Rated 2 out of 5 by Dirk2 Uncomfortable
Beds are too short - I am average height and had my feet slightly stick out. Hate to think what it must be for people of above average height.
Mattress is too soft. Pillows too big. Blankets suffocate and too warm. Alternative size pillows and lighter blankets should be provided.
February 27, 2014
Rated 4 out of 5 by CVW9873 This hotel is in a horrible location
THE HOTEL IS IN HORRIBLE LOCATION.
March 28, 2014
Rated 4 out of 5 by ameliayea Beautiful Wedding!
I was invited to attend a wedding at the W in downtown ATL, GA and I was so excited to see what ATL had to offer. Not only was ATL a wonderful and beautiful city but my hotel was too!. There was a little mishap with maid service but after calling the supervisor our issue was handled promptly and professionally. If and when I ever travel back to ATL, staying at the W is certainly a must.
June 3, 2013
Rated 2 out of 5 by trip14 dont use the elevators
The first time my two key cards failed and I had to come down from the 12 th floor to fix. I thought very little about it. But two days latter after the doors closed and both my keys didn't work I was pissed being stuck in the elevator, I ended up being late to a business meeting because of it. good thing there wasn't a fire or emergency.
January 13, 2014
Rated 5 out of 5 by Doug13 Meeting
The Hotel did an excellent job for our recent meeting and symposium. Everything worked very well, staff were friendly and super responsive, facilities were great. Cathy, the Banquet Captain was simply excellent. She was always there, requests were fulfilled immediately, and things ran like clockwork. A great week! Thanks W Atlanta Downtown staff!
February 23, 2013
Rated 4 out of 5 by Dawson28 Dust everywhere
My husband and I recently stayed at the W Hotel- Downtown Atlanta. We had a good stay; however, our room was extremely dusty. The floors in the bathroom were dusty. The outlets, lamps, other fixtures and furnishings. I took it as if maybe that particular room had not been occupied in a while. Otherwise, the room met our needs and expectations.
March 25, 2013
Rated 5 out of 5 by irighti Great Location
This was my first stay at this hotel. The staff was very friendly and accomodating. The bed seemed a bit short but was very comfortable. I had a corner room which had great views. The door was a bit loose so whenever someone opened or closed a door, my door would make a noise. Other than that, I had a great time. I plan on returning very soon.
January 26, 2012
Rated 3 out of 5 by marley40 a little disappointing
When we first checked into our room one of the coasters that the clean glasses rest on was stained brown. Our first night was awful because our room was right above the bar and apparently there was a party with a dj, and everything was so loud we couldn't sleep.
February 3, 2014
Rated 4 out of 5 by PolarDawg Average but below expectations
The room was ok but we found wrappers and food from previous guests on the floor. It was comfortable and nice but there was a lack of attention to detail. The staff was not rude but not friendly either. The valet service took an extremely long time. I had to ask multiple times for multiple issues... not what I expected from a W hotel.
October 15, 2013
Rated 3 out of 5 by Denver02 need improvement for breakfeast & fitness center
I think that for the price of the room the bearkeast proposed is below minimum standard and in room service is far too expensive!
More over, three machines in the fitness center were not operating satisfactorily (a lot for a small room)
February 10, 2014
Rated 4 out of 5 by Cakes Customer Service
The lady who checked us out was very polite and really nice. There was an error regarding internet and she immediately apologize and gave us a huge discount on our rooms.
The hotel is a great hotel. We loved the drink bar upstairs in the lobby.
The customer service one receives at the entrance till the end was great.
March 24, 2013
Rated 4 out of 5 by Jim78 Great Stay Except for Valet
Great stay at the W Downtown. Everything was as expected except for the sloppy valet service. There were times when there was no one to retrieve your car. And during my stay, it rained the entire time. So it wasn't very pleasant to stand in the rain (even if under cover) and look for someone to get my car. Needs major improvement.
January 16, 2013
Rated 1 out of 5 by BomoloB Don't Waste Your Money
I was here for business and got the corporate rate (still pretty expensive). There are far better ways to spend that amount of money. On Monday, my first night, I had dinner in their restaurant BLT Steak. It was not crowded and I dined alone. I never saw the same person twice as someone different dropped off and picked up my food, drink and check. No one ever came by to ask me how everything was. It took me 30 minutes to flag someone down for the check and get it back so I could leave!
I requested a wake up call for 7am on Tuesday. I never got one, therefore overslept. I did however, receive a call at 6:41am on Wednesday telling me that my breakfast couldn't be delivered because my "Do Not Disturb" sign was out. Well......I did not order breakfast, but thanks for waking me up 1 1/2 hours early today!
That afternoon when I returned from my conference, I had the experience of riding the elevator up and down because neither of my key cards worked. I asked the concierge for help and found out they were deactivated. Odd, considering I wasn't checking out until Thursday.
Upon check-out Thursday morning, I dealt with two people and neither one asked me how my stay was - not even when I asked the manager for a comment card.
I will never recommend this hotel to anyone. It was extremely disappointing. I can understand one issue and wouldn't have thought twice, but to encounter a problem every single day of my stay? Wow.
March 22, 2014
Rated 5 out of 5 by Reddrick This hotel is the bomb!
Lolita is a fabulous employee! Attentive and very personable. Would swing by just to say hello if I lived in Atlanta.
Dawaun was a nice breath of fresh air. He greeted me with a smile. The training provided by your company should be used as a model for other companies. Will stay here again in the future.
April 12, 2013
Rated 5 out of 5 by cjwidt Wonderful hotel. Excellent staff dedicated to your experience.
I have had the pleasure of staying at all of the W properties in ATL. All three are on my top fav of places to stay. I have to say that our stay at the W ATLANTA exceeded my service expectations! Our experience with Pablo Andres Lopez sharing great insider tips and options for our time in ATL and checking on us to see if he could help us was over the top fabulous! The service in the Livingroom was always friendly, fun and enjoyable... Kore and Kimberly @ W Cafe always bright, smiling and ever so helpful with amazing warm croissants... Adrian and Ashlee always happy to see us and mix it up for us... Frank and Terrell making sure we arrived safely and in style via the excellent Acura Service Experience... and Chris Whatever, Whenever we needed help along the way you were there! Every staff member greeted us with warm and welcome smiles every day, every time and every where on property. Thank you, all for your kindness and great service experience. We will be back, as soon as possible!
April 22, 2013
Rated 5 out of 5 by Nick1522 aWesome
The Staff is AMAZING! Clay is very professional and meets me with a southern charm that no other can beat. Clay along with the other front desk team always makes me feel at home. Terrell is also an amazing asset to the W Downtown Atlanta. His polite and friendly attitude is also enjoyable to be around.
May 15, 2012
Rated 5 out of 5 by Evptennis Very Nice Rooms
Rooms are large and beds are very comfortable. Staff super nice and location is great for downtown.
Loved our bathroom, esp the shower!
Breakfast was great! They forgot syrup for the pancakes and the side of bacon, but after calling the front desk, it was brought right up to our room within 5 mins.
February 17, 2013
Rated 3 out of 5 by Cliffnelson Good downtown hotel
Nice hotel. Good location for downtown/convention center. It is a nice W hotel, but not a phenomenal one. Everything sort of falls into that category: the gym, the bar, the restaurant. Expectations are met, but not blown away. Also they could do a much better job with recognizing platinum members.
August 18, 2012
Rated 3 out of 5 by Sponas4 Bring a flashlight
High style but poor design. The whole place was dark & dim. However, beds very comfortable and staff exceptionally friendly and accommodating.
February 12, 2014
Rated 5 out of 5 by SPG101 Home Away form Home
I stayed at the W Downtown for about 3 months straight for work. Needless to say, I do miss the staff there, and when I stay at other properties, they never live up to my expectations. The people there are wonderful, and I will make sure to stay there whenever I return to Atlanta.
September 25, 2012
Rated 4 out of 5 by Arod The Hotel is nice
There was someone in the room next door playing loud music that I could hear clearly in my room. I was expecting to watch the LSU vs Clemson game, but the cable was not working. an employee told me she wld have a engineer come to my room to fix the problem, but he never made it
January 3, 2013
Rated 5 out of 5 by carolini new year's eve at the W
Great experience. We reserved a cool corner room for new year's eve and it met all our expectations. The set up of the room was very nice and the panoramic windows offered a great view over the city. We started our new year's eve off in the hotel bar and had a great time.
January 5, 2013
Rated 5 out of 5 by alcali only place in atlanta i will stay!
I probably stay here 25 nights out of the year for business, and i refuse to stay anywhere else but the W Downtown.
Great Staff! The whole staff is great but Frank with the Acura Service is one of the best staff member in the hotel! He will go out of his way to accommodate your needs, not that i use his service all the time but he takes times to just chit chat and make sure your stay at the hotel is pleasant even though i feel like that's not part of his job duties. Always pleasant catching up with Frank.
Great amenities: Bliss, the gym is super clean and has all the machines needed to work out every parts of the body, and also BLT in restaurant dining and just found out this past trip that BLT also do room service!
During weekends, the hotel can get loud. Especially Saturday nights, where people will be walking down the halls being super loud, but i guess that can be at any hotel on a Saturday night.
Sometimes feel like SPG status or how frequently you stay at this hotel does not matter too much with this hotel.
April 24, 2013
Rated 5 out of 5 by hstafford Quality & Style
This location was a short 5-minute walk from the Civic Center MARTA station; which was great considering we did not have a rental car from the airport ($2.50/ride vs. a $32 cab fare).
We were attending an event at Philips Arena and this hotel is convenient to that area. It's also two MARTA stops from Midtown (good restaurant and bar scene) and close to Peach Center where all of the attractions are located.
The hotel employees were great! Our room was upgraded as we were celebrating our 5-year wedding anniversary.
The Acura service was so convenient. We used it 3 times during our stay. The drivers were helpful on offering local tips for restaurants, bars, etc.
We used the pool on the 16th floor as well. It's small, so I'm sure it gets very crowded during the summer months. There were only a few chairs in the sun. The pool is partially covered, but offers a great view of the city.
The room was very modern with great amenities. The bed is by far the most comfortable I've ever slept in.
Overall, a great experience.
April 23, 2012
Rated 3 out of 5 by PinkyNY Good decor, but room had no coffee machine
Very good decor, but really missed having the coffee machine in the room. Also, they didn't provide me with my morning newspaper.
February 8, 2014
Rated 2 out of 5 by Privacy27 Poor Design
Poor room design allowed me to hear everything going on throughout the hotel and streets. Toilet was cramped and had no sound privacy. Large shower opening allowed too much cold air in making for uncomfortable showers. Staff was friendly. Mattress was comfortable.
May 27, 2013
Rated 5 out of 5 by LeighOz Excellent Staff
While the rooms are a little dark, everything else was wonderful. Rooms were very comfortable, and the staff made me feel like a VIP. BLT Restaurant was very convenient and excellent food / wait staff. Bliss Spa was incredible. Can't wait for my next trip back.
February 4, 2013
Rated 4 out of 5 by Indy1827 Great location
Everything was great....but it wasn't very clean in the room!!
February 17, 2014
Rated 5 out of 5 by SatisfiedHusband Great overall hotel
I was in need for a great hotel for a birthday weekend getaway for my wife. So, I decided to try the W hotel downtown Atlanta and was plesently pleased with my experience at the W. Staff was great, rooms were as advertise and location was excellent!!!
September 23, 2012
Rated 1 out of 5 by Rasshotta Unknown charges
Room was fully covered by SPG points. The card for incidals was charged 4 days later for some mystery. I called, guy at the front desk kept sending me to accounting voicemail. Then, changed his tone with me, when i told him i didn't want to keep talking to a machine, why don't he look up my stay and find out why i was even charged in the first place. He asked me if i was paying with points? I told isn't it how the reservation was paid. Because i got charged points for the stay and some mystery charge. Now, the room charge that night would have been at least $100 more than what i was mystakenly charged. He said oh well someone will call you back. The morning i was checking out, on my way to get something to eat, i asked the front desk for some water in the room, she said she'll send it rite up. I ordered food, went to pick the food up, ate and still no water. I called down, and this lady when i asked for the water, with some nasty attitude telling me it's on his way. I wasn't sure if the water was coming from China or something but... Hey!
October 11, 2012