Rated 5 out of 5 by rtkenmore Best W in Town!
I stay at the Downtown W anytime I'm in Atlanta. Most convenient and best staff around.
Repeat customer here who wouldn't consider anywhere else.
March 4, 2013
Rated 5 out of 5 by eawmsd Convenient location, friendly staff, comfortable rooms
When I travel, I concern myself with the following- in order:
1. Location- If you will be visiting Midtown or Downtown Atlanta, this is the most convenient hotel and not in the middle of crazy traffic or multiple hotels. OK for Buckhead too, but you must have car if you plan on going there. Cabs will be expensive.
2. Room- I look for the SPG property with the cleanest and most functional rooms, and this was a fantastic experience. Not all W's are clean (talking to you NY W's), but this location is clearly concerned about it's upkeep. Sheets, towels and amenities were always perfect. Outlets next to EACH side of the bed on the nightstand for your phone. This is such an easy thing! But why dont more hotels do it? No more searching in the back of desks, etc. for extra outlet.
3. Food- Sad to say, the restaurant for breakfast was very disappointing. Service lacking and food was unremarkable. Stick with the continental breakfast served in the bar area.
4. Service- Attentive, but not overbearing. Sufficient eye contact from the valet and friendly conversation with the front desk...Definitely made us feel welcome and engaged in relevant conversation.
April 11, 2012
Rated 5 out of 5 by AlanS Consistently Great!!
The W Downtown is consistently great! The property is lovely and the staff is fantastic! Certainly a place I'd come back over and over.
March 11, 2013
Rated 5 out of 5 by Onsy First trip to Atlanta
Stayed here for one night on route to Nashville. A beautiful hotel, stunning rooms, good location and very friendly helpful staff.
July 30, 2013
Rated 4 out of 5 by SScott Wonderful for Business travel
Wonderful staff with large rooms and great gym! Easy location to get around ATL and very comfortable for business travelers.
January 14, 2013
Rated 5 out of 5 by JasonPbc Great hotel
Beds were comfortable, staff were friendly and great. The bars were a great atmosphere. Would definitely stay here agin.
January 21, 2013
Rated 4 out of 5 by reluctanttraveler Form over function
This hotel is fine - for the right person. It's clean, helpful staff, decent size rooms, comfy bed. My big complaint is that all W hotels put style before substance. It's just not ideal for an age 55+ business traveler like me. First, the rooms are incredibly dark - even if you turn on every light in the place. I get it that W hotels are supposed to be hip places and are going for a certain "ambiance" -- but really, it's like staying in a dungeon. Next, I usually have to do some work on my computer during my stays. The only chair in the room is some trendy low-riding thing that puts the desk at about mid chest level -- It looks very chic -- unfortunately, I feel like I'm sitting on the floor. And the chair is not adjustable. This is by far the noisiest hotel I stay in. The walls seem extra thin and it seems like it's always party central. Finally, and this is my biggest gripe -- no coffee maker in the room. Isn't' this standard equipment nowadays? For a caffeine addict like me, this is a major problem (or course, it's available in the bar or restaurant at about $2/cup). Really, the only reason I stay at this W is because it's attached to my company's office building and I'm too lazy to schlep across town. If you're a younger person looking for a hotel hot-spot in Atlanta, and in a partying mood and the low lights fit your M.O -- this is probably a great place. Just not ideal for someone who needs to get a little work done and a good night's sleep.
February 8, 2014
Rated 5 out of 5 by Petie Great Hotel in a Great Location
My stay at the W Atlanta Downtown was great. From the hotel staff to m room, everything was great!
June 5, 2013
Rated 4 out of 5 by Sweetbrown My Stay at W Atlanta
The W is always a great stay. However, there were just a few things that could be improved upon.
July 3, 2012
Rated 4 out of 5 by Impressed21 Very relaxing
I enjoyed by stay at the W. The rooms, restaurants, and Bliss Spa were wonderful.
October 13, 2013
Rated 4 out of 5 by ABQtraveler Very cool atmosphere
If you're looking for a fun, cool, young vibe this is the place to be in downtown Atlanta.
August 8, 2013
Rated 5 out of 5 by Turbose Beautiful
Outstanding decor with glass shower enclosure very comfortable beds excellent staff
March 24, 2013
Rated 5 out of 5 by 33gulfcoast Awesome hotel!
Pleasant, comfortable with a touch of class!
Close to great restaurants and bars.
February 11, 2013
Rated 3 out of 5 by Wilbur712 Average hotel excellent restaurant
House keeping takes the dirt towels but dont replace
July 22, 2013
Rated 5 out of 5 by cnwo4life My 14 yo sons favorite.
As always the W downtown has exceeded my expectations. Thank you so much.
May 8, 2012
Rated 5 out of 5 by Lisa Love the W
W hotels are wonderful and I especially love the Ivan Allen location.
May 19, 2013
Rated 5 out of 5 by Hlh85 Best Hotel in ATL
Kudos to Krutika for making my birthday weekend the best.
July 4, 2013
Rated 5 out of 5 by Buddy Great place to stay
This Hotel is outstanding. Comfort meets fashion. Highly recommended.
February 25, 2013
Rated 5 out of 5 by DBanks514 Great Stay!!
Having been to The W before I knew what to expect, which was a ultra-nice hotel with a very friendly staff and very comfortable and stylish rooms. My fiance' and I used the Acura service for the first time this trip and it made our weekend so much more relaxing not having to worry about driving around downtown, where I'm not familiar with. I would strongly recommend atleast one ride in the Acura to anybody staying at this hotel and wants to get out and enjoy some of the things that downtown has to offer. Frank seemed to be driving more than anybody else, and was very friendly and knowledgeable about the surrounding area. He alone made our stay pleasant. The day we were supposed to check out we were going to watch a Braves game that didn't start until 7:10 and had nothing to do between check out (1:00) and gametime.. After talking to a very nice woman named Yvette, she informed me that we could receive a late checkout at 3 PM instead, and told us that since it was raining outside and there really wasn't anything to do that we should just stay in the room and watch a movie, which she comped us without asking.. GREAT staff, GREAT services, GREAT stay!! Can't wait to make it back. Thank you again W for a wonderful visit!
June 12, 2012
Rated 4 out of 5 by Koyof Watch out for while you dine
Was charged too much for breakfast at the adjoining BLT
April 22, 2013
Rated 3 out of 5 by Jimbo Hotel staff helpful
People working at hotel were friendly and very helpful
April 11, 2013
Rated 2 out of 5 by Nooo Poor
I would not recommend hotel
October 31, 2013
Rated 5 out of 5 by GreenChoiceMadeSimple Great Hotel
Great hotel and staff! Love staying here.
January 23, 2012
Rated 5 out of 5 by Shaun Don't stay anywhere else..
Ambience, staff, gym, were all awesome.
March 25, 2013
Rated 3 out of 5 by Nip45 Impressive from outside
Shower and Sink are very inconvenient.
September 4, 2012
Rated 1 out of 5 by hotel123 Will NEVER return to your hotel again
Not happy with your hotel
July 31, 2013
Rated 5 out of 5 by Kay1 hotel stay
great hotel stay all round
April 5, 2013
Rated 3 out of 5 by loyalcustomer Disappointed
I have stayed at several W over the years and my experience was awesome. This time however, I was disappointed in the up keep of the facilities. The room that we stay in was dusty; the snack bar was not wiped down, alone with the shower area and the chrome pieces in the room. The remote control did not work properly; we had to hold down the button several times to get the channels to turn. Also, the cordless phones did not work in the room. When I spoke with Management about it he stated that we should let them know when things are not working, which I can agree to that however, I also feel that it is the Hotel obligation to check these things prior to the guest arrival. There was also a mix up in communication between the lobby/front desk and pool area. My husband and I purchase food (outside vendor) and asked prior to doing so if we could eat in the pool area, we were told yes and when we got up to the top was advise that we could not. The mix up in communication was upsetting. Also, maintenance came into our room without knocking or stating that he was entering. The maintenance guy stated that he was told that room was “out of service” and needed work done. If this was the case it makes me wonder why we were given this room in the first place. We took advantage of a discount amount for this trip however; a paying customer is a paying customer regardless of how much they’ve paid for your services.
August 22, 2012
Rated 5 out of 5 by slkone High Class Business + Leisure Destination!
I am an SPG addict, but a bit wary of the W brands. Many things work for W like the Bliss personal products they have in the bathroom, the Acura ride on the MDX that can drop you off in style and comfort within a reasonable distance and the cutting edge design inside and out of your hotel rooms. A few things that don't seem to work for this brand, Stand offish image - People working seem to be a bit stand offish under the guise of professionalism and efficiency. A little chat goes a long way to make the guest feel wanted.
I was recognized for my status (Platinum) and upgraded to this incredible corner suite with wall to ceiling windows. The rooms and the corridor was colorful, with a nice brown decor. Internal furniture was electric blue and so were the custom couch. I made used of the free shoeshine and it came back spotless even though it was handed to staff at the end of the night. The hotel has a bunch of bars from contemporary on the ground floor to the bar on the second floor that hosts live music and BMI parties which showcases some local talent. The workout facility on the 16th floor is pciceless, especially running in the morning
Make sure to try out the Acura drop off service. The restaurant downstairs is expensive, however they are plenty of options that are within 0.6 miles. Also an inexpensive local Pindar piece in Pittsburgh
I did a lot of reserach before this stay and sure this place wasn't disappointing
April 5, 2012
Rated 3 out of 5 by giftmkttraveler I would prefer not to stay here again
I've stayed at one of the other Atlanta W locations before and it was great, but the downtown location leaves a lot to be desired.
As a gold status member, I was "upgraded" to a larger room. I prefer a king bed room on a higher floor, but was upgraded to 2 queen beds on the lowest floor. Rather than argue, I took the room - so that's my fault.
It was REALLY noisy both inside and outside. The room overlooked the entry courtyard which was noisy until very late in the evening. I believe I was also located near a bar, which added to the hallway noise. They provide earplugs in the nightstand, but as a general rule I won't wear earplugs in a hotel. I could also hear every single movement of my neighbors, from their shoes on the floor to their bathroom noises. It was really disgusting.
There is no overhead lighting and the room is dimly lit. I had to move the floor lamp across the room in order to see well enough to iron my clothes for the following morning.
I stay in SPG hotels all over the world and for whatever reason, this bed in particular was notably uncomfortable. I didn't think of it at the time, but I should have tried the other queen bed.
I was there during the gift show, so there were a lot of people. I don't like to be on a low floor because it's nearly impossible to get an elevator in the morning when a hotel is busy. As anticipated, I waited over 10 minutes for an elevator because the 3 elevators that stopped on my floor were all packed with people.
The limited interactions I had with the staff were all pleasant enough, but I will still do what I can to book myself and the rest of my team elsewhere the next time we're in town for this show - even though the location is perfect. Really disappointing!
July 13, 2013