Rated 5 out of 5 by Jon34 Fells like your coming home
I travel often and stay in Starwood hotels when possible. This hotel has absolutely blown me away with their outstanding customer service. I have stayed in almost every property in Atlanta and have selected this hotel as my base of operations when I'm in town. All of the staff from the valet to the cleaning crew are friendly and professional. In particular Jason the evening manager has gone out of his way to ensure all of my request are met. It truly fells as if I'm coming home.
December 4, 2013
Rated 5 out of 5 by devon1 Awesome
What an amazing stay from start to finish. Yvette at front desk took her time with us and made us feel so welcome and at home, from the luggage attendant to the valet.
December 18, 2013
Rated 3 out of 5 by Humiliated1 Hotel staff is horrible!!!!!!!
My company held a 3 day meeting in the hotel Oct 2013 booking both meeting rooms and suites for each of our employees. We were rudely lectured by the staff on EACH day SCOLDING us for consuming snacks in the meeting room (which included individual pkg of M&M's, nuts, and protein bars. ARE WE CHILDREN!?!?!?! Someone should have warned us that we were booking rooms at a museum instead of a hotel b/c evidently no one is allowed to eat on the property except in their restaurant BLT, lobby bar, and in-room mini bar. What a joke!!! Staff in hotel lobby upon check-out were short & rude as well despite complaining to manager. There was ABSOLUTELY NO CUSTOMER SERVICE!!! Thank goodness for competition and the ability to CHOOSE where you spend your money. I will NOT return to this hotel!!
October 18, 2013
Rated 3 out of 5 by Jutiapa Tough time getting in/out of the driveway
I was there for 3 nights from 10/13 to 10/16. Rooms are comfortable and clean with lots of cool, eclectic W features and a great bed. Pretty good gym. Mediocre restaurant, but there are tons of places within 5 minutes walk. Service? Well, I think they were having an off week--had to call twice to get my laundry picked up, 1 1/2 hours to get my room service, inattentive staff at breakfast. The street in front of the W is practically the freeway on-ramp and it really backs up at rush hour. It took all of 20 minutes to get into/out of the driveway to the hotel--a bit frustrating after a long flight.
I guess if you want predictability, stay at the Westin. But, for a chain place, the W makes you feel like you've been somewhere. Despite the service falldowns, I will definitely give this place another shot when I go back to Atlanta.
October 28, 2011
Rated 5 out of 5 by NickyS Amazing stay
Lots of my friends have stayed in W's but this was my first stay and the team in the Downtown W in Atlanta were brilliant. The welcome was warm, the room was great and when it comes to the W it seems it's the little things that make all the difference. The Bliss products are lovely while you notice the attention to details - for example the earphones in the gym so you can watch the TVs while you work out - plus they have apples for that fruit boost after your exercise. Nothing was too much for the team - Alan, Allison, NJ and the others - always did what they could. Travis - the courtesy car driver - was really friendly and how many hotels give you free rides up to 2 miles? Great if you don't know the city that well. Oh and also good coffee in the Living Room in the morning. The only thing I didn't manage to try was the pool. The hotel's also really near the Olympic Park and stuff like Coke and CNN. I would not hesitate in recommending this W to anyone.
November 6, 2013
Rated 4 out of 5 by DogtownWV Room too dark
I loved the layout of the room when I arrived in the evening - very contemporary and different. Was disappointed when trying to get ready in the morning because the light was so dim, even with every light on and turned up to full brightness. For a woman putting on makeup and doing hair, it was frustrating - even using the light in the make-up mirror.
I was attending a conference and was out from 8am until 1pm and the bed was not made up when I went back to the room for break. When I got back after the conference ended at 5pm, the room was still not made up. I never did get room service during my stay.
November 5, 2013
Rated 2 out of 5 by Mary2012 This hotel way below to be great!
I was very dissapointed about this hotel. For this rate nothing was provided in the room (such as coffee maker, coffee, tea, slippers & other little things). Pillows very uncomfortable, bad is everage. Curtains for the shower broken. Window view was terrible, I would say no view because it was the wall of other building. No bright light in room, if you really need to find something you have a problem. Stuff at the entrance needs to be trained to speak without sarcasm if this hotel wants to be the level they try to advertise. I could continue with this list, but I think this is enough. I will not stay at this hotel again and I do not reccomend other people to stay at this hotel.
March 19, 2012
Rated 2 out of 5 by hollojr This hotel needs work
1. The "Acura Experience" said they were coming to pick us up TWICE and never showed up.
2. When our rooms were cleaned, all they did was make the bed. They did not even throw away the trash, or give us fresh towels/bathroom utilities.
January 5, 2012