Rated 5 out of 5 by Tim123 Above & Beyond
As a "road warrior", staying in SPG brands 150+ nights a year, my wife & I felt very welcomed at the Boston W. Josh, the W Insider, emailed me before my stay to help plan my trip. He went above and beyond; provided a room upgrade, recommended places to see and eat. His positive attitude is what the SPG brand is all about! From the doorman, the valet parking attendant, the front desk, the restaurant staff (the food was great), housekeeping—all the talent at the Boston W should be commended. I have been to literally 100’s of hotel properties in the US and abroad, and this location is at the top of the list of places to stay. Job well done!
May 22, 2013
Rated 5 out of 5 by tboston79 Great location and great service
The W Boston hotel is a great pick if you are visiting Boston. Great price, very clean safe hotel. It is near the T subway and Chinatown and the theatre district and shopping. I will definitely come back.
December 10, 2014
Rated 3 out of 5 by Patrick99 Great hotel, but a few issues
I have stayed in this hotel before, and will again. I booked this hotel so I was in the city following a meeting and prior to an early flight out of Logan Airport.
Upon checkin, I was quickly and efficiently welcomed and checked in. I was given a cool corner upgrade, but on a low floor. The room was spectacular with an amazing view of the street. Unfortunatly, due to the fact that most of the walls were made of windows, and the low floor, the street noise was terrible. I was woken up a few times with loud noise from the street. This needs to be addressed in some way, either by informing guests in these rooms or investing in some kind of improvement.
I also ordered room service as I wanted to relax in the room and get to sleep early. I had to wait over 90 minutes for my room service (after they called back as my first choice was not available). It was promissed within 30 minutes. When I finally did get the meal, most of it was cold, or lukewarm. It was certainly not worth the price paid.
Despite the issues, it is still a great hotel, but I will be wary of these issues when I return.
November 6, 2012
Rated 1 out of 5 by jakeSanFran Boston W Hotel - not up to spg standards
The W trys to be too cool for it's own good. The lighting is the bathroom is on the left side wall. Try shaving with no light on the right! No coffee pot in the room. All the lights have to be on if you want to use the bathroom. Bathroom is open to the sleeping room. No privacy. No way to avoid waking other guests. No TV in the bar to watch a game. It encourages you to go elsewhere. Concierge provided mis-information for a restaurant right next door.
April 24, 2012
Rated 5 out of 5 by Rtjs Awesome Staff
Everyone was very friendly and helpful, from the valet, check in and housekeeping. I mentioned it was my husbands birthday, shortly after we were in our room one of the valet staff brought cupcakes and a birthday card signed by all the staff at the front desk and valet.. While getting some ice I asked a housekeeper for a shower cap, she did not have one, but made sure one was delivered minutes later. Great place and convenient place to stay after a show at the Wilbur!
November 30, 2014
Rated 4 out of 5 by RGVee Great Boston Stay
Well done, clean and just the right amount of "edge"
December 4, 2014
Rated 5 out of 5 by Lia123 Nice stay at W hotel
The hotel locates at back bay, it is convenient for shopping and food. And it is near Boston Common, so I could start my freedom trail from here. The much cheerful thing was the staff's service, they were so kindly and polite. This was a wonderful stay for myself.
December 2, 2014
Rated 1 out of 5 by Upintheair Dog barking all morning
A dog in an adjoining room kept me up most of the early morning hours. The owners of the dog apparently left the dog unattended in the room.
When I complained, the staff simply replied, "we are a dog friendly hotel, and you should've complained earlier." No one wants to get up in the middle of their sleep to call down to complain about a barking dog. The hotel should've taken care of this without any complaints.
I will not stay here again.
May 27, 2012