Rated 5 out of 5 by GreenChoiceMadeSimple Great Hotel
Great hotel and staff! Love staying here.
January 23, 2012
Rated 5 out of 5 by Shaun Don't stay anywhere else..
Ambience, staff, gym, were all awesome.
March 25, 2013
Rated 3 out of 5 by Nip45 Impressive from outside
Shower and Sink are very inconvenient.
September 4, 2012
Rated 1 out of 5 by hotel123 Will NEVER return to your hotel again
Not happy with your hotel
July 31, 2013
Rated 5 out of 5 by Kay1 hotel stay
great hotel stay all round
April 5, 2013
Rated 3 out of 5 by loyalcustomer Disappointed
I have stayed at several W over the years and my experience was awesome. This time however, I was disappointed in the up keep of the facilities. The room that we stay in was dusty; the snack bar was not wiped down, alone with the shower area and the chrome pieces in the room. The remote control did not work properly; we had to hold down the button several times to get the channels to turn. Also, the cordless phones did not work in the room. When I spoke with Management about it he stated that we should let them know when things are not working, which I can agree to that however, I also feel that it is the Hotel obligation to check these things prior to the guest arrival. There was also a mix up in communication between the lobby/front desk and pool area. My husband and I purchase food (outside vendor) and asked prior to doing so if we could eat in the pool area, we were told yes and when we got up to the top was advise that we could not. The mix up in communication was upsetting. Also, maintenance came into our room without knocking or stating that he was entering. The maintenance guy stated that he was told that room was “out of service” and needed work done. If this was the case it makes me wonder why we were given this room in the first place. We took advantage of a discount amount for this trip however; a paying customer is a paying customer regardless of how much they’ve paid for your services.
August 22, 2012
Rated 5 out of 5 by slkone High Class Business + Leisure Destination!
I am an SPG addict, but a bit wary of the W brands. Many things work for W like the Bliss personal products they have in the bathroom, the Acura ride on the MDX that can drop you off in style and comfort within a reasonable distance and the cutting edge design inside and out of your hotel rooms. A few things that don't seem to work for this brand, Stand offish image - People working seem to be a bit stand offish under the guise of professionalism and efficiency. A little chat goes a long way to make the guest feel wanted.
I was recognized for my status (Platinum) and upgraded to this incredible corner suite with wall to ceiling windows. The rooms and the corridor was colorful, with a nice brown decor. Internal furniture was electric blue and so were the custom couch. I made used of the free shoeshine and it came back spotless even though it was handed to staff at the end of the night. The hotel has a bunch of bars from contemporary on the ground floor to the bar on the second floor that hosts live music and BMI parties which showcases some local talent. The workout facility on the 16th floor is pciceless, especially running in the morning
Make sure to try out the Acura drop off service. The restaurant downstairs is expensive, however they are plenty of options that are within 0.6 miles. Also an inexpensive local Pindar piece in Pittsburgh
I did a lot of reserach before this stay and sure this place wasn't disappointing
April 5, 2012
Rated 3 out of 5 by giftmkttraveler I would prefer not to stay here again
I've stayed at one of the other Atlanta W locations before and it was great, but the downtown location leaves a lot to be desired.
As a gold status member, I was "upgraded" to a larger room. I prefer a king bed room on a higher floor, but was upgraded to 2 queen beds on the lowest floor. Rather than argue, I took the room - so that's my fault.
It was REALLY noisy both inside and outside. The room overlooked the entry courtyard which was noisy until very late in the evening. I believe I was also located near a bar, which added to the hallway noise. They provide earplugs in the nightstand, but as a general rule I won't wear earplugs in a hotel. I could also hear every single movement of my neighbors, from their shoes on the floor to their bathroom noises. It was really disgusting.
There is no overhead lighting and the room is dimly lit. I had to move the floor lamp across the room in order to see well enough to iron my clothes for the following morning.
I stay in SPG hotels all over the world and for whatever reason, this bed in particular was notably uncomfortable. I didn't think of it at the time, but I should have tried the other queen bed.
I was there during the gift show, so there were a lot of people. I don't like to be on a low floor because it's nearly impossible to get an elevator in the morning when a hotel is busy. As anticipated, I waited over 10 minutes for an elevator because the 3 elevators that stopped on my floor were all packed with people.
The limited interactions I had with the staff were all pleasant enough, but I will still do what I can to book myself and the rest of my team elsewhere the next time we're in town for this show - even though the location is perfect. Really disappointing!
July 13, 2013
Rated 5 out of 5 by JayHay06 First Time's A Charm
Location: This is an excellent location for any person interested to visit the more iconic sites of Atlanta. Centennial Olympic Park, the World of Coca Cola, the Georgia Aquarium and the CNN Center among other venues are within a few blocks of the hotel. The Human and Civil Rights research center is under construction just two blocks away from the hotel. Even for the business-minded, several corporate buildings are within walking distance of the hotel as well. Each W Downtown hotel is positioned for a particular type of traveller. The W Downtown is probably positioned more for a family/business traveller.
Ambience: As only W hotels can do, this hotel maintains the standard of the W brand. The hotel is filled with dark woods, dark purples and silver. The hotel has a modern, chic decor with abstract accents. Room furnishings are modern with well-coordinated colors and proportions to the room. When you enter the hotel the front desk is between two of the lounges which are very well-appointed.
Staff: The staff was extremely helpful throughout my visit with the exception of one hiccup. The valet company used by the hotel was very professional except when I asked the question "where is the regular hotel parking?" The valet said that there is valet only parking. I have been to hotels with this type of arrangement but it was advertised so you know before you book. In this case, the valet lied because the reduced parking was right across the street. And, at $30 per day it was a very expensive lie. I did let the front desk know but it really wasn't the hotel's fault because the valet company is a contract service. Other than that, every other need was met. I never had to wait for my car when I called down to have the valet ready. When I called to have a new iron brought up to the room, the iron was there in less than 30 min. More importantly, just 5 minutes after the technicians delivered the iron, the front desk followed up, that's professionalism. It took 5 min to check-in and 5 minutes to check out.
Room: AWESOME! The room is ultra modern. Glassed-in shower, raised sink basin, window chaise and the list keeps going. I was never uncomfortable in my room. To think that I had the "lowest" on the totem pole in terms of rooms is fascinating because my room was beautiful. I had a great location on the 9th floor, looking out to the west so I could see a few of the locations to the north, including a great overlook of Georgia Tech. They definitely uphold the W brand.
Drinks: N/A . I didn't visit any of the bars so I can't give a good review of the few.
Overall: Another feather in the hat of the W collection. Aside from the valet fiasco that cost me about $100, I had an excellent time. I enjoyed time with my family and had an awesome retreat to relax. Bravo, W Downtown.
May 27, 2013
Rated 2 out of 5 by WedAnn Did not meet expectation
In the W hotel's attempted to be contemporary, they over looked the simple things that make a great hotel. Here are some of the issues we had with the hotel:
1. The showers need doors. The open shower looks good, but my back side was cold from the air coming in without a door. The door would also keep the steam in that area, and not have the other person sweating while trying to get dressed.
2. The other side of the shower needs to have both windows frosted or a sliding curtain or door. If you have someone visiting your room, I don't think it would be prudent for them to see you taking a shower, while they wait in the room.
3. The curtains had a small opening down the middle, which allowed the sun to shine through in the morning. When you want to sleep in and relax, the last thing you want is a sun beam cracking your eye lids open making you fully aware it's morning time. I will give your maintenance crew kudos for coming in a adding a strip of plastic down the middle of the blinds to block out the sun. I would suggest you add a velcro strip down the middle to block out the sun beam.
3. The tower rack in front of sink would constantly get water on my outfit from wet towels. It maybe me, but I would sometimes lean against the sink and forget about the wet towels hanging there and get my close wet. The towels would also drip on the floor causing a slip hazard in front of the sink. Please find another location to hang the towels.
I had and issue with two things, one building on the other with the front desk. We wanted to use the Acura shuttle service that you offer to the guest on Sunday night at about 8:30 PM to takes us to a local restuarant. There was only one person at the front desk, so we asked about using the service. The response was, they were here earlier today and didn't want to stay so they left. I asked what is the normally service time. The front desk person replied they handle it, we don't have anything to do with that service. I turned to my wife and said so what do want to do? When I turned back the front desk person walked away. There was NO ONE at the front desk. I thought that was kind of rude to walk away from a guest still standing there inquiring about services. There were a couple of things wrong with this scenario.
First, the front desk person should not have walked away. I was not being unruly or rude towards this person, I talked to that person in a calm manner and with respect.
Second, this person should have maybe said, can I try to get you taxi in place of the shuttle services, or even say is there anything else I can do for you, or can I contact another person to help you with transportation.
Third, you need to get some set hours for this service to get the benefit for the customer. Please put the hours on the hand out card we received at check in.
Forth, even though the service is through Acura, it is still offered at your hotel, and the hotel is ultimately responsible for the how the service is presented, i.e. with the proper operational hours noted to the customer. This would help the customers know when they can use the service. You wouldn't let anyone or any company set up camp in your lobby without going through an approval process for your hotel.
The Spa service
We used the Bliss spa for a message service. The locker room area and waiting area is rather small and cramped. My wife actually end up being sore from the massage, due to the person giving the massage was a little too rough. My wife did not have a good experience.
I was expecting more from this hotel. It was our 10th Wedding anniversary; I wanted to be wowed, and I was not. Please keep in sight the simple things for the customer in your attempt to be an upscale establishment.
Thank you for the opportunity to write a review
May 28, 2013