Rated 1 out of 5 by Nick177 Worse than expected; indifferent staff
I stayed at W Boston from Jan 2nd to Jan 5th 2015 for a conference. There were many problems:
1. Fire alarm went off for no reason for about 10 min at 4:30am
2. Questionable cleanliness: There were dirty clothes from a previous guest that somehow the cleaning staff had not noticed.
3. Loud party next door until at least 11pm.
4. Limited options for room service dining, the restaurant/bar was the same - what I ended up with was substandard pub food.
To add insult to injury, all the staff did was to slip a note 'IF there were problems come to discuss it with the manager...'
Going forward, when traveling for business, I will be using W Hotels only as a last resort.
January 9, 2015
Rated 5 out of 5 by MikeyMo Very nice
From curb to check in to cocktails at the lounge everything was great. Bartender who make our drinks was very knowledgeable and Adam made a great dinner recommendation. Perfect stay.
January 4, 2015
Rated 5 out of 5 by Tim123 Above & Beyond
As a "road warrior", staying in SPG brands 150+ nights a year, my wife & I felt very welcomed at the Boston W. Josh, the W Insider, emailed me before my stay to help plan my trip. He went above and beyond; provided a room upgrade, recommended places to see and eat. His positive attitude is what the SPG brand is all about! From the doorman, the valet parking attendant, the front desk, the restaurant staff (the food was great), housekeeping—all the talent at the Boston W should be commended. I have been to literally 100’s of hotel properties in the US and abroad, and this location is at the top of the list of places to stay. Job well done!
May 22, 2013
Rated 3 out of 5 by Patrick99 Great hotel, but a few issues
I have stayed in this hotel before, and will again. I booked this hotel so I was in the city following a meeting and prior to an early flight out of Logan Airport.
Upon checkin, I was quickly and efficiently welcomed and checked in. I was given a cool corner upgrade, but on a low floor. The room was spectacular with an amazing view of the street. Unfortunatly, due to the fact that most of the walls were made of windows, and the low floor, the street noise was terrible. I was woken up a few times with loud noise from the street. This needs to be addressed in some way, either by informing guests in these rooms or investing in some kind of improvement.
I also ordered room service as I wanted to relax in the room and get to sleep early. I had to wait over 90 minutes for my room service (after they called back as my first choice was not available). It was promissed within 30 minutes. When I finally did get the meal, most of it was cold, or lukewarm. It was certainly not worth the price paid.
Despite the issues, it is still a great hotel, but I will be wary of these issues when I return.
November 6, 2012
Rated 1 out of 5 by jakeSanFran Boston W Hotel - not up to spg standards
The W trys to be too cool for it's own good. The lighting is the bathroom is on the left side wall. Try shaving with no light on the right! No coffee pot in the room. All the lights have to be on if you want to use the bathroom. Bathroom is open to the sleeping room. No privacy. No way to avoid waking other guests. No TV in the bar to watch a game. It encourages you to go elsewhere. Concierge provided mis-information for a restaurant right next door.
April 24, 2012
Rated 1 out of 5 by Upintheair Dog barking all morning
A dog in an adjoining room kept me up most of the early morning hours. The owners of the dog apparently left the dog unattended in the room.
When I complained, the staff simply replied, "we are a dog friendly hotel, and you should've complained earlier." No one wants to get up in the middle of their sleep to call down to complain about a barking dog. The hotel should've taken care of this without any complaints.
I will not stay here again.
May 27, 2012
Rated 3 out of 5 by molly Why be platinum.?
have just arrived last evening, checking in not very satisfactory. After coming from an exceptional stay in London, I was very disappointed. We were not offered an upgrade and when asked we got a room on the top floor , but looking at a large warehouse, after complaining we were told that was the best view from this hotel (not saying much). We then asked for a coffee machine (which is offered in room) were told we could have the coffee maker but no coffee till tomorrow. We were not told our rate at checking in or offered an amenity. An amenity did arrive at our room but not what I would have chosen.as I travel a lot and use Spg as much as possible I do get very disappointed at hotels that do not meet the platinum standard.
May 16, 2012
Rated 5 out of 5 by Patrick99 Great experience again
We were in town for a friend's dental appointment at Tufts as well as work for me and then a birthday dinner. It was a packed day, but the W Boston made it perfect!
We were at Tufts about 7:30am, so after my friend was in and being seen (around 9:30) I went over to the hotel to check in, knowing full well that my room would not be available, but just getting the formalities out of the way, so that when the room was ready, they could call me, and my friend would have a place to lay down after his procedure.
Amazingly, I was upgraded to a cool corner room AND it was ready! I was amazed!
I used my platinum ammenity to get breakfast the next morning, but when I arrived right at 11am, they said they could not honor my breakfast. I was pretty dissapointed, as I certainly would have taken my 500 points instead of a "No breakfast for you!" Oh well, I guess they are just too efficient and you have to be early.
Other than the breakfast thing, it was a wonderful stay. We even were able to use the Acura to take us to dinner, which is highly recomended!
March 19, 2013