Rated 5 out of 5 by Tonya1234 Great Place to Stay! You Won't Want to Leave!
I took my 12 year old to Atlanta to celebrate her birthday & for a mom & daughter getaway. I don't think we could have picked a better hotel. The valet, hotel staff, & restaurant were absolutely great! They greeted us & treated us like we were the only guests who they had to assist. Upon arrival, Abraham, escorted us out of the vehicle, and the front desk wished my daughter a Happy Birthday. The room was really nice! The shower was really cool. The gym was a clean. And, the food was so good! I don't think I've tasted omelets so good in my life. We were in walking distance of so many tourists attractions. I couldn't have asked for anything better. Thank you to the entire staff for making our stay so wonderful!
October 8, 2014
Rated 3 out of 5 by KellyG Great property but horrible service
Valet parking was horrific. It was difficult to call for my car and when I finally got someone they said the car would be up. After 25 mins later car still wasn't there. This happen every time during my stay. Hotel wasn't even busy. Also every time I would drop my car off they say are you checking in when clearly my valet ticket was showing on the dash. The property needs to revisit the training of employees or consider new hires.
October 12, 2014
Rated 3 out of 5 by senior46 Hotel rooms not kidfreindly or senior friendly
Hotel rooms are not kid friendly or senior friendly. The illusion atmosphere is very deceiving. No grab bars, no complimentary coffee or tea in rooms. no options for refrigeration in room for medications etc.
October 13, 2014
Rated 5 out of 5 by Lois2014 Family wedding
We were here to attend granddaughter;s wedding, Your staff was fabulous.
October 13, 2014
Rated 5 out of 5 by SPG26 Very Chic!
I loved staying in this hotel! Very clean and upscale! The comfort and awesome city views made my stay in Atlanta memorable. I will be staying at this hotel whenever I visit Atlanta.
October 7, 2014
Rated 4 out of 5 by Paco615 Close to Attractions
Hotel is within walking distance to most major Atlanta downtown attractions and restaurants. Housekeeping could have been better, late cleaning one day and then next day to early.
October 6, 2014
Rated 3 out of 5 by Jutiapa Tough time getting in/out of the driveway
I was there for 3 nights from 10/13 to 10/16. Rooms are comfortable and clean with lots of cool, eclectic W features and a great bed. Pretty good gym. Mediocre restaurant, but there are tons of places within 5 minutes walk. Service? Well, I think they were having an off week--had to call twice to get my laundry picked up, 1 1/2 hours to get my room service, inattentive staff at breakfast. The street in front of the W is practically the freeway on-ramp and it really backs up at rush hour. It took all of 20 minutes to get into/out of the driveway to the hotel--a bit frustrating after a long flight.
I guess if you want predictability, stay at the Westin. But, for a chain place, the W makes you feel like you've been somewhere. Despite the service falldowns, I will definitely give this place another shot when I go back to Atlanta.
October 28, 2011
Rated 1 out of 5 by sean56574 For a Nice Hotel- This Stay was Horrendous
Got in a little late on Friday night. Valet Service was great. Walk inside the Hotel and all I hear is the bass from some horrible rap music. Check in, request to be put in a quiet room. We received a room that was on the 4th floor, directly above the "club." All you can hear in this room is the music from below. Tried turning on the TV- cant hear it over the music. Call down stairs, ask when the music stops- I get told 2am. Wonderful... I drive 5 hours, want to sleep and I get told I cant until 2am. I get a knock at my door- the bellman hands me two pairs of EARPLUGS. That tells me that THEY KNOW THIS IS A PROBLEM!
Fast forward next day- Go to the pool. First, the elevators small like marijuana, get up there, and they send me back down for bringing a bottle of soda out and tell me sorry, no outside food or drink, the health inspector will be coming around any day now.... yeah, ok.
Next night, same deal- music til 2am.
not to mention the toilet paper holder can be pulled right off of the wall since nothing is securing it, the shower's water regulator was broken so we had a constant drip, and wifi isnt even free!
September 29, 2014