Rated 5 out of 5 by vikki804 Fantastic hotel for Boston
This place couldn't get any better. The staff were polite and attentive. There is always someone just waiting to take care of your every need. The bed/pillow were so comfortable, we slept great. I'm usually picky when it comes to showers and this place even had an amazing shower/showerhead:) It's located right in the middle of Boston with easy access to restaurants and stores all in walking distance or a short Uber ride. You can't go wrong staying here.
July 24, 2016
Rated 5 out of 5 by Evan1686 Amazing stay at the W Boston
From Sarah helping with the rooms, Nick at the front desk, to all the doormen, and the cleaning staff especially Rita the service was absolutely flawless. We had 4 rooms for a long weekend and everything worked out perfectly due to the diligent and accommodating staff at the W Boston. We really appreciate all your help to make a once in a lifetime trip come together. I cannot thank the staff at the W Boston enough. People have to understand that sometimes things do not work out perfectly, but for us it did. Thank you W Boston!!
June 8, 2016
Rated 1 out of 5 by GMM1983 Don't Expect Late Check Outs as a Plat!
I recently stayed at this property but was nonplussed to find out that late check outs are NOT GUARANTEED for Platinum 50 night members. Rather, late check outs are provided "if available". They have "if available" printed on their key sleeve.
This is contrast to SPG's stated benefits on their website which states explicitly that 4 pm late check out is "guaranteed" for Platinum members (excepting conference hotels or resorts which the W Boston is not). Because of this inconsistency, it appears that the hotel is either not compliant with the franchise terms or has some special exception that other properties do not have. It is the first SPG property I have ever been to where a late check out is not guaranteed.
I had booked a suite night award and was put into a Wow suite. I was told that due to "limited" inventory of this category they do not grant late check outs. This was bizarre because the room was not even rented for the next day. The staff was not friendly and only after wasting a huge amount of time trying to resolve this (by calling the manager) was I able to extend my check out until "2 pm" at which point they wanted to move me to another room for the remaining two hours of my stay (until 4pm). Would you like to be forced to move to another room in order to preserve your guaranteed 4 pm check out? Shocking and horrendous service!.
May 27, 2016
Rated 3 out of 5 by bisabella rooms and service need improvement
Greeted well by staff. Requested at the desk for additional bed to be set up while we were out for the evening and when we returned it was never done.
Rooms are pretty skimpy and bare. However the restaurant and downstairs bar are lovely and the food was very good!
May 23, 2016
Rated 5 out of 5 by tino12 E WOWSY WOWSY
ONE OF THE BEST E WOW SUITES AT W.
May 23, 2016
Rated 5 out of 5 by lmg08 Comfortable
This hotel was comfortable, easy check in and out.
May 9, 2016
Rated 5 out of 5 by EMow Another wonderful stay in Boston
My go-to in Boston, you can't go wrong with the W off Stuart St. Wonderful staff, friendly environment, very welcoming vibes throughout.
Highly recommended if you're looking for a good night's rest, and a great old fashioned :)
April 19, 2016
Rated 5 out of 5 by BusTraveler11 Very comfortable
Staff is excellent, great location
April 15, 2016