Rated 4 out of 5 by Danny712 Very nice
My wife and I sent the evening away from the kids and we picked the W because of its images online. The staff was amazing and very helpful. We eat at BLT Steakhouse which was fantastic. my wife had the hanger steak which she loved and I have the burger and I most say it was probably one of the best burgers I have ever had. Our room 704 was wonderful. It had an amazing view of the city and bathroom was so cool. I would however say some time and money needs to be placed on the furniture. For the cost of the room, the care of the furniture was lacking. the nightstands and wall counter/drawer were badly scratched up and chipped. Most of the drawers did not open and close very well. The design and style of the place was fantastic but you could tell that someone saved money on the actual furniture. Other than that we had a wonderful time and would tell our friends out it.
March 31, 2014
Rated 4 out of 5 by Bob1216 Great Time
The Hotel was everything expected and more. I had a V.I.P. party in one of the suites and the staff was awesome. The desk staff went out of their way to make sure everything was in order. Valet was fast and friendly, The down stairs bar staff was friendly, funny, and made the night time experience well worth coming back. They know who they are (since i can't mention names). When in Atlanta i will always be staying here.
March 21, 2014
Rated 5 out of 5 by Buck81 This hotel has a lot to offer.
The W Atlanta hotel is a wonderful place to stay. It's very secure, clean and has many great feature. I recommend this hotel to anyone. You won't regret it.
July 27, 2014
Rated 4 out of 5 by jab123 business stay
the room and hotel was fine except three items:
1. the toilet handle was clearly broken. It needs to be replaced.
2.the air vent for return air was filthy. I took a picture but I'm sure you know what dirty returns look like.
3. morning coffee - and this is more of just a complaint- but just a cup of coffee was 2 or 3 dollars in the hotel. come on - really? can't give a cup of coffee to folks when they are headed out the door?
August 15, 2013
Rated 2 out of 5 by BTWGT Nice aesthetic but won't go back
The aesthetics of the hotel are very nice, but it noisy and uncomfortable Upon arrival, we will pleasantly surprised at how nice the hotel was but quickly realized that some of the reviews about the noise level at the hotel were true. There were all night parties going on at the pool and people screaming and yelling in the hall outside our room for hours in the middle of the night. I had read reviews of people who had the same experience and hoped it was a isolated issue, but I was wrong. If this is a consistent issue, the staff needs to be patrolling areas when these private parties are taking place. Also, the bed was made with sheets that did not properly fit only to wake up multiple times in the night in a bunch of sheets and exposed mattress. It didn't feel like a high end hotel and was quite an unpleasant experience all together. I was very disappointed.
June 10, 2013
Rated 5 out of 5 by GaryATLIntl This hotel has a great staff
We had a great experience during the 3 nights we spent at this hotel. It is clean, has beautiful views and facilities and the staff is very attentive. Right from the start Zach at the front desk was helpful and friendly. We asked for a coffee maker and it was brought right up to our room.
July 8, 2014
Rated 5 out of 5 by Jess213 The Staff Made the Hotel
The hotel staff was more than amazing especially Chris with guest services. He and I had talked before our arrival that this trip was for my little sister and I to find her junior high prom dress with that being said when we arrived he had arranged chocolate covered strawberries and virgin shirley temples waiting in the room a card that said prom Queen. My little sister felt like she was a star.
No matter what we needed or what we asked any of the staff was ready to help and ALWAYS friendly.
The room amazing very modern and the beds where so nice it was like sleeping on air they molded to you body. The rooms where very very clean as well and the bathrooms where amazing I even stole some ideas for my house for my own bathroom. Over all we are ruined we only want to stay at W hotels from now on!!!!! No matter who you are they make you feel like you are the Star!!!
March 4, 2013
Rated 5 out of 5 by BellaArtist GREAT EXPERIENCE!!!
Very nice hotel. Enjoyed our stay. Exceeded our expectations. I would recommend the W Atlanta downtown and would stay there again.
The staff are professional and responsive to your needs and wants.
July 22, 2014
Rated 2 out of 5 by BizGal Disappointed
Stayed in a suite for 3 nights. The size of the room is very nice, lots of room to spread out. However, the sofa and side chair are very uncomfortable, so hard they feel like sitting on concrete. The desk chair is too low, unusable with the desk. Bed and pillows are super soft, to the point that I had neck and back pains after sleeping there three nights.
I was on the 8th floor, traffic noises were heard throughout my stay. I could hear the people in the next room very clearly through the adjoining door and when I stepped into the hallway. I would think the construction would be better in a $500/night hotel!
Called for maintenance (engineering) twice and when I left, items weren't fixed.
On the plus side, the food was amazing. I ate twice at the Living Room bar, and the food, drinks, and service were top notch. Food served at our conference was also excellent.
August 2, 2013
Rated 5 out of 5 by Psykldoc 2 for 2
This is my second stay at the hotel I designated "My New Favorite Hotel" at my last stay, two months ago. The facility is immaculate, hip, and magnificently executed, but I've stayed in some pretty incredible hotels, from boutique to baroque. The quality that sets this site apart from virtually anywhere I've stayed before is the genuine sense that the staff is just as pleased as can be that you are there!! For example, when the valet took more than a couple minutes to get back with my car, the one who'd taken my ticket, walked over to bring me a bottle of spring water. He_ll, I wasn't thirsty, didn't even accept it, but felt pampered nonetheless! ...and I noticed that after another staff member had also gone out of her way to accommodate me, when I thanked her, she didn't just say "you're welcome", or "no problem"... it was a sweet and sincere; "Oh, it's my pleasure!"
February 27, 2013
Rated 5 out of 5 by napsan ATL W
The stay was very nice in fact, it was excellent.
Although, I think the party they had on 16th floor on the weekend started to early. Loud music during the day when tryoing to watch TV and relax prior to my evening out was disturbing.
Otherwise staff and facilities are perfect.
July 7, 2014
Rated 4 out of 5 by Gracie61386 Pretty swanky
The hotel was absolutely beautiful, from the lobby, restaurant, gym, to the bar, pool, and room. My stay was very enjoyable, despite one minor incident with a cafe worker who was quite rude and accused me of stealing. The hotel was in a great location - would love to stay there again one day.
July 1, 2014
Rated 3 out of 5 by Jhokie Parking issue
First off, I love this hotel. Great location within walking distance of ga dome and downtown events. I usually valet park but I needed quick access to the car in the morning. Parked in the public lot across the street as per the instructions from the front desk. Paid my daily fee in the drop box. I go to get the car the car in the morning (a Sunday by the way) and find it booted. I call the number on the ticket repeatedly with no response. Finally the attendant arrives. I am informed that the daily parking fee must be paid by 6 am. On a Sunday! So apparently I should have set my alarm to trudge across the street at 6 am to pay for the second day. After shelling out $75 for the boot removal scam I am out $95 for one night parking. Tell me valet is the only option (which I am fine with) or at least explain the scam being run with the public lot. C'mon,W. You're better than that.
September 2, 2013
Rated 2 out of 5 by LG921 Disappointed
We stayed at the W Downtown for our anniversary and were unfortunately disappointed. The rooms are pretty bleak and dark and our room was not clean. When we requested to switch rooms, the person we spoke with told us everything was booked and was short and hung up. We understand being booked, of course, but we checked in right after check in time, so I would think we could have moved to a clean room while someone cleaned ours before other guests arrived...
The valet situation is a bit of a nightmare. It takes a very long time to get your car, and some (not all) of the valets we saw seemed to not be in any great hurry. We called down to have our car ready so we could make our dinner reservation about 15 minutes before we walked down, only to stand and wait for another 5 or 10 minutes while they actually went about retrieving our car. Also would have appreciated a bit of notice on $30/night parking.
Overall, some of the interior of the hotel is nice and some of the people working there are very pleasant, but there are better places to stay at this price point. Would not return. A friend of ours discovered that we stayed there, and told us they stayed and had a similar experience. A great location, but not a great hotel.
July 29, 2014
Rated 2 out of 5 by Wstay Aging hotel
Stained paint in the bathroom, stained desk surface... somewhat below what I would have expected...
The room was dark, and remained so even with all the lights on.
July 20, 2014
Rated 5 out of 5 by SBT1 Above and beyond
Our stay on July 18th was outstanding in every way. The Midtown location could learn A LOT from this incredibly professional and polished hotel.
July 22, 2014
Rated 4 out of 5 by market13 see through showers!!
I was quite disappointed in the see through shower wall in our room-- With this being a business trip. It was not appropriate. This should have been disclosed when the room was booked. The flat black wall was decieving, when the bathroom light was on, you could see through to the shower. Again, we would have booked another hotel if we had known this. Also disapponted that there was not a hot tub.
September 23, 2013
Rated 5 out of 5 by lm22 The best W in Atlanta
This is the best W in Atlanta by far. Great staff, clean beautifully decorated rooms and an overall excellent W experience.
July 21, 2014
Rated 5 out of 5 by sammyj21 Awesome ATL experience
Nothing but great things to say about this W. Staff, amenities, property, everything was top tier. We have stayed here before but this last trip in July 2014 was even better.
July 15, 2014
Rated 4 out of 5 by ameliayea Beautiful Wedding!
I was invited to attend a wedding at the W in downtown ATL, GA and I was so excited to see what ATL had to offer. Not only was ATL a wonderful and beautiful city but my hotel was too!. There was a little mishap with maid service but after calling the supervisor our issue was handled promptly and professionally. If and when I ever travel back to ATL, staying at the W is certainly a must.
June 3, 2013
Rated 2 out of 5 by EMH19 Adequate
A major issue with the room was the overwhelming floral scent upon arrival. It was so overbearing that instead of smelling fresh/clean we had to call and have the front desk place a special air filter in the room with only mild improvement. Based on the availability of this machine Id guess it is a common problem. Reponse by staff was quick and understanding, however all my luggage still smelled like the room after being unpacked.
The lighting in the rooms is awful. The paint is dark and the lights are very dim yellow. It made getting prepped for a wedding difficult to do. The hallways were also very dimly lit; even during the day it felt like the middle of the night.
Overall, our room was clean and there was more than enough space for the 4 of us. Staff were friendly. It seems that the rooms are designed to be more trendy looking than functional, would likely not stay here again if I were to travel back to Atlanta.
March 4, 2014
Rated 5 out of 5 by ToddlyC Anniversary Getaway
Thank you Pablo, W Insider, for taking special care with our stay. Took my wife here on our one year wedding anniversary and whole staff was very responsive and went above expectations. As a Starwood employee myself, it is great to know that the W Downtown takes pride in delivering rememberable experiences to their guests.
May 12, 2014
Rated 3 out of 5 by SWN2014 Great staff, poor rooms
This hotel has excellent staff and the food was fantastic! However, the overall experience was let down by the room decor which was too dark (almost dingy). Even with all the lights on it was too dark to read or work comfortably.
June 24, 2014
Rated 2 out of 5 by Kristin99 Not worth it
I love Starwood properties - if fact I book their banquet facilities for work all of the time. But my recent overnight stay at the W in Downtown Atlanta was not up to par. For the price per night, I have fairly high expectations and they simply were not met. The staff was friendly but didn't go above and beyond or out of their way as you often see at W hotels. The room was fine but the bed felt like it had seen better days - the feather top was flat and the feather inside were poking. Most of these things wouldn't add up to a poor review but seeing a roach in the bathroom put it over the edge. That shouldn't happen. Ever. And unfortunately, the guest experience director didn't help. While she assured me the facilities people would inspect the room, I was not confident anything would be done. Nor did I think she cared in the slightest about my experience running from a roach as I got into the shower. The stay was an overall disappointment.
March 3, 2014
Rated 1 out of 5 by Lorann Over charged for parking
I was charged 60 dollars for parking for one car and I was told that I had to wait 4 days to get it adjusted. the room service made me sick!!
July 5, 2014
Rated 3 out of 5 by cmatt4775 Hotel Nice. Room Disgusting!
Hotel it self was very nice and the staff was great. I only have one complaint but it is pretty big one when you think about the quality of the hotel. I got to my room and it was nice but than me and my girlfriend looked the carpet and noticed the was a huge stain which was a huge eye sore especially when you pay for nicer room. Than one night we decided we would like to have a drink so we went to ice machine and when we poured the drink into the glass cups in the room a few of them had looked like they had not been cleaned and the cleaning people just flipped back over. With the lighting in the room we did not notice to filled it up. One cup had some hair, dust and some other disgusting stuff in it. I know this stuff happens but when you stay at hotel like the W you expect them to make sure the little things are taken care of. Yes I could have called for new cups but with a hotel of this quality the cups should be clean when I check into room.
March 3, 2014
Rated 5 out of 5 by Doug13 Meeting
The Hotel did an excellent job for our recent meeting and symposium. Everything worked very well, staff were friendly and super responsive, facilities were great. Cathy, the Banquet Captain was simply excellent. She was always there, requests were fulfilled immediately, and things ran like clockwork. A great week! Thanks W Atlanta Downtown staff!
February 23, 2013
Rated 5 out of 5 by MasonM This is the best Downtown Atlanta Hotel!
W Atlanta is the best hotel in Downtown Atlanta. The rooms have a great view of Downtown, very comfortable beds and pillows, and wonderful decorations. The employees of the hotel are outstanding and very hospitable. The lobby bar has a warm atmospher, and the quality of food at BLT Restaurant is great!
May 12, 2014
Rated 4 out of 5 by spgpltnm Living Room
I was staying the day before the storm hit Atlanta on 02/11. missed breakfast cut off time at the restaurant. The Living room attendant went out of her way to make sure that we got fed promptly had delicious breakfast served with plenty of coffee and complimentary pastry. Outstanding job - this is what the hospitality should always be like!
February 12, 2014
Rated 2 out of 5 by KALZ Dirty & Staff Was Very Rude!
The rooms smelt like stale smoke! There was toothpaste all over the mirror in the bathroom and backsplash. The staff was so rude! When we went to eat I asked, unknowing, if we could eat on a patio (outside) and she laughed and said "yes, you can eat in the parking lot, that is our patio"! I WOULD NTO RECOMMEND THIS HOTEL TO ANYONE!
March 24, 2014