Rated 5 out of 5 by lunalop3 They put the W in WOW!
My friend and I had a horrifc journey to Atlanta ( by bus from Miami). Dirty and tired our only light in the darkness was what we hoped to expect at the W hotel in downtown Atlanta. We stumbled in around 8:00 am praying to God that we could check in early- like 7 hours early which is usually impossible at any hotel. But the hotel clerk that morning took one look at us, sympathized and said she and her staff will do WHATEVER they need to do to make sure we get into our room ASAP. And they sure did deliver. Not only did they allow us to check in early they immediately brought us extra pillows and towels. The clerk then told us about the in house restaurant still serving breakfast so once my friend and I got settled, we ate an amazing brunch at BLT Steak and did not have to spend time roaming the city looking for food as we were still exhausted. Needless to say our weekend was made incredible due to the efforts of the hotel staff. Any and all questions we had were answered and the suggestions we received about the city were all fantastic (restaurants, shops, shuttles,etc). Thank you W hotel!
November 15, 2014
Rated 5 out of 5 by Crockpot22 Heaven
I have been staying at The W every time I come to Atlanta. There is no other hotel I would rather stay in. The bed is amazing my husband and I sleep like babies. Breakfast is always great! I love the showers and just the whole entire atmosphere and ambience of the room and hotel. They never disappoint.
November 13, 2014
Rated 5 out of 5 by Poldungan Birthday trip with daughter in law
This was the first time staying at this beautiful hotel but I am positive it will NOT be the last. We are loyal members of the Starwood chain and this one was by far our BEST EXPERIENCE. The views are incredible, the bar drinks awesome and food delicious . But what made it the MOST SPECIAL was the help of Pablo. He went out of his way to welcome us giving us perks and even taking us to the roof to see Atlanta from there and what a sight it was!!!! He is by far the best staff person I have ever met. LOVED EVERYTHING!!!!
November 3, 2014
Rated 4 out of 5 by Andy113 Date Night
Stayed for a romantic evening with my partner and overall, our experience was good. Our first room had some damage to the finishes and fixtures and a few other problems but after notifying the front desk and asking for help they eventually moved us to another room, keeping us on the same floor.
The bartender spilled a drink on us, but she was very sweet and apologetic. My SPG Gold status was also not acknowledged at check in until I asked about it later when walking past the desk.
Great location for seeing and experiencing downtown atlanta
November 2, 2014
Rated 3 out of 5 by Jutiapa Tough time getting in/out of the driveway
I was there for 3 nights from 10/13 to 10/16. Rooms are comfortable and clean with lots of cool, eclectic W features and a great bed. Pretty good gym. Mediocre restaurant, but there are tons of places within 5 minutes walk. Service? Well, I think they were having an off week--had to call twice to get my laundry picked up, 1 1/2 hours to get my room service, inattentive staff at breakfast. The street in front of the W is practically the freeway on-ramp and it really backs up at rush hour. It took all of 20 minutes to get into/out of the driveway to the hotel--a bit frustrating after a long flight.
I guess if you want predictability, stay at the Westin. But, for a chain place, the W makes you feel like you've been somewhere. Despite the service falldowns, I will definitely give this place another shot when I go back to Atlanta.
October 28, 2011
Rated 2 out of 5 by courtncake I've had better...
I am happy that after my stay, all the wrongs were made right, but it was still a horrible stay. The room was dirty, the staff was nasty and the valet lied about the parking. I didn't enjoy any of the amenities. One customer had his room ransacked while he and his family ate dinner. I will say that I appreciate that upper management did make me feel heard and appreciated when I expressed discontent. It should not have needed to go that far, however.
October 31, 2014
Rated 1 out of 5 by TUHC Terrible experience
I have been to better W hotels before, would definitely not return to this one. Left my coat in the closet after checking out, called and they "claim" it was not there. Bathroom sink was slowing draining, toilet had issues and shower made loud noise.
October 28, 2014
Rated 5 out of 5 by Gatormom77 Staff very Friendly & Accommodating
It was our first stay in Atlanta, the staff recommended some attractions & places to eat that was very good. We would definitely stay again.
Our room was very clean and the view of Atlanta was beautiful..
October 27, 2014