Rated 1 out of 5 by sean56574 For a Nice Hotel- This Stay was Horrendous
Got in a little late on Friday night. Valet Service was great. Walk inside the Hotel and all I hear is the bass from some horrible rap music. Check in, request to be put in a quiet room. We received a room that was on the 4th floor, directly above the "club." All you can hear in this room is the music from below. Tried turning on the TV- cant hear it over the music. Call down stairs, ask when the music stops- I get told 2am. Wonderful... I drive 5 hours, want to sleep and I get told I cant until 2am. I get a knock at my door- the bellman hands me two pairs of EARPLUGS. That tells me that THEY KNOW THIS IS A PROBLEM!
Fast forward next day- Go to the pool. First, the elevators small like marijuana, get up there, and they send me back down for bringing a bottle of soda out and tell me sorry, no outside food or drink, the health inspector will be coming around any day now.... yeah, ok.
Next night, same deal- music til 2am.
not to mention the toilet paper holder can be pulled right off of the wall since nothing is securing it, the shower's water regulator was broken so we had a constant drip, and wifi isnt even free!
September 29, 2014
Rated 3 out of 5 by Gingercutie Terrible sleep
A phone in the room began beeping and woke me up and when I called down to the desk they told me to disconnect something and pull the wire or something. At 2 am I had no idea what they were talking about and couldn't go back to sleep
September 26, 2014
Rated 5 out of 5 by RandyRandy Always a good place.
This is one of my favorite hotels. I love this W in downtown Atlanta!
September 24, 2014
Rated 1 out of 5 by Melissa35121 We came for our 24th Anniversary.
Terribly disappointed! Our room was warn at best. Furnishings were chipped and scratched, fingerprints on wall, sofa had bleach spots on it. Pool area littered with drink cups and cigarette butts.
September 23, 2014
Rated 4 out of 5 by lulu50 This hotel has dim-lit bathroom lights
I stayed in a "fabulous" room. Though I found the hotel charming & the people most helpful, the lights in the bathroom were extremely dim.
September 22, 2014
Rated 5 out of 5 by miawine downtown atlanta
The staff was super sweet and helpful. I love the Bliss spa at this location.
September 22, 2014
Rated 1 out of 5 by MJKYNY SPG Gold Almost Platinum Treated Like I'm Nothing
I've stayed at W Hotels 33 times this year. I decide to stay at the W Downtown for this Atlanta trip.I get to my room and there is a huge air conditioning unit outside my window. When I complain, I'm told that the hotel is fully committed but I know that my company has booked rooms and no one else has checked in. Move the blocks around. Someone may not care what their view looks like but I do and I spend my money and I've been loyal. This is a huge disappointment and I'm here until Sunday. I'm praying a miracle happens and I can get a better room.
September 16, 2014
Rated 5 out of 5 by BrynandMav unbelievable service. Incredible views!!
Awesome staff!!!! They went out of their way to make our weekend perfect
September 15, 2014