Rated 5 out of 5 by CeeCee444 Very Grown & Sexy Hotel!
I stayed at the W Atlanta Downtown to attend a wedding that was held there. I was very impressed with the decor and layout of the hotel rooms, especially the shower. I also appreciated the hotel for honoring my request for a room with nice view. We had a small problem with TV that was handled promptly as well.
In my opinion, this is a very grown and sexy place. I'd definitely recommend the W for couples or a romantic getaway.
August 4, 2014
Rated 5 out of 5 by DENISE2012 MY STAY AT THE "w"
MY STAY AT THE "w" WAS AS USUAL WONDERUL. eVERYONE THERE WAS SO KLIND AND HELPFUL. WILLING TO DO ANYTHING THAT YOU NEEDED. THE RESTAURANT "BLT"
WAS "DELICOUS". THE ROOM SERVICE WAS EVEN GOOD. THEY GAVE US A RIDE TO THE JLOW CONCERT AND I THANK YOUR DRIVER FRANK, HE WAS SO GREAT. EVERYONE FROM HOUSEKEEPING TO FRONT DESK WAS REALLY SO VERY NICE. THANKS TO ALL OF YOU. I WILL BE BACK. ALSO THE ROOM WAS KEPT VERY CLEAN AND THE LOCATION OF THIS HOTEL WAS IN GREAT PLACE. HOP[E TO MEET YOU ALL SOON SOME DAY.
DENISEM. FROM MEMPHIS
The Martins from Memphis, TN
September 2, 2012
Rated 5 out of 5 by NewEngland Total Luxury!
This hotel was gorgeous. The room was tastefully decorated with very classy amenities. I can't describe the doorless shower but it made this hotel room stand out from any mainstream hotel. It was a great value for the money.( We were able to take advantage of a special rate promotion where we were charged full price for first night, and then the last two digits of the year I was born for the second and third night). It was too windy to enjoy the heated rooftop pool, but that didn't stop me from trying! Next time I will have to come when it is warmer
April 16, 2013
Rated 5 out of 5 by Allie527 An excellent Customer Experience!
I happen to be stuck downtown during the snow that gridlocked Atlanta along with about 9 of my employees. We were all attending a local trade show in town. I must say, the staff was fabulous during this crazy time. While they were sleeping in rooms and wearing the same clothes for 3 days because they were also stuck, they never let the sleep deprivation show and everyone throughout the entire hotel had very positive attitudes. It was a great experience considering the unexpected craziness happening outside. Daily food trucks were unable to deliver and we witnessed an employee carrying in grocery's from their car. While some things were limited like menus and house keeping staff, everyone at the hotel made the best of it. I for sure will be back!
February 5, 2014
Rated 5 out of 5 by Ysquared When in downtown ATL, head to the W
The W Downtown Atlanta is one of my personal favorites when staying in ATL. From 24hrs access to the HEATED pool overlooking downtown to an AWESOME fitness center with many amenities to give you a nice workout, I encourage you all to experience this particular W.
And of course, how can you not like the W heavenly bed with the feather-top to give it the extra cloud-like experience? Major kudos to the W team and the valet's quick response times. My recent experience will only solidify my future stays with you. Cheers!
July 27, 2014
Rated 3 out of 5 by Xadxy The lighting in the rooms is a big problem
I love the hotel, but can not do work in the room at night...I am really thinking that I can not stay there any more....it is just too dark...i can not read at the desk to do work
August 6, 2014
Rated 4 out of 5 by Msshaay friendly staff
hotel staff made me feel welcome. Check in staff was friend and attentive.
August 7, 2014
Rated 5 out of 5 by FrenchieSom awesome!
I was in Atlanta for business. I was supposed to leave that day but my flight got cancel due to the bad weather. The hotel I was staying originally couldn't accommodate me for an extra night, the concierge called different hotels and here we are the W Downtown Hotel add some availability. All the staff was friendly and very helpful. The room was great and the bed OMG, I had the best sleep since a long time. Thank you W Downtown Hotel, I will be back and let my family / friends know about you if they're coming to Atlanta.
January 31, 2014
Rated 5 out of 5 by JMar1234 My favorite W!
This is one of my absolute favorite W hotels. The rooms and beds are so comfy! The staff is welcoming and the BLT restaurant is fabulous. BUT the one thing/person that makes this hotel my favorite is one of the drivers- Terrell! I met Terrell 1 year ago and was excited to return and his is still there! He is the house car driver and is so accommodating, friendly, and hospitable. Looking forward to future stays at the W Downtown and seeing Terrell again!
July 28, 2014
Rated 3 out of 5 by Lisa201 Would not return to this hotel
Had high expectations of this Hotel brand after reading about it. The standard queen room was too small, and poorly laid out for 2 people. The lighting was insufficient in the room and the bathroom. The walls are paper thin. I had to call security at 1:00AM because the people next door were so loud you could hear every word they were saying. We waited
2 1/2 hours in the dining room for our food to arrive while 2 other tables seated next to us and after us were served and finished eating. No apology from the management.
I will never recommend this Hotel.
July 15, 2014
Rated 5 out of 5 by 2JONESBLESSED AWESOME ATTENTION!
This was my 1st Wedding Anniversary and the W did not disappoint. We were treated like Royalty a SPECICLA SHOUT OUT TO Artria Lockett I hope that I am spelling her name correctly she is AWESOME! Thanks so Much for all you did for me and my Wife...We only had one problem which was the pillow on the bed seemed soiled. But housekeeping came in and removed it other that that simply wonderful. We will certainly be back you have my service. Arthur & Courtney Jones Albany Ga.
January 13, 2014
Rated 5 out of 5 by MikeJay Home away from Home
I adore your hotel & luv your staff..... The Corner Suite is always available....(Hopefully for my birthday I can get the Extreme WoW Suite hint hint.. LOL) The staff was awesome as usual.... The Management & Front Desk and the Valet Service is Top Notch!!!! & the young lady.... forgot her name, she is expecting though... kept me laughing..... and I almost forgot about the Bartenders @ Living Room Bar.... great service...... Great time at your hotel...!
February 25, 2014
Rated 4 out of 5 by sfklug Back in ATL for the yearly conference
I stay at W / Starwood where ever possible as I travel globally and frequently. W's are a home away from home! The staff at W ATL Downtown are top notch and deliver on that W style and friendliness. The W ATL rooms are starting to show some wear and dear lord get some blackout shades! otherwise...another great stay! see you soon...
July 29, 2014
Rated 5 out of 5 by Kevin140 Great experience
We had a great experience at this hotel. The staff was great, the room was beautiful and modern, and it was very clean. The only things I may have liked a little more was maybe an extra complimentary bottle of water -- there was one bottle for two guests. Also, a coffee maker in the room would have been nice as well. Overall, those items were very minor, and we had a great experience overall at this hotel, and I would recommend it to anyone.
January 20, 2014
Rated 5 out of 5 by jeykloh Genuinely friendly staff
I was greeted by all the staff from the front desk to the staff walking a guest's dog during the polar vortex, and immediately felt welcomed. More importantly, it didn't feel like the staff were welcoming as a part of their job, but rather, it was a very pleasant greeting and the few conversations I did have felt genuine and heartfelt as they asked how my trip was going. As an introvert, this was a task well done by the staff on site.
February 7, 2014
Rated 5 out of 5 by fancyn Visting My 25 year old Atlanta transplanted daughter
Beautiful, contemporary décor. Lovely, romantic ambiance. Great staff. Convenient to restaurants and High Museum. Wonderful pool and Sunday pool event which featured a great DJ from noon to 6pm. My extreme compliments on the great selection of music that included "chill" my favorite genre of music!
Thank you W!
July 29, 2014
Rated 5 out of 5 by KB936 Excellent Customer Service During Ice Storm
My sincere thanks goes to the staff who were outstanding during the recent Ice storm in Atlanta - excellent customer service during extremely difficult times!
Room Comfort rated as "good" only because it was extremely dark.
Staff from the Front Desk, to the Lounge, to Room Service, to the Restaurant, to the Concierge and Valet all were friendly, professional, and attentive although working multiple shifts due to the storm!
January 31, 2014
Rated 5 out of 5 by JessicaG Best Birthday!
I booked the studio suite for my fiances 23rd birthday. He went to Vegas last year and unfortunately I was unable to go with him, so this birthday had to be special! We had a few issues with our room, they sent up Scion, the room stylist, to assist us. He seemed genuinely upset that the room was not the way it should be. He immediately went to his manager to make sure our needs were met. A few minutes later Allison, one of the managers, called to let me know she was very sorry about our room and how much time was wasted. She said she was going to make sure my fiances birthday would be amazing, so she upgraded us to their #1 suite in the hotel. The room was amazing!!!! We had so much more room for all of his friends to join us. He ended up having an unforgettable birthday, he even said it topped Vegas! I can't say thank you enough to the staff for everything they did for us!
January 23, 2014
Rated 5 out of 5 by SeamusDad A *great* hotel in Atlanta!
Not only is this hotel perfectly located, but it is a beautiful property. We stayed in a kind of junior suite type room that had a fantastic sitting area as well as a super comfortable bed.
That said, the real treasure in this hotel is the staff. They model the "wherever, whenever" motto. I've stayed in plenty of other W's that could take a page from Atlanta's playbook!
Awesome stay - you'll love it here.
May 3, 2013
Rated 5 out of 5 by Nonny Wonderful, welcoming staff.
My husband and I stayed at the W Downtown for several nights in mid July. From our arrival to check-out, we received remarkable service! To a person, the staff was accommodating and kind. The room was impeccably clean, comfortable and cool. As a side note, other reviewers mentioned there are no coffee makers in the room. However, the complimentary coffee in the Living Room lounge was fantastic. We were also given the option of having a coffee maker delivered to our room. In addition, there is a stocked refrigerator in each room, Guests are welcome to set aside the snacks if they need to use the refrigerator for personal items. Earplugs are provided for street noise, but we didn't need them. Lovely spa amenities, great pool area and gym. What more could you ask for? As a former travel agent of many years, I am very picky about hotels. Thanks again for doing a great job, staff!
July 23, 2014
Rated 5 out of 5 by IlliniAD Great Experience
Rooms are terrific...nicely appointed, exceptional bed, all around great attention to detail. Loved the workout center. The equipment was such high quality. So much better than what you experience at a cheaper hotel. All around an excellent stay!
April 17, 2014
Rated 5 out of 5 by LiveLoveLife WOW!
Great experience. Very nice rooms! Highly recommeneded.
May 6, 2014
Rated 5 out of 5 by JohnfromAustin Outstanding Experience
We held meetings all day at the W DT Atlanta on the 5th anniversary of the Hotel and couldn't have been more pleased with the attention to detail, quality of service, Great food at BLT and most importantly the constant checking in from the GM Chris Cannon.....I highly recommend the W and look forward to my next stay.
March 15, 2014
Rated 5 out of 5 by Cleopatra12 Best modern hotel with excellent service
I would highly recommend the W Hotel Atlanta Downtown. The staff is more than accommodating and even surprised my husband and I with a special treat as we were celebrating a special occasion. The corner room has an amazing view of the city with windows all around. We were able to enjoy a very quiet and romantic time together.
January 28, 2014
Rated 2 out of 5 by LG921 Disappointed
We stayed at the W Downtown for our anniversary and were unfortunately disappointed. The rooms are pretty bleak and dark and our room was not clean. When we requested to switch rooms, the person we spoke with told us everything was booked and was short and hung up. We understand being booked, of course, but we checked in right after check in time, so I would think we could have moved to a clean room while someone cleaned ours before other guests arrived...
The valet situation is a bit of a nightmare. It takes a very long time to get your car, and some (not all) of the valets we saw seemed to not be in any great hurry. We called down to have our car ready so we could make our dinner reservation about 15 minutes before we walked down, only to stand and wait for another 5 or 10 minutes while they actually went about retrieving our car. Also would have appreciated a bit of notice on $30/night parking.
Overall, some of the interior of the hotel is nice and some of the people working there are very pleasant, but there are better places to stay at this price point. Would not return. A friend of ours discovered that we stayed there, and told us they stayed and had a similar experience. A great location, but not a great hotel.
July 29, 2014
Rated 5 out of 5 by Sweetpea2014 Upscale
The stay was great. I was disappointed when the room rate increased from the date I made the reservation on Feb 28 until March 14 when I cancelled one night stay from 2 nights to 1 night.
The overall stay was great with friendly and helpful staff..
March 20, 2014
Rated 5 out of 5 by NickyS Amazing stay
Lots of my friends have stayed in W's but this was my first stay and the team in the Downtown W in Atlanta were brilliant. The welcome was warm, the room was great and when it comes to the W it seems it's the little things that make all the difference. The Bliss products are lovely while you notice the attention to details - for example the earphones in the gym so you can watch the TVs while you work out - plus they have apples for that fruit boost after your exercise. Nothing was too much for the team - Alan, Allison, NJ and the others - always did what they could. Travis - the courtesy car driver - was really friendly and how many hotels give you free rides up to 2 miles? Great if you don't know the city that well. Oh and also good coffee in the Living Room in the morning. The only thing I didn't manage to try was the pool. The hotel's also really near the Olympic Park and stuff like Coke and CNN. I would not hesitate in recommending this W to anyone.
November 6, 2013
Rated 5 out of 5 by Angie23 4th of July
This hotel is awesome. We had the perfect room to watch the fireworks. We ordered desserts from room service and enjoyed the fireworks without any crowds or heat. Terrell is a great asset to the hotel and was very helpful. Everyone was very friendly. The location is perfect to all that Atlanta has to offer. We will definitely be back.
July 9, 2012
Rated 5 out of 5 by jmilagre AMAZING SERVICE
THIS WAS THE BEST. GREAT PLACE AND GREAT STAFF
April 23, 2014
Rated 5 out of 5 by Buck81 This hotel has a lot to offer.
The W Atlanta hotel is a wonderful place to stay. It's very secure, clean and has many great feature. I recommend this hotel to anyone. You won't regret it.
July 27, 2014