Rated 5 out of 5 by Dino5 Wonderful visit
We arrived at noon on a Saturday and were given instant access to our room, which had been upgraded to a secure floor. The room and amenities were great. The staff could not possibly be more helpful or pleasant. When we pulled up to the entrance, the help was at our car before we shut the motor off. It was like that all weekend. I visited the Bliss Spa and got a Head to Toe Body Rub by therapyst named Gunchilla (sp) who was absouty outstanding in her work. The W is located really close to Boston Common, just through the Mass Transportation Building across the street, and I would fully recommend it.
July 21, 2014
Rated 5 out of 5 by Nicholas201 An Impressive Stay
After a horrible stay at a W hotel in Chicago -- I will say that this hotel won me back. An impressive stay that started with an easy check in, very friendly staff, beautiful room that had everything right. If your looking for a good night of sleep this mattress provide you with that and more, In addition, this hotel is close to everything walking wise or a short cab ride. You will be getting my business again & again.
July 21, 2014
Rated 5 out of 5 by SimplyJ Amazing Stay, As Always
The W does it up, and this location is no exception. Great hotel, great bar, great staff. Keep up the good work.
The drinks are a little on the expensive side, but that is no different than any other W.
July 18, 2014
Rated 5 out of 5 by cdntraveller2014 One of my favorite Starwood properties
Fantastic location, very attentive staff willing to go the extra mile
July 12, 2014
Rated 1 out of 5 by JetRoomGo Think outside the box
To clarify, I am fully and completely aware that upgrades are not guaranteed and that they sometimes are not available. While this has been a repeated disappointment at this property, that was not the issue I had. Your front desk person made absolutely zero effort in acknowledging my platinum status nor offer any type of thank you for my continued patronage of SPG or your property.
Additionally, for some mysterious reason, my profile has been flagged as 'feather-free'. This is absolutely not the case, I even double-checked my SPG profile and feathers / down is listed as a room-type preference. This further caused me a disrupted checkin experience and wasted over an hour of my valuable and limited time waiting to have my room redone with the proper W bedding that is should have had from the beginning.
Furthermore, when management is doing daily VIP arrival planning, you might consider that a platinum member arriving with 2 rooms, spending over $900 per night, might warrant some sort of alternative 'thank you' if you know upgrades are not possible due to a sold out situation. Had management or the front desk clerk had any foresight or logic applied here, my entire check in process and experience could have been vastly better. Perhaps something like "I'm sorry Mr. xxxxx, because we are sold out we were not able to upgrade either of your rooms, but we do sincerely appreciate your business and multiple stays at this property, and so we would like to offer you a couple cocktails in our lounge or perhaps you would like a bottle of wine or other amenity" -- or anything else along those lines. Obviously I know this is not part of the T&Cs and you are not obligated to provide anything beyond the stated benefits. However it would seem that this would be a smart and logical hospitality business approach, especially to your VIP clientele.
As compensation I was provided with a bottle of wine and a promise of 10,000 SPG points. I got the wine, but the points are nowhere to be found. If you can't honor my expectations at check-in, at least have the business courtesy to follow through on your promises of compensation and guest recovery.
July 24, 2014
Rated 4 out of 5 by WRM39 Check-in experience
I have been a Starwoods member since 1999. We arrived at the W Boston at the published check-in time of 3 pm, on 7/18/2014. The room was not ready. It took another 90 minutes before the room was available to us.
We have stayed at this hotel each year for the past several years (since 2010) and understand the best locations to minimize city noise. I specifically asked for a room in the rear of the hotel near the theater district, away from the elevator and the ice machine so as to minimize city noise (past experience). Wouldn't you know it, we were assigned a room right right next door to the ice machine room.
Although it didn't result in a problem, I can't understand why with a diagram in front of them the person at the front desk did not notice the room's proximity to the ice machine.
Overall, I'd have to say that it was not a good value for our 24K Starpoints. No one offered us a thanks or anything else for the inconvenience.
July 21, 2014
Rated 4 out of 5 by SnifTor Funky Aroma
The first room I was given had a seriously funky smell. Housekeeping tried to fix it for me, but it wasn't the drains. I moved to another room and things were much better, but largely due to the fact that I left the window open most of the time. I think their AC needs a good overall.
July 21, 2014
Rated 4 out of 5 by Allie3985 Nice stay
Only stayed one night but the room was aesthetically pleasing and the staff was very friendly and accommodating. The location is amazing. The highlight of the stay was redeeming our free drink vouchers that they gave us because it was my boyfriend's birthday. The bartender was such a riot! Totally made our night. At one point he had the Frangelico bottle dancing and singing for us. The cocktails were super strong and I didn't really enjoy mine too much but totally worth it for the awesome entertainment!
July 17, 2014