Rated 5 out of 5 by Roadwarrior24 Quick visit
This hotel has the best service. Whatever you need they will do their best to make it happen. My bathroom needed a little freshening on arrival and they immediately sent someone to rectify the situation.
December 6, 2013
Rated 5 out of 5 by EmersonVMA Guest of Emerson College
I am not the guest, Sarah Green, I am the administrative assistant from Emerson College who booked the room for her. Her visit has been through numerous changes over the past 4 months while we try to iron out details. Julia Greenwald has been extremely flexible and helpful with taking care of our ever-changing needs. In a last minute pinch Vered Tomlak and Alexander Fisher also really came through for us, when Emerson's own facilities management people left us high & dry. I truly appreciate everyone's hospitality and professionalism. My coworkers who actually visited the hotel with Ms. Green said the same thing, that you were all extremely helpful and polite. Thank you so much. Thank you also to Julia for working thru Emerson's Purchase Order process with me, which always seems to be a more protracted project than necessary. I hope you all have a wonderful holiday season, looking forward to working with you next semester, hopefully with lower-maintenance guests :-) Thank you, Jim Delaney
December 5, 2013
Rated 3 out of 5 by MW1234 Love the W, but could not sleep
We stay at the Boston W whenever we have an opportunity. We live locally, and its a wonderful getaway. We have several Boston black tie events each year, and enjoy staying at the W on those evenings. We had reserved a room on floors 11 or above, and had paid extra for a higher floor - as we know it is quieter. We dropped off our luggage at 6pm, raced to the Black Tie at the Westin (stay at the W even when events are at other hotels), and chose to check in afterwards. That was a mistake, it seems, as the room we reserved was no longer available, so we were on the 4th floor, at the corner overlooking the busy main streets. It was so loud on a Saturday evening, we were awake until 3am.
November 25, 2013
Rated 4 out of 5 by Patrick99 Great comfortable stay, despite housekeeping intreruptions
I have stayed at this hotel many times, as it is my preferred hotel in the Boston area. This was a point stay, and I was happy to receive all of the same benefits and appreciation that I receive from the hotel on a paid stay. Parking valets were right there waiting as we drove up. Check-in was quick and efficient. We were upgraded to a corner room on the 14th floor, the second to highest floor in this hotel. The view was amazing. I did call down and ask that additional "Soapy Suds" bubble bath be sent up to the room, and when we returned late in the evening I noticed they brought additional shampoo and face wash. Unfortunately, I did not get to take the bubble bath I wanted in their wonderful soaker tubs.
The next morning, despite the do not disturb sing being on the door, housekeeping walked in 3 times. This has been a problem here in previous stays, and I am disappointed to see that the staff still has no idea what these signs mean.
Drinks in the lounge were amazing. I still believe they have some of the best bartenders in Boston, although the cocktail servers are slower than molasses to welcome you, take orders, deliver the drinks, and provide a check. They also had an attitude as if perturbed by having to get your drinks. This, also, has always been the case here. When ordering a $16 martini, I expect it to not only taste perfect (which it does) but also be served quickly, efficiently and with a friendly welcome attitude and smile. The latter needs to be worked on.
Check-out was quick and efficient as well, and the car was waiting for us when we left.
I will certainly be returning soon, and hopefully the small issues that seem to be systemic and unaddressed will be taken care of for my next visit.
November 6, 2013
Rated 5 out of 5 by Tim123 Above & Beyond
As a "road warrior", staying in SPG brands 150+ nights a year, my wife & I felt very welcomed at the Boston W. Josh, the W Insider, emailed me before my stay to help plan my trip. He went above and beyond; provided a room upgrade, recommended places to see and eat. His positive attitude is what the SPG brand is all about! From the doorman, the valet parking attendant, the front desk, the restaurant staff (the food was great), housekeeping—all the talent at the Boston W should be commended. I have been to literally 100’s of hotel properties in the US and abroad, and this location is at the top of the list of places to stay. Job well done!
May 22, 2013
Rated 5 out of 5 by PattyCon W Boston
This is a perfect hotel for going to a show in Boston. It is an easy walk to all the Theaters and some great restaurants. It has a beautiful lounge on the first floor too. Being a Starwood rewards member I received coupons for 2 free drinks at the bar and a free water in the room. I was upgraded to a corner room on the 14th floor. The view was terrific. From here you can walk to almost anywhere. We walked down to Boylston St. and did some shopping. No worries or complaints.
November 24, 2013
Rated 5 out of 5 by mokie boston w
5 star service, beautiful hotel, needs softer towels and face cloths. awesome soap and bath products, corner room had a great view of the hotel roof, disappointing other than that, would stay at a w hotel anytime
November 25, 2013
Rated 1 out of 5 by Upintheair Dog barking all morning
A dog in an adjoining room kept me up most of the early morning hours. The owners of the dog apparently left the dog unattended in the room.
When I complained, the staff simply replied, "we are a dog friendly hotel, and you should've complained earlier." No one wants to get up in the middle of their sleep to call down to complain about a barking dog. The hotel should've taken care of this without any complaints.
I will not stay here again.
May 27, 2012