Rated 5 out of 5 by avaml2 The best W Hotel I have stayed in yet!
this is the best W Hotel I have stayed at without a doubt - wonderful staff; good restaurant; room size appeared larger than others; amenities in the room were great
I will choose this location for future business travels to Atlanta
October 15, 2012
Rated 5 out of 5 by Sunshine1207 This hotel has great features and amazing staff!
The hotel had excellent service and the room was beautiful with modern features. It has everything you need and I truly enjoyed my time there. I came for a romantic and relaxing birthday weekend. I would come back for any occasion.
September 9, 2013
Rated 4 out of 5 by Greenboy OKAY
This is a nice hotel and the whatever whenever policy is great. The guy Ron he did everything i needed done he did it with no problem. the view of atlanta from the room was great. i spent alot but i can say great place to stay at.
May 21, 2013
Rated 1 out of 5 by Sude39 Beautiful hotel but
I always enjoy my stay but there are always issues with billing. I as well as my girlfriend were double charged and I was also billed $60 for parking 1 vehicle for 1 night. Still have not gotten the issue resolved
April 23, 2014
Rated 5 out of 5 by Pado AMAZING STAY!
Really an outstanding experience at this SPG property from the comfy hotel room to the quality/friendliness of the staff! Bar and BLT restaurant are also a must try.
Acura car service was very efficient. Will definitly be back.
February 8, 2013
Rated 5 out of 5 by KelKel811 Outstanding Hotel
Hotel was incredible. Great location. Would definitely recommend to others. I will stay there again. Great experience and the studio suite had a great view. Worth the money. Feel safe at all times. Great customer service
August 15, 2012
Rated 5 out of 5 by WayneR2001 Best Downtown hotel in ATL
Perfect location. Great staff. They always try and upgrade. Great food and beverage options on site. Close to all the cool new spots downtown. Easy in and out from the airport and highway.
My go to ATL spot hands down.
October 29, 2012
Rated 5 out of 5 by BHBH Very Nice
Stayed for 4 nights during a conference. Very nice room and extremely courteous and friendly staff.
July 2, 2014
Rated 5 out of 5 by Noone This hotel has great features
I enjoyed my stay at the W and the hotel experience was wonderful, no complaints. The only thing I would recommend is a coffee maker and coffee for the room. Other than that, my stay was wonderful.
March 28, 2013
Rated 4 out of 5 by tiombe2000 beautiful hotel, but................
i made reservations online, when I went to check in they wouldn't accept my card saying my name wasnt on the card. I told them my bank of america had been had been replaced , due to the fact that I recently lost my card and they gave me a temporary. she said the card had to match the card that I made reservations with. I asked her, how can you match up the card when you wont accept it w/out my name on it. i told her when I made the reservations, the transaction posted. the young lady said it was company policy. I told her other hotels didnt have a problem with it, and since it's company policy, show me where it says that in your handbook. She looked surprised, that I actually asked to see her company's handbook and to show me that particular policy. She just called the manager. I requested a room on a high floor, since it was my bday. I requested it online and with a reservationist. I even called the front desk and requested it. If i put my request in early and in writing, I dont understand why it couldn't be done. Theres no first come first serve basis (i was told)....Iwouldn't have stayed if i knew i would be on lower floor. wont be back
June 2, 2014
Rated 5 out of 5 by kelvin06 Great stay
My wife and I celebrated our 18th anniversary this weekend at the W in downtown Atlanta and loved the hospitality. The staff was amazing and the ambiance of the hotel is so seductive. Thank you.
August 20, 2013
Rated 5 out of 5 by Secwde Staff went above and beyond!
I had an amazing stay at the W Atlanta Downtown. The staff truly believes in whatever you need, whenever you need it!! Even though I was there for work, I truly felt like I had a vacation!
August 12, 2013
Rated 4 out of 5 by electrcrio Whatever Whenever staff makes this place great
Had a great long weekend at the W Downtown Atlanta in Mid-April. Staff was very accommodating in letting us check in early to our room and even getting us an upgrade as SPG members. The room was comfortable, and while a bit cramped with two queen beds, not bad. Loved the pool on 16 as well as the Bliss Spa. Highly recommend a treatment with Karla. We did have one small incident where a very large group of people decided to have a party in our hallway. However, the security staff was quick to come up and make sure they stopped the noise. I must compliment Andrea from the Whenever Wherever desk who personally called us the day after to apologize for the disturbance the night before and sent up to our room complimentary tea service to help us unwind. I have to say her personal touches not only went above but beyond what I thought a staff member would do. Her small gesture really helped as I was feeling under the weather as well as being sleep deprived from the night before. I would highly recommend this hotel for the wonderful personalized attention that my husband and I received during our 3 night stay.
April 30, 2013
Rated 2 out of 5 by Chris123 Nice hotel but bad smell
The hotel is using some kind of scent that smells to me like it was just fumigated. The smell permeated all of my clothes and I had to have them dry cleaned. Besides that it was OK.
May 3, 2013
Rated 5 out of 5 by butterflyluxe Great Stay
Hotel was great. Everyone was very friendly. I would like to see more toiletires available in the room such as a care kit to include toothpaste/ toothbrush and mouthwash.
September 18, 2012
Rated 4 out of 5 by red36 nice place
When I made reservations, I was NOT told about the $30 dollar a night parking, was not to happy about that!!!!!!!!!!!!!!!! It was pointless to use my government discount.
May 16, 2012
Rated 5 out of 5 by ECobb stay here!!!
This hotel has every amenity you can imagine and some you never thought of! It was amazing......the views, the decor, the rooms. Above and beyond. Will stay here again.
July 22, 2013
Rated 4 out of 5 by Yvonne20 The spa was wonderful
You need to improve your lighting in your bathrooms and bedrooms it was hard for us to see to apply makeup
June 5, 2014
Rated 4 out of 5 This W hotel is designed for social as expected
This is a typical Social hotel as you can expected from W brand. The room is good. The only downside is that there seems to be not enough resturant inside the hotel.
September 27, 2013
Rated 3 out of 5 by Richcbagrad Loved the hotel but noise was a problem.....
Our neighbors 1207 and 1205 argued all weekend long. 1205 even began to fight at one point. You might want to reassure your guests such acts will not be tolerated.
February 18, 2013
Rated 5 out of 5 by shana83 lovely hotel
this is the best hotel to me right now I loved it cant wait to go back everyone should stay here at least once just for the experience I promise you will love it.
March 14, 2013
Rated 5 out of 5 by AngryGuest1977 WOW
Hotel Wow! Amenities Wow! Room Wow! Food Wow! but the best was the staff all of them were friendly and made our stay one of the bests! Thanks W Downtown Atlanta!
December 29, 2012
Rated 5 out of 5 Very Nice Hotel
Could use more elevator capacity -- was staying with a large group, and when we broke up at the end of the day, it took more than 10 min to get an elevator.
September 17, 2012
Rated 4 out of 5 by Frances6 This hotel has great staff
I will stay at this Hotel every time I am in Atlanta.
The staff are excellent, very warm and welcoming, and do not mind going the extra mile to assist you.
January 19, 2013
Rated 3 out of 5 by Sponas4 Bring a flashlight
High style but poor design. The whole place was dark & dim. However, beds very comfortable and staff exceptionally friendly and accommodating.
February 12, 2014
Rated 4 out of 5 by HLTJR Nice ATL Spot
This W location in Atlanta was excellent. It was close to all of the places we wanted to visit and more importantly, it was clean and comfortable.
September 24, 2013
Rated 3 out of 5 by wschmidt Expected Higher Level
Room was subject to a lot of street noice as well as noise in the hall ways which was excessive.
Bed wasn't the most comfortable.
Pool not heated?
May 20, 2013
Rated 5 out of 5 by rtkenmore Best W in Town!
I stay at the Downtown W anytime I'm in Atlanta. Most convenient and best staff around.
Repeat customer here who wouldn't consider anywhere else.
March 4, 2013
Rated 4 out of 5 by jou2153 great customer service
the expereince was overall great
June 23, 2014
Rated 5 out of 5 by eawmsd Convenient location, friendly staff, comfortable rooms
When I travel, I concern myself with the following- in order:
1. Location- If you will be visiting Midtown or Downtown Atlanta, this is the most convenient hotel and not in the middle of crazy traffic or multiple hotels. OK for Buckhead too, but you must have car if you plan on going there. Cabs will be expensive.
2. Room- I look for the SPG property with the cleanest and most functional rooms, and this was a fantastic experience. Not all W's are clean (talking to you NY W's), but this location is clearly concerned about it's upkeep. Sheets, towels and amenities were always perfect. Outlets next to EACH side of the bed on the nightstand for your phone. This is such an easy thing! But why dont more hotels do it? No more searching in the back of desks, etc. for extra outlet.
3. Food- Sad to say, the restaurant for breakfast was very disappointing. Service lacking and food was unremarkable. Stick with the continental breakfast served in the bar area.
4. Service- Attentive, but not overbearing. Sufficient eye contact from the valet and friendly conversation with the front desk...Definitely made us feel welcome and engaged in relevant conversation.
April 11, 2012