Rated 2 out of 5 by s1232011 They did not follow through.
Overall the hotel is very unique in decor and updated. However, I purchased the romance package and called several times to make sure that they were prepared for our stay and could do everything at our turn down. They put notes in and assured me however, when we returned from dinner, nothing was done. When we went to the bar to get a drink downstairs I let someone know and they went up and did it while we were at the bar but for the price you pay the service was not good.
June 24, 2014
Rated 5 out of 5 by Eileen2007 Great people and property
Spent four nights at the W Downtown Atlanta for work and leisure. We arrived and were greeted warmly by Knitka. We appreciated her explaining our benefits as an SPG member without us having to ask. Our corner room was beautiful, clean, and spacious. Thank you.
The gym was fantastic. More than we expected. The pool on the 16th floor was really nice.
BLT had great food. The seared tuna sandwich, the downtown burrito, and the steak & eggs were our favorites. We want to thank Lauren and the guy that served us Wednesday, Aug 20, made our mornings joyous. Also, the ladies and the guy in training in the cafe in the morning made us feel at home.
Special thank you to Travis with getting my husband to the office on-time each morning, and for helping me with the bags. And thank you to Frank who drove us to midtown with a suggestion on some good old southern cooking.
Finally, thank you to Jason for digging into the vault for the DVD collection of classic movies. We enjoyed the DVD player in the room.
Everyone greeted us with us with a smile and made us feel welcome. Top notch place to stay in Atlanta.
August 25, 2014
Rated 5 out of 5 by GareyR Amazing Team ... Wonderful Experience
First and foremost i must thank Pablo-Andres & Nicole
We could not have been happier with the room we chose (Cool Corner Room) and the excellent service of the staff. I don't feel this is a hotel for children and if you cannot handle mixing in the the younger professional crowd it might not be for you. The room was very modern and the theme of the hotel was carried throughout. The only fault i had with my experience was the valet. It's as if you don't exist when you arrive but after getting over that nothing could have ruined my stay. The pool party was a great experience. All requests and issues were handled with great urgency. Again Pablo & Nicole made this the best and most memorable hotel experience for my wife. This was all for her and one big surprise and without their help none of it would have been possible.
June 20, 2014
Rated 5 out of 5 by Nonny Wonderful, welcoming staff.
My husband and I stayed at the W Downtown for several nights in mid July. From our arrival to check-out, we received remarkable service! To a person, the staff was accommodating and kind. The room was impeccably clean, comfortable and cool. As a side note, other reviewers mentioned there are no coffee makers in the room. However, the complimentary coffee in the Living Room lounge was fantastic. We were also given the option of having a coffee maker delivered to our room. In addition, there is a stocked refrigerator in each room, Guests are welcome to set aside the snacks if they need to use the refrigerator for personal items. Earplugs are provided for street noise, but we didn't need them. Lovely spa amenities, great pool area and gym. What more could you ask for? As a former travel agent of many years, I am very picky about hotels. Thanks again for doing a great job, staff!
July 23, 2014
Rated 5 out of 5 by Franko133 business/pleasure
The W brand hotel has again lived up to my expectation. Nothing like southern hospitality.
August 25, 2014
Rated 2 out of 5 by Emiliv2013 We did not have a great experience
For the begining of our arrival to our departure date, we experienced less than satisfactory customer service. I'm in the hospitality business and I was stunned on how poorly the staff treated us in all divisions, from check-in, room service, cafe and conceirge. The Whatever station speaks for how they feel abour thier custmers. Any compliants or issues, thier attitude is reflected with a "Whatever" attitude. We will not be returning to this W Hotel or any other for that matter.
July 15, 2013
Rated 4 out of 5 by Michelle712 Overall Very Good, Quirky & Fun Atmosphere
Overall, a very good stay. The staff is friendly and responsive. A couple of negatives - the room hair dryer was missing, which I of course discovered when I was hurrying to get ready. I think this should be inventoried between guests. Also, the chain operating the blackout window drape was broken, so at midnight, when I was all ready for bed and looking forward to a rare morning that I could sleep in, I had to call for maintenance and wait for it to be fixed.
May 12, 2014
Rated 4 out of 5 by sfklug Back in ATL for the yearly conference
I stay at W / Starwood where ever possible as I travel globally and frequently. W's are a home away from home! The staff at W ATL Downtown are top notch and deliver on that W style and friendliness. The W ATL rooms are starting to show some wear and dear lord get some blackout shades! otherwise...another great stay! see you soon...
July 29, 2014
Rated 5 out of 5 by aberdeenred Loved It!!
I loved the hotel. I could have just stayed in the room and ordered in. The bar was cozy and free Wi-Fi, nice finger foods, and music.
August 18, 2014
Rated 4 out of 5 by KB228 Great Property in Atlanta
I really enjoyed my stay at ths hotel. It is well decorated, in close proximity to tourist attractions, and boasts a wonderful steak house on site. My room was clean, stylish, and very comfortable. During my stay, I ate at the restaurant and ordered room service. Both were good experiences and the food was delicious. I definitely recommend staying at this property. One thing to note is that it only has valet parking.
June 24, 2014
Rated 4 out of 5 by Arny21 Great place
Great place to stay downtown Atlanta, would definitely recommend it for friends and family
August 19, 2014
Rated 4 out of 5 by IPPE W hotel review
The helpfulness and responsiveness of the staff was outstanding!!! The room comfort was very good (nice large room and bathroom). Very clean appearing (at least what I could see). Hotel was close to many attractions and the trains. My main problem was the color of the walls and fixtures (black granite-like walls and chrome decorations.) and the extremely poor, unpleasant and dim lighting. In the evenings I felt like I was walking around in a dark cave in my room and throughout the building. Perhaps this was the concept by the designers who wanted an ultra-modern feel. But I think it is far more cheerful and more conducive for the traveler to be able to see and find things and be able to work better without eye strain. So many wonderful things about this hotel. It is too bad the poor lighting hurts the overall impression.
January 31, 2014
Rated 5 out of 5 by fancyn Visting My 25 year old Atlanta transplanted daughter
Beautiful, contemporary décor. Lovely, romantic ambiance. Great staff. Convenient to restaurants and High Museum. Wonderful pool and Sunday pool event which featured a great DJ from noon to 6pm. My extreme compliments on the great selection of music that included "chill" my favorite genre of music!
Thank you W!
July 29, 2014
Rated 2 out of 5 by Joey7066 Noisy
Just stayed at the W on 2/21-2/23/2014. The room did not meet my expectations because of the noise level - the first night of my stay dogs were barking for more than an hour at night down the hall AND the guests next door were extremely loud at aroun 12-2:00 am. Yhe next night the gentleman next door were very loud abefginning at 2:45 in the morning for at least another hour. I was there on business and did not appreciate disturbed sleep for 2 nights in a row.
February 27, 2014
Rated 4 out of 5 by ColinO Pool closed at 7?
I took my wife to celebrate her birthday on Saturday, and one of the things we were both looking forward to was the opportunity to swim and enjoy some drinks at the wetbar after having dinner.
It started raining during dinner, and while the rain lasted for a good 15 minutes, it was not forecast to continue through the evening. We finished dinner at 7 and went up to the pool to see that it was being closed. We were escorted out of the pool area by an attendant and told that the pool was being closed, even though at check-in we were told it was a 24-7 pool.
We then decided to try and get some spa treatments for my wife, but there was no one in the spa area even though the doors were open.
Overall, I would call this hotel visit a fail just for the lack of amenities being available. It's just a good thing we got a good night's sleep after being disappointed.
June 2, 2014
Rated 4 out of 5 by Arms104 NOT FOR FAMILIES
We should have been told that this was not for families when we made our reservations - which included the information we had a 15 year old with us. We anticipated enjoying a quiet relaxing afternoon by the pool on Sunday only to find 100 of local 20somethings had taken over with blaring loud club music- I don't think they paid $350 a night - So disappointed.
July 15, 2014
Rated 4 out of 5 by mattM13 Pretty good value for the money...
Don't book through a travel site, like Expedia or something like it. We did not get the king beds or level of room we expected, even though we had an e-mail confirmation. When we spoke to the front desk about it, they just said, that's Expedia's fault, not ours, and offered no additional explanation or solution.
Also, call WAY ahead for your car from valet. No one else was waiting for their vehicles and it still took us 20 minutes to get the car.
March 24, 2014
Rated 3 out of 5 by Brandi0920 Extra charges
The hotel was beautiful and had friendly staff. I was excited they allowed us to check in early after our long road trip. However once I got our bill there was a $21.11 charge for the mini fridge in which we did not touch. I called and talked to someone in billing who said since we checked in early it could have been from the previous guest because it is automatic. They told m the would refund the charge. Four days later no refund!!
May 15, 2014
Rated 5 out of 5 by Rdodaro Over night stay for concert
We stayed overnight at The W for the Mumford and Sons concert when they played Atlanta. The W was about 4 blocks from Centennial Olympic Park which was perfect! The staff was very helpful and friendly. The room was elegantly decorated with many selections for snacks and beverages for purchase. However, there wasn't a coffee maker in the room but there was complementary coffee in the lobby. Very lush accommodations! Would consider staying here again.
September 12, 2013
Rated 5 out of 5 by Kelz W = WoW
By the far the most hip, stylish, LIVE, hotel I've ever stayed in ever! I was treated just like the person in front of me who pulled up in a Bentley and the person behind me in a Ferrari. (My Beemer is no slouch though) :)
The rooms were massive. The swiveling Flat Screen made my day. The high ceilings and windows which allowed me to look over the city.....my gosh.
The bathroom = immaculate
The bedding = immaculate
Decor = immaculate
Acura Shuttle = Awesome
Breakfast = Filling :)
I asked the staff to leave rose pedals and my V-Day basket I purchased in the room and when I came back they left a trail of roses to the table with the basket, then made a huge heart on the bed with the rose pedals. BLEW MY MIND. My lady was estatic to say the least!
I don't know if I could stay anywhere but here and be satisfied. W....you set the bar HIGH.
November 23, 2011
Rated 3 out of 5 by Karebear82 Over Priced - Under Impressed
We had a decent experience but felt that for the amount we paid for our room, we should have gotten a lot more ammenities than they offer. We had to pay for Wifi, who still charges for Wifi? The breakfast selection was way over priced. I get it that the hotel is trying to be upscale but there is no need to charge $9 for yogurt! Overall, I feel under impressed. The valet was a nightmare!
June 23, 2014
Rated 3 out of 5 by Xadxy The lighting in the rooms is a big problem
I love the hotel, but can not do work in the room at night...I am really thinking that I can not stay there any more....it is just too dark...i can not read at the desk to do work
August 6, 2014
Rated 2 out of 5 by NYCgirl No follow through
I travel to Atlanta a lot for work. I used to be a frequent guest at the Downtown property.
Pluses about the property:
-The spa is great, service fantastic and a relaxing experience.
-The Acura experience also fantastic. The drivers friendly and the car was comfortable.
-BLT food was delicious and service top notch.
#1- the tv in the rom did not work. I called whatever/whenever and someone from engineering came up and it took about an hour for the tv to be fixed. About 3 hours later, the tv did not work again but being at such a late hour I just wanted to sleep. Left for work the next day and let the front desk know my tv wasn't working and if, while I was at work, the tv could be worked on (and that there was a curtain and shade in my room that would not close). I returned to the hotel at 9:30pm, tired from a day at work. Not only had the tv NOT been fixed, neither had the shade or curtain. I called whenever/whatever, explained that neither request had been fixed and I just wanted to get some sleep so I did NOT want someone to come up to my room when they had over 12 hours to fix the imperfections while I was out of the room. A manager called me back, apologized for not taking care of my requested and offered me star points for my inconvenience.
#2- when the manager offered me star points that helped in my frustration. I mentioned that the SPG complimentary water was not replaced so being as it was late, I was going to drink thebwaternthat was in the mini bar. She said I would NOT be charged for said water. NOT only was I charged for the water (I called the hotel after receiving an updated bill) but I STILL have not received any star points as promised for the inconvenience.
I will not be going back to this property.
July 31, 2012
Rated 4 out of 5 by MissesFlores Great with a few hiccups
I love this hotel - the chain is great. My two knocks:
- Ridiculous to not offer free wi-fi in rooms. That should be included without questions.
- Coffee maker - I realize there is coffee on the 5th floor and in the lobby, but at times, you want a cup while your pulling an all night deadline, or you're still in your bunny slippers.
This is enough of an annoyance that I would consider going elsewhere. Otherwise - my experience was perfect.
May 14, 2013
Rated 4 out of 5 by Htownvisitor Great sexy place to stay!
Really enjoyed the stay! The staff was very friendly and the way this place is decorated is amazing. Even if you don't stay you gotta swing by the bar and have a drink. The theme follows you from the bar to the room and its very HOT! You will definitely enjoy this place as a get away.... But I wouldn't recommend it for business travel because the overall lighting in the room is horrible...but in a hotel this sexy who needs lights!
March 26, 2013
Rated 5 out of 5 by Diluxio1 Changed My W Perspective
From arrival to departure this property exceeded my expectation and would totally stay here going forward! One of the most personable and professional front office staffs in my hospitality experience!
Very straightforward, purposeful and comfortable guest rooms! Stylish with purpose! While never missing a moment to be sexy.
Our only hiccup with our stay was getting the Acura shuttle on Sunday at noon to take us to the Aquarium, we were simply told no because of traffic, which when we walked we didn't understand, but everything else Wow'ed us so not going to let that tarnish the overall excellent experience.
The housekeeping and VIP amenities team remind you of southern gentility/hospitality, truly courteous and kind, my first Starwood experience since 2008 which was a benchmark setting St Regis, I now know its a company culture not just a one off fluke!
October 18, 2012
Rated 5 out of 5 by sosomusic 24hr Room Service
Hungry at 4am has never felt like a better idea!
August 11, 2014
Rated 4 out of 5 by Danny712 Very nice
My wife and I sent the evening away from the kids and we picked the W because of its images online. The staff was amazing and very helpful. We eat at BLT Steakhouse which was fantastic. my wife had the hanger steak which she loved and I have the burger and I most say it was probably one of the best burgers I have ever had. Our room 704 was wonderful. It had an amazing view of the city and bathroom was so cool. I would however say some time and money needs to be placed on the furniture. For the cost of the room, the care of the furniture was lacking. the nightstands and wall counter/drawer were badly scratched up and chipped. Most of the drawers did not open and close very well. The design and style of the place was fantastic but you could tell that someone saved money on the actual furniture. Other than that we had a wonderful time and would tell our friends out it.
March 31, 2014
Rated 4 out of 5 by Bob1216 Great Time
The Hotel was everything expected and more. I had a V.I.P. party in one of the suites and the staff was awesome. The desk staff went out of their way to make sure everything was in order. Valet was fast and friendly, The down stairs bar staff was friendly, funny, and made the night time experience well worth coming back. They know who they are (since i can't mention names). When in Atlanta i will always be staying here.
March 21, 2014
Rated 4 out of 5 by jab123 business stay
the room and hotel was fine except three items:
1. the toilet handle was clearly broken. It needs to be replaced.
2.the air vent for return air was filthy. I took a picture but I'm sure you know what dirty returns look like.
3. morning coffee - and this is more of just a complaint- but just a cup of coffee was 2 or 3 dollars in the hotel. come on - really? can't give a cup of coffee to folks when they are headed out the door?
August 15, 2013