Rated 4 out of 5 by Weekendtraveler999 Very Nice Hotel - Staff made the difference
The hotel is very nice with great features but the staff made the difference especially Staci at the front managers desk - her customer service was phenomenal.
May 18, 2015
Rated 5 out of 5 by sastudio Blew my expectations
I had low expectations of the W brand but the DT ATL was a great choice. Excellent service, upgrades room which was awesome, food was pretty good. Sleep like a baby and the location meant I hit many meetings. Would stay here again.
May 15, 2015
Rated 5 out of 5 by Dordds12 This hotel has a great product
We stay whotel me and my wife it was amazing experience love it
April 13, 2015
Rated 5 out of 5 by Christie33 One Night gave us a lifetime of Memories!
We were coming to spend some quality family time and celebrate our wedding! We were greeted by James who upgraded our room to a Corner Suite and had some Champagne, cookies, and milk with a very warm Welcome note sent to our room! The staff were great and the room was simply AMAZING! The hotel has everything you could want or need! And if they dont have it they will get it for you! We will Definitely be back and I promise you will not regret it! Thanks so much W Atlanta Downtown for an AMAZING honeymoon!
April 6, 2015
Rated 5 out of 5 by DBII This hotel has outstanding customer service.
I was a recent guest at the W Atlanta Downtown chosen as the site to “propose” to the love of my life. Words such as “great stay” and “wonderful experience” will not begin to describe nor are they adequate enough to express my thanks to two staff members that went beyond exceeding expectations during my stay. Indira and Kwanita are wonderful ambassadors for the W hotel. They were professional, friendly, and outstanding in every way. When they were told the reason for my stay, they not only upgraded my room but supplied additional amenities that exceeded any experience I have ever had. Because of this experience and because each person “showed” me and my now fiancé that we really mattered, I would not hesitate to stay at the W Atlanta Downtown again and would recommend it to friends, family and to any other who is looking for a first class hotel.
March 24, 2015
Rated 5 out of 5 by Precious0705 Best Hotel in Atlanta
My husband and I stayed at this property a few nights ago for a birthday celebration in the city. From the start, we were extremely impressed with the valet service, which was run like a well-oiled machine. The modern rooms overlooking the city were swanky yet very comfortable. I left my razor at home and customer service brought one to me. The food and entertainment offered inside this hotel were eclectic and fun! Nothing was too big or too small to ask for when it came to our needs. From the smiles greeting us upon entering the hotel doors to the friendly waves goodbye upon leaving the valet service, we truly had a great experience.
March 23, 2015
Rated 5 out of 5 by Burke2015 Awesome stay
Stayed here for one night and was extremely impressed with the quality of the hotel and the professional and warm staff. Room was modern, spacious and immaculate (I'm very picky and I check the room thoroughly when I first arrive). I usually don't sleep well in hotels but the bed here was one of the most comfortable I have ever slept in and I got a great night's sleep. Gym has multiple treadmills and ellipticals as well as weights and room to stretch. The view of the city from the gym is unbeatable. Staff is very friendly and professional. Will at the front desk is wonderful and went above and beyond to make sure my stay went well. BLT Restaurant was great and convenient for breakfast. Popovers are unbelievable. Will definitely stay here again when I am next in Atlanta.
March 15, 2015
Rated 3 out of 5 by NoThanks2015 Nice but kinda strip club gross
First of all, the Staff here is pretty awesome. Indira was very kind when I checked in and was able to get me an upgrade because my room was not ready.
The room itself was like a shag room from the 70's. Very retro and seemed "broken in". Its always a bit off-putting to think about the amount of intercourse a room gets but its a bit much to find a "Pleasure kit" available for $6 in your mini bar. Not to mention the stripper like women plastered on the magazine available in the room.
I was told that this hotel was a bit trendy but due to its location near by office in Atlanta, its preferred spot.
On a separate note. my SPG points from Atlanta were directly deposited in my US airways account...what the heck? I don't fly US airways but the SPG rep insisted that I had set this up previously. I have always flown United /Continental for as long as I can recall so not sure how this was actively set up by me.
Long story short, the SPG rep was unwilling to listen to my insistence that I did not set this up and the call was ended.
March 9, 2015