 miles away; Alex in the restaurant, for making breakfast each morning special; Caroline B. For ensuring that all was super special. The location is amazing, especially if you like Theatre District; Public Garden; anything! Was so nice to spend the weekend there.
August 4, 2014
Rated 5 out of 5 by G1966 Staff
Great staff. Very friendly and helpful.
August 10, 2014